Thank you for Brandon who made the new purchase easy!! Definitely recommend after the hail damage totaling my car.

traded in a chevy truck for a cargo van. as soon as I bought it I had trouble the dealership had to replace the fuel pump 7 times within first couple months they also had to work on it due to heat going out had it in 3 times for this. I have had this van for about a year and have had nothing but issues. Have to take it back in tomorrow because heat is out again. I have bought several cars from them in past but will not recommend this dealership to anyone. in process of trying what to do with van. read more

I had trouble with my new truck. I came to the dealership, and they got a tow truck for me right away. Truck wasn't at the dealership 24 hours. They had the problem solved with no charges. EXCELLENT. read more

Dave was so helpful in helping us find the right car for me. I told him the features I was looking for and he found a car that fit my needs. I admit, it wasn't a car I would have chosen on my own. But he was right! I was perfect for me and I've been enjoying driving it for a few weeks now. I couldn't be happier. Also, we discovered a small piece of plastic inside the cabin that we hadn't noticed was missing when we first purchased the car. We drove to the dealership and showed Dave. He orders a piece and it was replaced in less than a week. Everyone at Taylor was professional and so helpful. I'm very happy with my purchase and with my buying experience there. read more

Overall bad experience in first car buying wouldn't recommend. They stop assisting after the sale. Not buying next car here. read more

Taylor Chrysler Dodge Jeep Ram - Messages showing lack of help - Auto Repair Near Me - Bourbonnais, Illinois

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This dealership is not reliable at all. I was coming here for 1 year straight getting oil changes and anything else needed fixed in my car. I paid them $1400 to get a diagnostic and fix anything wrong with the truck in April and my whole engine went out in May. No warning or nothing. How can a dealership MISS that a whole engine is going bad/ needs to be fixed. My coolant level began rising and I brought it back in and did ANOTHER diagnostic and that's when they found out that I needed a whole new engine. And their immediate response was for me to get a new car and get my car REPO'D. I have since found a new engine at a reasonable price (Taylor wanted $10,000 for a USED engine) got it installed and my car is not driving fine! Pleaseeeee do NOT waste your time with these people! read more

Freddy was our salesman and is fantastic!! Made the car buying process smooth as ever! Didn't try to haggle us at all!! Listened and answered all of our questions we had, 10/10 awesome people at Taylor CDJR. Definitely recommending to friends and family. read more

AVOID! BAIT and Switch dealership!!!! Called about a new truck listed on AutoTrader for 63K. Was told it was available and sales lady confirmed the price also said they might have some "wiggle room" Made an appointment to drive THREE hours to buy the truck. On the day of my appointment got a random text asking if I was still interested and wanted additional info. I said yes, I was also asked a few random questions got immediate responses to my questions. Then she sends me just a random link I didn't ask for? Weird??? I click on it and it takes me to the NEW Autotrader Listing with my truck that Im on my way to see listed at 100K dollars!!!! I immediately texted and asked WTH was going on and guess what ??? No. more. Responses. When I called the dealership to ask for Kathleen Bodoya, my extremely honest and competent sales rep that was previously SOOO eager to text and talk to me. They send me to some jerk who amazingly knew who I was, even though I didn't give my name or state the problem?????hmmmm Was told oh yeah we listed the truck wrong thats why we reached to you, to tell you? Wait what? I called you? Nobody told me squat? Let me guess you got lots of great trucks in my price point that you can sell me though that AREN'T what I wanted? Bait and Switch at most, plain stupidity at the least. SUPER unprofessional, love the passive aggressive cowardice displayed, it was almost equal to level of incompetence they've shown today! Go you!!! They told me the truck was 62K over the phone then told me via text and called me repeatedly to make an appointment. Wanted me to drive up yesterday and buy it! Texted me out of the blue this morning and just HAPPENED to send me a link with that new BS price? 101K. A 38K dollar increase????? In summary Reallly just sad, another stereotypical shady and dishonest auto sales organization. Own your mistake Call the customer IMMEDIATELY Tell them immediately it was a misprint. Don't hide under your desk while They drive three hours to buy a truck you mistakenly told them the wrong price on. Twice. I wouldn't buy a truck from this dealership if it was 1$ let alone 63 or 100k. Do Better. Also fire whoever does your internet sales. read more

Taylor Chrysler Dodge Jeep Ram - Magic truck that grows in value overnight - Auto Repair Near Me - Bourbonnais, Illinois

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Freddy was great! We usually dread the car-buying process, but it was good here! All the guys were super nice! We escaped ringing the bell! Yay! read more

Freddie Serna was and outstanding sales rep!! He listened to our wants and needs. I would recommend Freddie!

