My current providers 3rd party repairer wanted me to mail my device to them and expect it back…read morewithin 7 days at the least. Seven days? So I said screw it I can't go seven days without my phone as I do a lot of business on it. So I went to yelp and found this place! Maui cell repair doesn't charge you diagnostic fees like other places. I walked right in a guy named Yosef greeted me told him my problem. He diagnosed it really quick as the battery wasn't charging properly hooked it up to his diagnostic tool. Gave me a fair price told me he can get it fixed within the hour. Came back my phone like new and my normal daily life restored! Thank god for these guys life savers and they don't charge ridiculously prices to fix. Highly recommend these guys and will be coming back to fix other phones I have laying around for a back up! Mahalos Yosef!!!

I had a very disappointing experience with this store, especially given the urgency of the…read moresituation. I started calling before the store even opened and left multiple messages once they opened. Yosef eventually called me back about two hours later and said his phone had been on silent. I explained that my husband had accidentally dropped his phone in fresh water while we were on vacation. The phone would turn on briefly and then shut off, and we were trying to get it looked at as quickly as possible because we were traveling. From the beginning, the interaction felt rushed and disinterested. Yosef seemed annoyed when I explained the situation, but he also spoke very confidently and told me that he had resolved this type of issue "hundreds of times." He then told me he was closing early at 2 PM, even though it was only around noon, and said that if we were going to come in, we needed to come immediately. I had my husband take an Uber to the store, and after several calls I also explained that he was traveling and did not currently have a working cell phone. Based on how confidently Yosef described his experience, I felt reassured that he would at least be able to diagnose the problem and potentially repair it. Instead, when my husband arrived, the conversation apparently changed to him saying he could only "try." My husband was ultimately charged $60, only to be told that the motherboard was damaged and that he couldn't repair it. What bothered me most was the entire experience leading up to the charge. I was repeatedly given the impression that this was an issue they had extensive experience handling, yet once my husband arrived, there was no clear expectation that the phone could actually be repaired. Given the urgency of our situation and the fact that we were traveling, I felt pressured to bring the phone in immediately and then left feeling like I had paid $60 for a diagnosis I could have been given without all the initial confidence that they could resolve the issue. I understand that water damage can make electronics difficult or impossible to repair, and I don't expect a business to perform a repair that isn't possible. However, I do expect clear communication about what can realistically be done and what I'm being charged for before proceeding. Unfortunately, based on this experience, I would not return or recommend this store.

Do not go here for phone repair. Paid $250 for screen repair. 2 days later the screen started to…read moredetach from the phone. We called and left message with no return call back. We went to the store twice to get it refixed and no one was there even tho the hours said open. Now they dont want to fix it. I had to explain the situation 4 times to the lady and she still trying to say someone dropped the phone. $250 and all this time for nothing. Shame on this company

HIRE WORKERS WHO CARES. And respects customers and there bosses .She had a crazy attitude and also…read moresaid the owners won't do nothing to her because they can't find workers. Soon they won't find customers..... all this because I asked her if she could put on the screen saver that I was going to purchase...... STAY AWAY

Had an amazing experience at this shop today!!! I came in because my IPhone won't take my passcode…read morebut Kai was able to work his magic and get through my phone. He was knowledgeable and informative about everything he was going to do, which I totally appreciate being a non tech person. Not only that, he was honest from the beginning. He told me what was wrong with my phone, what he can do, and he's not sure if it'll work or not, but he would like to try anyways. That alone shows character. The price/quote was also fair despite being in an overpriced state. Again, thank you Mobile Remedies you guys really made my day!!!

