They provided an honest assessment of the problem and recommended alternatives to research before…read moremoving forward.

Great Company! I really liked how they did a comprehensive overview of the house. I have little…read moreto no tolerance for water issues (water damage expense as well as mold issues). Based on my experience, any proactive issues you can take to avoid any water issues is money well spent. I love how they work with you to stay in your budget but help you to track issues you may see in the future. In our situation, we have a gutter issue that showed up when we had the recent monsoon rain. We're going to fix our gutters (clean them out) but will track a second issue (we also have an issue with the volume of our 2nd floor gutter pours onto our garage roof as the 2nd floor and the garage roof gutter handle the same volume of water which means that if we max out the 2nd floor gutter, the garage roof gutter will be overflowing). They also pointed out that they can fix issues with our porch setting (a common issue given that NC builder often throw all their trash under the porch then bury the trash when they finish their construction). There is an easy fix for that issue. Also, they can fix an issue with our cement driveway slab tilting though it is more expensive given the size of the slab. We'll address this later.

I can't say enough great things about Mason Robertson with Carolina Foundation Solutions. From the…read moremoment he arrived, he was professional, respectful, and thorough. I originally called because I noticed soft, spongy areas in my flooring, and I was afraid it might be a foundation issue. Mason took his time inspecting everything -- he looked at the flooring, went under my home (I have a crawlspace), and checked the situation carefully. What stood out the most was this: he was honest from the beginning. After checking everything, Mason told me clearly that he could not help me because my problem wasn't actually a foundation issue. He could have easily told me it was a foundation problem and charged me $10,000-$20,000 like I've been quoted before -- but he didn't. Instead, he told me the truth, explained what he believed the real issue was, pointed out a crack beneath one of the bedroom windows, and even told me who I should contact next. As a woman, I've learned the hard way that some people will take advantage and give outrageous estimates just because they think you won't know the difference. Mason did the complete opposite. He was honest, upfront, and trustworthy, and I appreciate that more than I can put into words. If you're looking for someone you can trust -- someone who will tell you the truth even if it means they don't get the job -- I highly recommend Mason Robertson and Carolina Foundation Solutions. Integrity like that is rare. Julie Heck

Technically there is no a better company to hire if you have foundation issues. Unfortunately after…read morethey install everything the customer service is very poor. Someone that never had a pump at the basement before and don't know how to work, customer service is not willing to explain more about the issue and how I could fix on my own, instead they sent a service that cost $200 for someone just press a bottom that I could do on my own. Very disappointed and I'm sure a next house foundation problem they will not be called to support.

I have used Willard's Waterproofing for several jobs. I truly believe that they are a great…read morecompany. At this point, they have done about 15 jobs for me in the past 4 years and I will continue to call them. They have worked on houses from $50,000 to $500,000 and I have come to expect the same no-frills, straight shooting, know-how. Given the number of jobs that they have done for me, I think I am a better judge than most.

Had a great guy come out and give us a quote for waterproofing basement. Very friendly and very…read moreknowledgeable. He said he woukd send the quote over the very next morning. It's been weeks and nothing. Tried contacting him directly and also the company. No response from neither. At least just communicate with me and tell me you're not interested in the job. What company just doesn't respond back? Basic business principles. Very dissapointed. Will take my money somewhere else and I suggest you not waste your time with these guys nc obviously they won't give you theirs. Hope this helps someone

I had some issues with my crawlspace as far as the floor sinking in some areas. The salesman Bobby…read morewas great. I needed a lot of work and while I was at it, decided to go ahead and do the encapsulation. The crew that came out to do the work was great as well. I was off on vacation that week and got to know them a little bit. One day even bought them lunch because they didn't like to leave the job site. Another crew came out and installed the dehumidifier, but for some reason, they neglected to close up the foundation vents as they were supposed to. Another guy had to come out on a day nobody was home to do that and that completed the job. Since nobody was home that day, I couldn't pay them the balance for the job. I assumed I would receive a statement in the mail or maybe by email. After a week or so, I had kind of forgotten about it as I went on with my life. Believe it not, this is where the trouble started. About two and a half months passed. I got a phone call at work one day. The man on the phone wanted me to clear up my balance. He made me feel like I had done something wrong, so we got off on the wrong foot right away. I explained that this is the first time that anybody has asked me for money and I have never received a statement. He offered to email me a statement and I told him I would take care of it. In the ten day period from when I first received the statement, to the time they received the payment, I received statements by email twice, by regular mail twice as well as numerous phone calls. This really blew my mind. I had already paid them well over $20,000 for the work they did and for nearly three months I didn't hear a thing. Now all of a sudden it's the biggest emergency ever. I really didn't appreciate it. If the accounting department was on top of things the way the rest of the company seems to be, this wouldn't have happened. It was completely their fault. I'm just hoping that things go well in the future when they have to come out to replace my filters and such.