Scam artists.literally every single thing that the salesman and finance guy said was a lie.we were promised 3 free oil changes. Drive an hour to get talked to like we were stupid. Then tried to use our extended warranty to get it fixed and got told it would cost 165$ for diagnosis if it wasn't covered.ITS BUMPER TO BUMPER!!! it cost an extra 2 grand and they won't fix anything. Shame on you Taylor dodge. I'm sure we aren't the only people they've scammed. read more

Just bought a new Jeep Gladiator from Freddy and we could not be happier. We looked around and their price and service cannot be matched. If your looking for a new or used car give them a call! -Andrew read more

Scumbags. Our electronics went out, completely BLANK screen on 2017 300c w/50k miles that had been in twice previously still under warranty, and nothing was found wrong. Now they want to replace it since it's off warranty for $1600 and they charged us $187 just to look at it. GO ELSEWHERE, or better yet, don't buy Chrysler vehicles. We never will again. Unreliable junk. read more

Very dishonest service! They manipulate young adults and pressure them into buyers cars with very high interest rates! Beware!!!

The service is terrible they call it quits in the service department 3hrs before closing and give people the run around about getting an oil change... read more

Buying a car is never easy no matter your circumstances. We are very happy with the purchase of our Dodge Ram. Adam Surf the sales person was very helpful and easy going. I would highly recommend them and will be back for another purchase! read more

My sales rep was Jessica Parker she did an awesome job very friendly I would definitely recommend this business and I recommend that Jessica Parker should be everyone's sales rep read more

Could've bought a car quicker than it took them to rotate my tires and get an oil change. And of course, they don't do appointments. Will not be back. read more

They totally took advantage of the situation my grandfather got taken advantage of he has Alzheimer's charged him way to much I wouldn't recommend going there read more

Still waiting on my 100 dollar gift card from the promotion that was going on during my purchase.

If you want great sales people and great service go see these people. They're great. We had gone to 2 other Jeep dealers before we made our way to Taylor. We found that they had the best staff and prices. read more

Taylor Chrysler Dodge Jeep Ram - Auto Repair Near Me - Bourbonnais, Illinois

The worst dealership i have ever gone too. I had an appointment for an oil change @1:30pm got there 15 min early. The service guy takes my info puts me into the system @1:34pm. Told me to have a seat in the waiting room. I waited for someone to tell me my truck was finished now it's 2:45pm. No one shows up. I walk to the counter my truck wasn't touched. No oil change was done an hour and 15min later. Horrible. They are useless there management is useless. Don't waste ur day there. I had and appointment. read more

I always imagined purchasing my first car with my dad, since he passed away 5 years ago I was really nervous about getting my first car. I wanted to say that Ray Marco was hands down the most helpful sales person. He was beyond kind, and helpful. He took all my concerns into matter and made me feel less nervous. I had a really enjoyable time purchasing my Jeep Cherokee and will only be going back to this place and Ray for all my future car needs. I cannot talk about this place enough. It was clean and since I went during COVID, the staff kept up with the cleaning and made it feel extremely safe. When it got down to finalizing payment options, Ray was calm and made sure I understood what exactly I was paying for. I am absolutely obsessed with my beautiful car and cannot wait to go back there and visit the staff and Ray. I will be referring my family and friends to this dealership. Truly an experience ill never forget. read more

Taylor Chrysler Dodge Jeep Ram - Truly the best fit and color for me! - Auto Repair Near Me - Bourbonnais, Illinois

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I have purchased 3 vehicles from this location a 300 and 2 jeep grand Cherokees in the past 5 years. The first 2 no issues always got great service. The third the 2018 grand Cherokee went in for service in November it's now December I have yet to get it back. The service center did an update to the radio and locked it up. They claim the radios aren't made any longer and it could take months to get another one. I don't know I find it hard to believe that a new vehicle radio isn't being made any longer. I was given a loaner a Cherokee which was too small for a wheel chair and family. I had to rent another vehicle for the rental in order to pick people up from the airport. It took a lot of arguing and to get a larger vehicle. It's now the middle of December and not fixed yet. In the future I won't purchase another vehicle from here again. The service is the worst I have ever dealt with. They make you feel as if your a second rate customer. There is no concern to urgency on repairing my vehicle that sits undrivable on their lot. I WILL TAKE MY BUSINESS ELSE WHERE IN THE FUTURE!!!! When I buy another Jeep it will not be from here. The service center has made that decision for me. Sad to say knowing the owner doesn't seem to help. read more

