My review- change anything?…read more NEMO was a phone magic -worker!!! TRUE CUSTOMER CARE- TRUE PROFESSIONAL SERVICE!!! Every single time I come here I feel I am a respected and valued customer and they doctor my phone with the best treatment and care and also are very personable and I feel their care. They fix it in excellent timing considering each service and their prices are Completely reasonable and unbeatable. I am a loyal customer to iSupply and with good reason! Look no further. This is the place to get your phone taken care of with the best hands!!

They were so kind and helped with removing a piece of my charger that got stuck in the charging…read moreport! Nemo really came through!

I cannot believe that I was here for almost an hour. Remy was friendly, very helpful and knowledge…read moreas he tried to solve my issue with my watch and answered all my questions as I tried to decide what my next phone should be.

I would like to leave a review for the Verizon employee Vaughn that guided me through receiving my…read morenew phone yesterday. He was extremely helpful and personable. He stayed with me through the whole process of getting my phone transferred to a new plan while also transferring my old phone information to my new phone, which was a very long process! I'm grateful for his help and great customer service.

WARNING: DO NOT TRUST AT&T PROMOTIONS -- THEY GOT OUR BUSINESS AND THEN REFUSED TO FIX THEIR OWN…read moreMISTAKES If you are considering switching your business to AT&T because of one of their "amazing" promotions, THINK TWICE. Our company moved SIX lines from Verizon to AT&T because AT&T offered us an extremely attractive deal: lower monthly bills and new iPhone 17 Pro Max phones. We trusted them. We switched all six lines. That was a mistake. One of the six phones AT&T provided was an iPhone 17 Pro instead of the iPhone 17 Pro Max that was ordered and promised. We immediately contacted the AT&T manager handling our business account. AT&T agreed to correct THEIR mistake and send the proper iPhone 17 Pro Max. Then AT&T screwed up AGAIN. AT&T SHIPPED THE REPLACEMENT PHONE TO THE WRONG ADDRESS. The replacement iPhone 17 Pro Max was NEVER delivered to us. Because AT&T sent it to the wrong address, the package was automatically returned to AT&T'S OWN WAREHOUSE. We never received it. We never lost it. We never had possession of it. AT&T GOT THE PHONE BACK. And FOUR MONTHS LATER, AT&T still refuses to resolve the problem. Their excuse now? "The 30-day period has passed." Are you kidding me? WHO CAUSED THE 30 DAYS TO PASS? AT&T did. AT&T provided the wrong model. AT&T shipped the replacement to the wrong address. AT&T received the undelivered replacement back at its warehouse. AT&T then failed for MONTHS to properly resolve the situation. And now AT&T is trying to use its own 30-day policy as an excuse to avoid fixing a problem entirely created by AT&T. Their "solution" is insulting: return the phone we have and spend approximately $1,500 to buy another Pro Max. So apparently AT&T makes the mistakes, AT&T wastes four months, AT&T gets the replacement device back -- and the CUSTOMER is expected to pay $1,500 to solve AT&T's problem. Absolutely disgraceful customer service. This is exactly why customers need to be extremely careful with AT&T promotions. The promises sound fantastic when they are trying to convince you to leave another carrier. But what are those promises worth when AT&T refuses to honor them after you have already transferred your lines? We transferred SIX BUSINESS LINES from Verizon based on what AT&T promised us. They got our business. They got our six lines. And when something went wrong because of THEIR OWN ERRORS, we got four months of excuses, wasted time, and "there is nothing we can do." There IS something AT&T can do: TAKE RESPONSIBILITY AND HONOR THE AGREEMENT. We are not asking for a free upgrade. We are not asking for something we never ordered. We are asking AT&T to provide the iPhone 17 Pro Max that was part of the original agreement and that AT&T already attempted to send before shipping it to the wrong address. This should have been an incredibly simple problem to fix. Instead, AT&T turned its own shipping mistake into a four-month nightmare and is now attempting to make the customer financially responsible for it. DO NOT blindly trust AT&T sales promises or promotions. Get EVERYTHING in writing. Save every email. Save every tracking number. Screenshot every offer. Document every conversation. Because based on our experience, once AT&T gets your business, those wonderful promises made during the sales process may suddenly become much harder to honor. AT&T made the mistake. AT&T got the replacement phone back. AT&T failed to resolve it for four months. And AT&T now expects the customer to pay approximately $1,500. Completely unacceptable. If this is how AT&T treats a business customer who transferred SIX lines to them, potential customers deserve to know about it.

Literally switched to Verizon because of how bad their customer service was. Just awful.read more

After a brief moment (literally a week) with T-Mobile we switched back to ATT. I wasn't looking…read moreforward to standing at a kiosk in the mall for a long time (I know the process takes quite a while) but it made sense since it was across from the T-mobile kiosk (return phones) and across from Apple (buy phones). Luckily we were helped by Tony who was friendly, smart and got us through the process as quickly and painlessly as possible. This guy is the real deal.

Signing up for DSL with AT&T was an absolute disaster. To make a long story short, I was told I…read morewould receive my service one day. It didn't happen. I called and was told I would receive my service on one of two days. It didn't happen. I called and asked what was going on. Their system was down, not a good sign for an ISP. I called again. No one could tell me why I hadn't received service or when I would receive service. After spending over 2 hours on hold with AT&T that week. I canceled my order. Then I came crawling back. They were the cheapest service by far, and I decided to just wait it out with a new Zen attitude. Of course their system couldn't handle me canceling and reordering, so that took some more time with their call centers. I had to order a different service because the service they originally sold me wasn't available where I live, an impressive lack of competence for a multi-billion dollar company. The service I ultimately bought is slower and costs more, but it still was the best deal. Once I got that order in, everything went fine. I guess the moral of this story is that you get what you pay for.

