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    Eco Home Solutions

    5.0 (2 reviews)
    Open Open 24 hours

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    4 years ago

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    3 years ago

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    Option One Plumbing - Charlotte - Option One Plumbing can help with maintenance & emergency plumbing, from the simplest to the most difficult jobs. Give us a call!

    Option One Plumbing - Charlotte

    (54 reviews)

    Uptown

    I can't speak to anyone else's experience, as this review is all my personal experience and opinion…read moreonly, as I know not everyone will have the same experience and I also know there are some solid techs at this company (I have personally dealth with them), but unfortunately I had a nightmare experience with mutiple bad apples in my opinion, and it unfortunately resulted in the end of my storied relationship with a plumber that I thought would be the last one I would ever need, but as they say if something seems too good to be true it usually is... I thought I had found a plumber for life, but my personal experience with Option One ended up with me feeling as though they exhibited failed ownership in addressing an issue caused by errors from their techs, lack of accountability with regard to said issue and becoming confrontational and argumentative when the issue was brought to their attention. Long story short, I had a plumbing blockage that resulted in my front yard needing to be dug up and new pipes being installed in the yard. Upon completion of the job, I experienced flooding in my yard and requested Option One to come out and address the issue. They tried to claim it was an irrigation issue not their problem, but after getting another Option One tech and a plumber from another company to come out, it was confirmed (via photos) that the flooding was due to Option One failing to connect the piping correctly. Instead of taking ownership and accountability for the issue, I was met with defensiveness, along with the above stated lack of ownership and accountability. At one point in the process I even had to ask one of the techs to leave my property because he had such a dismissive unprofessional attitude. I could go on and on but I have already wasted so much time on dealing with this issue that it isn't worth any more of my time. At the end of the day, I found another company to correct the failed work done by Option One and this company apologized on behalf of Option One, as this company felt bad that I had to go through such an ordeal, given that the plumbing industry is already viewed in a negative light by many, right up there with mechanics, car salesmen and attorneys by some. You can read my past reviews to see how much I praised this company in the past, which is why I was so disappointed by what in my personal option was a complete lack of accountability and ownership by multiple individuals across the Option One company. After giving this company multiple five star reviews over the years, I cannot recommend them to anyone anymore as the trust they gained over the years was lost in an instant and based on my personal experience, I cannot in good conscience recommend them to anyone moving forward like I have done in the past.

    Daniel Jennings from Option One Plumbing came to my house and did a 100% awesome job checking every…read morepossible issue I could have had with my water pressure. He located the issue and recommended the repair. Thank You Daniel Jennings Barbara Serrano

    Pro Tec Plumbing And Drain - customer had a tenant move out during winter and caused exterior unit to freeze due to no gas or water. This is the pic of the replacement.

    Pro Tec Plumbing And Drain

    (1 review)

    Five stars for Bill and Chris from Pro-Tec Plumbing and Drain through American Home Shield…read more This was one of the smoothest home repair experiences I have had. The technicians arrived quickly, checked in with concierge at 10:29 a.m., diagnosed the issue immediately, replaced the garbage disposal, cleaned everything up, and were checked back out by 11:07 a.m. The entire visit took well under an hour from arrival to completion, which was incredibly impressive. What made this even better was that they came fully prepared. They already had a replacement garbage disposal with them, so there was no delay, no waiting for parts, and no need for a second appointment. They identified the issue right away -- the bottom of the disposal had developed a hole that was leaking water into my cabinet. What is amazing is that the disposal they replaced was the original unit installed when the building was built back in 2003. Honestly, getting over 20 years out of a garbage disposal is pretty incredible, so it definitely had a good run. Bill and Chris were friendly, professional, respectful, and efficient. They wore protective booties over their shoes, explained everything clearly, worked cleanly, and respected both my condo and the building. They just came in and got the job done without wasting my time. This experience also reminded me why I keep my American Home Shield warranty. My service fee was $125 plus tax, which came out to under $135 total. Considering a brand-new garbage disposal replacement with labor can easily cost anywhere from $300 to $700 depending on the model and installation, the warranty absolutely paid for itself here. No scrambling to find a plumber. No emergency repair pricing. No multiple appointments. No hassle. Just one professional visit and the problem was fixed. Huge thanks to Bill and Chris at Pro-Tec Plumbing and Drain and to American Home Shield for making the entire process easy and stress-free.

    From the owner: Have been in business since 2016 but have been doing plumbing for over 20 years, we provide…read moreexceptional service one customer at a time and solutions to problems. We listen to the customer and not up sell anything they don't need; we are true and honest. No job to small or to big.

    Eco Home Solutions - plumbing - Updated May 2026

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