WARNING: DO NOT TRUST AT&T PROMOTIONS -- THEY GOT OUR BUSINESS AND THEN REFUSED TO FIX THEIR OWN…read moreMISTAKES If you are considering switching your business to AT&T because of one of their "amazing" promotions, THINK TWICE. Our company moved SIX lines from Verizon to AT&T because AT&T offered us an extremely attractive deal: lower monthly bills and new iPhone 17 Pro Max phones. We trusted them. We switched all six lines. That was a mistake. One of the six phones AT&T provided was an iPhone 17 Pro instead of the iPhone 17 Pro Max that was ordered and promised. We immediately contacted the AT&T manager handling our business account. AT&T agreed to correct THEIR mistake and send the proper iPhone 17 Pro Max. Then AT&T screwed up AGAIN. AT&T SHIPPED THE REPLACEMENT PHONE TO THE WRONG ADDRESS. The replacement iPhone 17 Pro Max was NEVER delivered to us. Because AT&T sent it to the wrong address, the package was automatically returned to AT&T'S OWN WAREHOUSE. We never received it. We never lost it. We never had possession of it. AT&T GOT THE PHONE BACK. And FOUR MONTHS LATER, AT&T still refuses to resolve the problem. Their excuse now? "The 30-day period has passed." Are you kidding me? WHO CAUSED THE 30 DAYS TO PASS? AT&T did. AT&T provided the wrong model. AT&T shipped the replacement to the wrong address. AT&T received the undelivered replacement back at its warehouse. AT&T then failed for MONTHS to properly resolve the situation. And now AT&T is trying to use its own 30-day policy as an excuse to avoid fixing a problem entirely created by AT&T. Their "solution" is insulting: return the phone we have and spend approximately $1,500 to buy another Pro Max. So apparently AT&T makes the mistakes, AT&T wastes four months, AT&T gets the replacement device back -- and the CUSTOMER is expected to pay $1,500 to solve AT&T's problem. Absolutely disgraceful customer service. This is exactly why customers need to be extremely careful with AT&T promotions. The promises sound fantastic when they are trying to convince you to leave another carrier. But what are those promises worth when AT&T refuses to honor them after you have already transferred your lines? We transferred SIX BUSINESS LINES from Verizon based on what AT&T promised us. They got our business. They got our six lines. And when something went wrong because of THEIR OWN ERRORS, we got four months of excuses, wasted time, and "there is nothing we can do." There IS something AT&T can do: TAKE RESPONSIBILITY AND HONOR THE AGREEMENT. We are not asking for a free upgrade. We are not asking for something we never ordered. We are asking AT&T to provide the iPhone 17 Pro Max that was part of the original agreement and that AT&T already attempted to send before shipping it to the wrong address. This should have been an incredibly simple problem to fix. Instead, AT&T turned its own shipping mistake into a four-month nightmare and is now attempting to make the customer financially responsible for it. DO NOT blindly trust AT&T sales promises or promotions. Get EVERYTHING in writing. Save every email. Save every tracking number. Screenshot every offer. Document every conversation. Because based on our experience, once AT&T gets your business, those wonderful promises made during the sales process may suddenly become much harder to honor. AT&T made the mistake. AT&T got the replacement phone back. AT&T failed to resolve it for four months. And AT&T now expects the customer to pay approximately $1,500. Completely unacceptable. If this is how AT&T treats a business customer who transferred SIX lines to them, potential customers deserve to know about it.

Literally switched to Verizon because of how bad their customer service was. Just awful.read more

Buyer beware if you upgrade your phone in this store, please implicitly ask if you will be signed…read moreup for an additional $10 a month next up promotion on the installment plan for the new device you are purchasing. I upgraded 4 devices and they signed all 4 up for the Next Up program (additional $10 per month per line) without asking me or informing me they were adding this to my monthly installment plan. Jada was our sales rep.

Do not go to this store !!! It is the most rudest impolite employees I have ever encountered…read more I was detained there for 2 hours Christmas Eve!! Received no phone activation & no apologies!!! The Manager JAIDAE & Katherine was not knowledgable. I needed a return label & Manager absolutely refused to help me!!! She screamed at me ... The music was blaring!! Could hardly hear employee.. WORSE STORE I HAVE EVER WITNESSED!!! SHUT DOWN MY ACCOUNT WITH ATT.