2 1/2 stars. I…read morecontracted this company after receiving numerous quotes for exterior foundation work. They were not the highest or lowest, they offered what I felt was a solid solution to my concerns. I liked that their scope of work was to inject foam below my driveway and front steps and walk, and to route the downspouts to discharge away from the house foundation. I also liked that they had their warranty offering as part of the job price, and not a separate line item to be purchased. I was told that I would need to be present when they were working. Ok, fine! Initial work scheduled for 25 August. The initial team scheduled was the downspout discharge team. They could not complete their task as some of their work required the foam to be applied first. This meant that the 2 step process was now to be a 3 step process. The promised time for the foam application came and went. I called and was informed that they would need to reschedule for 2 weeks later. Foam was applied. Driveway was lifted, ok. Front steps and walk did have foam applied and I can only hope that the ground below them has been stabilized. They could not lift the stairs back into position, or at all. Anyway, we are now on to the third step, the drain across the driveway. I had three different dates promised to me where this would be accomplished, that did not materialize. Communications for an update had to be commenced by me. They were not very forthcoming with updates. I did get a call from a manager who gave me his word that a crew would be out to my location on a Saturday to commence work. This did not happen and there was no call following up. I did request a follow up call from the manager, who promised to call, but this never happened. I had to contact them again to reschedule. Please be advised that work completed 3 months after down payment and 2 months after first shovel hit my property. Please remember my note above about having to be present. This means I was taking time to accommodate the work for little reward. Now on to the warranty. It was stated to me that the work is guaranteed for 5 years. If the driveway or front walk/steps drop by 0.25", they will come out to repair. To be effective, there should be a baseline measurement to gauge this dimensional guarantee. To date, I am unaware if any baseline measurement has been taken. I am concerned about the effectiveness of this guarantee. Do I recommend? Should you use this company? Maybe. If you are considering them, and again I liked their end solution, I would definitely recommend getting some language for timing and communication in the contract. Also have a discussion about the warranty. I really think that they need some program manager types to help with these deficiencies. Good luck

Having our crawlspace encapsulated was one of the most seamless processes I've been through…read more Everyone was super professional and helpful throughout the entire process. Harlan Moore did a wonderful job explaining not only how the team would encapsulate our crawlspace, but how they would do it as well. He efficiently explained all the payment options and ensured we selected the one that best fit our needs. Corey Church and his team (Tyrese Ware, Devon Plater and Gavin Grigsby) were the best. They kept me updated on the process from start to finish and I was confident I was in good hands. They found our resident black snake in the crawlspace and Corey came to the door to ask what I wanted him to do with her - and wouldn't even show her to me until he was certain I was okay with putting eyes on her. The team had to leave early for a previous appointment the second day, but they stayed longer the third day and they were able to finish the job! These guys were very hard working, kept the noise to a minimum as they knew I work from home, and were very polite, efficient and cleaned up well after themselves! I could not have asked for a better crew to do this work - you'll be in great hands if you get even one of the guys on this team! Thank you Corey, Tyrese, Devon and Gavin!!!

I got a free inspection + quote from Tar Heel Basement Systems and they were super pushy and rude…read more Salesman would not take no for an answer, and they tried all kinds of slimy tactics to close the deal. "Sign today to get an additional x% discount" "My boss won't like this but...." "Oh oops I forgot to add this one $10,000 piece to your invoice, the price we've been discussing for 1/2 hour is now 50% higher" "Well I guess I could give you the friends and family discount..." etc etc Every time I said no to their "absolute lowest price they can do," they came back with another "lowest price" with some kind of discount or deal that they "shouldn't do, but can make an exception for..." I've read online that they do excellent work, but all they wanted to talk about was their competitors. If I had a nickel for every time I heard about "the other guys," I could possibly afford their newest "absolute best price we can do." Not a fan. Just tell me the price, tell me what you do, and cut the gimmicks.

Jacob started encapsulation of our Crawlspace and didn't complete the work. We have sent messages…read moreand they have been ignored.

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