I would really had liked to provide a review but since leaving a message and getting an email that…read morethey would contact me shortly on October 4th, I am still waiting. I had to just bite the bullet and purchase a new device. Sorry I couldn't join the satisfied customer club. Maybe another time

If I could give more than 5 stars, I would! Alex replied to my Yelp quote request within an hour…read moreand when I mentioned that we could meet up after our visit to the Maui Ocean Center (since we had just got there) he offered to meet us there and said he would work on the phone nearby while we were in the Ocean Center, which was great since we are visiting on vacation and wouldn't need to use vacation time waiting for repair service. Not only was he very friendly and awesome for meeting us at the Ocean Center... he also got the phone that accidentally got wet at the beach yesterday and was stuck on reboot mode today to turn back on! The phone is my friends and she was worried that she had lost all of the photos/videos of not only this trip but also from life over the past couple of years in general. She's not very tech savvy and was pretty sure she never setup backups so getting the phone back on was the best news she could hear. Lastly, in my opinion (being from the Bay Area and a techie myself) he doesn't charge enough for his services... and that says a lot about his as well. If you're having phone problems, shoot him a message and trust that he is not only honest but great at what he does. Thanks again, Alex!!

Alex was extremely professional and had my cracked iPhone screen replaced in 30mins. I didn't waist…read moretime at all which is very important since I only have a week to enjoy Maui. What could've turned out to be a nightmare was fixed in minutes... Oh and he also gave me a complementary screen protector. Top notch guy. Thanks again Alex!!!

I witnessed tech agent Bryce, assisting an elderly lady with her laptop. She was describing an…read moreissue with losing words on her computer and assumed it was broken. After patiently listening to her situation, he graciously steered her away from spending her money and gently implied that the computer wasn't showing signs of damage, and if she positioned her hands differently on the sensitive tracking pad, it might stop erasing her entries. She was feeling a little embarrassed because she would have to tell her ride that the trip was unnecessary, but Bryce said "just tell them the computer tech wasn't smart enough to fix it" and keep the rest to herself. That was just the sweetest way to handle an elderly client. He was patient and kind and I just wanted everyone to know how amazing Bryce was. And he acknowledged me when I entered even as he was helping the lady ahead of me. Then when it was my turn, he handled my issue with ease. Great job, great worker.

If I could give this place -100 stars, I would…read more I brought my MacBook to Mac Made Easy ONLY for a battery replacement. They ran diagnostics beforehand and, according to their own system, there were no other issues. I was told it would take about 24 hours; instead, they kept it for over a week. When I picked it up, the battery was very low. I quickly opened several files to make sure everything was there, and it appeared to be. When I tried to shut it down, it wasn't responding, but I was in a hurry and assumed it had frozen because I had opened several things at once. A few days later, I charged it and turned it on. It could no longer find an installed operating system. I was in complete shock. This computer had NEVER had a technical issue other than the battery. I took it back the next day. When I returned, they said it was "fixed." Then I asked if my files were still there, and the employee's expression immediately changed. They were ALL GONE. Instead of explaining exactly what they had done, I got theories: maybe a power issue at my house, maybe some hidden problem they hadn't detected -- despite their own initial diagnostics showing no other problems. The facts are simple: I brought them a functioning computer for a battery replacement. After their service, it couldn't find an operating system. I brought it back, the system was reinstalled, and years of my files were gone. I NEVER authorized them to erase my computer or perform any procedure that would delete my data. Worst of all, they never took responsibility, never clearly explained what procedures they performed, and NEVER even offered to attempt data recovery. I lost years of business files, projects, documents, programs, and work that cannot be recreated. Yes, I should have had a backup, and I deeply regret that. But not having a backup does NOT give a repair shop permission to erase a customer's computer without authorization. Months later, I am still discovering things I lost because of this experience. I would never trust Mac Made Easy with another computer. BACK UP EVERYTHING before leaving your computer here and get in writing exactly what they are authorized to do with it.

