The shop interior looks like what it is - a computer lab, not a retail operation, but don't be put…read moreoff. Alfa's Tan owner Nguyen and tech Huy Phan are both customer oriented - and really know their stuff. My Win10 PC needed a CPU, GPU, nVME hardware and software upgrade - they took time to answer all my questions, resolved several problems that arose, kept me in touch throughout, and completed the job gracefully and on their original estimate. Recommend them highly!

My laptop wasn't charging. I first took it to MicroCenter in Cambridge and it was going to be…read more24-48 hours for Microcenter to give me a quote for the repair. I first called Alpha and they were very helpful for free. Finally stopped in a 5PM and they quickly determined - (under five minutes I had a bad power supply). Even had a replacement power supply for me. Fair pricing fast and expert level knowledge/tools.

Came here to trade in and get credit for a MacBook Air and an old iPhone. When I arrived, they had…read more2 staff checking people in at the front entrance. I didn't have an appointment, so the staff at the front entrance asked me what I needed and I explained. She put in my information on her iPad, pointed at the table where I should wait for another staffer to meet me and help. What's Hot - Wait time/system. The staff at the front entrance didn't take very long to ask me what I needed done and tell me where to wait. I also didn't wait long for the staff who found me at the desk to help me. I waited only a couple of minutes. During this time of the pandemic, their staff explained that the public can make appointments online for in-store service. Good to know, because I've always walked-in for service. Even so, I was still able to get service without having made an appointment. More importantly, I didn't have to wait long and I came on an early Saturday afternoon when the mall was busy. - Service. Polite and efficient. Their staff who helped me didn't waste time. He was efficient. He knew what information he needed to look for on my old MacBook and iPhone to determine the trade-in value. I received max trade-in value for my items. To be fair, the trade-in value is going to depend per item, but it just goes to show how well I take care of my tech! Haha... I know it was the max trade-in value, because I used Apple's website beforehand to enter the general parameters to determine what a max trade-in value could be at the store. When the staffer, who was helping me, needed help, he was able to get that from another staffer who stayed with him until he was finished. Because I brought in 2 items, they gave me 1 gift card with the requisite value for each item. They then combined both values and put it on one gift card, which I appreciated. I definitely didn't want to keep track of 2 cards. They also gave me the choice of trading in my items for something new that day or putting it on a gift card for future use. They were helpful and informative. They answered all my questions. - Health and safety. During this time of the pandemic, I saw all their staffers wear a mask. No exceptions. I did see a few customers not wear masks, but we're also in the time where federal and state governments are beginning mask and/or vaccine requirements for businesses, as well. What made me more comfortable is that ALL staff were wearing masks. - Layout. Clean and open. The inside of the store looked clean and well-organized. Bright, spacious, and accommodating. Final Answer This seems like a good location to go to.

I  visited the Apple Store in Burlington, MA 7/20/26 to ask a few questions relative to my new…read moreApple watch. The service I received was abominable. The clerk did her best to make me feel like an idiot.    I simply walked out and swear that I shall never ever return to this store without an apology from them. I assume that reviews are read so I shall leave it here for them to respond.

Richard helped me solve a problem with outdoor sound systems. Whatever questions I had, he helped…read moreto find the answers I needed.

I don't know if I've ever been this angry at a store as I am right now. We had a delivery window…read morefor both delivery and installation, and the person showed up four hours early, and when we weren't there waiting for him, he canceled the delivery. There was no way to call back or reschedule it for our actual delivery window. Apparently, the Best Buy policy is that a delivery could come at any time during the day, despite the delivery window, so if you want any products from them, you have to be available from 7 AM to 7 PM, and if they give you a delivery window, it's a lie. I'm sure this isn't the fault of this particular store, but this is just a review of Best Buy in general. Won't be ordering from Best Buy ever again!

Exceeded my expectations! I normally never write reviews but coming here to get my MacBook Pro 2019…read morelooked at was the best thing I could do. I had spilled yogurt on my keyboard and was nervous that there would be liquid damage. I had originally gone to Apple, and they said it would be $550 and maybe $1100 if they find more damage after running some diagnostic tests in the back (??!!?!). I wanted to get a second opinion so I came to Experimax and got the insides of my computer to verify whether or not there was internal damage and it turned out that all I needed to do was clean it with rubbing alcohol. The guy (I really wish I remembered his name. He was working today 2/23 around 4pm) was so helpful and kind helping me and taking the trouble to look so much into it. Thank you so much!! They're so much better than Apple and I'll definitely be back if I need help :)

Really great experience with this shop. My teen dropped her iPhone and smashed the screen and took…read morea chunk out of the corner. This shop took the phone and repaired it to perfect in 1 hour. We will definitely go back if the service is needed again.

John added memory to my computer before and has also transferred all my information from one…read morecomputer to another on two occasions when I bought new computers. Nice guy, knows his stuff and has been very helpful as I have no idea what I'm doing. I rely on someone like John when I have an issue. Prices seem reasonable and he takes pride in his work. I would highly recommend him and I trust him completely whenever I need work done.

