I took two old laptops and a tower to have the hard drives removed before recycling. Not only did…read morehe remove and destroy hard drives but he recycled as well. All for $50!! The shop was clean and well organized; owner was friendly and professional. Highly recommend.

Danny gave my aging laptop a once over, determined the problem and offered a reasonably priced…read moresolution. He ordered the correct part and when it arrived I dropped the laptop off, he installed it and did whatever "under the hood" magic was necessary. Laptop returned to me same day. Really great service, really nice honest guy who wasn't trying to upsell me. This will be my first stop in the future for computer problems or a custom build.

I have had the pleasure of working with the team at Jones IT for some time now, and it is so nice…read moreto know I can come to them with whatever issue I have and it will be resolved in a timely manner, and with a friendly interaction. Recently Daniel helped me with a persistent laptop issue that involved several moving pieces, troubleshooting, and shipping, all with interference from my schedule, needing the laptop free at specific times for my job. He followed up regularly, helped me understand what the next steps were, and was kind as I fumbled a bit with terminology (this is not my area of expertise!). Thanks to the whole team to the support, and particularly Daniel in making sure I got my ol' workhorse figured out so I could get back to full productivity.

This company only works with business clients so if you're looking for work that would be done in…read moreyour home go elsewhere.

Caveat: I haven't even had Geoffrey (sp?) do the repair to my computer that he said he would do,…read morebut I can tell you, after he gave me 10 minutes of his time for free, he's a consummate professional, highly knowledgeable and intelligent, and genuinely nice person. The first thing he tried to get me to do was to not use his service and go through my warranty. Even though it had recently expired, he spent his time walking me through how to request coverage as well as how to reinstate it. Then, when I convinced him that I required his services he quoted me a more than fair price and gave me a time estimate that I expected to hear. I talked to 10 other repair people/companies and was given outrageous prices and time estimates and many who said they just don't do the repair I needed. If you want an honest answer and a fair deal, call Geoffrey.

Professional and trustworthy work; also happens to be a very nice guy. Will go the extra mile to…read moremake it right. In the future if I have any computer issues this is the place I will go. I must say that while anybody can claim to be an expert, Geoffrey actually is. A great find!

I recently started a consulting firm and, for the first time in my career, I am relying on my…read morepersonal computer. Unfortunately, my computer began to slow down and became very unresponsive, which made me extremely anxious since I don't have an IT team to turn to. I found Acamar Computer Services on Yelp and decided to contact Evan based on his excellent reviews. Everything I read was accurate! After explaining the urgency of my situation, Evan was able to see me that afternoon. During the consultation, I mentioned that I was prepared to hear that I needed to buy a new computer, considering I had purchased mine in 2021. However, after just a few minutes, Evan informed me that my hardware was in good condition. He only needed to address the "software bloat" to get my computer back in order. He also assured me that once this was done, I would likely have another two years before needing to worry about replacing my computer. We spoke on a Friday, and he kindly asked if I needed my computer back over the weekend or if I was okay leaving it for him to start working on it the following Monday afternoon. I chose to wait until Monday so I could finish a few more tasks. I dropped off my computer on Monday evening and picked it up the next day. Evan took the time to explain in detail everything he had done and how each change improved my computer. Evan is extremely talented, efficient, and a pleasure to work with. His pricing is very competitive and well worth every dollar spent. His primary focus is on delivering exceptional customer service, which is exactly what Acamar provides. I informed Evan that he is now part of "The Chrysalys Team" and will be my go-to IT professional for all my computer needs moving forward. I cannot recommend Acamar highly enough. Evan is a lifesaver!

Charged me for a repaste and cleaning of my ASUS G14 laptop. The laptop came back to me still…read moreoverheating. I took it to a more savvy tech buddy of mine who upon opening it up discovered that the CPU and GPU still had the original liquid metal thermal paste. Two conclusions here, improper work, or dishonest work. In both cases very bad for the consumer.

I called Mark for assistance in something relatively obscure and he was happy to offer to come out…read moreto help, but after hearing more, the solution in his opinion would be equally well resolved if I called a specific tech support vendor that I (by default) of having the service) already had a contract with. So while Mark could have come out and did the relatively basic, slightly obscure type of tech work, he just helped me talk it through and understand the situation as vendor problem, and that they should have theeir own support solve this free of charge. So this 5 Stars is fully for friendliness and integrity. Sure he could have came out and charged couple hundred (probably mostly for driving) as the vendor's tech was in and out in 5 minutes. Thank you Mark!

Mark is a genuine wizard. I've spent decades building, fixing, and troubleshooting computers and…read moresystem software, becoming the de-facto IT guy for my family and colleagues. Once in a while I'll run into some obscure/highly specialized issue that would take hours of research and trial-and-error to resolve. I'm really impressed by how instantly knowledgeable Mark is with these complex tech issues. He's the real deal.

I run a design agency in SOMA, San Francisco. There's no question that my company would not run as…read morewell as it does if it weren't for 24HourTek. I interviewed a number of tech-support companies and 24HourTek was, and still is, the only one I'm comfortable with. They do great work for us so that we can do great work for our clients. They take care of any tech issue we have; more than I had anticipated. They've rebuilt our server, wired the entire office, set up a new employees' workstations, created and manage an inventory of every machine and software license we have, set up everyone's machine to print correctly, put all our equipment in a server rack... the list goes on and on. They'll answer any question related to tech, even if it's really small, like "why are these keyboard shortcuts not working in Adobe Illustrator anymore". Time is our most valuable commodity and 24HourTek gets that. They work around my designers' schedules because they understand that we're doing billable work for our clients. They allow me and my team focus on what we do best; design, serve our clients, develop our team, and get new business. My company is an approved vendor of some Fortune 100 companies, including one of the biggest banks in the country, so we have very strict information-security requirements. I need a vendor that has the same stringent security policies and expectations of professionalism that I have. 24HourTek is the only company I interviewed that took it as seriously as I do.

We highly recommend 24HourTek. Their professionalism, responsiveness, and positive energy have been…read morea breath of fresh air for our team at SNAC. After ending a difficult partnership with our previous IT provider, 24HourTek immediately restored our confidence. Their team communicates clearly, resolves issues quickly, and consistently goes above and beyond to keep our systems running smoothly. It is rare to find a partner that combines technical expertise with such genuine customer care, and 24HourTek delivers on both. We are grateful to have them as our new IT team and look forward to a long relationship built on trust and reliability.

Leon helped me today with an older laptop whose fans were spinning like crazy. He spent an hour…read moretaking apart layers of casing, showed me where thick dust was blocking the fans, and fully fixed the problem. Tonight the computer is quiet and working better than it has in ages. Leon was likable, honest, and really knows what he's doing with computers. He's a lifelong tinkerer and I'm really grateful for his help today.

Such a friendly owner and very considerate - he offered a lot of advice and services for free, and…read moreit felt like he was trying to help save me money!

i think ralph doore consulting is geared for the client. I've been with them for over ten years.read more

Had software problems on my Windows Desktop and my IPhone that I just couldn't figure out…read more After reading many reviews on Yelp, I sent an email to Ralph. He emailed shortly after and gave me his cell number. We discussed my problems and he arranged to come to my house on a Saturday afternoon. It took him a while to sort everything out and he did. All those frustrations with my devices melted away. Nice guy, smart and very exacting. Excellent work performance.