LUKE WAS THE BEST !!!! i was in maui on vacation, sitting on the beach, and the wave came up and…read moredrenched my phone, it died :( luke was so amazing. we came in the next day and he took such great care of us !!! i got a new iphone 17+ and an ipad !! my best friend was with me and she upgraded to a 17+ and got a brand new series 11 apple watch !! best trip ever :)

Good intentions but lousy execution and follow up. They screwed up the setup on my iPhone12 on my…read moreaccount causing one of my lines to go down for 12 hours!!! Called the store and was unable to reach anyone. The phone just kept getting disconnected. Called the Business Office and they never followed up with me. We had to go directly to Verizon.

I've updated this review and I've reduce the rating after getting some outside consultation about…read moremy experience I still would use this business but I highly recommend you test the product you give the proprietor before you turn it over and after you pick it up to see that the repair and phone is still functioning fully My iPhone X needed a battery replacement I used yelp to give me a quotes. iPhone Maui repair was the first to respond and was open to providing same-day service. I went to The Center dropped the phone off with Ocean The proprietor he sanitized it and told me it would take about 30 minutes to repair. I highly recommend that you test the phone in front of the proprietor before you give it to him that includes making a phone call opening the phone and showing him that the Internet is working. I would do this with anyone that I gave my phone to work on in the After having some lunch I came back the phone was repaired. Unfortunately the battery he put into the phone was defective he was able to swap the bad battery out a second time in about 10 minutes this battery worked correctly. At that point I had to go back to work. After about two hours of charging my phone reached the 80% optimum level and the software said the battery was working correctly. I put my Sim back in the phone and unfortunately after using the phone for about 30 minutes I realized that my earpiece was no longer functioning. I could use my speaker phone but not the earpiece. I would have no choice but to bring the phone back. He took the phone back and within a hour he was able to replace the earpiece at no charge and return the phone to me. Now my face ID no longer works on the phone which is a key feature. Hopefully this repair will hold and hopefully it's the last repair. I would recommend this business but I'd also recommend to fully test before you drop it off And on the completion of the repair

The guy at the Kiosk was super kind and explained how he was going to repair my iPhone screen. It…read morewas cracked and I had a panic attack - he knew how to calm me down. I wish I knew his name. On Maui, he'll be my go to man for any iPhone situation

When it comes to my cell phone. I've managed to hold off my upgrade for years & of course I was…read morewell overdue. As your typical cell phone photographer I tend to take pictures of anything & everything. Except I'll usually forget to delete those random photos & about twelve thousand pictures later I've officially ran out of storage. So not being able to use apps when I want to or take even more pictures. This was officially my breaking point & has been well, quite irritating. So here I am at the mall looking for a solution to my problems. Visit number one was on my birthday. I finally made that executive decision to upgrade my phone plus my watch. Cause why not. They had a watch I liked in stock so I got to take that home on my very first visit. Except I already knew I'd need extra storage for my little iPhone photography hobby. So that needed to be special ordered. The following week my phone arrived so I'm back at the store working on my transfer. Except it started at fifteen minutes & worked itself all the way up to nine hours. Figured I should just go home & come back the next day to finish my trade in. Luckily on all three visits I had the opportunity to work with Bronson. His customer service was pleasantly refreshing. He would greet customers, find out what they were in for, either help them on the spot, inform them of a small wait time or get someone to help them out. When you're working solo or with a team time management skills are very valuable to any business. Bronson definitely knew how to problem solve to effectively get their customers in & out in a timely manner. Even the small talk like in my case happy birthday or welcome back. Can really leave a positive impression by making a customer feel valued or remembered from the last visit. Plus before I left today he helped me with some other questions I had with my account. Thanks again & until next time. XOXO, ChelsieFletcher

This Verizon in the mall is open until 9pm. The most valuable and personable employee working alone…read moreat 8:50 pm was Aukai:) He was a lifesaver tonight with solving the problem regarding my son's phone which was in Honolulu. We were on a trip from Honolulu to Maui and came straight from the airport to the Verizon in the mall. It's sad our Verizon in Kalihi doesn't have employees like Aukai. The service at this Verizon is impeccable being a walk in customer last minute! He's outstanding & remarkable:)