Roxana Santana made our visit exceptionally awesome. Very professional, knowledgeable and patient. Roxana explained everything thoroughly when establishing a new account for our teenager. She followed up with us after we opened the account to ensure everything's was going well. We are very pleased with her service. Thank you. read more

Great service - special mention to Beneil Sourisho . He is extremely fast in communication and very helpful. They made the banking process simple and seamless. read more

The Virtual Branch Zoom experience is truly priceless. I have been using this service for many years and was never disappointed. All the bank employees I dealt with are extremely professional, knowledgeable, and helpful. Today, shoutout to Diana Guevara who made the CD renewal I needed to apply for very smooth and quick. I definitely will stay with Tech CU for several more years read more

We have been a members of TechCU for over 40 years and have always had a good experience. Today we went to the credit union office to deposit a large check from an escrow company. We were helped by Josh Giovanetti. He explained that the check was made out to our trust so we couldn't deposit into our personal checking account. But after showing him the trust documents on my phone, he converted our checking account to a trust account on the spot. He then explained that a seven day hold would be put on the check. But since the account was now in the name of the trust, the escrow company would be able to wire the money to the account and there would be no hold. So we took the check back to the escrow company and had them wire the money, which showed up in our account a few minutes later with no hold. A great outcome thanks to Josh! read more

I'm a long-time customer with TechCU and have always been impressed by their excellent service. We've had car loans, mortgage, and HELOC accounts with them and the process is quick and easy. Special shout out to Beneil Sourisho for our latest account update. We love credit unions and TechCU is wonderful! read more

up a line of credit and Mark Hayden was very helpful getting me through the whole process. I've been banking with technology credit union for years and I've had absolutely no problems with them. I highly recommend technology credit union for your banking needs. read more

Amazing service! Specially Alexandra and Majid. The whole refinancing process was smooth read more

Despite being a very long time customer in good standing, they cut off one of my accounts with no warning and refused to reinstate it. Repeatedly didn't call back as promised. They used to be good but no longer care about customer service. read more

No more driving to the South Bay to apply in person. The Virtual Banking Meeting is a real success: the process went very smoothly and Diana was very nice and helpful. The operation was completed in a few minutes. Service at its best. Thanks, Diana. read more

Applied for a HELOC. Mark Hayden helped me through the whole process, made it very easy for me and he kept me updated of the process and status thoroughly. I am a long term CU member. Yet another reason for me NOT look elsewhere. Because I am a happy member to continue banking here. read more

This review reflects my personal experience and opinions as a Tech CU borrower, supported by emails, certified letters, and third-party reports I've kept. While most of TechCU's ratings seem really positive, I would link through to the "reviews not recommended" below as they are very good about scrubbing their Yelp reviews and what you see may not be an accurate reflection of the credit union's service. In Aug 2022, I financed a SunPower solar system through Technology Credit Union (Tech CU). After installation, my roof began leaking. SunPower made multiple attempts, then said the repairs required a licensed roofer. Before that could happen, SunPower filed Chapter 11 and stopped handling my job. Since Sunpower's bankruptcy I have tried to communicate with Technology Credit Union to no avail. I have spent the last 7 months trying to reach out to first their bankers and local teams and eventually to their executive team. To date I have sent multiple certified pieces of mail, emails, left voicemails to each member of their executive team and have not received on call back. The only responses I have received back is when I have sent communication to the Department of Financial Protection and Innovation and one other generic letter from their legal team. That communication has been dismissive, doesn't answer the questions I pose, and is signed with a generic "Tech CU" signature with no contact information attached. This is my experience, it may not be yours. However if it's helpful here are some things I wish I had done upfront: Ask the lender (in writing) how they monitor the merchant's financial health and service capability, and what happens for customers if the merchant goes bankrupt. Confirm whether your finance agreement preserves your claims and defenses (e.g., FTC Holder Rule) and get the lender's written process for disputes, collections pauses, and credit reporting. If damage is suspected, obtain a third-party report early, and keep everything in writing (certified mail helps). I'm not saying what anyone else should do; I'm just sharing my documented experience: long delays, collections pressure during an active dispute, and a refusal (to date) to address my core questions about merchant risk and loan forgiveness despite evidence that the leaks were solar-related. The lack of communication from the executive team in particular is extremely concerning and does not reflect the company's mission of "WOWing" customers or their Mission of "communicating and working together." read more

