Man, talk about a review that's long overdue. And as I sit here considering what to say about this professional service and Louis, the heartbeat of Technolene, I'm getting chills. Do I need to get a life? Probably. Definitely. But he's that good; his character, his knowledge, his expertise and his communication style. I would stack up the professional service Technolene offers against any other in this industry. And because the person that works on your computer is someone with access to the most personal facts in your life, its likely you will be fairly selective. I trust Louis without reservation. He has become part of our family over the years he has been working with us. There is no other service in my life, with equal access that I can make that claim to.
One of the things I like best about Louis is that if he doesn't know the answer to a question, he will research it instead of winging it. With that said, there is very little he does not know. As others have alluded, he works in both Mac and PC venues. In a rapidly changing industry, Louis has enormous range and the ability to make recommendations as well as the knowledge of what benefits and pitfalls are associated.
There is high mutual respect so we don't make '911' calls unless it is warranted, however, when we do, Louis always seems to be able to accomodate us (which I find amazing!) He also helps us anticipate problems. We may not end up taking his advice but at least we know what will happen if we don't which is greatly appreciated. As I'm guessing many people do, we always seem to want something fixed immediately (its broken, right?). When this occurs, Louis will provide a real time estimate and without explaining the actual computer-'ese' behind the fix, will help us understand why his estimate is critical to the problem being rectified for good.
Louis' communication style is always consistent. He is low key even when he is executing with a sense of urgency. And when my hair is on fire because I broke a shoe lace, let me tell you how much I adore THIS quality about Louis! Computer issues don't bring out the best in anyone and yet Louis always maintains a cool head and will responsibly lay out every option and the consequences of pursuing each one. he has too much respect for us to imply whether a consequence is necessarily positive or negative even if he has an opinion - he will simply help us narrow the choices, one by one, until a decision that is best for us is achieved. He can be as exhaustive or as circumspect as we prefer. In a word...he is perfect in helping us navigate the increasingly slippery world of computer technology. read more