AVOID THIS LOCATION!! I would give this location 0 stars if I could. DON'T VISIT THIS LOCATION! The…read moreone on Veterans is way better. I went in for a simple trade-in and left with the phone I didn't want and an extra phone line that I was told "wouldn't cost me anything because it was a promotion." It was late by the time I left and it took me a few days to realize - I hate this phone. I don't need an extra phone line and I pay extra per month to upgrade whenever I want. The manager Justin told me I could only return after 14 days and it had been 16 days so there was "nothing he could do." He gave me the 1-800 number so I sat in the parking lot and called. They said "the return policy is up to the discretion of the manager. We'll give him a call to see if he can extend it to 30 days." They called the store manager, Justin, and he refused. When they came back to the line, they apologized profusely. The corporate AT&T couldn't believe they have someone like Justin running this location. It's literally 2 days past their 14-day mark and they didn't even sell me the phone I wanted! Now looking at other reviews, I should've NEVER come to this location. Save yourself from rude employees and an even worse manager who clearly needs some training in customer service!

This is for the In-Store experts that have an office here:…read more My suggestion is to not do business with them. Myrtle came to my house on 8/17. She failed to port over one of my phone lines correctly. She typed in one of the numbers wrong. On top of that, she typed in my email incorrectly so that I never received a contact and she's not capable of fixing that. So I cancelled the phone line on 8/22 and again 8/30. Apparently I had to cancel both the correct and incorrect phone lines. I texted Myrtle all day Monday and in Tuesday I got a response that she didn't work weekends, On Tuesday 8/23 I went to another store and they explained to me that the "in-home experts" were at this store but they go home 4:30ish, On Thursday 8/25 I came here & spoke to Landon, Myrtle's boss. He wouldn't take my phone either. Myrtle did contact me and we made arrangements (all of this is by text) to pick up my phone today 8/30 in the morning. Well this morning it became this afternoon. I told her I had to take my dog to the veterinarian this afternoon and work and I wouldn't be home until 8 pm. She informed me that per Landon she couldn't do it until this afternoon (she called it evening but since she said she gets off at 5:00 I believe she meant afternoon). Tomorrow is the last day I can return the phone to AT&T to get credit and I feel as if they are attempting to scam me and force me to keep the phone. Myrtle e

After a brief moment (literally a week) with T-Mobile we switched back to ATT. I wasn't looking…read moreforward to standing at a kiosk in the mall for a long time (I know the process takes quite a while) but it made sense since it was across from the T-mobile kiosk (return phones) and across from Apple (buy phones). Luckily we were helped by Tony who was friendly, smart and got us through the process as quickly and painlessly as possible. This guy is the real deal.

Signing up for DSL with AT&T was an absolute disaster. To make a long story short, I was told I…read morewould receive my service one day. It didn't happen. I called and was told I would receive my service on one of two days. It didn't happen. I called and asked what was going on. Their system was down, not a good sign for an ISP. I called again. No one could tell me why I hadn't received service or when I would receive service. After spending over 2 hours on hold with AT&T that week. I canceled my order. Then I came crawling back. They were the cheapest service by far, and I decided to just wait it out with a new Zen attitude. Of course their system couldn't handle me canceling and reordering, so that took some more time with their call centers. I had to order a different service because the service they originally sold me wasn't available where I live, an impressive lack of competence for a multi-billion dollar company. The service I ultimately bought is slower and costs more, but it still was the best deal. Once I got that order in, everything went fine. I guess the moral of this story is that you get what you pay for.

