The owner , James D****, came and looked at my 4 foot crawl space to estimate the job. He had…read moreinstalled the fiberglass insulation 17 years ago during new construction and there was a lot of sagging that needed repair. He did not offer an estimate but said he could get it taken care of. I had once done this repair myself with the help of a grandson however that was no longer an option due to my knee issues. James' employee came to my house 8/24/2022 @ 9:00 and let me know he was ready to work. He then went back to his truck and for the next half hour he smoked, drank and talked on his cell phone. At 9:32 my security camera showed he was still not under the house but next to the crawl space door still on the phone. After this he finally went in to work. At 10:00 I checked to see how he was progressing with re-securing the fiberglass insulation into the floor beams. He said everything was dry and since he could not see any serious problems he said he should be done soon. At about 10:18 he came out and said he was done with the job. I looked at what he had done during the 45 minutes and I judged it as OK. He then handed me a bill for $250 to cover his 45 minutes of labor and a half box of metal rods needed to re-secure the sagging insulation. A quick call to the owner James confirmed the $250 charge was correct for a 45 minute job. I wrote him a check and he left. I accept this overcharge as my fault for not checking this companies references and getting a written quote before allowing the job. If you want to get ripped off for a 1 hour job by an untrustworthy business then this is the place for you to call. Good Luck

Jake Atwell is the owner and was responsive during quoting and doing the work. His company is also…read morecalled Superior Insulation Solutions. There were a few items remaining that he was missing but he finished 95% of the work. He said he would come back in the next week of two to finish the items. I cannot get him to respond to my emails or calls over the last three weeks. Very unprofessional. Unfortunate to get a bad review over this since he did a good job. I did not expect this and have learned to not pay in full until all work is done.