My wife dropped her phone over the weekend and cracked the screen so I looked around on Yelp and…read morefound this place. The owner was very helpful responding to my questions on Yelp. The tech working today, Ethan, did a great job repairing the phone. He gave my wife excellent customer service and had her phone fixed in a timely fashion. I will definitely return here for any future cellphone repair needs!

This is a scam place. Don't get the insurance. Will not accept a simple screen repair under…read moreinsurance and out of pocket is $300, triple the normal price. Originally got my screen replaced and it broke not even a week after, then I went back for the replacement and they claimed I entered the Serial code wrong even though I filled out the insurance form with the employee. He said it looked good.

Alexis and Queen were both incredibly knowledgeable, friendly, and went above and beyond to help me…read morewith my device; truly a five-star experience.

Long wait times after scheduled appointment during weekday hours. Dismissive sales reps since I…read morewasn't an actual sale. Once I saw someone I was told the iPhone 16 battery I came in to replace wasn't even in stock so it was a waste of my time and resources. I love Apple and will continue buying their products, but not in a way that adds commission of this staff at this location.

THEY DON'T GET ZERO STARS. I bought a wireless phone charger from them on Thursday. On Friday…read moremorning (less than 24 hours later) I went to their store on Veteran Blvd. in the 4800 black. I told them that I tried for 5 hours to get it to work. The charger NEVER worked. They REFUSED to take it back, refund my money, or replace it with another charger. These people are crooks and I told them so. I will bad-mouth them forever. They are CROOKS.

Look, smile, or greet me like you are willing to help me. Please don't look at me as though I am…read morebothering you or disturbing your day. You ask how I can help you, as if you needed help getting through your day better. When you were unable to assist with my request, I felt you wished I had never walked in. It's probably best to have one friendly worker than five I-could n't-care-less workers. Please close this place down and restart. Hit the reset button!

Austin is an excellent customer service representative. He was informative, kind, and extremely…read moreknowledgeable. I was nervous about working with T-Mobile but the service that Austin provided left me feeling confident and excited about our plan with T-Mobile. Will absolutely be coming back again!

I went in to upgrade my iPhone 14 Pro Max to the 16 Pro Max. Adam assisted me with the process. He…read morewas extremely helpful and patient when I needed help with my iCloud account. Due to my lack of access to my account, the process took two days. Adam was just as helpful on the second day not only to me but all customers who had arrived while I was being served. Adam went over every single question I had and informed me that my plan was inadequate for my needs; so we upgraded the whole plan also. I have one small gripe with the process. I asked for a 16 Pro max and I received a 16 Pro. Now I'm adjusting to the smaller form factor. I'm not surely sure how that was miscommunicated, yet I'm overall elated with the new phone with Apple intelligence and the new plan. I hope Adam advances in his role due to his ability to communicate effectively with others and keep his composure with trying guests.

AVOID THIS LOCATION!! I would give this location 0 stars if I could. DON'T VISIT THIS LOCATION! The…read moreone on Veterans is way better. I went in for a simple trade-in and left with the phone I didn't want and an extra phone line that I was told "wouldn't cost me anything because it was a promotion." It was late by the time I left and it took me a few days to realize - I hate this phone. I don't need an extra phone line and I pay extra per month to upgrade whenever I want. The manager Justin told me I could only return after 14 days and it had been 16 days so there was "nothing he could do." He gave me the 1-800 number so I sat in the parking lot and called. They said "the return policy is up to the discretion of the manager. We'll give him a call to see if he can extend it to 30 days." They called the store manager, Justin, and he refused. When they came back to the line, they apologized profusely. The corporate AT&T couldn't believe they have someone like Justin running this location. It's literally 2 days past their 14-day mark and they didn't even sell me the phone I wanted! Now looking at other reviews, I should've NEVER come to this location. Save yourself from rude employees and an even worse manager who clearly needs some training in customer service!

This is for the In-Store experts that have an office here:…read more My suggestion is to not do business with them. Myrtle came to my house on 8/17. She failed to port over one of my phone lines correctly. She typed in one of the numbers wrong. On top of that, she typed in my email incorrectly so that I never received a contact and she's not capable of fixing that. So I cancelled the phone line on 8/22 and again 8/30. Apparently I had to cancel both the correct and incorrect phone lines. I texted Myrtle all day Monday and in Tuesday I got a response that she didn't work weekends, On Tuesday 8/23 I went to another store and they explained to me that the "in-home experts" were at this store but they go home 4:30ish, On Thursday 8/25 I came here & spoke to Landon, Myrtle's boss. He wouldn't take my phone either. Myrtle did contact me and we made arrangements (all of this is by text) to pick up my phone today 8/30 in the morning. Well this morning it became this afternoon. I told her I had to take my dog to the veterinarian this afternoon and work and I wouldn't be home until 8 pm. She informed me that per Landon she couldn't do it until this afternoon (she called it evening but since she said she gets off at 5:00 I believe she meant afternoon). Tomorrow is the last day I can return the phone to AT&T to get credit and I feel as if they are attempting to scam me and force me to keep the phone. Myrtle e

These guys. Perfect gentlemen. I walked into the gas station with my cracked screen and raggedy…read morephone case to ask, pitifully, "Can you help me?" They did: immediately and cheaply. Fifteen minutes later, not only did I have a fixed phone and a new case but also a delicious fried oyster poboy from the station's deli. Shout out to Pedro, who very kindly assisted me in the selection of a new case with patience and a smile. What a sweet guy.

Incredibly fast service at a fair price! My phone got wet, because I'm an idiot, then got locked…read morein a reboot cycle doom loop. He fixed my phone while I had breakfast next door. Absolutely life and sanity savior!