Abraham forgot to include my payment voucher for this year , missed our appointment call time, and was extremely rude on the phone. He wouldn't let me ask questions- he only talked at me. Whenever I tried to say anything you muttered "oh my God" under his breath and kept saying "again..." and repeating himself. Unprofessional and plain rude. Been going here for decades with my family, but ever since it changed hands five years ago, the prices increased and the quality of services has plummeted. Time for a new tax accountant. read more

At first I was disappointed with the wait time. But after working with Abraham, he was very apologetic and was able to work with my daughter. Very professional and easy to talk to. read more

Worked with Abraham. He did a great job with helping me understand what was going on with my taxes and we got everything done pretty quick. Super professional would recommend! read more

I dropped off my paperwork which is very minimal in March 8th. It is now April 21st and after several calls these taxes have not been completed. I could have done it myself on Turbo Tax in like an hour. A real shame as the company changed ownership last year after several years of doing my taxes. Service is downright horrible. read more

I was a customer of Tax Return Preparers for years before they sold the business to Thomas. This review was based on my sisters experience with the new ownership. The staff is rude and they don't return phone calls, and I do question their taxation expertise. read more

These people are extremely rude on the phone. I called for some general information and they treated me like I was nobody. They didn't answer general questions and then hung up on me. I hope they do better with anyone else. read more

I will add to the list of one star ratings. I was so pleased with the previous ownership. Frank Martins was absolutely outstanding. He would return my calls and answer my questions immediately. Under the new ownership it is simply in serious need of revamping their process and procedures. Your calls will not be returned nor will your emails. I was a customer of the former business for 20 years. It's really sad to have had this happen. read more

BEWARE! This place is absolutely horrible with the new owners that took over in 2020. The customer service is the worst I've seen and they genuinely come off as they could less about their customers. This WAS the best tax place in the area when Joe and Frank DeFreitas (and their family) owned it, hence all the amazing reviews from 2019 and prior! I'm a second generation customer, my parents have been using this place for 30 years! It was the only place I had ever done my taxes until the new owners took over. I absolutely hated their customer service and tone of voice, so decided to go elsewhere this last tax season! They have no shame about it either. They hold onto your paperwork for weeks (more than a month) and give you no timeline for when they will be complete and behave as if they have no time for your questions. Some of my family made the unfortunate decision to use them this past year again and it was a nightmare for them. Please save yourself the headache and go elsewhere. Such a shame what the new family has done to this business. Kindness and effort speak volumes and make a difference in the customer service world, they unfortunately lack both. read more

I hate to pile on to all the bad reviews, but we too have had a horrible experience with tax return preparers inc., after many wonderful years with joe defreitas. for our 2020 taxes, debra forgot include proof of health care coverage, so we were penalized over $3K from the state. to make up for it, she offered to comp our 2021 return. a couple days before april 15, she informed she was going to file an extension (no good reason provided). when we finally get the return on june 1, it instructed us that payment had to be made on or before oct. 17. NOT TRUE!! we received penalties & interest (almost $1K) from state & feds. debra said "they changed the rules & didn't give me notice." this is total BS. right on the IRS & FTB websites, it says taxes are due april 15 whether there's an extension or not. when i contacted them about this, debra hung up on me & no one from the firm has responded to our emails & voice messages. these guys are unwilling to own up to their mistakes & help us navigate a way to get our $ back. nice way to do business, huh! we have been left to our own devices & dealing with the IRS & FTB ourselves. DO NOT USE THIS FIRM...THEY ARE UNSCRUPULOUS!! read more

This business was sold a couple of years ago. After using them for decades, we tried the new owners out last year. They had raised the rates but we figured they would to compensate for the money they put out to buy the business and expand the building they were in. We moved from the area, so we used a different service and we were told we were charged for some forms we didn't even use. Just beware this isn't the same owners. read more

Unfortunately this company has changed ownership. Please disregard all previous reviews. Unable to book an appointment or receive copy of 2019 tax return. read more

