If I could pick negative stars, I absolutely would!!!
I scheduled a fill with Wilson for Thursday, November 19. Upon arrival, I was advised I needed a full set (liquid gel on top of my natural nails) to which I agreed even though I'd now be paying $55. I pointed out some concerns that he assured me was not an issue. The next day I called him because my right thumb nail had separated so there was space between my nail and their product. I stopped there on my way back home (I don't live in Prescott) so he could fix it which he did by filing down my nail then adding glue. That fixed it, just not how I had hoped, and it was only temporary. Now fast forward 4 days. I call Tuesday to advise them that all my nails, with the exception of 2, have separated. The manager (did not catch her name) agreed to see me today, November 25, at 6pm to address my concerns. Remember, I don't live in Prescott but I came up a day early to be seen so this could be resolved. When I got there, I was directed to chair #3. I showed the lady the separation in my nails so she told me she'd fix them by adding glue and that it was happening because I was picking them apart. I told her I don't think after giving you guys $70 total ($55 nails, $5 foil on 2 nails and $10 tip) gluing my nails is an appropriate way to correct this?! She got up, helped out 3 customers who were done (even though there was other staff who could have taken care of them) just to come back to me to show me a paper that shows they reserve the right to refuse service. She told me my nails are separating because I'm picking at them, that I came in to get one fixed and now I want more even saying after this I'll be back for more. So you're telling me I paid this money to you so I could peel them off?? I've gotten my nails done this way for over 4 years and it's never happened before. She then chose to involve a customer asking her how long she'd been doing her nails with no problem. Pretty unprofessional to involve a customer if you ask me. I was then told that getting your nails done in Prescott is not the same as in Phoenix?! Ummm how is that?! I even said my lady uses the same gel product so how is that possible. She kept pointing to her refuse service notice that she has not that far from my face while I was mocked by her as well as Wilson saying I paid $60 dollars and want this done but glueing isn't good enough plus much more...I could not believe this was happening there especially after the good reviews I read!!! I signed up on Yelp just to do this review because the truth of people gets exposed when you least expect it. This is why customers are loyal to those that take care of them. I was not given the services I paid for even after 3 attempts nor was I offered any form of compensation, I was pretty much told to leave. I filed a dispute with my bank in effort to get my money back that way I can go to where I know I will be more than satisfied. I WILL NEVER RETURN AND I WILL NEVER RECOMMEND TD NAILS!! read more