As we were purchasing our dream home, we knew we needed to pay special attention to the crawlspace…read moredue to high levels of moisture, standing water, and the presence of mold. We knew the project was going to be challenging. However, we found a partner in Foundation Doctor, who was up for the challenge. We found them to be easy to work with as we were working out the bids/pricing, determining the differences between their proposal and the other 2 companies(nationally owned and WAY MORE costly). Michael was a PLEASURE to work with. Once onsite, Mason did an outstanding job coordinating the crew. His ability to keep everyone aligned and ensure smooth execution made a noticeable difference in the project's success. Mason demonstrated exceptional leadership throughout, communicating along the way regarding updates and issues found. Mason not only coordinated the crew with precision, ensuring tasks were completed efficiently and with a sense of urgency, but also guided the team through significant challenges posed by hard, rocky soil. Their proactive problem-solving and adaptability kept the project moving forward without delays. Mason's commitment to delivering top-quality work was evident in every detail, and their focus on excellence ensured our expectations were exceeded. Overall, Mason's efforts, along with "Q" showing up to give this project a shot of energy, had a direct impact on getting us across the finish line, maintaining high standards, and creating a positive experience for us, making them invaluable contributors to this project's success. I/we have no doubt we will recommend their services for anyone needing results bordering on "miracle" status. I'm sure we will sleep a little easier at night knowing our home is much safer thanks to Michael, Stephen, Jackie, Mason, Q, and the other superstars!

These guys have been great to work with. Adam my project manager has been great, he communicates…read morewell, and has work with me to help get my project completed the way I wanted. The guys doing the work have been great as well, Hitz & Michael have communicated with me, and have gone over and above. Very happy so far, and going to continue to work with these guys. I do recommend highly.

Having our crawlspace encapsulated was one of the most seamless processes I've been through…read more Everyone was super professional and helpful throughout the entire process. Harlan Moore did a wonderful job explaining not only how the team would encapsulate our crawlspace, but how they would do it as well. He efficiently explained all the payment options and ensured we selected the one that best fit our needs. Corey Church and his team (Tyrese Ware, Devon Plater and Gavin Grigsby) were the best. They kept me updated on the process from start to finish and I was confident I was in good hands. They found our resident black snake in the crawlspace and Corey came to the door to ask what I wanted him to do with her - and wouldn't even show her to me until he was certain I was okay with putting eyes on her. The team had to leave early for a previous appointment the second day, but they stayed longer the third day and they were able to finish the job! These guys were very hard working, kept the noise to a minimum as they knew I work from home, and were very polite, efficient and cleaned up well after themselves! I could not have asked for a better crew to do this work - you'll be in great hands if you get even one of the guys on this team! Thank you Corey, Tyrese, Devon and Gavin!!!

I got a free inspection + quote from Tar Heel Basement Systems and they were super pushy and rude…read more Salesman would not take no for an answer, and they tried all kinds of slimy tactics to close the deal. "Sign today to get an additional x% discount" "My boss won't like this but...." "Oh oops I forgot to add this one $10,000 piece to your invoice, the price we've been discussing for 1/2 hour is now 50% higher" "Well I guess I could give you the friends and family discount..." etc etc Every time I said no to their "absolute lowest price they can do," they came back with another "lowest price" with some kind of discount or deal that they "shouldn't do, but can make an exception for..." I've read online that they do excellent work, but all they wanted to talk about was their competitors. If I had a nickel for every time I heard about "the other guys," I could possibly afford their newest "absolute best price we can do." Not a fan. Just tell me the price, tell me what you do, and cut the gimmicks.

Gerber and Lochlan are a pleasure to work with. They did a wonderful job while being friendly and…read moreprofessional. I would happily hire them again.

The Groundworks inspector Matt H did a great job inspecting our crawl space for moisture and also…read morecleaning a few items. we were happy he gave us a 3 year maintance contract to keep things running correctly. Hope to see Matt again.

A Warning to All Homeowners - Unprofessional and Unpaid…read more I am writing this review with extreme disappointment and frustration, both as a warning to other homeowners and in the hope that this company will finally address this issue. We hired clear flow to complete a significant interior drainage system and waterproofing job in our basement. The project manager, was initially friendly and the quote was competitive. However We submitted our invoice promptly. Weeks went by with no payment. After multiple emails and phone calls with vague promises of "the check is in the mail" or "accounting is processing it," we have received nothing. This is not just a simple delay, it is a complete refusal to fulfill their financial obligation for services they authorized and that we successfully completed. Hope this finds whoever is looking for services from this company

William and his team did an amazing job. They have competed several jobs for me. A water line…read moreleaks, water heater, removed bad insulation and put new insulation in. He even came out on an emergency call in the middle of the night when a water pipe burst in the crawl space at one of my rentals. Communication, invoicing and work was completed professionally and in a timely manner.

This company sets the standard for professionalism…read more Their work is second-to-none, but I'm even more impressed with their business practices. The employees are friendly, knowledgeable, and hard working. They provide courtesy calls to inform you of their expected arrival or any anticipated delays. If you need crawlspace work, there isn't a better company. I'd trust Hydrohelp for every project!

Thanks to the HydroHelp911staff for their expertise. Our crawlspace is now encapsulated. Looks…read moregreat. Humidifier is working well. Thanks to Jake and Tavo for doing a great job on the installation. The whole team has been fruendly, helpful and have communicated regularly throughout the process. Most importantly, they sold me what I need and not other options that I don't need.

