Scheduling an appointment is absolutely impossible. The people who work the phones want to review…read morepersonal medical information with you and contradict what you were told by the doctor and what you know yourself to be true. They are rude and condescending which is especially worse because you are dealing with a possibly serious medical concern.

My MD instructed me to have lumbar spine imaging done by Hackensack Radiology because I had a prior…read morestudy done by them in 2023 and it was on the portal. He requested the radiologist compare the studies and I reiterated that request TWICE; once when making the appointment; and again when I checked in, I had the second study done on 7/22./25. The report when posted said "no comparison study available." SO, I called on 7/25. Today is 7/28, I am seeing my MD tomorrow...and there is NO REVISED STUDY on my portal. This is totally unacceptabLe and I will be posting this review on all available public sites.

If I could give this place 0 stars, I would. Went in for a diagnostic mammogram and ultrasound. The…read moreultrasound tech did not know how to properly use the machine, spent a whole hour on one breast and was reprimanded the whole time for not labeling the findings and their locations accurately, as well as for holding the machine upside down! They also put my wrong age and wrong family history in the reports! My doctor informed them I could not do the mammogram on that day due to my breast having severe pains. They insisted on doing it anyway, slammed the machine down on my breast until I nearly fainted from the pain and said they could not proceed. When I received a copy of the results, they put the wrong results on the CD. I traveled an hour back to get another CD and asked if they could open the files in front of me so I could make sure the right ones were there. "We don't have any computers that can open the files on the CD, ma'am." I said, "In this giant imaging center, you don't have one system that can look at what is on the CD you are burning?" "No, ma'am." Was told the visit would be $420 upon going in. Turned out to be over a thousand dollars and was billed for the ultrasound 3 separate times. I am told to go back and repeat the whole process because I need to re-do the mammogram they themselves tried to force after my doctor told them I could not withstand it due to severe pain. Do not go to this location--I now have to pay to repeat all of these tests and can't even use these results, if they are even on the second CD, which they probably aren't.

Nice and friendly staff. Just had an MRI done on my left foot this morning. Patti assisted me in…read morethe registration process, she was friendly and cordial. I got called in pretty quickly by the MRI Technician Manny, he was courteous, patient and amiable, he made sure I was comfortable for the procedure. The staff here is what makes this place so great!

Last week my mother's oncologist recommended Englewood Health for an infection she had, as their…read morecomputer system is linked to Englewood Hospital, as they use MyChart. I took her last Tuesday for a procedure, she followed up on Friday, and then again this morning. We are VERY happy with the care she has received. Her infection is clearing up, and she has received great follow up care. All of the information is also update to her MyChart account so her primary physicians can follow up on the procedure she had. I highly recommend this urgent care location if you are in the need.

Best hospital I was ever in the staff was just unbelievable. The care I was given was out of this…read moreworld. Doctors nurses everybody thank you so much.

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

Came here to give a shout-out to Nikki the technician, she is the best! Who knew having a…read moremammogram could actually be kinda fun?! She is a gem, and made the experience so easy, and she is hilarious. It is much appreciated when having to deal with something as bizarre as a mammogram!! The front desk staff were also great. I was there Tuesday 2-19-25.

Came here to get an ultrasound and MRI for a minor check-up. The system at this place is super…read moreclean and designed to combat Covid. --Pre screening done online. --Before walk-in there is a texting process. --Masks are a must. --Not much of a wait, so you can sit freely alone in the waiting area. The staff were super friendly and efficient. I was welcomed and guided throughout the process. What I liked the best was when they notified me with my results. Super quick, not even 24hours later. I logged into my secure account and it was very EASY to read and understand. My... Pro... LIFE TIP to you: If you do NOT get paperwork, CD, or flash drive (results in your hands) of the work you get done then it NEVER happened. It does not matter if it's a doctor you have been going to all your life, or friend/family you trust... NO PAPERWORK = NO GOOD!

This place is the absolute BEST!! The Doctor who administered a contrast MRI was sooooo careful to…read moreexplain precisely what he was doing, and how he was going to eliminate risks of complications. Top-notch professionals!! Furthermore, on my way to the appointment, there was a massive accident on the highway that rendered me 40 minutes late to my appointment. The staff, recognizing that these events are out of our control, did everything they could to move things around so that I could still make it in to receive the MRI. I cannot praise this facility enough!

