Terrible experience. Do not recommend.I dropped off my disabled husband's laptop on a Wednesday…read moreSept 2 afternoon at 1pm. I did expect some update the next day, but that did not happen, so Friday afternoon with still no update, my husband called them about 3pm. The employee put him on hold for 2-3 min or so, gets back on the phone and said, "Oh, I found it," as if it had been lost in their incredibly cluttered, messy store. (don't believe me? I can upload a pic...was like a Hoader's haven) He then told us they were closed Sunday, and Mon too for Labor Day, and he would get back to us on Tuesday. When they finally called Tuesday afternoon, they told us the laptop couldn't be fixed. When I went to pick it up, they tried to charge me a $90 diagnostic fee. They never mentioned a fee when I dropped it off, and I didn't expect one as in the recent past I'd used a reputable repair place for my own laptop, (3 letter place in Amityville)--they never charged me a diagnostic fee) but my husband read great reviews for "Shore Thing" which is why I went there instead (Mistake!) When I entered, likely distracted by the messy clutter which I never before saw in a professional store, I had Not noticed the price list sign on he left side wall, stating diagnostics were $60. Upon seeing it, (in fact the employee pointed it out to me!) I half in jest said "So, does the owner have something against Pastors...they get charged 50% more?" The polite enough employee texted the owner (I assume "Rich") and said that the owner agreed to the actual $60 price. I paid, and the employee returned the lapttop to me dis-assembled, the back off, mother board internal parts all exposed and the 2 hard drives and screws all taped to the removed back cover! To add insult to injury, they knew my husband is a disabled, retired Pastor who was devastated about losing his life's work on that laptop, and when I politely told the worker on my way out that I was not happy & not at all satisfied with their service (or lack thereof!) & the $60 fee , and that I didn't expect to get my husband's laptop returned to me totally disassembled , he gave me a cruel parting shot and said "Well then, why don't you go home and listen to your husband's sermons?) -- fully knowing the sermons were locked up on the broken computer/hardrive. Nice, huh? Shoddy business practices, hidden price markups, and completely disgraceful customer service. Avoid this place as you would the plague. I CAN add photos...and WILL if Rich disputes this post, or accuses my rather detailed review here as being "fake", or says "he doesn't have us on record -- as I see he had done with several other negative reviews as his way I suppose, of negating them! Oh, also prior to going, the Function keys worked, (F2, F9, F10) etc as I did run the dianostics and knew the hard drive could not be found, which is why I took it there, and now upon returning home, the Function keys no longer work now either