Horrible service. Car had a recall no problem got it in. 5 days later car wouldn't start. Finally started then next day wouldn't start at all. Called said bring it in on Monday morning at 7.30am which I had towed in. Monday called at 2pm hadn't even started it. Tuesday called again at 2pm still hadn't started it. Had problems ever since they fixed the recall 5 days earlier. Service manager wasn't helpful told me it wasn't his fault it wouldn't start. WOW. No but why I was told to bring it in if nobody was going to fix it Monday morning? My jeep is still under warranty thank god. This is my FIRST jeep and probably last. read more

I bought a brand new Dodge Caravan in 2014 from Taylor Chrysler Dodge. We were really happy with our salesman and purchase at the time. Unfortunately, a few months ago it started acting weird. We brought it in to their service department twice before they figured out what was wrong. They called and told me that the spark plugs needed to be replaced which only had 40,000 miles on them and are rated at 100,000 miles. Only 1 spark plug needed to be replaced which was a casualty to the original problem. While our van was in their shop they ran into another car and dented up the rear right door. Since we were previously unhappy with their service, we asked to have someone else fix the door at their cost. Our quote to fix it was $2900 and they only want to pay $1700 of it. It's been almost impossible to reach them by phone to discuss this. Our van still seems to be acting weird as well. We are very dissatisfied with our experience and all issues are currently unresolved. read more

i drove around the lot the other day and even got out of my car. No one helped me

They do have good service. I have a 2009 Dodge Charger, and I was planning on selling it. This place offers a fair appraisal, and the price they offer is good. Much better than Carmax or KBB, and still higher than most Chrysler Dodge Jeep dealer. Good place if you want to sell your car quickly without losing too much money. read more

They changed the price on my vehicle multiple times before the sale was over, they tricked me into a warranty by not telling me it was a warranty they just told me my payment options, they tricked me into paying for an unnecessary diagnostic. The warranty covers next to nothing and they didn't even have the replacement tires for my car. Their focus is to make maximum amount of money without being upfront about what they are doing.. Just picked up my car and my tank is on E, my car is leaning to one side, and I looked at the bill and they conveniently charged me the maximum amount under the deductible to make the most money they could from me. A diagnostic fee was conveniently exactly 97 dollars while the fuse was 2.55 read more

Bought a 2015 Dodge Dart on Saturday and LOVE IT!! John Yiakos was my sales consultant and he was knowledgeable, efficient and very friendly. The finance director was organized, knowledgeable and not pushy. My credit is really bad and I am at the start of a divorce, but Taylor Chrysler Dodge made the ENTIRE process easy and painless. I am a customer for life and my parents (who have owned nothing but GMC all of my life) will be going in to make a purchase they were so impressed! Thanks again!! read more

HORRIBLE HORRIBLE HORRIBLE my husband has purchased 4 brand new vehicles here in the last few years. A couple of months ago we purchased a brand new Eco Diesel Ram Truck. Truck was towed to Taylor on 2/01/18. Was told they would have to order parts and would be about two weeks to repair my truck. Two weeks go by and no truck. Call and Service says the part will be delivered on 2/26/18. Today, 2/27 I call to see if the part came in and IF the truck would be ready in a few days. Service department said that Chrysler was not sending them the part and told US to call Chrysler and see if we could get them to send the part. Not my job but hey, I'll try anything at this point. Call Chrysler and was pretty much told by Chrysler that Taylor is lying and the part was still over 800 miles away and That they would call Taylor to find out why Taylor was telling us to call them. Call back to Taylor and ask to speak to a manager. Told him that Chrysler said his service department was lying. Manager says he will let me talk to his service manager...... the point of this being????? They are the ones making up fictional dates that the part will arrive on. Why were we given an exact date the part was to be delivered if it was not true?? just to get us off the phone? I would have much rather been told from the beginning that the part was going to be two months than to be lied to time and time again. I have always recommended this dealership before but never again. You can not trust them. They will lie to you in a minute. read more

Only took 3 hours to trade in our Toyota FJ and buy a new Chrysler 200 Limited!!! Make sure to see Joe Clark! :)

