These guys are great! A real treasure to have them supply great survive very quickly, because they…read moreare that damn good at it! Took my X Box Series S in and within 2 hours they called with the diagnosis, and then called me to let me know that they fixed the problem and to pick it up! Knock on wood that I don't have any other problems with anything else electronic that I own, but if I EVER do, I know exackly where to go for help! Thank you again very very much! I'll refer you to everyone I know before I recommend any one else. PS~ The other two local places that I called needed 72 hours to even look at it and said it would take at least a week or more to get it back.

I've brought 2 iPhones here to get fixed & both times the flashlight didn't work after & the first…read moretime I went I came up & one of the employees was looking thru my pictures. Their cheap so that's why I went back but I shouldn't have now I get to pay off a phone with no working flashlight.

second time here and I can't say enough about the service, knowledge and results. This place is…read morethe answer for your tech problems because that is all they do on a daily basis. I will return the next time I have an issue. Definitely! thank you again Tech Boys. ;)

I brought my 2nd gen iPad Pro in because it wouldn't charge anymore - even with a brand new…read morecharging cord. They were able to clean out the charging port and got it charging again! They didn't even charge me since it was a quick and easy fix. They were just happy to help. Tech Boys have my business from now, on.

Excellent Customer Service and extremely quick repairs! I dropped my phone and thought it was…read morebroken beyond repair. They had it fixed within two hours.

So glad to find this small business in our own backyard. I brought my Apple 13 pro to be evaluated…read morefor inconsistent charging port issues. We have a Best Buy Geek Squad service and after diagnostic work, we were told that a $450-500 repair was needed. This business offered the same repair for $150. They stated they would test the part before installing and if it did not do the trick, their labor would be $75. They also recommended a battery replacement, while the work was being completed, as mine was borderline after 3-years use. The cost of the battery would have been $75. We had checked with a non-certified Apple T-mobile store who offered us $200 on a replacement phone. Had that been our best option, I would have paid the $225 to fix my current phone (which worked well other than the charging port issue). The Pod Drop also recommended we check with a T-mobile certified Apple Store to see if there was a better deal on a new phone. We did just that and chose to turn in the phone and receive a new phone at no cost, with some tweaks to our plan that did not change the monthly payment. Returned to The Pod Drop to pick up the phone and turn it in to T-mobile. The staff were honest, informative and professional. For this interaction, they did not make a cent, yet they earned a loyal family-customers. We will return to them for all-things cellular. Noticed some good pricing on phone cases and other accessories too. I will be calling their store to check on stock and prices before ordering from Amazon or another big box store. Really appreciate small businesses like this.

Malvin was great , he made things very simple and understandable. He was also very quick which…read morehelped a lot with my time crunch, i appreciated it a lot.

My representative Alvin was great. He helped me set up my new phone and explained all of the…read morecharges and fees I would pay. Also offered to cancel current subscriptions on our bill that we do not use. Got the new iPhone 16 today, took about an hour but went smoothly!!

I went to the business and was told they no longer repair laptop computers. They did refer me to…read moreanother local computer repair shop.

Top notch IT company. Very knowledgeable staff and easy to work with. Would recommend them without…read morehesitation!

Went in to get my screen fixed to turn my phone back into Sprint so wasn't looking to spend a lot…read moreof money. Thought I just needed the glass fixed but a few keys on my keyboard/LCD screen weren't working so explained that I needed my LCD and glass fixed. I wasn't happy because it was more money but nicely explained that I was just doing this to turn it into Sorint. The guys were so nice even asking which sprint I go to telling me how picky certain stores are about the trade-ins. I did end up getting the LCD/glass done and Dillon gave me a great deal and they were very fast. Phone looks great and works perfectly - almost don't want to turn it in now!! Definitely would recommend and if I have another problem (hopefully I don't) I will ABSOLUTELY be returning! Overall - friendly, fast, honest, and very well priced!!!

They had my phone for SIX WEEKS, nothing but assurances/lies that it would be ready "tomorrow "…read more One excuse after another. Now saying it can't be fixed! They don't answer the phone and often no one is even there. I'll never use this business again.

