Jarret is an exceptional team manager and gets five stars. My laptop is happy, which means I am…read morehappy. A while back, I contacted Chipheads for a comparison quote on the replacement of a laptop keyboard and frame after a water spill fried a touchpad. The first place I had visited for a quote was a lovely one-man shop that quoted me $300 minimum for the repair - and that was with full awareness that I'd already purchased my own replacement parts and therefore all cost on his part was purely labor. He also communicated clearly that accessing the keyboard area required moving multiple parts he was not entirely familiar with and laughed that he would have to give me the $2000+ laptop he'd tried to sell me if the repair didn't go well. I left the establishment unconvinced of his capability to fix my also $2000+ design powerhouse that had not left my side since I got her. Enter Chipheads. I contacted via the general email address on the website, outlining the general situation and requesting a quote. Chipheads teammate Scott responded, and the quote he gave was comparable. I then emailed to confirm that I'd ordered the right parts before making the decision to put my laptop basically in the hospital right before I was going to be gone for a full two weeks, so I wouldn't be able to get her back even if the parts were wrong and repairs could not be done. Scott never responded to that email, and I had to leave for my out-of-town event. When I'm home, I rely on my laptop heavily, so dropping off when I'm not occupied with an event is not ideal. When another long event came up on my schedule, I contacted Chipheads again, this time creating a new email thread directing back to the general email address - the previous thread had directed to Scott's email address after we connected. I admit that I was hoping that I would connect with Jarret this time, and I did. He responded not only quickly but also giving me the option of a two-week repair period for less than $200. I'd be occupied with my event for exactly that amount of time anyway, so this was perfect. When I arrived the day before my event started, Jarret was with another guest. Both the impression that the first shop had given me about the delicate nature of my repair and my own experience in tinkering with laptops and electronics in general added to why I specifically waited to speak directly with Jarret given the impression of reliability he gave me in our correspondence. I dropped my laptop off with Jarret the day before my event started. Less than 48 hours later, he called to let me know that my laptop was ready for pickup. That was back in August. I specifically waited to ensure that the laptop was in perfect working order before leaving a review. It's now October. Safe to say, my laptop is in good health. Dropping one star for Scott dropping the ball on communication. Regardless, I'd wholeheartedly recommend Chipheads for your repair and upgrade needs.

I called to hopefully get a quote or know if they are able to solve my computer issue regarding…read moredata recovery. The guy Jared who answered the phone was very rude and unprofessional. He was constantly interrupting me after asking a question and also responding with attitude whenever he spoke. After seeing some of these reviews, I'm glad I called and didn't waste my time going here.

I have used Keith multiple times to fix computers and buy computer equipment over 10 years. I don't…read morethink you could find a better place to buy a used computer or have your computer fixed.

I did not use their services but this was my experience. I brought in a gaming laptop I bought for…read more$450 a few years ago (it was a Victus of FB marketplace). I set it down and told him it wouldn't turn on and explained what I tried. He told me his rate was $125 per 30 minutes and he wouldn't even touch it until I agreed. So he didn't know if he could even fix it let alone how long or if there would be added costs for the fix. He told me this was a "VERY fair rate". So this was WAY more than I expected to pay being an hour of work equated to over half the cost of my device. I then went to Micro Center down the road who could diagnose it for $80 flat and would help cover any costs of the fix. I went with Micro Center and they fix my computer and returned it 3 days later for $120 total. Now I think this business could've fixed my computer same day but I would've guessed at double the price and I didn't mind waiting. Overall I'm giving this a 2 because it seems expensive and telling me it was a fair rate seemed dishonest. The one employee wasn't overall very mean or anything but he came across as unwilling to help or answer any questions I had.

I've worked with NTI for the last few years, and they are awesome! Helpful, professional, and…read moreprompt. Highly recommend.

When we decided to upgrade to quick books multi user we had problems with our network connection…read more Intuit spent several hours and could not fix it. We called Ryan to help us out, he and his team worked on it right away and got it working flawlessly within a very short time. These guys are the best. He also accessed our network security and gave us several great ideas to help us be more secure on the internet.

My laptop lost internet, code 10 after I updated Win 11 yesterday. Very sad, very frustrating,…read moreI called around and very lucky for me to speaking with ANI at Silicone Alley. He came over to my house in 45 minutes, fixed my laptop, reset my bitlocker, fixed popup, printer, checked over everything making sure it performance the best! It cost me only 89 dollars as he mentioned on the phone. My lucky day, ANI is a very nice, clean, calm, kind gentleman. He listened what the problems, explained, fixed and teach me what to do. He took extra time for you. Words cannot explain how much I appreciate it. I highly recommended to everyone. Again, thank you so much, ANI! Young Tran 952-457-2425

100% amazing! Ani hooked my little brother up with an amazing PC over Christmas and we've had…read morenothing but positive things to say about it. If you are in the area or are looking for expert custom designed rigs, this is the place to go. The price is very competitive and the support and checkins make it feel very personal as a past buyer. Would highly recommend to anyone looking for a new PC for gaming, schooling or business. You just can't beat quality service!