Sneha helped me obtain a refinance on my auto loan. She made the whole process very easy and efficient. The whole process was completed within one week minus holidays. I would definitely recommend Sneha and will be referring her to my friends for any loan needs with Tech CU. read more

My wife and I are retired and we have a part time business. Because we don't get a W2 the processing for a loan becomes more complicated for the lender. The process takes a little more time and I have to say that the process went really well. We felt that we were important clients through the whole process. Thank You TechCu. read more

I have been coming here for years and have not had a single issue! Everyone is always so great to work with and very consistent.

I was looking for a good bank to open my business account. I spoke to Mr. Mark Hayden at Tech CU and he made the process very smooth and easy. Mark was very knowledgeable and explained what the expectations were to open a business account (totally different from a checking/savings account). If you have business related questions, Mark is your guy. Highly recommended! read more

Great experience! Beneil has helped us out before ,this was my mom and I's 2nd time coming, for a refinance. Awesome guy!

As my main bank for over 19 years now, Tech CU has a great HELOC program. Nicole De La Fuente was our contact during the process. She did a GREAT JOB assisting us from the beginning to the end when we got the funds. She was very professional and patient when we have any questions. 5/5 Stars!!! read more

Personalized service is of high standard, staff is professional and knowledgeable. great entity to do business.

Very happy with our experience with Tech CU! -After feeling some frustration with a Auto loan through Chase Bank that I decided to try out this credit Union. I walked into a bank and meet Mark and he was very helpful signing my husband and I up with a Auto loan with a very low APR. (Beat what chase offered by 3% -Mark and his team of underwriters were fast to get us a check in hand just one day later. We were so happy with our first loan we used them again for our second vehicle. read more

Sneha Sawant helped me to refinance on my auto loan. She made the whole process very easy and efficient. The whole process was completed with very less delay. I would definitely recommend Sneha and will be referring her to my friends for any loan needs with Tech CU. read more

We came into the credit union and Nicholas Guajardo helped us with all of our loan applications. He did a great job and answered all of our questions. We felt like we were in very capable hands. read more

I had been a happy customer of Tech CU for more than 10 years. Without warning, they ended support for integrations with tools such as RocketMoney, NerdWallet, Monarch... etc. They refuse to reconsider this choice. I am in the process of closing my accounts and moving my money to a bank that is not (ironically) technologically backwards. I cannot work with a bank that refuses to let me get access to my own data in a way that integrates with my other financial data. This was an unacceptable and extremely customer hostile decision. read more

I just recently got a HELOC at Tech CU at a very attractive rate. Diana from the bank was amazing throughout the process. Very helpful and got us to the finish line. Despite some challenges. I would highly recommend anyone who is looking for HELOCS to seek her help. read more

Diana was the best. After a brief explanation of our desire to refinance and our situation, she quickly understood and took care of everything swiftly and professionally! read more

Been a customer for years with a solar loan, they sent me an email offer for a card and now I have a credit card, checking and savings account! Soon looking to move my business accounts over too. Main reason is the customer service is so far and above the big bank i have been using for 15+ years. Im happy to be a member of TechCU. read more

Great customer service. Organized line and check in process. Very friendly staff. Able to address any questions.

Rep Kenneth Morales is the best. He helped me in a tough and a critical situation. Great asset for texhnology credit union. I'm happy to be associated with this financial institution for a decade! read more

Mark Hayden was a greta help during my smoother execution of the loan closure. Additionally, he promptly responded to all my queries either by answering and returning my call as well as through email. read more

We got a car loan from TCU. It was smooth and because of the proximity of the branch the process was smooth. They kept us abreast of all the steps and what was coming next. The car was purchased in a location that required the cheque to be mailed. They took that into consideration and ensured that the money is sent as fast as possible. Great bank and a pleasure to do business with. Vanessa was great and was in touch constantly and also available by email/phone. read more