Not the fanciest place but the front desk people are always pleasant amidst the constant flow of…read moremiserable patients. The technicians are always clear in their instructions and make an unpleasant experience bearable.

I was at Bergen Imaging this past week for my annual mammogram and as usual, I can honestly say…read morethat I would never go anywhere else for it as I am treated royally, the staff is excellent and they are a group of sweethearts. If you need a mammogram this is the palce to go for it.

I cannot say enough great things about Bergen Imaging. I have been coming here for years. The…read moreentire team is professional, kind and thorough. Toni is very patient-focused, thorough, and caring. Simply put, Dr. Petti is an outstanding physician with the best eye!

If it's your first time, don't worry as you are in good hands here. Lenox Hill is a well oiled…read moreoperation. Make an appointment!! A lot of the procedures performed here require prep work, particular wardrobe decisions etc. They will send you all of this information- and more-- if you make an appointment beforehand. Once you know your appointment is set, arrive 15-20 minutes earlier. You walk in and sign your name on the list. Have a seat and they will call you. Have your ID, referral form from your ordering doctor, insurance card(s) and copay ready. They generally will see you before or at your appointed time. The staff is kind and polite. Since it is a smaller location, it can feel a bit crowded with a small number of people present. They do a great job of being efficient and having you on your way. Bathroom is well maintained.

First I'd like to start by saying as soon as I entered the location the staff in the front was…read morephenomenal. Very welcoming and attentive. Maria, the Mammo tech was AMAZING! I was scared in the beginning because it was my first mammogram. She made the experience so incredibly smooth. She took her time, explained the procedure and above all handled me with such care and gentleness. THANK YOU for the professionalism and providing me with excellent patient care. My words will never be enough to express the gratitude I feel for you. YOU are such an asset to LHR. Rose, the US tech was also professional. Guided me through the process, was very friendly and also provided excellent patient care. Thank you to the team, you all rock. -Mari G

This is my go to imaging center. I have been to going to this location for many years. I have…read morealways found the exam rooms and the bathrooms clean. The staff is professional and respectful. I saw someone's comment about the condition of one bathroom. Unfortunately some people are just rude and gross. There are a few different bathrooms, so you alert the staff and use a different bathroom. If the staff doesn't address the problem then that's a problem or if all the bathroom are in a bad state. I have always found the staff is professional and respectful. You get your test results pretty quickly. They don't keep you waiting for appointments. They do remind you a bunch of times to schedule your appointment which is both annoying and helpful but some people do need those reminders. I have to admit that I hate needing to go to an imaging center for every xray or scan because my doctor used to do a number of diagnostic in his office as part of my yearly physical so one appointment and your done. Unfortunately my insurance company will only cover the cost of certain tests if they are done at an imaging center which is damn annoying. Insurance companies really piss me off but that isn't the imaging center's fault. In fact I was able to schedule my annual mamo with one of the scans I needed in back to back appointments. You also always are told your out of pocket costs before your visit so there are no billing surprises which I appreciate.

Went to NJ imaging for a mammogram and ultrasound. I paid nearly $600 out of pocket with 1 day…read morenotice as they did not share the cost before the 24 hour confirmation before the appointment. That was fine. I was luckily able to cover it. A few weeks later I received an additional bill for about $25 so I reached out for an explanation and itemized bill. They confirmed they would send one over and I let them know I'd wait on that and discuss with my insurance to see why I'm receiving an extra charge. I am still waiting on this itemized bill now almost 4 months later. I finally gave up and gave them a call to request that itemized bill again and hopefully just close the loop and pay if needed. They let me know on the phone that it had already been sent to collections. When I asked for a supervisor the supervisor let me know that they had overcharged me and were actually going to call the bill back from collections and process a refund for me. This was yesterday. Today I get a call that the collections recall was denied and that I did have to pay more money and that it was on me to pay the collections. This whole run around has been an absolute nightmare with them. The billing department is awful. All of this could've been avoided if they had sent me an itemized bill or simply explained WHY there was an additional charge. What a joke. I will not be returning and I will be letting everyone I know to go anywhere else.