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Taste NY

4.5 (2 reviews)

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Starbucks - Pumpkin Spice Latte

Starbucks

3.3(66 reviews)
6.8 mi•North Buffalo
•$$

Love this location, always convenient and the staff are sweet. Excited that pumpkin spice is back!!read more

I visit Starbucks frequently and spend well over $100 a week here, so I'm not someone who complains…read morelightly. Unfortunately, I've had repeated issues at this location with drinks being made incorrectly and staff responding in a dismissive way when the mistake is politely pointed out. Mistakes happen in any coffee shop. That's understandable. The problem is how the situation is handled afterward. Recently, I ordered my usual tall hot blonde Americano, and my friend ordered an Americano with cream. We were given two Americanos with cream. I didn't realize the mistake until I had already driven away and made it back to work, which meant I had to drive all the way back to the store to fix a drink I had already paid for. When I calmly told the barista that one of the drinks wasn't supposed to have cream, she immediately cut me off and insisted there wasn't any in it. You could clearly see the lighter color on the lid, and when I opened it to show her, she still insisted there was no cream. Only after that did she ask if I wanted it remade. Having to drive back because of a mistake is already inconvenient. Being interrupted and treated as if I'm wrong for pointing it out is frustrating and unnecessary. Not to mention, I had my drink made incorrectly at another Starbucks location an hour and a half prior to me visiting this location, so by the time this happened, I was already frustrated, but, I came in happy and hoping for a better experience than the one I just had. To add, every time I go in there, most of the staff members look like they don't want to be there. Rarely any smiles, and friendly tones are hard to come by. This isn't about a single drink being made wrong -- it's about the pattern of dismissive responses when customers ask for orders to be corrected. I hope management takes this feedback seriously, because basic professionalism and accountability would go a long way toward improving the experience at this location.

Photos
Starbucks - Aerocano

Aerocano

Starbucks - Iced Pumpkin Cream Shaken Espresso

Iced Pumpkin Cream Shaken Espresso

Starbucks - Pecan Cortado

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Pecan Cortado

Taste NY - grocery - Updated October 2026

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