Went to get prepaid internet service. My rep Malak was very helpful, pleasant and knowledgeable.read more

Rude staff. Not helpful. Very condescending The manager…read morewas no help. The associate need to learn customer service

I cannot believe that I was here for almost an hour. Remy was friendly, very helpful and knowledge…read moreas he tried to solve my issue with my watch and answered all my questions as I tried to decide what my next phone should be.

I would like to leave a review for the Verizon employee Vaughn that guided me through receiving my…read morenew phone yesterday. He was extremely helpful and personable. He stayed with me through the whole process of getting my phone transferred to a new plan while also transferring my old phone information to my new phone, which was a very long process! I'm grateful for his help and great customer service.

Verizon sold me internet (which is the worse service I've ever had) by door to door salesman…read more because im 55 years old he said the 55$ price would be 35$/month and because I'm on disability it would be free for first 6 months then 35$. I sent them my debit card that my monthly SSDI money is deposited on and I sent them the paperwork with my name and all info from social security office and they will not stop charging me 55$/months I can't get anyone to change it or refund. they are scamers and false advertisers. I'd love to file a class action lawsuit against them. last year my wife paid for the newest 2024 iPad Pro and they sent her a 2023 older model and will not refund or take a return or just switch out for the one she paid for. all illegal and nothing can be done without taking them to court which is not worth it for these two things alone. if Verizon has ripped anyone else off and would like to file lawsuit, it's only worth it to file a class action which takes a minimum of 6 cases or maybe it's 10. its not many people but it the only way to suit for millions of dollars. My name is Scott Coates. FB messenger is best way to contact. I'm the Scott with construction hard hat with 5 other workers all of us standing on scooters in china town SF ,CA.

We drove all the way out to this location just to have terrible service. We were told to dial a…read morenumber to solve our issue "they don't do it in store." Dialed the number and it was disconnected. Zero stars.

My review- change anything?…read more NEMO was a phone magic -worker!!! TRUE CUSTOMER CARE- TRUE PROFESSIONAL SERVICE!!! Every single time I come here I feel I am a respected and valued customer and they doctor my phone with the best treatment and care and also are very personable and I feel their care. They fix it in excellent timing considering each service and their prices are Completely reasonable and unbeatable. I am a loyal customer to iSupply and with good reason! Look no further. This is the place to get your phone taken care of with the best hands!!

They were so kind and helped with removing a piece of my charger that got stuck in the charging…read moreport! Nemo really came through!

After a horrible experience at the Kenner Veterans Blvd. location, this place was a breath of fresh…read moreair. Chavely greeted me as soon as I walked in the door, and within ten minutes I had a new iPhone and accessories (along with two promotions that I didn't know about it). The manager was great too, offering information on AT&T fiber for the house (which I didn't get, but was offered). Overall, I highly recommend this location and Chavely. Very knowledgeable and friendly!

Came to this location looking for an upgrade.. the guys first words were "if you are looking for an…read moreiPhone 16 I don't have any" then I ask about a txt I got on my phone where it indicated a special promotion, he raised his voice and got real nasty explaining the promotion.. it took everything out of me to not Match his level of nasty attitude and I walked out.. I will not give my business to this kind of employees.

