WARNING!!!! ZERO STARS! Do not hire Higgins Renovations - Kernersville, NC. Unethical Business…read morePractices! A Rip-Off! Full of Excuses! Always asking for more money! His mismanagement of monies lead to Higgins buying tools, ladders, 2x4's to build scaffolding, products, using the items, returning the items for refunds/store credit to make new purchases for the project. He admitted he was so deep in debt, he did not know what else to get back on track. Lacks business & time management skills. Brags about his BNI referral (BNI is not affiliated with Higgins Renovations), Preys on your emotions! Higgins abandons projects to take on new clients! Do not trust this company/ this man!
Do not be fooled by Jose Higgins/Higgins Renovation. He is creative & talented, has photos of work performed, just enough to lure you into a contract. BEWARE!!!!!
Higgins started our project September 18, 2020. We maintained our agreed upon payment schedule & like any other project, we had add-ons, made changes, rework, etc. Each step of the way, Higgins gave a new estimate of completion date. Fair, right?! Here's the problem.
We interviewed 5 contractors & each tested our trim paint to make sure it was not oil-based paint (including Higgins). Jose looked at the original paint cans in the attic at the onset of the project & in the closets to confirm the trim was water-base paint during his interview.
The day the painting was to start, the painters did not show. We lost an entire week of work. Higgins was not responding to my calls & text messages. Within 2 minutes of me sending an email stating our contractual agreement which would allow me to terminate & begin legal action, Jose called & committed to be at out home by 1:30pm/arrived at 4:30pm. He explained he had been scrambling to find painters. The original painter (Jerry/BNI member) came back, apologized for the inconvenience; & they attempted to convince me the trim paint was oil-based. Jose insisted he needed $2,900 to prime & paint the trim. I refused, I called the builder & confirmed the trim was not oil-based, we tested the trim, it was not oil-based, gave both Jerry & Jose access to the paint cans which read "waterborne paint" on the label, they still attempt to gouge me. Jerry called Sherwin-William who confirmed water-based & not oil-based. I called Sherwin-Williams, spoke with same rep Jerry spoke with & confirmed the trim was not oil-based; he was willing to 3-way call & speak with both of us. Higgins then insisted he made a mistake on the estimate, "I forgot to include material cost for the painting, I only charged you for labor." I requested all receipts for purchases before payment was rendered. We made our payments on time, & I refused to give Higgins any more money before the end of the project. The project went south.
Higgins & (unlicensed) day workers would commit to work and not show up for days. I found workers in bathrooms for hours/smoking/not working. Always full of excuses. Workers weren't paid. "Higgins says you're not giving him anymore money until the project is finished, maybe you would pay me directly." I refused, worker entered my house without my knowledge. I had to get the police involved!
Our agreed upon contract ended October 29, 2020. November 13, 2020, floors needed additional sanding/staining, painting, replacement of toilet Higgins worker cracked, electrical switches (wrong covers/plates), wainscoting not finished (materials ordered had come in/Higgins had not come to pick up). I picked up materials bcuz Higgins was not responding to calls or text messages.
I received a call from an unlicensed worker advising he would be taking over my project & Higgins had made agreements that I would pay him the balance! I received a call from Higgins stating he had taken on 3 new projects & he was not coming back. He said he would send a licensed contractor, never did. I received a second call, different worker, stating Higgins said he could have the balance due if he finished the job. We had to clean up/removed his stuff. There is so much more to this catastrophe.
BEWARE - When Higgins reads this review, he will rebut with excuses, in the name of saving his reputation. I have no reason to fabricate, look at the pictures. We're not the first to share our negative experience with Higgins Renovations. Check Yelp & do your homework! Hire a reputable company, Higgins Renovation is not Reputable! There are others in the Winston-Salem, NC communities who have had similar horrific experiences. He is not to be trusted with your renovation projects.
Something positive ~ Thankfully, we were able to hire Moreno Hardwood Flooring, Thomasville, NC after Higgins abandoned the project. Moreno professionally sanded and completed our flooring project (1,822 sq ft) within 3 days! Thank you Moreno for coming to our rescue! We still have unfinished work which is scheduled to be completed by ethical/reputable companies.