Jake is so conscientious and such a good communicator. He did a super job making our keyboard much…read moremore enjoyable to play. Because it was a console, he came to the house, making two trips to complete the service in one day. He was very generous with his time and skills, and did a great job at a reasonable price. Thank you, Jake.

Unreliable, disorganized, unable to return calls. Doesn't follow through on any agreed business…read morepractices. Took me for $160.

This is also the address for Best Buy HQ…read more Buyer beware! Best Buy will send you a used item even though you purchased it as new. Purchased a pull down TV mount for over the mantle and installation services for it. The mount arrived late (please stop using FedEx) and the package for the mount is covered with tape and stamps that say "Inspected by Best Buy" which tells me this item is used. I paid almost $400 for a new one. There are no items nearby that exactly match this for an exchange and they cannot ship me one to get here by tomorrow. I cannot delay the installation any longer. So, I said I'd keep the item if they refunded me $50 due to it being used. They refused. First agent said the max they could offer was $19. Literally four agents later and over an hour... I am told the max they can offer me is $37. It's about more than just the compensation. It's the inconvenience of the situation. It's the potential shady business practice trying to possibly slip one by a customer who's having someone else install it. It's the stress now of hoping all the pieces are there and that it functions as new. So, buyer beware! They will send you a used item even though you purchased it as new.

This is the corporate address to this garbage company. Therefore my review is being placed here…read more This company is the WORST!!!! I bought a soundbar 7/31, delivered 8/2 and it's defective. I have been sick so I contacted the chat support on 8/9 being a "total" member, they issued a replacement to be shipped 8/14 and sent me a return label to ship the defective one back. I shipped the defective one back 8/10 promptly. I wake up 8/12 being told my case was closed and they canceled my replacement because I already revived one. They keep reverting to the 7/31 purchase even though it's clear that a replacement was ordered on 8/9. They're refusing to give me a refund. City bank was not refunded $128.06, and the gift card/store credit I used in the amount of $195.57 was pocketed by Best Buy. They refused to reissue that, claiming that I already got a soundbar delivered. They refuse to look at any notes on the account, or the case ID number which states exactly what's going on. The return tracking shows it's in transit to them. They continue to refuse to issue my refunds telling me to call back in 10 days. What for? Why 10 days? Nobody can explain this. After almost an hour of anger and frustration I filed a BBB complaint and I'll be filing internet fraud complaint, for FRAUD/THEFT. You don't get to keep people's money, because you're too damn incompetent to look up the notes in the account. Not to mention having someone laugh at me while they sit behind a desk at home is absolutely absurd. What's the point of being a "total" member when you get treated like crap? OH YEAH, NO EMAIL FOR REFUND BEING ISSUED, JUST THE CANCELATION AND CASE BEING CLOSED. REFUND MY MONEY BEST BUY. (For obvious reasons I blocked out sensitive data in my proof below)

This review is about my cracked screen for my Samsung Fold phone. I filed a claim, and the nearest…read morelocation for Minneapolis was Richfield on Lyndale Avenue. Now I know what you are thinking, I didn't have a choice of locations. I did. Three years ago for a different phone, they took care of me. With that said, I am happy to say this was my second satisfied experience. This location is north of HYW494 in a court of shops, businesses, and restaurants on Lyndale Avenue. My phone is complicated, so normally these questions are asked. Did you drop your phone? No. Was it dropped in a liquid? No. Was there anything you did to break your phone? No. It was simple, my screen cracked about 1 inch from the bottom of the fold of the phone. After filing my claim and taking it to be fixed, the uBreakiFix team confirmed the status of my phone and said this would be taken care of. I know this was a long-winded story to make sure John and Christian (uBreakiFix experts) are taken care of. Because of them, my experience was spectacular. They were kind, patient, thorough, experienced, etc. Also, they sent me a personal text with the status of my phone and when it was fixed. When I arrived to pick up my phone, they were happy to see me and explained what they did to fix my screen. I know this sounds unreal. Why would they show so much care? I don't know. I challenge you to find out. See if they treat you as well as they treated me. Thanks, John and Christian! This is for uBreakiFix leadership, please replicate their kindness and professionalism.

Received top notch service here. It took just a 5 minute visit for Rick to fix my Galaxy S10. Would…read moredefinitely go back again.

They seemed to be well staffed but the staff maybe aren't very friendly. I was looking for Tul pens…read morespecifically a pack of ball point color pens. Online it said they had 3 in stock. They have Tul pens and supplies in a few different places, I went in circles never finding them (the exact ones I was looking for). I did ask for help and the guy pointed to the areas I already looked even though I explained it said they did have a few in stock. I ended up driving to a different location where I had a similar experience. I decided to try doing order pickup and they did indeed have the item and when I went in to grab it the worker didn't really care what I grabbed as long as it said paid he said. I'd say the store is decently organized but I couldn't find the item I was looking for or get the proper help.

I stopped by this store today with a question re a Lenovo laptop I had recently purchased at a…read morenearby Office Depot. I happened to be in the Edina neighborhood today. I received excellent help from Alex L. He helped me figure out what I needed to do differently with my new laptop, and helped me with getting flash drives and new printer cartridges. Yay Alex L.!