My previous tax preparer had retired and I was stuck without someone to do my taxes. April rolls around and I started to panic and eventually we hear about Tax Return Preparer from a family member. My life is somewhat complicated as I own a small business and property and Im not comfortable doing my own taxes. My wife and I met with Frank De Freitas and right off the bat I was impressed with his professionalism and tax knowledge. Working with Frank was a breeze and I could not have asked for a nicer guy. He was very attentive and looked at our situation from every possible angle to ensure we get everything that is owed. Im so happy we found Tax Return Preparer and I would highly recommend them to friends and family. read more

I have been coming here for several years and they make doing taxes almost painless... (not their fault I have to pay)

Having used this place for over 15 years and we loved working with Frank. When he told us he was retiring, we were disappointed as he was so personable! We decided to stay for the next tax year and see what happens. Year 1 was fine. Fast forward to the current 2021 tax year filing. The office staff does not return calls nor emails. We sent in our filing in early February and by April 18 (last day to file) we got our returns to sign and submit payment without a penalty. We paid what we owed to IRS and a week ago we received a letter stating we owe a penalty fee as the taxes were filed late. When we reached out to them they advised to send a copy of letter from IRS, which was done and we have yet to receive any communication on what to do! It wasn't our fault that our tax preparer didn't get them done in a timely manner nor did they have the courtesy to let us know that we should file an extension. Very disappointed in the customer service. read more

If I could give this Company Negative Stars I would. I had been using this company for over a decade before they switched ownership in 2020. That was the last year I had good service. In 2021 it took me weeks to get a return call. The older lady that answers the phone is down right rude and has the worst customer service. Every time you call looking for a person, that person is always busy and cannot answer the phone. No matter what day or time. She says she will deliver a message but never does. It should not take weeks to get an answer or to go over the taxes with the person you are paying to do it. Then I came across Deborah last yr. Last Year she was great. She discussed with me options and got things done in a timely manner. Fast forward to March 2022. I tried to get a hold of Deborah for almost 2 weeks before I was able to connect because the older lady doesn't do her job and is rude. Mind you, you cant go in person because of the pandemic, but yet the older lady always says whoever you ask for " They are with customers". Always. Without Fail. She will not connect you with anyone that works there, for any reason at any time. Her tone is as if she hates her job. And hates when the phone rings because it bothers her. This was not just a one time thing. This was probably every call. Over 20 calls going back to 2021. Anyway, after I submitted my taxes it took me almost a month to get them done. All the while, I am still trying to get a return call from Deborah because I had questions. There is no direct line. You have to go through the older lady and a general Email box. For weeks, I put up with the older lady's rude, condescending, tone and attitude. I finally called her out, and guess what. I got a call from Deborah within an hour. So that was 4 days before Tax day. I went over options with Deborah. Tax day comes, we are down to the wire. I mentioned we need to get this complete and I had been working on this for weeks because of no communication or response. She tells me not to worry. She filed for an extension and I was all good... I had until October. Nothing else had to be done. So without my financial literacy, I had no idea, even though we filed an extension, I would still incur interest and potential costly penalties. This was never mentioned to me. NOT ONCE. By anyone there. And silly me for not knowing. After she told me that my extension is all I need, she then tells me she will be out of the office for over a week. She will work on them when shes get back. So she goes on vacation the day after tax day, meanwhile my taxes Are Not submitted and racking up interest penalties which I have no idea is happening. After her over week vacation, I try again to get in touch with her to go over things and submit taxes. Again, no response for almost 2 weeks. After countless calls and messages. Finally on May 3rd Deborah relays a message thru the older lady to tell me she will not work on my taxes anymore and that she will send me the paperwork to submit. It isn't sent until the next day via their secure platform and before I can open it, it was voided. So now, I cant even see how the taxes were done. May 6th I called again to get my taxes and papers, and I still have not received them or any correspondence. I will be talking to my attorney to see ramifications on this terrible excuses of a business for costing me hundreds, potentially thousands of dollars. I have never had one tax issue in almost 20 years before this. Always filed on time and without issue. Worst experience I ever had. DO NOT do any work with this "businesses". They have no customer service, no professional manner, and no ethics. read more

