We recently had our guest bathroom demolished and Chris and DR did the work. They were very…read moreefficient and did a great job with leaving everything clean. Very polite young men and we look forward to working them with the new installation. Thank you Dennis and Alice Roberts

DO NOT USE THIS BUSINESS!!!! We are writing to express our extreme dissatisfaction with the service…read morereceived. Urgent action is necessary to address the problems encountered. Specifically, we have experienced poor communication, poor work ethic, poor customer service, poor quality, and poor management. Is it possible that our racial background has played a role in this situation? We request that you take corrective measures to rectify the damage caused and provide the required documentation related to the mold damage in our home, which was caused by your actions.

I've used them several times, always done a great job. Joe was out last time and was quick and…read morefriendly and did it right They have redone two bathrooms in my kitchen

Totally satisfied with their work and staff. Plumber Joe changed the hot and cold-water shutoff…read morevalves in my condo. It didn't take him long to replace both valves and check for leaks. Joe was very neat in his work, cleaned up afterwards, and has a professional and positive attitude, things I appreciated. Communitation with the staff was via phone call, text and email. They are quick to respond and professional as well. Definitely consider Ken and Carrie's for your plumbing needs.

I called and a real person answered the phone, and I need help the next day early. They were here…read morewhen they said at 8 AM, they fixed what I needed and the price was within reason. Albert was very personable. I was very happy with the service and would use them again and recommend them.

I got charged $379 for these "people" to snake A Kitchen Sink. It is still clogged. To Me the right…read morething to do for a Legitimate Plumbing Company to do, would be to not say some BS about a 72 Hour Warranty, that I was not made aware of, along with the rest of The BS they said to Me, They want another $379 to come out again to fix what should have been fixed the first time. We Call These kKd Of "people" Where I Come From, Crooks And Bull Shi***'S

I always like to give credit where it is deserved…read more My front bathroom toilet would drain VERY slowly. I assumed I would need the drain snaked. It was not an emergency since we have two bathrooms. My work and personal schedule was extr.mely busy this week. I called Drain Tactics, since I was put on the schedule. I was given a window for the service. I had also called several businesses to compare pricing. One was booked and it would have conflicted with my schedule. Another never answered. Another was over double the price. With another, the price STARTED at 3x the price and the guy said it would likely be 5x the price just to START. I was very pleased that I had called Drain Tactics. I was given a window for the techs to show up. John and Jay showed up early in the time frame that was given. Both are extremely friendly, polite and very professional. After some thorough investigation, the drain from the toilet to the main drain was clean. It was determined the culprit was something was stuck in the toilet. We had family visiting over the weekend and likely dropped something in the toilet. After a short time and the proper equipment, the toilet was cleared. John and Jay went out of their way to ensure ZERO damage occurred to ANY of our property. They checked other items to ensure there were no additional issues. Before leaving, they asked to ensure I was satisfied with the work. John and Jay both thanked me. GREAT PEOPLE, GREAT SERVICE, GREAT PRICING and GREAT WORK. You cannot ask for anything more. I STRONGLY recommend Drain Tactics.

Amazing service. Luis was super helpful over the phone troubleshooting with me…read more Next day visit from technician David who identified the issue with my water heater and had it replaced, flushed all of the pipes the very same day.

To whom it may concern:…read more I am writing this email to express our profound disappointment in one of your Brevard Cty, Fl. plumbers, Nathan. We contacted your office April 22, 2024, requesting repairs to dripping faucets in both the kitchen and bathroom at one of our numerous rental properties we have in the area. Nathan provided no notice of when he would arrive to perform the repairs at our 1718 Morning Glory property in Melbourne, Fl. He called to inform us that he had installed a cartridge in the faucet in the bathroom, at a cost of $194. He didn't bother to check to make certain the problem had been fixed. When he found that it was still dripping, he quoted us a price of $900 plus to replace the valve in the bathroom. When asked if he had checked the kitchen faucet, he said that his work order was only for the bathroom faucet. He informed us that if he couldn't replace the cartridge, we would need to replace the faucet. He couldn't replace the cartridge, did not have a kitchen faucet on his truck, and said that we would incur another trip-charge. When asked why that fee should fall to us, he said that it wasn't on his order. When informed that we specifically stated that we needed repairs to both the bathroom and kitchen sinks, he said, "I wasn't there." He made no effort to resolve the matter with his office. We asked how much we owed for the work already done; he stated that it was $194. We informed him that we were displeased with the service, stop performing other services, and we would contact another plumber. When informed, he abruptly terminated the call. We have used Plumbing Masters at some of our other properties and have been pleased with their services. However, Nathan's conduct was completely inappropriate and reflects poorly on the fine reputation Plumbing Masters has created. Very Disappointed, Tom

I was at my wits end trying to get a plumber in the county to come out and see some polybutylene…read more(PB) piping at my water heater that my new homeowners' insurer wanted removed and replaced. I made a list of five companies to call and for some reason I started with the second on the list, Plumbing Masters. I was a bit concerned by several 1-star ratings, but most were from more than five years ago. When I called on Monday, I was surprised that I could get a Tuesday (today) appointment. I needed to have the work done NLT June 15. I think that I was fortunate that PM sent Will who examined my water heater and the PB piping, called his boss, and told me that he was cleared to do what was needed. It took Will only an hour to remove the PB piping and replace it with the latest piping material, a kind of new and more flexible version of PVC. The price was reasonable at $369. Will upgraded a release device. (The "come out" fee of PM is $125, which gets built into the work.) Needless to say, I will hired PM again, especially if the office can send Will.

One star is to high for this company Was given one price and…read morewhen they actually showed they stayed twice as long I had to end up helping the guy out. He spend more time on the phone than doing the repair. When called to complain never received a call back but did receive invoice in mail threatening if I don't pay they will put lien on house by 3pm Horrible experience Not recommended

I have a septic system and have used SOS for cleaning tanks (gray and black) and replacing 2 drain…read morefields. They do an excellent job and the drain fields have lasted over 18 years! Highly recommend!

If there were Michelin Stars for plumbing EK Coggin rates a three with us. The tech's AJ and Mike…read moreare personable, knowledgeable and neat. The office staff are a delight to speak to and very accommodating. They did a lot of work; 2 outdoor spigots, three faucets and a hot water heater in record time and a very affordable price. We are thrilled with them. We've been renovating and Coggin is the only company we would call again for their service. Rose Z Melbourne

Called and estimate same day Scheduled work in less than 2…read moreweeks. One day and done. Real plumbers with years of experience and licensed Not the other guys