I had reached out to find out more and during/around my chat with Apple the manager called me and…read moreset up an appointment. Gave me a direct/personal number too. My appointment was set for the day they moved their store to the local Meijer. I showed up and the only tech there took care of me (I had called earlier also) and took care of me as he should of. Found out my only issue was the electrical outlet I was using for my charger. Not my phone, my new charger or lightning cable. Nothing of mine. Took care of me as quickly as it was to observe, took care of me as a regular client and charged me appropriately. Will for sure go back after my experience with the tech and manager.

Called store about cracked iPhone 11. Was fixed in 20 minutes after arrival. Competent, friendly…read moreservice. Even got to spin the wheel for $20 off.

He was SUPER knowledgeable and friendly when we went in. Service with a smile. Would totally…read morerecommend this place to anyone! We will be back

Took 3 trips to Gideon repair store to fix my phone which its price was close to 2x more than other…read morestores and they didn't fix my phone. I had enough of keep on going back to this store. I ended up go to another store to get my phone fixed and money down the drain for paying Gideon!

I was helped today by Bato. The problem was that I couldn't transfer data from my wife's old…read moreSamsung to her new (birthday present) Samsung and I was pulling my hair out with technical difficulties. Bato was (1) helpful, (2) knowledgeable, (3) friendly and most importantly (4) low key and reassuring. It took half an hour and was completely successful and, most importantly, my blood pressure was completely normal. Bravo, Bato!!!!

Worst customer experience and completely false information and fake promises and promotions…read more The service provided by the agents is the worst, and the reception and response from the store agents are horrible. I had a promotion that advertised getting a $200 promotional Visa card and a waiver of one month's fees when I signed up for the new Home internet. Apparently, all the details were entered by the agent in the store, and they mentioned that I would receive the Visa card in 8 weeks and that the one month's fees would be waived after using the home internet for about 3 months. I was told that I was all set and I need not take care of anything. It's been almost 8 months, and none of the promises or promotions have been honored. When I contacted customer care, they said that the agent from the store had not applied the promotion to the account, and it would be the store manager's responsibility to resolve this by applying the promotion credit. When I reached out to the store, they were unhelpful and dismissive. They were very rude in providing the resolution and instead handed over the cards to reach different people. I highly recommend that everyone not visit this store and T-Mobile needs to provide a resolution instead of blaming the customer and not providing one. It is very frustrating to go through all this nuisance.

I had my laptop with this facility for about 3 weeks for a simple charge port issue with my laptop…read more I've had it repaired before at a different shop before, so I had an idea of what to expect. After the first week without hearing anything I decided to call and get a status report: they told me I would have to wait another week for the part to come in. After not hearing anything for another week, again, I called expecting a status report. They told me that the technician would be in in about 15 mins and I would receive a call. After not hearing anything for an hour I called and was told that he wouldn't be in for another 45 minutes. All I wanted was a status report! Finally after another hour, I got a call from the technician saying that the part hasn't come in yet. The next day I received a call saying there was nothing else they could do: that the shop I had taken it to before had done damage to it and that the part wasn't fitting properly. They also mentioned that the laptop wouldn't even turn on. I figured that it wouldn't from the start since I haven't been able to maintain a charge... DUH. Nonetheless, they said they wouldn't charge me anything. When I went in to pick up my laptop they couldn't find my charger. Later, upon further inspection when I had taken it to another facility: we noticed that the keyboard had been damaged and didn't work anymore. It wasn't like that when I dropped it off at Battery Shack... The only good thing is that they didn't charge me for the part they had to order. Other than that I can't find any positives for this facility. I had no communication while they were trying to fix it, and they broke my keyboard. I'm beyond frustrated with this experience. What a waste of my time.

I ordered a battery for my motorcycle and it came in the next day. The staff was helpful and…read morefriendly and called me when the battery came in. I'm giving 4stars because they're only open until 4pm which made it a bit rough to get there before they closed. A better than average experience.