************** A…read morereally poor experience ... that's as clear, direct and honest as I can be. A shop with 13 reviews, and 15 disallowed reviews by the Yelp team is an indication certain reviews don't meet the Yelp standard. Read the disallowed reviews and you'll find often fictional reviews by supposed reviewers who have "1" total review (and they'll be reviews about how wonderful XYZ business is, like Silver Star Auto Haus) My experience started with three phone calls and two emails over 1.5 hours - because the phone message says "your party is BUSY, Please call back" Not a good sign, and the first indication of an arrogant culture at the business. Then the quote for Brakes and an oil change on our 2020 MB 450 GLS + our MB Airstream Sprinter Van 3500 Dual Wheel. Both quotes were within 10% of the ABQ MB dealer and you know what, when I'm in the middle of Texas or Kansas, the MB dealer will help me re-fix or deal with a repair problem from one of their shops. Not a chance if I do business with SilverStar Auto Haus. 10% price difference means nothing to me especially when considering it's not really 10% when you look at "shop supplies charge" or phony penalty which they call "credit card convenience charge" ... what an insult to any customer's intelligence. CREDIT CARD PENALTY FEE - 4% This shop prefers cash - don't we all SilverStar, wouldn't we all like to receive our wages in CASH. So Silver Star will Penalize you, if you dare utilize an acceptable payment method like, ohhh say maybe a credit card ... 4% ... Yes, that's right 4% ... so I get to pay $136 sales tax and a $72 penalty to SS Auto Haus for using my credit card. The 10% they supposedly saved me here, just turned into a measly 6% ... and you know what? I'd rather have Mercedes corporate stick behind me for warranty anyplace in North America. I'd rather have a Mercedes Service history than a Silver Star Auto Haus Albuquerque service history at resale. I'd rather have Genuine Mercedes Parts used in my MB vehicles than Auto Zone "on-sale" parts. And most of all - I'd rather do business with a reputable shop / organization and honest reputable people rather than pretenders who in the "fine print" are Gouging" their clients with a 4% Penalty the shop benefits from. Sure you got a shiny epoxy floor which looks professional, but it's obvious they you run their business with questionable business practices. An auto shop requires a mutually trusting relationship between the business and consumer. To me, this shop doesn't come close to meeting the minimum bar. Summary: RATES are fairly close to the Mercedes dealer pricing ... and not that great, yelp reviews/online reviews which may or may not be legitimate... A 4% penalty, utilizing a credit card (because they want cash... Don't we all?)... And parts, which may not always be genuine Mercedes parts. No service network to help you out if you're on an extended trip. I found the ABQ Mercedes dealer willing to be competitive with their pricing, offering additional discounts if you ask... And was referred by ABQ MB to their " service specials" online, which further reduce oil change and repair costs. I'm not necessarily saying you should do business with the ABQ Mercedes dealer, but what I am saying is there are lotta reasons "not to" do business with the shop.

I finally found a place where the service is truly impeccable! I highly recommend this shop. They…read moreare very thorough and provide detailed inspection reports with pictures, which I found incredibly helpful. The staff is exceptionally friendly, shop is VERY clean! Their pricing is reasonable and worth every penny. They managed to correct the mess caused by a previous shop (see my earlier reviews), and I couldn't be more impressed. This is now the ONLY place I will trust to have a Mercedes mechanic work on my vehicle. Thank you for the honest work done!

Hey everyone my engine light came on, I called many places, and if you need an honest, truthful,…read moremechanic, Ricardo, the engine guru, (should be a teacher person ) is the best I have come across so far. I strongly suggest you give him a try. He fixed what a previous place bumbled, smh. And explained it to me. I'm an single woman, age, ( state of mind --- ) and they're a lot of single ladies out there that may worry about being taken advantage of money wise. This will not happen at Rick's Automotive Quality and price EXCEPTIONAL! Very nice people. Thank y'all for getting me on the road again. Tytyty

Everyone here has been so helpful and makes me feel like I've got a friend to trust to take care of…read moremy car. Ricardo usually will explain all the work they did and doesn't make me spend more than I need to. Not to mention their super sweet pups that are always ready to greet me when I come into the shop. If you need to find a mechanic shop that is reasonable and super friendly I recommend the folks here.

We had the front brakes replaced and oil changed. Pat was great and the cost very reasonable. He…read moredid a 3 point check on the engine and suggestions for possible future repairs. Got car back same day. Recommended by friends.

