I had one of the best dental experiences I've ever had. I am in need of serious dental work (2…read morecrowns, 1 root canal, and a couple of fillings). A local chain dental service quoted me $15,000 out of pocket worth of dental work... here they quoted me 1/6th of the cost. Plus they didn't belittle me and make me feel awful for needing the work done. I've finally found a dental office I trust.

On 3/25, after paying a $450 deposit, we were informed that Invisalign could not be done. We were…read moretold it would take approximately one month to receive a refund. It is now 5/23, and after multiple attempts to contact accounting and repeated requests for a callback, I have never once received a return call. My first follow-up call was on 4/8. I was told refunds take around a month to process, and I specifically asked for confirmation on whether the check had been sent, as I was unaware it would be mailed. No one ever called me back. I called several more times afterward and was repeatedly told that messages were being placed on accounting's desk, yet I still never received any communication. I also submitted an online request, which went unanswered as well. This is my first negative review. I'm relatively patient and understanding, but the complete lack of communication and urgency regarding returning a customer's money is unacceptable. Holding onto $450 for nearly two months with no follow-up or transparency shows a serious lack of care and professionalism. I do want to add that the hygienist and dentist we worked with were amazing. Unfortunately, the establishment itself lacks communication and compassion when it comes to handling refunds and customer concerns.

I live in Richmond but my wisdom teeth were so painful I scheduled with Frankfort because they…read morecould get me in sooner. My appointment was at 8:30 so I got there at 8, just in case. Around 8:40 I was informed that he was running a bit behind but I was the next patient in line. I was called back at 9:05. Dr. Jae Ho Kim (I believe he travels between Aspen Dental offices as their oral surgeon) performed my surgery. He was so pleasant and apologized for the delay. He quickly took my vitals and prepped me for surgery. Christen joined him and discussed with me how everything would happen. Within literally 5 minutes of my IV sedation I was out. I woke up pain free and I don't remember a single moment of the surgery. Christen took me out in a wheelchair because I was still a bit groggy and waited outside with me until my family got back, they had left to eat because they thought it would take longer than it did. She gave my prescriptions to my mom and made sure she understood when I needed to take them and a few post op tips. It was 10:05 when I got in the car. I've been pain free all day and my bleeding was easily controlled. I had such a lovely experience here. I've heard wisdom teeth removal can be traumatic, but they made sure I was comfortable and they took care of me. Thank you Dr. Kim and Christen!

ABSOLUTELY HORRIBLE! I had a plan for removal and dentures. On the morning of the surgery, they…read morewanted to pull 12 teeth with only shots. EVEN AFTER BEING TOLD THAT NEVER WORKS FOR ME! I was sent to another Oral surgeon and had to pay $1800 on top of ASPENS $3000! Dentures never fit proper. After rubbing blisters on my gums, I gave up. Went to another dentist!

Dr. Nitz is professional and has exceptional bedside manner. I always feel at home and comfortable…read more Thanks for the outstanding dental work Dr Nitz! You're the best!

From the owner: Our dental center offers patient focused care that leads to lifetime patient- doctor relationships…read more Our expert staff will create a treatment plan that best suits your needs. From annual check-up to veneers and extractions you can rest assured Dr. Nitz and his team will leave you smiling. We would love the privilege of becoming your dentist, please visit our Facebook page and website and request your appointment today.

I had my first visit here last week. What an amazing team of professionals. I have had previously…read morebad experience with another local dentist so it went in with little hope of a good experience. Let me just say the front and staff was courtous, the dental assistant was funny, kind and put me completely at ease. Once I met the Dr Edmonds i felt like this is going to be my dental home. I would suggest anyone looking for a kind and effective dentist, look no more. Just call Edmonds Dental Center and I promise you will be happy with the results.

From the owner: Dr. Valerie Edmonds, DMD, Frankfort KY, practices a full scope of general and cosmetic dentistry…read morewith expertise ranging from porcelain veneers to restoration of dental implants, crowns and bridges. Dr. Edmonds can now correct a wide variety of so-called permanent cosmetic dental problems, and can literally redesign your smile.

The staff are friendly & courteous Dr Steven Swintosky is…read moreGreat Very Clean & Plenty of Parking The Dental Assistance are really Good They listen to you & your needs, this is Very Important!

