I cannot believe that I was here for almost an hour. Remy was friendly, very helpful and knowledge…read moreas he tried to solve my issue with my watch and answered all my questions as I tried to decide what my next phone should be.

I would like to leave a review for the Verizon employee Vaughn that guided me through receiving my…read morenew phone yesterday. He was extremely helpful and personable. He stayed with me through the whole process of getting my phone transferred to a new plan while also transferring my old phone information to my new phone, which was a very long process! I'm grateful for his help and great customer service.

Literally switched to Verizon because of how bad their customer service was. Just awful.read more

The thing we wanted was to convert a prepaid phone number to a postpaid. We had gone to the AT&T on…read moreClearview and were told they couldn't do it. Called customer support and was told the only way to convert to postpaid was in store. So this time we called ahead to the Veterans store. They said it's possible. When we first got here, the place was very busy and we had to wait a while. That's not too big of a problem. They were nice about walk ins. When our turn came, we explained our situation and at first the person said they couldn't do it or didn't know how. At that point we literally were tempted to leave our carrier AT&T for good cuz of the discrepancy between what we were told in store versus customer support. But someone went back and asked and Ms. Carla Stamps came out and said she could help us. All of the issues were handled by her with no problem. She was generous and helpful and we are very thankful for the help. Someone should give her a raise because AT&T almost lost a customer if not for Carla.

After a brief moment (literally a week) with T-Mobile we switched back to ATT. I wasn't looking…read moreforward to standing at a kiosk in the mall for a long time (I know the process takes quite a while) but it made sense since it was across from the T-mobile kiosk (return phones) and across from Apple (buy phones). Luckily we were helped by Tony who was friendly, smart and got us through the process as quickly and painlessly as possible. This guy is the real deal.

Signing up for DSL with AT&T was an absolute disaster. To make a long story short, I was told I…read morewould receive my service one day. It didn't happen. I called and was told I would receive my service on one of two days. It didn't happen. I called and asked what was going on. Their system was down, not a good sign for an ISP. I called again. No one could tell me why I hadn't received service or when I would receive service. After spending over 2 hours on hold with AT&T that week. I canceled my order. Then I came crawling back. They were the cheapest service by far, and I decided to just wait it out with a new Zen attitude. Of course their system couldn't handle me canceling and reordering, so that took some more time with their call centers. I had to order a different service because the service they originally sold me wasn't available where I live, an impressive lack of competence for a multi-billion dollar company. The service I ultimately bought is slower and costs more, but it still was the best deal. Once I got that order in, everything went fine. I guess the moral of this story is that you get what you pay for.

The store was clean and modern, the staff was friendly, and the iPhone cracked screen repair was…read moredone the same day. BUT....there was a critical problem with the process. They failed to tell me that they were replacing the screen with an aftermarket, non-Apple screen. They didn't explain that there was an option, any difference between the 2 products, what an official screen would cost - nothing. I got home and immediately noticed the colors looked off and did the research to understand what they had sold me. When I called they essentially said they "figured I'd want the cheaper option." It's clearly an inferior screen with noticeably worse lighting, everything is super bright and cool. To make matters worse, I then learned the Apple Store offers the screen replacement with an official screen for the same price they charged me for the 3rd party screen. I guess shame on me for not doing the research in advance, but maybe don't assume everyone knows what the hell an aftermarket screen is. Their response was essentially "sorry", and their corporate support was a notch above useless. Buyer beware.

Daniel was awesome! He fixed my issue and he was super kind. Incredible customer service!read more

Long wait times after scheduled appointment during weekday hours. Dismissive sales reps since I…read morewasn't an actual sale. Once I saw someone I was told the iPhone 16 battery I came in to replace wasn't even in stock so it was a waste of my time and resources. I love Apple and will continue buying their products, but not in a way that adds commission of this staff at this location.

I can see why this place has such low ratings. Probably the worst Apple Store I've been to. Waiting…read more45 minutes for my appointment. Don't recommend, slow service.