Pat is the only guy I'd let work on any of my cars. Dependable and honest.read more

This shop is great! They have been doing all my family's vehicle maintenance and repair for many…read moreyears! I love working with Kellby!

I took my vehicle into One Stop with a suspected exhaust system issue. The technician took the time…read moreto ride in the vehicle with me to understand the issue and how it was affecting the car. After inspecting the car, they confirmed the exhaust issue and referred me to an exhaust specialist. They said that the specialist would be able to better attend to the issue and do the job for less $. One Stop didn't even charge me for the diagnosis. I dont write reviews often, but this business impressed me with their work ethic and honesty. Will bring my business back.

DONT BRING YOUR CAR HERE! They had my car for months after I said hey think it's the push button…read more...they replaced everything but the push button untill months later did they replace the push button... then left electrical devices hanging out !!! And they never called I had to call them to get an update where they just put me on hold until I hung up multiple times .....terrible service

This was the worst experience I have ever had with an auto shop. My car was in the shop over 9…read moreweeks, they butchered the wiring harness looking for shorts which was only coil #2. Then the hood close sensor was damaged and they performed the worst fix with a jumper wire I have ever seen. I build classic cars and engines as a hobby and I have never seen the incompetence I witnessed with this place. I am absolutely shocked and mortified by the workmanship. The owner never returned my call either. They lied about the status of the car throughout the process. They said they were working on it, only to discover it was sitting outside. When I picked it up, it was absolutely filthy, covered in dirt, greasy paw prints everywhere, no mat used in the inside. Stay away from this place!

The WORST auto mechanic shop. The Owner Anthony, is the most unreliable and untrustworthy person…read morethat doesn't take accountability for his screw ups. I took my vehicle in he rushed his mechanics to get it in and out, and ended up not putting my tire on right. It fell off the whole rim while I was driving on the road. He said it wasn't his fault and he couldn't fix it. DON'T take your vehicle here, HORRIBLE.

Took my Lincoln in for a simple fix, it cost me $2500. Anthony the owner did not align the timing…read moreand tensioners correctly. Therefore, my engine light came on which pertained to the job that he did. He wanted me to pay him another $2500 to fix it. He also left my windows down therefore my vehicle was very, very windy and he left oil handprints on my vehicle. He is rude and unprofessional. Reporting to Better Business Bureau. Would not recommend him at all for nothing.

An honest mechanic. They still exist and they are at JJ's. Took my car back to my dealer (Quality)…read morefor a flat. They said due to location of leak in the center of the tread I needed a whole new tire, mounting and balance. Was going to be over $200. According to JJ's dealer has limited options and would rather sell than repair a tire. JJ's repaired it and told me to bring car back after I get tire on so they can take a look and make sure everything looks good. Great place. I'm not going anywhere else for maintenance. Honest, fair and reliable.

Called to ask about getting front brakes done and was quoted $1500. Its a scam and they want you to…read moreleave it for days. Thats why lots of cars in their lot.

I do most my own work. After replacing fuel injection components on my Touareg TDI Diesel I needed…read moreto do a ECU adaption that my scanner doesn't support. Foreign Aide has ODIS which is the VW factory scan tool and they were able to do the adaption I needed at a reasonable price. Having this tool is a big deal. I could never afford it, The tool is expensive, and the yearly software licensing is thousand of $. Most shops do not have it. Foreign Aid is now my goto place for service procedure I can't do myself!!

UPDATE: Within 24 hours, Foreign Aide contacted me and apologized for this experience. They…read moregraciously offered to make good on the oil change at no charge. I'm so glad they called because I was 5 minutes from going to Jiffy Lube. Anyway they took my car in immediately and fixed everything that I'd asked for yesterday at no charge. They reaffirmed my belief and experience that this is a most outstanding business. Not only will I continue doing business with them but I will definitely recommend them to every VW owner I know! Today I mourn the death of a very old and trusted friend. I've been going to Foreign Aide for years to have my VW maintenanced. I made an appointment again this year. The appointment for normal maintenance (and maybe other repairs that might be needed). I asked specifically several times to be sure that all fluids were addressed. "Yes", they said. Well, I got home and reviewed my bill and the accompanying 12 page print out showing a lot of check marks and numerous photos of my car. You'd think it was being entered for a beauty pageant. No maintenance was done... No oil was changed, nothing ... just a fancy booklet showing the computer print out and a lot of pictures of my car. I am truly sad to see that my dear friend is now defunct but I'll certainly be looking for a decent mechanic who is willing to do the work needed to keep my car on the road.