I don't even want to give this place one star, but I need people to know what they are doing! Several years ago, I bought a 2011 Dodge Caliber from this place, used. About a year later I had to replace the whole front end, new wheel mounts and all that. When I called and was upset cause, that was a lot of money I had to put in to the car considering it was only a year since I had bought it. I receive a call from some female being very rude saying it's normal wear and tear on a car and I should expect this kind of stuff when buying used cars. So I told myself I would never go back to a company that didn't even try to sympathize with the issue, just treated me as though I was stupid. I came into contact with a used car place in Demotte Indiana and the salesmen found a car for me 2008 Toyota Matrix and I had to go sign for it at Taylor Chrysler dodge. Of course I explain to them how shitty they had treated me previously when I went into sign the papers for this Toyota and They supposedly got me a really good deal on the warranty for this car. So I sign the papers and a year later, I drive across country to California for a 6 month job and I go to Toyota before I head back and they do a full service on the car. In the process of this full service, A lug nut broke in half. In order to change the lug nut they had to take the rotor off this car. Here's the issue. The Matrix I've had for a little over a year, looks as though I had been parking it in a lake on a nightly basis. Everything was so rusted on, the dealer was actually worried they would break the axel trying to get the highly rusted on bolts off the axel (the axel was even Highly rusted). In order to make this car (which I still owed 12,000 dollars on) "Safe" I would need 4 new wheel mounts, 2 new axels, and several other small jobs that could be put off... Such as Catalytic Converter. I was looking at about 6,000 dollars just to make this car safe which I still owed a butt load on. I'm not sure how a dealership could or would sell a car like this and still sleep soundly at night. After all The amount of rust on this car was crazy!!! any one with a conscience would not have sold it in this condition to a single mother of two! There's no way all that rust built up in only the year or so that I had it. Taylor Chrysler Dodge is a horrible place that does not truly care what condition a used car is in when they sell it. I would not recommend this place to my worst enemy. I had to take the butt load of debt they got me in, to obtain this horribly unsafe rusted vehicle, pay a huge amount of money down for a new one and still had to carry 8,000 dollars over on to my new safe vehicle. Taylor Chrysler dodge and any dealership that is affiliated with them will no longer be in my good graces. Please to anyone who is looking to by a used car, do not go to this place and if you do, make sure you have a mechanic check it out inside and out before you by it. DO NOT TRUST THIS INCREDIBLY SHADY PLACE!!! read more

A great big "Thank you!" to General Manager Jim Crosswell. My parents purchased a vehicle from the dealership this year and I had the pleasure of riding in the new Dodge on a family vacation. During the trip we blew a tire and were able to get the donut on. While searching for tire shops along the route, we quickly realized the special tire size was not in stock at chain and local tire stores. We called Taylor Chrysler Dodge and spoke with Jim, who quickly went to work locating a tire store along our route who had one in stock so we would not have to drive 500+ miles on a spare donut tire. We were beyond amazed at how he made our problem a priority, offered multiple solutions, and most of all helped us out with great care and service after the sale of our vehicle. Any sales department that goes the extra mile after purchase is worthy of mentioning. On behalf of my entire family, thank you Taylor Chrysler Dodge! read more

Had to give it a star But they don't even deserve it!! I thought a Chrysler 300 just made my first payment and having problems with it -_- the salesman who help supposedly helping me was Tony they promise to fix it and so far only done one thing now the car is blowing smoke inside and I have kids and his response was will it is a used car what to you expect! Meaning they don't give a shit! Meaning I'm screwed with a $10,000 car and fuck my kids they can breath all that read more

Big waste of time and overpriced. You get better deals up north and faster service. Hours of my life wasted dealing with an idiot for nothing. read more

well, i dont know exactly where to start! I called a few days ago about a car online and i got forwarded to a new number, someone named tim, he seemed to be bothered by my call, said it was his day off and that i called his personal cell phone.thats where it all went down hill! I have always bought cars from chad, just happened to see that he was working online. Well when I asked Tim about why I couldnt talk to chad he said in an extremely condesending tone that chad wasnt who i wanted to speak to. Chad wasnt there because his child was sick i soon found out from going in there.If it werent for chad being a salesman at Taylor Chrysler Dodge i would have definately went somewhere else. Tim severly offended me with his condesending attitude and i really feel offended. read more

Kevin Emling, Rueben Minton, and Scott Clausing. I want to Thank you very much for all the help you gave in our search for a different vehicle. We appreciated the service that each one of you gave. We were very comfortable and you made us feel at home. I was so pleased we are looking to get my son a car since next yr he maybe driving four days later we are back looking for something he can use. Thank you Taylor Dodge for everything you have done. Frank Robinson read more

What a breath of fresh air! I just moved to this area about a year ago and finally needed a car. Happened in to Taylor Chrysler Dodge Jeep to look around. From the minute I walked in I could tell this was not your typical car dealer. Everybody was friendly, absolutely no pressure. Long story short, I bought a new car from Kevin Emling and couldn't be happier. I imagine they won't please everyone every time, buut this sure was different, and pleasant, car buying experience. I would feel very comfortable sending my Mother in alone if that tells you how I feel. read more

drove 2 and half hours to buy a 2015 Dodge Challenger from Wisconsin. Get there and "glue" all over the side. Had big Taylor dodge .com on the rear window. Who wants that. Wrote the contract up as a four door sedan. Charged me tax when I was told Wisconsin would collect when I registered the vehicle in Wi. Way too care less. Also asked for a copy of the window sticker and still havent gotten it. All over you to sell it and then no customer service. Beware!!!! read more