This place Accounting is a ripoff they charge three times at time of service…read more Then insurance now trying to make me pay again try to call oh are computer down were out to lunch Will call you back. BEWARE

This location is situated on the corner of the new shopping center area between McDonalds and…read moreKroger. It can be seen on US 60 to your right or left depending on your travelling direction. I was bit hesitant to give them a try as there are a lot of fly by night offices popping up all over Ky. After reading some reviews I decided to give them a try. Pulling up you have plenty of spaces to park which is a plus. Going in you will have a seat and meet the receptionist, btw, don't forget your mask. Paperwork will have to be filled out and they have plenty of pens. This office lets you fill out your paperwork ahead of time by allowing you to download the form, fill it out and then email it back. This is awesome! The receptionist was very polite and answered every question that I threw at her. It was only 4-5 but I got the responses that I needed. The office area is very clean and smells good, you will notice this when you walk in. Depending on how busy they are, you will be taken around the corner by another person who I believe is Radiology Tech. You will have to take some x-rays of your teeth. This is accomplished in a few ways. The first is by scanning your whole head by putting your head in a machine while standing up. Don't worry if you are claustrophobic, it's all open and takes about a minter or two. Next you will be taken to a cubicle area with the main chair to sit in. I had to take a few more x-rays with a handheld machine that took another few minutes. The lady that was taking the pictures was also very nice and polite. She created small talk which helps ease certain people when visiting a Dentist. Around 5 minutes Dr. Eschenbach (DMD) entered and introduced himself. He asked a few questions as well as I. I got good vibes from speaking with Dr. Eschenbach and after a few more questions, I knew it was going to go well. The chair was tilted back and I was given some shades to put over my eyes. This IMO helps with the bright light and having anything to splash in your eyes while they are using flush and suction. Again, everything was clean. Instruments were in sterile packages as I know this from experience. Dr. Eschenbach was very gentle as well as the Radiology Tech that was helping. Never had this before as some will be kind of rough with your lips and having you to hold you mouth wider than needed for extended times. After sometime I was done and proceeded to pay my bill. Just a note, after initial inspection I was presented with the cost of what something extra would cost before it was done. This was pretty cool as you don't want any unexpected costs on your final bill. You also get a mirror when you are done so you can see the job that was done. Before I left, I scheduled a cleaning and said goodbye to the crew. This was a pleasant, painless experience and will continue to return going forward. Positives Clean Area Polite Gentle Up-to-date Equipment Negatives None as of yet.

Great service. Fast appointments and reasonable pricing Doctor was very personable and…read moreunderstood my concerns

Trying to get the right dentures from this place and every time going back to get them readjusted…read morealls I was hearing was excuses why but never can fix the problem. The care was not there but them looking at dollar signs all they look at and not caring about getting your teeth fix. They made sure you paid upfront first but it's been 8 months and my insurance has paid their part and they have not reimbursed on the part they post to pay me back. Plus I'm tired hearing excuses why my dentures don't fit and why they can't fix it. Plus I'm out of the money I paid for them and not the reimbursement from at least my insurance paid. I would not recommend this place and wouldn't waste your time and money. Cause there's no resolution. I'm now in the process taking thru the BBB. They are telling this isn't the first time it's happened here.

From the owner: At Affordable Dentures & Implants of Frankfort, KY, we help people move forward with full arch…read moreimplant options and dentures with clear plans and respectful care. We specialize in tooth replacement including dentures, dental implants, and tooth extractions. Our on site lab supports denture care and can help reduce delays for repairs, relines, and adjustments when possible. Single tooth implants can replace one missing tooth with stable support and a natural looking result. Our All In One Solution is a full arch implant option, often called all on four or full mouth dental implants, designed for fixed implant secured teeth, often in as little as one day for many patients.

I had a very upsetting experience with this office…read more I called to reschedule my appointment. I told her my name, asked what time my appointment was, and apologized. She told me it was at 12, and by the time I called it was around 1:00. When I asked to reschedule, I was told I could try calling back months down the road and they would probably have forgotten about it by then. The tone was snarky and dismissive. I had scheduled this appointment weeks in advance and had already dealt with insurance issues, so I had put real time and effort into getting it set up. I wasn't treating it casually--I was trying to fix something I had already worked to arrange. I called back again and asked if there was any way I could still be seen that day or if there were any cancellations. Instead of any normal response, another staff member got on the phone and started yelling at me to "go find another dentist." I wasn't being rude or argumentative. I was just trying to have a conversation about an appointment I had already scheduled and see if there was any possibility of being worked in. Even if the answer was no, it should have been handled professionally. Being spoken to like that in a medical office was completely unacceptable. I would not return and would not recommend this office.

If I could give negative stars, I would. Unfortunately, the worst part of the experience wasn't the…read moredentist himself, it was the horrible customer service provided by his receptionist/office manager/angriest lady on the planet. She accused me of lying, accused other patients of lying, told me it was my fault my son's tooth hurts, and said she had been there 46 or 47 years and she runs that office (with an attitude). I can honestly say that I have never experienced anything like that before, words simply can't explain how horrible she was. 100% do not recommend, especially if your child is an adult with special needs and relies on Medicaid for his healthcare expenses like my son does. Shame on the lady, but shame on you, Dr. Schneider, for allowing someone to treat your patients with such a lack of compassion, contemptuous attitude and excess of vitriol.