After a horrible experience at the Kenner Veterans Blvd. location, this place was a breath of fresh…read moreair. Chavely greeted me as soon as I walked in the door, and within ten minutes I had a new iPhone and accessories (along with two promotions that I didn't know about it). The manager was great too, offering information on AT&T fiber for the house (which I didn't get, but was offered). Overall, I highly recommend this location and Chavely. Very knowledgeable and friendly!

Came to this location looking for an upgrade.. the guys first words were "if you are looking for an…read moreiPhone 16 I don't have any" then I ask about a txt I got on my phone where it indicated a special promotion, he raised his voice and got real nasty explaining the promotion.. it took everything out of me to not Match his level of nasty attitude and I walked out.. I will not give my business to this kind of employees.

Literally switched to Verizon because of how bad their customer service was. Just awful.read more

The thing we wanted was to convert a prepaid phone number to a postpaid. We had gone to the AT&T on…read moreClearview and were told they couldn't do it. Called customer support and was told the only way to convert to postpaid was in store. So this time we called ahead to the Veterans store. They said it's possible. When we first got here, the place was very busy and we had to wait a while. That's not too big of a problem. They were nice about walk ins. When our turn came, we explained our situation and at first the person said they couldn't do it or didn't know how. At that point we literally were tempted to leave our carrier AT&T for good cuz of the discrepancy between what we were told in store versus customer support. But someone went back and asked and Ms. Carla Stamps came out and said she could help us. All of the issues were handled by her with no problem. She was generous and helpful and we are very thankful for the help. Someone should give her a raise because AT&T almost lost a customer if not for Carla.

I'm pretty sure we can all agree that no one really enjoys going to any AT&T stores, but Keron,…read moreHenry, and Shalom make my visits much much more bearable than all my other experiences combined. I've been twice recently, and Keron assisted me both times. Shalom has helped him when we had an issue once, and Henry was working both times. All three are very pleasant! I've seen them with customers I probably couldn't even deal with, and they do a fine job! I noticed this location had zero Yelp reviews, and I had to give these 3 employees a shoutout because I've been very impressed! Thanks for making me not completely hate visiting AT&T.

Absolutely terrible customer service. The staff was dismissive, unhelpful, and seemed completely…read moreuninterested in resolving my issue.

AVOID THIS LOCATION!! I would give this location 0 stars if I could. DON'T VISIT THIS LOCATION! The…read moreone on Veterans is way better. I went in for a simple trade-in and left with the phone I didn't want and an extra phone line that I was told "wouldn't cost me anything because it was a promotion." It was late by the time I left and it took me a few days to realize - I hate this phone. I don't need an extra phone line and I pay extra per month to upgrade whenever I want. The manager Justin told me I could only return after 14 days and it had been 16 days so there was "nothing he could do." He gave me the 1-800 number so I sat in the parking lot and called. They said "the return policy is up to the discretion of the manager. We'll give him a call to see if he can extend it to 30 days." They called the store manager, Justin, and he refused. When they came back to the line, they apologized profusely. The corporate AT&T couldn't believe they have someone like Justin running this location. It's literally 2 days past their 14-day mark and they didn't even sell me the phone I wanted! Now looking at other reviews, I should've NEVER come to this location. Save yourself from rude employees and an even worse manager who clearly needs some training in customer service!

This is for the In-Store experts that have an office here:…read more My suggestion is to not do business with them. Myrtle came to my house on 8/17. She failed to port over one of my phone lines correctly. She typed in one of the numbers wrong. On top of that, she typed in my email incorrectly so that I never received a contact and she's not capable of fixing that. So I cancelled the phone line on 8/22 and again 8/30. Apparently I had to cancel both the correct and incorrect phone lines. I texted Myrtle all day Monday and in Tuesday I got a response that she didn't work weekends, On Tuesday 8/23 I went to another store and they explained to me that the "in-home experts" were at this store but they go home 4:30ish, On Thursday 8/25 I came here & spoke to Landon, Myrtle's boss. He wouldn't take my phone either. Myrtle did contact me and we made arrangements (all of this is by text) to pick up my phone today 8/30 in the morning. Well this morning it became this afternoon. I told her I had to take my dog to the veterinarian this afternoon and work and I wouldn't be home until 8 pm. She informed me that per Landon she couldn't do it until this afternoon (she called it evening but since she said she gets off at 5:00 I believe she meant afternoon). Tomorrow is the last day I can return the phone to AT&T to get credit and I feel as if they are attempting to scam me and force me to keep the phone. Myrtle e

After a brief moment (literally a week) with T-Mobile we switched back to ATT. I wasn't looking…read moreforward to standing at a kiosk in the mall for a long time (I know the process takes quite a while) but it made sense since it was across from the T-mobile kiosk (return phones) and across from Apple (buy phones). Luckily we were helped by Tony who was friendly, smart and got us through the process as quickly and painlessly as possible. This guy is the real deal.