I had some issues with my crawlspace as far as the floor sinking in some areas. The salesman Bobby…read morewas great. I needed a lot of work and while I was at it, decided to go ahead and do the encapsulation. The crew that came out to do the work was great as well. I was off on vacation that week and got to know them a little bit. One day even bought them lunch because they didn't like to leave the job site. Another crew came out and installed the dehumidifier, but for some reason, they neglected to close up the foundation vents as they were supposed to. Another guy had to come out on a day nobody was home to do that and that completed the job. Since nobody was home that day, I couldn't pay them the balance for the job. I assumed I would receive a statement in the mail or maybe by email. After a week or so, I had kind of forgotten about it as I went on with my life. Believe it not, this is where the trouble started. About two and a half months passed. I got a phone call at work one day. The man on the phone wanted me to clear up my balance. He made me feel like I had done something wrong, so we got off on the wrong foot right away. I explained that this is the first time that anybody has asked me for money and I have never received a statement. He offered to email me a statement and I told him I would take care of it. In the ten day period from when I first received the statement, to the time they received the payment, I received statements by email twice, by regular mail twice as well as numerous phone calls. This really blew my mind. I had already paid them well over $20,000 for the work they did and for nearly three months I didn't hear a thing. Now all of a sudden it's the biggest emergency ever. I really didn't appreciate it. If the accounting department was on top of things the way the rest of the company seems to be, this wouldn't have happened. It was completely their fault. I'm just hoping that things go well in the future when they have to come out to replace my filters and such.

2 1/2 stars. I…read morecontracted this company after receiving numerous quotes for exterior foundation work. They were not the highest or lowest, they offered what I felt was a solid solution to my concerns. I liked that their scope of work was to inject foam below my driveway and front steps and walk, and to route the downspouts to discharge away from the house foundation. I also liked that they had their warranty offering as part of the job price, and not a separate line item to be purchased. I was told that I would need to be present when they were working. Ok, fine! Initial work scheduled for 25 August. The initial team scheduled was the downspout discharge team. They could not complete their task as some of their work required the foam to be applied first. This meant that the 2 step process was now to be a 3 step process. The promised time for the foam application came and went. I called and was informed that they would need to reschedule for 2 weeks later. Foam was applied. Driveway was lifted, ok. Front steps and walk did have foam applied and I can only hope that the ground below them has been stabilized. They could not lift the stairs back into position, or at all. Anyway, we are now on to the third step, the drain across the driveway. I had three different dates promised to me where this would be accomplished, that did not materialize. Communications for an update had to be commenced by me. They were not very forthcoming with updates. I did get a call from a manager who gave me his word that a crew would be out to my location on a Saturday to commence work. This did not happen and there was no call following up. I did request a follow up call from the manager, who promised to call, but this never happened. I had to contact them again to reschedule. Please be advised that work completed 3 months after down payment and 2 months after first shovel hit my property. Please remember my note above about having to be present. This means I was taking time to accommodate the work for little reward. Now on to the warranty. It was stated to me that the work is guaranteed for 5 years. If the driveway or front walk/steps drop by 0.25", they will come out to repair. To be effective, there should be a baseline measurement to gauge this dimensional guarantee. To date, I am unaware if any baseline measurement has been taken. I am concerned about the effectiveness of this guarantee. Do I recommend? Should you use this company? Maybe. If you are considering them, and again I liked their end solution, I would definitely recommend getting some language for timing and communication in the contract. Also have a discussion about the warranty. I really think that they need some program manager types to help with these deficiencies. Good luck

Moisture Loc completely conditioned and repaired my crawlspace by vapor wrapping it, adding a sump…read morepump, and dehumidifier. They came back later to waterproof the outside of my house at the bottom of a slope, where a rain chain did not quite do as good of a job of shoveling away the water compared to a gutter system with a downspout. Their workmanship and professionalism was excellent. But the best part is that they continue to take such good care of me now even over a year later. I had an issue where I thought the electrical outlets to the sump and dehumidifier were not working today - big thanks to Scott for texting me back on a weekend and especially to Brandon for coming out within 24 hours on a Saturday to help me problem solve the issue. He showed up and was kind and not at all impatient. I didn't realize those electrical outlets had their own dedicated switchbox outside the house! It was an easy fix. But as we were walking up to the house to problem solve it I had mentioned that I knew I was out of warranty by a few months. Brandon assured me that doesn't matter. They take care and ownership of their workmanship and would have repaired it for me regardless! And that's the extra that is above and beyond any other company.

Carlos Juez, a Certified Field Inspector with Moisture Loc came to my home to inspect for crawl…read morespace encapsulation. He was very thorough and spent much time in crawl space taking measurements and checking what will work best. When he was back at his truck, he put everything on paper with a drawing of the shape of house showing placement of dehumidifier. In a short time, he was able to give me a quote and said he would email me an official quote the next day. The quote was the best quote that I received from the three good local companies. I give Carlos Juez a 5 star plus because of his dedication to his customers and his willingness to crawl around in some dark, dirty and cramp crawlspaces.

We had been wanting to replace some outside faucets and install a laundry sink but had no idea of…read morehow complicated or costly the projects we had thought about would be. Stephen came out and discussed our options with us and gave us a reasonable estimate. Alto at this time we still haven't decided which way we want to go we feel that we understand the steps involved in each project. Stephen was not only knowledgeable but also friendly and courteous.

The absolute best! Best price, best service, best personality - everything! I highly recommend this…read morecompany for all your remodeling needs!