Taylor Collision in Duluth on Buford did very questionable repair work on our Volvo XC90 in April 2009 and got paid $1900 for a repair. Read the rest, see my profile picture, and judge for yourself. This is your warning. A few months after the work was done the bondo work cracked and because we were so busy we didn't end up taking the car back for over a year to repair it. This shouldn't matter since the warranty is good for as long as you own the car. The shop manager told us that the car had been dented by something like a basketball. Bondo is not supposed to crack if the sheet metal is prepped properly (any reputable shop will tell you this) no matter what pressure is applied, especially if hit by something as light as a basketball, which it was not. When we returned to have the crack and dent repaired in August 2012 they painted the front fender and driver door and returned the car to us where the driver door paint was noticably darker than the door behind it. You could clearly tell it was two different shades of metallic green. We left the shop not realizing the difference in color and immediately went back one hour later after we noticed it at lunch. The manager said that that was common and that the paint could not be matched. At this point, I COMPLETELY lost faith they were a capable shop for repair. I took it to a highly reputable and ethical shop down the road with over 30 years of repair expertise. I asked the new shop to repair the paint problem and the owner was shocked at how horribly the work was done by Taylor Collision. The new shop is charging is $1832 to repair everything back to original, including the borken parts and all damage and paint. This is cheaper than the original work and I trust the new shop immenselt. Upon further inspection by the new shop when they removed parts to repair the door, the new shop found dents and scratches around the door panel where the panel had been pried off (it should have been removed without issue if the original shop knew what they were doing). The new shop also noticed that the speaker cover, interior door panel and exterior driver door handle had been broken and had been glued back to the driver door. The plastic clips on each part had been broken when they were improperly removed. These parts were not safety related except for maybe the door handle, but could easily have come off later or caused rattles. When the parts were removed from our car at the new shop we got pictures of the broken parts, the silicone and glues used to put the parts back in place, and the damage done to the inside of the door by the pry bar or screwdriver used to remove the inside door panel. We also have a very clear picture showing how much darker the driver door is than the door behind it. Taylor Collision's manager actually admitted that the paint was on the driver door was supposed to look like that and that the fender paint work that was done originally did not match the hood color. We have attempted to get our money back so that the reputable shop can do the repair but Taylor's view is that we should bring it back to them for repair. They must be joking. Why would I take it back to a shop that damaged the car, didn't fix it properly the first or second time, and charged us full price for the work initially and reused broken parts. Taylor maintains that the dent in the door was caused by some other damage, but based on their damage to the clips on plastic parts, the use of silicone and glues to put broken parts back, damage to the inside of the door, and the horrible attempt to match the paint we believe that the bondo was was done wrong in the first place. I forgot to mention that the side mirror cover kept falling off after the first repair, too. STAY AWAY! read more