Went in to simply return equipment. Everyone was just standing around looking lost. I used the…read morekiosk to "schedule an appointment" even though it seemed like there were employees doing nothing. But whatever. Scheduled it and opted to receive text updates. Nothing for over an hour and then a text that my appointment had been cancelled. Avoid this location

This location is not functioning properly, they will let you wait for 20 minutes until you tell EM…read morethe reason and they said can't do it ,ATNT at its finest! Don't go here

I really had a great experience at this center! Soon as I walked in the door the guy saying hi and…read moretalking to me asking about my day and other stuff and just having a good conversation. He helped me right on the spot with my phone. He couldn't fix it so he gave me a replacement right on the spot without any fuss. Just so pleasant and friendly. Great customer service. The Hours are: Mon-Sat 9am - 8pm,Sun 12am - 6pm Note: They also have some cheap phone cases and ear pieces in there too.

Thanks At&t for being with patience toward experienced embezzlement in Autodraft Payment,…read morebelieving twice, since late on the payment unknowing, till notice after payment went though then later heard unpaid on the 4th! I didn't believe, Home Depot Winning Sales Merchandises $5, were Scammed from third parties charging full prices near and above $100! After payment on 5th, I tried reconnecting Internet and couldn't, however Rep. Lena tried, and transferred me to Advanced Technician Page, and now I'm connected within sufficient time and location Cellular location after Internet is connected. Their patience was appreciative, without giving up to fix the problem. Thanks again for creating AT&t secure for my life being to worthwhile. Do have the Month May Real Gifted. Claudine M.

My wife dropped her phone over the weekend and cracked the screen so I looked around on Yelp and…read morefound this place. The owner was very helpful responding to my questions on Yelp. The tech working today, Ethan, did a great job repairing the phone. He gave my wife excellent customer service and had her phone fixed in a timely fashion. I will definitely return here for any future cellphone repair needs!

This is a scam place. Don't get the insurance. Will not accept a simple screen repair under…read moreinsurance and out of pocket is $300, triple the normal price. Originally got my screen replaced and it broke not even a week after, then I went back for the replacement and they claimed I entered the Serial code wrong even though I filled out the insurance form with the employee. He said it looked good.

I love cricket but sometimes they have to train a lil bit more of their workers and maybe add…read moreanother person.. waited for almost 1:30 hrs just to add a line to my account because the store was full and only one staff member

I ordered a phone from them online. It was supposed to be a 2 day delivery. They immediately took…read morethe money out of my account, almost $300.00. 24 hours later I receive a email saying the shipping was delayed. That was the only email I received. Today 4 days later, I called customer service. The first person I talked to said something about it was UPS's fault. She then transferred me to a different department. After waiting over 15 minutes, she came back and said I should leave my number. At little bit later I get a call from the warranty department. I told her what was going on. She tells me my order was canceled. She claims that my address didn't match my debit card address. I told her that it was impossible. I have lived in the same house my whole life. I inherited when my parents died. She then says I need to call my bank. I told her no, I don't. They know where I live. She told me I would get my refund from 7 to 10 days later. I asked her if she could just run my order again. She said no, I have to wait for the refund. I called them back and talked to a manager. He said the same thing about the address. He said if I wrote I live on such and such drive, that for my address I put Dr. Then in ship to part wrote Drive that was the problem. I said that is impossible, I used auto fill. He also said that there was nothing he could do about it. That I would get the refund in 7 to 10 days. When I placed the online order it took them less than a minute to charge my card. I know this for a fact because, my bank sends me a text after any purchase. They never apologized and then he had the nerve to say when I get my refund to call Cricket so I can place a new order. I asked him if he was insane and that I would never use them again.

Man!! I really hate to be the first review. I went to…read moreupgrade at this location, and all I could hear about was how great my new bill was going to be because I had paid off my previous phone. Blindly believing this, I set up auto-pay on my bill and turned the other cheek. 5 months later I see I had been charged monthly for an Add-On; a $17 per month Verizon protection plan, which I didn't ask for nor did I sign up for, nor was it discussed by the gentleman who assisted me. I also didn't need it since I intended to opt with the phone manufacturer's protection plan anyway, as I had done for years. When I called Verizon 611 to ask when this enrollment took place, they explained that it took place the same day I upgraded. I'm going to raise this further with Verizon and if I find that this was an issue on Verizon's part, I will remove this review. However, all indications from Verizon seem to be that the individual who did the paperwork for my upgrade included this add-on without telling me.