Signing up for DSL with AT&T was an absolute disaster. To make a long story short, I was told I…read morewould receive my service one day. It didn't happen. I called and was told I would receive my service on one of two days. It didn't happen. I called and asked what was going on. Their system was down, not a good sign for an ISP. I called again. No one could tell me why I hadn't received service or when I would receive service. After spending over 2 hours on hold with AT&T that week. I canceled my order. Then I came crawling back. They were the cheapest service by far, and I decided to just wait it out with a new Zen attitude. Of course their system couldn't handle me canceling and reordering, so that took some more time with their call centers. I had to order a different service because the service they originally sold me wasn't available where I live, an impressive lack of competence for a multi-billion dollar company. The service I ultimately bought is slower and costs more, but it still was the best deal. Once I got that order in, everything went fine. I guess the moral of this story is that you get what you pay for.

This is one of the larger, more staffed and knowledgable stores in the area…read more Staff is always friendly and very helpful. This location has A LOT of phones, tablets and accessories to choose from as well. I always go to this location. ASK FOR JEFF!

This location is not functioning properly, they will let you wait for 20 minutes until you tell EM…read morethe reason and they said can't do it ,ATNT at its finest! Don't go here

Thanks At&t for being with patience toward experienced embezzlement in Autodraft Payment,…read morebelieving twice, since late on the payment unknowing, till notice after payment went though then later heard unpaid on the 4th! I didn't believe, Home Depot Winning Sales Merchandises $5, were Scammed from third parties charging full prices near and above $100! After payment on 5th, I tried reconnecting Internet and couldn't, however Rep. Lena tried, and transferred me to Advanced Technician Page, and now I'm connected within sufficient time and location Cellular location after Internet is connected. Their patience was appreciative, without giving up to fix the problem. Thanks again for creating AT&t secure for my life being to worthwhile. Do have the Month May Real Gifted. Claudine M.

I really had a great experience at this center! Soon as I walked in the door the guy saying hi and…read moretalking to me asking about my day and other stuff and just having a good conversation. He helped me right on the spot with my phone. He couldn't fix it so he gave me a replacement right on the spot without any fuss. Just so pleasant and friendly. Great customer service. The Hours are: Mon-Sat 9am - 8pm,Sun 12am - 6pm Note: They also have some cheap phone cases and ear pieces in there too.

Daniel was awesome! He fixed my issue and he was super kind. Incredible customer service!read more

Brought my ipad in to get the screen fixed about 3 months ago, it took a week no big deal because I…read moredidn't need it until i went back to school. Screen looked brand new, I was satisfied with the price as well. However be aware they don't have warranty for any physical damage (not sure what the point of even offering it is), screen was back to cracked after only 3 months of use. If I would've known that I would've just let Apple do the repair, so I suggest sometimes paying double the price is better if the repair will last you longer! Associates were very friendly though, and I did have a positive experience a couple months back when my iPhone charger broke off in the slot, they were able to remove it for me! I think this place is good depending on what the issue is.

I love cricket but sometimes they have to train a lil bit more of their workers and maybe add…read moreanother person.. waited for almost 1:30 hrs just to add a line to my account because the store was full and only one staff member

I ordered a phone from them online. It was supposed to be a 2 day delivery. They immediately took…read morethe money out of my account, almost $300.00. 24 hours later I receive a email saying the shipping was delayed. That was the only email I received. Today 4 days later, I called customer service. The first person I talked to said something about it was UPS's fault. She then transferred me to a different department. After waiting over 15 minutes, she came back and said I should leave my number. At little bit later I get a call from the warranty department. I told her what was going on. She tells me my order was canceled. She claims that my address didn't match my debit card address. I told her that it was impossible. I have lived in the same house my whole life. I inherited when my parents died. She then says I need to call my bank. I told her no, I don't. They know where I live. She told me I would get my refund from 7 to 10 days later. I asked her if she could just run my order again. She said no, I have to wait for the refund. I called them back and talked to a manager. He said the same thing about the address. He said if I wrote I live on such and such drive, that for my address I put Dr. Then in ship to part wrote Drive that was the problem. I said that is impossible, I used auto fill. He also said that there was nothing he could do about it. That I would get the refund in 7 to 10 days. When I placed the online order it took them less than a minute to charge my card. I know this for a fact because, my bank sends me a text after any purchase. They never apologized and then he had the nerve to say when I get my refund to call Cricket so I can place a new order. I asked him if he was insane and that I would never use them again.