We have been using Frank De Freitas for our taxes for the past couple of years and can't sing enough praises about him. Every year he looks out for our best interests and helps us configure our with holdings so we don't have to owe. He does our taxes quickly and we get our returns back fast! I love the women in the office too, they are so sweet. Thank you for everything Frank! We will gladly commute from Brentwood to get our taxes done indefinitely! read more

Very happy with them and their rates. Went through an audit for my business with another firm which cost an enormous amount of money. Went through the second with Joe Defreitas and it cost a fraction. Absolutely amazing work. Very pleasant to work with and will never go through another audit again read more

Me and my family have been having our taxes done with Frank DeFreitas for over 30 years and everyone there is super helpful and honest. I highly recommend their services. Everyone I have referred to them loves them as well and are very pleased with the work they do.. HIGHLY RECOMMEND! read more

We went to my husband tax accountant in Newark on Cedar Blvd- My husband has been a loyal customer since he was 16 years old - 2010 that all changed the daughter of his tax person took over the business and from then on she charged us for every little thing and everything in between and so did the IRS. So we moved on and was referred to WONDERFUL/HONEST/PROFESSIONAL- Frank Martins at TAX RETURN PREPARERS San Leandro, and I/We love it. He keeps it real, offering solid advice on what's the best way to do your taxes without raising the red flags for the IRS, while still making sure you get the best results. In many ways, he's old school in his approach. God Bless You & Yours Frank - Gratitude Mr. Frank read more

Great people. The staff has been the same for over 25 years.....My father has been going to Tax Return Preparers for that long, and I've been going to them for over 15 years. Ask for Frank Martin. He's a very knowledgeable and super nice guy! read more

Been using Frank Martins for several years, and I love it. He keeps it real, offering solid advice on what's the best way to do your taxes without raising the red flags for the IRS, while still making sure you get the best results. In many ways, he's old school in his approach (his office is a throw back to something from the early 80's), but is knowledgeable with the latest tax codes. And, he's an all around nice guy! read more

Frank DeFreitas has been doing our taxes for 5 years now. We are about an hours drive away but it's worth it every time. He treats us very well and is extremely thorough. We can't imagine anyone else helping us with all of tax needs. Thank you Frank! read more

Frank and team are great they do excellent work! I highly recommend them and have always received quick efficient service. My family and I have gone here for many many years and will continue to support these guys. read more

If I could give Tax Return Preparers Inc 6 stars, I would. They are the absolute best. Joe has been doing our taxes for over 20 years now; always the same courteous service, always accurate and always timely. Mary and the rest of the staff have always been very courteous and helpful to us and we've never been treated rude in over the 20 years that we've been doing business with them. I can't say enough good things about their service. We wouldn't stay with a practice for this long if they weren't doing things the right way and we wouldn't switch if someone paid us to. Thanks, Joe! You rock. read more

This office is super friendly...honest...dependable....resonably priced as they come. My husband and I have been using them for the last 6+ years. We wouldn't go anywhere else now that we've found the BEST!!!!! read more

We've been using Tax Return Preparers for years and highly recommend Frank DeFreitas. Everyone there is professional, extremely courteous, and kind. Many people we know had plenty of great things to say about their service, and all was true. Great value for the money... no weird stuff, just honest preparation and great tax advice by good people. read more

My wife and i have used TRP, Inc. since 2008. Frank DeFreitas and the entire staff, most if not all family, are great to work with on our taxes and other advise during the year. Frank is thorough, helpful, and not condescending in the slightly. Glad my brother-in-law recommended them to us. read more

This will be my 5th year using Tax Return Preparers. They were a huge help with my small business. I couldn't have done it without them. Very knowledgable and pleasant to deal with. I have recommended a number of my friends and colleagues to Joe. I will keep coming back. read more