WARNING: DO NOT TRUST AT&T PROMOTIONS -- THEY GOT OUR BUSINESS AND THEN REFUSED TO FIX THEIR OWN…read moreMISTAKES If you are considering switching your business to AT&T because of one of their "amazing" promotions, THINK TWICE. Our company moved SIX lines from Verizon to AT&T because AT&T offered us an extremely attractive deal: lower monthly bills and new iPhone 17 Pro Max phones. We trusted them. We switched all six lines. That was a mistake. One of the six phones AT&T provided was an iPhone 17 Pro instead of the iPhone 17 Pro Max that was ordered and promised. We immediately contacted the AT&T manager handling our business account. AT&T agreed to correct THEIR mistake and send the proper iPhone 17 Pro Max. Then AT&T screwed up AGAIN. AT&T SHIPPED THE REPLACEMENT PHONE TO THE WRONG ADDRESS. The replacement iPhone 17 Pro Max was NEVER delivered to us. Because AT&T sent it to the wrong address, the package was automatically returned to AT&T'S OWN WAREHOUSE. We never received it. We never lost it. We never had possession of it. AT&T GOT THE PHONE BACK. And FOUR MONTHS LATER, AT&T still refuses to resolve the problem. Their excuse now? "The 30-day period has passed." Are you kidding me? WHO CAUSED THE 30 DAYS TO PASS? AT&T did. AT&T provided the wrong model. AT&T shipped the replacement to the wrong address. AT&T received the undelivered replacement back at its warehouse. AT&T then failed for MONTHS to properly resolve the situation. And now AT&T is trying to use its own 30-day policy as an excuse to avoid fixing a problem entirely created by AT&T. Their "solution" is insulting: return the phone we have and spend approximately $1,500 to buy another Pro Max. So apparently AT&T makes the mistakes, AT&T wastes four months, AT&T gets the replacement device back -- and the CUSTOMER is expected to pay $1,500 to solve AT&T's problem. Absolutely disgraceful customer service. This is exactly why customers need to be extremely careful with AT&T promotions. The promises sound fantastic when they are trying to convince you to leave another carrier. But what are those promises worth when AT&T refuses to honor them after you have already transferred your lines? We transferred SIX BUSINESS LINES from Verizon based on what AT&T promised us. They got our business. They got our six lines. And when something went wrong because of THEIR OWN ERRORS, we got four months of excuses, wasted time, and "there is nothing we can do." There IS something AT&T can do: TAKE RESPONSIBILITY AND HONOR THE AGREEMENT. We are not asking for a free upgrade. We are not asking for something we never ordered. We are asking AT&T to provide the iPhone 17 Pro Max that was part of the original agreement and that AT&T already attempted to send before shipping it to the wrong address. This should have been an incredibly simple problem to fix. Instead, AT&T turned its own shipping mistake into a four-month nightmare and is now attempting to make the customer financially responsible for it. DO NOT blindly trust AT&T sales promises or promotions. Get EVERYTHING in writing. Save every email. Save every tracking number. Screenshot every offer. Document every conversation. Because based on our experience, once AT&T gets your business, those wonderful promises made during the sales process may suddenly become much harder to honor. AT&T made the mistake. AT&T got the replacement phone back. AT&T failed to resolve it for four months. And AT&T now expects the customer to pay approximately $1,500. Completely unacceptable. If this is how AT&T treats a business customer who transferred SIX lines to them, potential customers deserve to know about it.

Literally switched to Verizon because of how bad their customer service was. Just awful.read more

These guys. Perfect gentlemen. I walked into the gas station with my cracked screen and raggedy…read morephone case to ask, pitifully, "Can you help me?" They did: immediately and cheaply. Fifteen minutes later, not only did I have a fixed phone and a new case but also a delicious fried oyster poboy from the station's deli. Shout out to Pedro, who very kindly assisted me in the selection of a new case with patience and a smile. What a sweet guy.

Incredibly fast service at a fair price! My phone got wet, because I'm an idiot, then got locked…read morein a reboot cycle doom loop. He fixed my phone while I had breakfast next door. Absolutely life and sanity savior!

After a brief moment (literally a week) with T-Mobile we switched back to ATT. I wasn't looking…read moreforward to standing at a kiosk in the mall for a long time (I know the process takes quite a while) but it made sense since it was across from the T-mobile kiosk (return phones) and across from Apple (buy phones). Luckily we were helped by Tony who was friendly, smart and got us through the process as quickly and painlessly as possible. This guy is the real deal.

Signing up for DSL with AT&T was an absolute disaster. To make a long story short, I was told I…read morewould receive my service one day. It didn't happen. I called and was told I would receive my service on one of two days. It didn't happen. I called and asked what was going on. Their system was down, not a good sign for an ISP. I called again. No one could tell me why I hadn't received service or when I would receive service. After spending over 2 hours on hold with AT&T that week. I canceled my order. Then I came crawling back. They were the cheapest service by far, and I decided to just wait it out with a new Zen attitude. Of course their system couldn't handle me canceling and reordering, so that took some more time with their call centers. I had to order a different service because the service they originally sold me wasn't available where I live, an impressive lack of competence for a multi-billion dollar company. The service I ultimately bought is slower and costs more, but it still was the best deal. Once I got that order in, everything went fine. I guess the moral of this story is that you get what you pay for.