Have had numerous issues with multiple overcharges and the only support ever offered is that they will apply it to the next month's payment to only be charged the full fee the next month. Would advise to avoid based on my experiences. read more

Always great, fast, and friendly service. Been a member since the 80s. Definitely a repeat offender of a financial institution highly recommended. read more

Mark Hayden did a great job processing a credit card application. The process was easy, extremely fast, excellent communication and follow through answered any questions I had. read more

Everything when very well and smooth I have been a member of TCU for over 40 years Today I went to deal with banking matters at my TCU and I had the pleasure of being attended to by the young Nicole de la Fuente. She was not only friendly but also very responsible, very attentive to all the details of all the transactions I needed, always very attentive, very clear and professional in answering all my questions! Thank you very much. read more

I only have a solar loan with them, thank GOD! They are the worst to work with and have given me nothing but the runaround for going on 4 years to include even trying to make a payment and most recently pay the loan off in full. This is beyond ridiculous and I have had to try and work with these incompetent individuals who obviously can't file paperwork in the right place - paperwork that says give me full access to the loan -- paperwork that my now ex-husband and I have completed multiple times. If any other their other services are similar to what I have experienced for the last four years - I would tell anyone and everyone to avoid this credit union at all costs. read more

I can't speak highly enough about Mark Hayden and Nicole De La Fuente at Tech CU on North 1st Street in San Jose. We had reason to believe my email was hacked and my banking information may have been exposed. Nicole patiently worked with us for over an hour to change our account numbers and comb through all of the automatic payment vendors to make sure we were covered. She was very kind and very thorough. Then, when we left, her manager, Mark Hayden, wanted to follow up with us when the process was all completed to make sure we were all set up with our mobile banking too, with the new account. He called us after hours, at 6PM to make sure we were activated and happy with their services. He went above and beyond what he needed to do, and we are very grateful. Well done, Mark and Nicole! Thank you for your help! read more

I was in the middle of filling out the membership application when it said that my application declined and it didn't specify a reason.

Highly recommend TechCU! Free checking w/direct deposit. No fees for ATM's that you use at *any* other credit union! (Any other credit union.) Customer service is always on point. I also love their student accounts. Each of my children have one. I love how I am able to monitor while giving my kids independence & responsibility. (Also no fees for student account.) One of the main reasons I moved to TechCU many years ago was because they do not have any of those many many fees other banks have. TechCU is simply a better way to bank. They don't have traditional lobbies either. You sign in on an iPad then take a seat on a couch. When it's your turn, you're called up to a desk with privacy. No more standing in lines! read more

I want to sincerely acknowledge Monica Gonzales, Supervisor at Tech CU, for going above and beyond in helping me through an incredibly difficult situation. Her dedication, compassion, and professionalism made all the difference for me and my daughter. I can't thank her enough for the support she provided--she truly is the best! - PT read more

I just want to give a shout out to Alexandra Vasquez. I truly appreciated all her diligence and hard work! I had to transfer solar over into my name and had a deadline for Escrow Alexandra went above and beyond to help me keep my deadline. She advocated for me to the team and they worked together with her to get all my documents processed. She showed exceptional customer service and support and care. Thank you read more

When I joined Tech Cu in 2004 they were really good up until a few years ago. I use them for my personal and small business banking. Now their service is really horrible. I don't know if there was a change in management. If it was Covid they had time to recover. In person service is still pretty good. But their online banking system is absolutely terrible. Almost impossible to navigate, it is always a bad time consuming adventure trying to do anything. There are so many examples I can't go into all of them. One example - one security feature is that you choose an image that will come when you log in. If it is not the correct image , this means there is something really wrong, like you got hacked. This happened to me late on night , and I called to freeze my account. There is no way to do it. You can't do it online and there is nobody on the after hour line they can do it. I thought, well, whoever hacked my account has all night to transfer my $300K to their account. In the morning I called and they said oh, it was a glitch in the system , everything is fine. I was livid!!! That's but one example. I keep hoping they will get their act together and overhaul their online system, but it hasn't happened. It is sad because I liked them for almost 20years. Sadly , I would advise people to avoid doing your banking with tech cu. I hope they fix whatever is wrong read more