After many years of being with this company as a customer, we have ended our relationship on a sour…read morenote. We had DirectTv service in New Mexico and it worked fine out there. We moved to Texas two years ago and ever since it has been a fight for decent service. The few programs we do watch are many times pixalated or the timing is off and they look like Chinese dubbing. We had techs out multiple times, only to be told they don't know how to fix the problem. We now have cable and went to cancel DirectTv, they informed us that we would be charged $80 for an early out ( 4months). So much for loyalty. No more.

The slowest customer service of any company I have ever dealt with. If you plan on getting a…read moreproblem resolve be prepared to be on the phone for over an hour. Ridiculous for a company this large to not hire enough people to service their customers.

10 people waiting, 1 employee working. THIS PLACE SUCKSSSSSSS and so does their cable and internet…read moreservice! Go satellite!

Worst ever!!!! Buffering, can not connect, this box can not play at this time, just a few of the…read moreerrors I see on a daily basic. Technician came out 3 times to fix but all I heard is how the last one didn't know what he was doing. If you want bad service, the worst ever viewing experience, than this is the provider to go with. Pulling out this crap and going with a real provider. Don't, don't, don't, even think about using them, you will regret it.

The absolute worst internet service and Sparklight certainly doesn't mind charging you! …read more.. freezing , tiling , having to unplug... wait... plug in again and hope service resumes... and all during the Olympics! Shocker ! If Sparklight deducted the amount of time per month that our internet was experiencing " issues" ... our monthly bill would be significantly less...some months probably "0" ! ... good luck with that!!!

We are in the processing of switching to a different local cable company. A company that, for no…read moremore money, will provide us with more channels plus streaming of Netflix. Sparklight removed SEVEN channels from our menu last week. Do you think they're going to lower our bill, tho? Ha!! Cause of the removal of the CW station, I am no longer able to watch 2 of my favorite programs. I can probably watch both programs thru Amazon Prime Video, but I would have to pay $2.99 plus tax an episode for each episode of both programs. Plus I'd be using up a lot of data. This is ridiculous! We already pay Sparklight an outrageous monthly fee. On top of that, the OWN station, which I frequently watch, has been off the air since yesterday. This is typical of Sparklight. Almost every week, one (or more) channels go off the air for anywhere from hours to days. These are channels that we are paying to watch. Can't wait to switch!

Can I leave negative stars?…read more Beware of DISH. DISH removed 2 local channels December 2, 2020 without my consent. (Not the first time they've done this and becoming a bad habit) DISH is in breach of my contract. DISH has CHOSEN to put their customers in the middle of negotiations. Open your pocket book, DISH and pay them what they want. Your cost of doing business is not my responsibility. AND I'm not paying for it! Customer rates remain the same. I do not recommend DISH. They are Deceitful.

When I moved from NM, I had Dish come out to get the TV boxes from my home. They handed me mailing…read moreboxes and said I needed to mail these back to Dish. Well, I am not a spring chicken anymore and it was very hard for me to do that. I had to get a neighbor to do it. The worst part of the whole thing was that they were so very rude while telling me that they could not help me. I assure you that I was not the reason they were so rude.

Today (9/18/2023) I was directed to Home Entertainment and Security for a background check…read moreappointment that I scheduled last week to be a parent volunteer at Hobbs Schools. The parking is minimal out front or there is some side street spots. Inside is a small, no nonsense lobby. I showed up 15 minutes late. One person was still being tended to. It didn't seem like they skipped me to be honest so I didn't fret. Two others were already waiting inside. When I reached the counter, a lone employee - the only one I saw that morning at around 10:30 - told me nicely to sit and wait. All good with me. I can get lots of work done at my fingertips. Lol. When I was finally told to go to the back for my fingerprinting (30 minutes later), I was simultaneously asked where my cell phone was as they do not allow photos, etc. back there. I noticed they play the Eagle 100.5 FM radio station. The deejays really irk me and I can't stand their morning show, but the employee and I both sang a Stone Temple Pilots song in unison. That dang Scott Wieland. I know way too much information now about the guy who fingerprinted me, but he was friendly and did not get awkward about anything during my appointment. He did get noticeably annoyed when another "parent volunteer" for the schools asked more follow-up questions after being told to please have a seat and wait. I don't blame him. The FBI's fingerprint scanner absolutely SUCKS! I know I beat my fingers and hands to hell but I had to rescan at least three times and some of the printing the guy just bypassed. I thought this was 2023 and a first world country for crying out loud. Overall this was way better than going to Central Office at Hobbs Schools because they look nearly half an hour with me last year. This place - aside from the wait behind two other people - took care if me in 10 minutes. Not a bad gig when the schools district paid nearly $60 for my background check! (Imagine the screaming face emoji here.)

From the owner: Home Entertainment and Security is an authorized DISH Satellite television Retailer specializing in…read moreSatellite television and Internet service. Home Entertainment and Security is your local choice for DISH service. We have served New Mexico and Texas for over 15 years and are dedicated to serving the local community. DISH is the best choice for value, technology and customer service with the lowest prices nationwide. Call or stop by your local experts today and experience DISH.

Electrician was not able to fix furnace. I paid $85 for his diagnostic. He was suppose to text me…read morea receipt for the $85 and he never did. Never again.

They did great the first time. 2nd time they advised me to mount 2 tv's it would be only $200. They…read moreonly mounted one due to tv not working, and still charged me for both. Pretty much stole from me. Then wires were not long enough and they provided them to me. They were not sincere with their apology, nor did they offer to correct the charges. Or come back to assist. Also they charged over the $200.