THEY DON'T GET ZERO STARS. I bought a wireless phone charger from them on Thursday. On Friday…read moremorning (less than 24 hours later) I went to their store on Veteran Blvd. in the 4800 black. I told them that I tried for 5 hours to get it to work. The charger NEVER worked. They REFUSED to take it back, refund my money, or replace it with another charger. These people are crooks and I told them so. I will bad-mouth them forever. They are CROOKS.

Look, smile, or greet me like you are willing to help me. Please don't look at me as though I am…read morebothering you or disturbing your day. You ask how I can help you, as if you needed help getting through your day better. When you were unable to assist with my request, I felt you wished I had never walked in. It's probably best to have one friendly worker than five I-could n't-care-less workers. Please close this place down and restart. Hit the reset button!

I went in to upgrade my iPhone 14 Pro Max to the 16 Pro Max. Adam assisted me with the process. He…read morewas extremely helpful and patient when I needed help with my iCloud account. Due to my lack of access to my account, the process took two days. Adam was just as helpful on the second day not only to me but all customers who had arrived while I was being served. Adam went over every single question I had and informed me that my plan was inadequate for my needs; so we upgraded the whole plan also. I have one small gripe with the process. I asked for a 16 Pro max and I received a 16 Pro. Now I'm adjusting to the smaller form factor. I'm not surely sure how that was miscommunicated, yet I'm overall elated with the new phone with Apple intelligence and the new plan. I hope Adam advances in his role due to his ability to communicate effectively with others and keep his composure with trying guests.

Austin is an excellent customer service representative. He was informative, kind, and extremely…read moreknowledgeable. I was nervous about working with T-Mobile but the service that Austin provided left me feeling confident and excited about our plan with T-Mobile. Will absolutely be coming back again!

AVOID THIS LOCATION!! I would give this location 0 stars if I could. DON'T VISIT THIS LOCATION! The…read moreone on Veterans is way better. I went in for a simple trade-in and left with the phone I didn't want and an extra phone line that I was told "wouldn't cost me anything because it was a promotion." It was late by the time I left and it took me a few days to realize - I hate this phone. I don't need an extra phone line and I pay extra per month to upgrade whenever I want. The manager Justin told me I could only return after 14 days and it had been 16 days so there was "nothing he could do." He gave me the 1-800 number so I sat in the parking lot and called. They said "the return policy is up to the discretion of the manager. We'll give him a call to see if he can extend it to 30 days." They called the store manager, Justin, and he refused. When they came back to the line, they apologized profusely. The corporate AT&T couldn't believe they have someone like Justin running this location. It's literally 2 days past their 14-day mark and they didn't even sell me the phone I wanted! Now looking at other reviews, I should've NEVER come to this location. Save yourself from rude employees and an even worse manager who clearly needs some training in customer service!

This is for the In-Store experts that have an office here:…read more My suggestion is to not do business with them. Myrtle came to my house on 8/17. She failed to port over one of my phone lines correctly. She typed in one of the numbers wrong. On top of that, she typed in my email incorrectly so that I never received a contact and she's not capable of fixing that. So I cancelled the phone line on 8/22 and again 8/30. Apparently I had to cancel both the correct and incorrect phone lines. I texted Myrtle all day Monday and in Tuesday I got a response that she didn't work weekends, On Tuesday 8/23 I went to another store and they explained to me that the "in-home experts" were at this store but they go home 4:30ish, On Thursday 8/25 I came here & spoke to Landon, Myrtle's boss. He wouldn't take my phone either. Myrtle did contact me and we made arrangements (all of this is by text) to pick up my phone today 8/30 in the morning. Well this morning it became this afternoon. I told her I had to take my dog to the veterinarian this afternoon and work and I wouldn't be home until 8 pm. She informed me that per Landon she couldn't do it until this afternoon (she called it evening but since she said she gets off at 5:00 I believe she meant afternoon). Tomorrow is the last day I can return the phone to AT&T to get credit and I feel as if they are attempting to scam me and force me to keep the phone. Myrtle e