Azimuth Computer Solutions, THANK YOU!…read more Found Azimuth Computer Solutions (ACS) by chance, and am so delighted and grateful.  Had used Best Buy's Geek Squad for past computer problems, who were OK but always wanted to do things strictly on their terms, e.g., requiring me to bring my computer to their store and having me wait around for service, with only moderate success in resolving the issues. After decades of relying on computers, finally got my first dreaded "blue screen," with windows not loading at all.  Had all but given up trying to resolve the problem and was ready to spend $$$$ on a new computer and software to replace what had worked only a day earlier.  Fortunately, saw that my wife had left ACS's phone number on the kitchen table, so I called ACS as my second-to-last resort, and so glad I did. ACS's Frank answered my call and walked me through a bunch of alternative sequences over the phone, including going back in time to the antiquated DOS operating system.  Throughout the process, Frank was incredibly patient, cordial, AND knowledgeable.  After the better part of an hour, VOILA!  Problem solved, along with receiving some of Frank's safeguards and recommendations for preventing a repeat, all for a more-than-reasonable price. Frank and ACS, thank you, thank you, THANK YOU!  Looking forward to meeting you in person and taking you out to the restaurant of your choice. So glad the computer is working fine now, and never imagined I'd make a friend in the process. ~Matt Frost, Burlington, MA

Frank and Andy are truly pros at what they do. I work at a small non-profit in Medford and Azimuth…read moreComputer Solutions provides us with pro bono technical support. Recently, our (very old) server died. We wept. But Azimuth Computer Solutions came to the rescue. Within a day, we were back to business. While we waited, Frank provided us with regular updates of the progress they had made. We could not have asked for a better collaboration. Thank you Frank and Andy!

Had the pleasure of working with Vicky for the day at home to fix a big Internet issue! Vicky…read morespent the time to diagnose and suggest repairs, then began to get it done all in the space of four hours!! Everything is working beyond my expectations and was explained in a way that I understood!! Kudos to Mass I/T and Vicky for the outstanding service and solution!! Would highly recommend

Great experience with Mass IT Pro Solution. They removed viruses from my computer, secured my…read moreaccounts after I was hacked, and set up 2-step authentication. The tech explained how to stay safe online with personal and credit card information and checked for remote access tools and unwanted apps. They also offer affordable managed antivirus which is a big plus. The technician went above and beyond by fixing my wireless printer that kept losing connection and it has worked perfectly for over a month now. Very professional, trustworthy, and highly recommended. I would definitely use them again.

I've been working with David for several years, and I can't say enough good things about his…read moreorganization/staff. Highly organized, they arrive when scheduled (or keep you informed of schedule changes), and they take a large variety of electronic waste at little (and sometimes no) cost. Best of all, he's keeping hazardous and non-biodegradable materials out of landfills, and contributing to the recovery/recycling of resources. David organizes waste recycling days at several local office building locations as well.

From the owner: Green Network Exchange (GNE) is an electronics waste recycling company that properly recycles large…read morequantities of any and all used computer equipment, pre-owned electronics, and is a Secondary Market reseller of computer, network and telecommunications equipment for either reuse or refurbishing. GNE is dedicated to the proper disposing and recycling of computer and electronic waste material. For many years computer monitors, printers, stereos, TVs, etc would end up in garbage dumps creating numerous environmental hazards when all of this material can be scrapped and recycled. GNE offers a means by which corporations and employees can arrange to dispose of used and retired electronic equipment in a safe and useful manner. GNE offer corporations and their employees recycling events and collections whereby electronic waste material can be picked up and recycled. GNE provides solutions to corporations that have end of life computer equipment, telecommunication, networking equipment, a need to close or downsize data centers. If the material happens to be high end equipment we can provide an assessment for the value of the inventory and make arrangements to purchase the equipment. This is an excellent method to help recover and offset costs from fully depreciated assets. GNE sponsors events to large and small corporations, schools and charitable organizations, and cities and towns. GNE provides certification and destruction of obsolete electronics, and systems...

Bob has consulted with my small business in Wakefield on several occasions. I find his advice on…read morecurrent virus protection and computer operations to be spot on. I think you'll have a hard time finding anyone in the area that can offer the combination of computer expertise and honesty than Heal Your PC of Burlington.

I was in the middle of job interviewing and dealing with an elderly family member and needed my PC…read moredaily. My PC hard drive died one day and I was in panic mode, Bob went above and beyond to get my PC back up and running. He was able to retrieve all my info from the dead hard drive, replace the drive and get me back up in running in a record time. I highly recommend Heal Your PC

Brought my 2015 MacBook Pro w/ Retina Display there for a new LCD screen and glass case. I…read moreexplained I needed it within a 4 day turnaround; they turned it around in less than 48 hours and for cheaper than the Apple Store/Authorized Apple Repair Provider. Worth the drive to Billerica. Christine was very nice and helpful.

They did a great job ! Reliable, fast and easy to deal with. After asking why they were not Apple…read moreAporoved it is because they pass the savings on to me the consumer. Thank you !