Exception Customer Service by Andreas Thomsen, a sales representative of Romeo Ford of Kingston!…read more I explained to Andreas the type of car I was looking for. He went over and above the call of duty to find it, without me even asking him to do it, yet, fully knowing I would need to buy from a different dealership. Andreas' love for cars and seeing my enthusiasm for driving, proves that there are still great salesmen like him out there. I would hope Romeo auto group would find a way to give credit to Andreas for finding me the vehicle I've waited my whole life for!! Thanks again Andreas!

People by and large are decent, at least that's been my experience…read more Culture is a different dog. A 2.4 yelp rating at such a large auto group is a culture issue. Top down. 1-Had an appointment to sign final paperwork one week in advance. 6:49 AM day of appointment I get an email that my appointment has been moved to 11:00 to accommodate 4 other people. 2- I put $7000.00 down and then they charged me $138.xx for registration. That is all about maximizing their profit and me. 3- Truck had the sap all over it on delivery day. 4- started it up and rattle rattle rattle. Sales guy said it's nothing. It is something. Called BDC and Brittany was supposed to call me back (that was Thursday) Never called until Monday the 30th 4 days from my original call to BDC. I called service Saturday and talked to shevonne who informed me that she would reach out to BDC and then to an advisor. An advisor to fix the that you let me drive off your lot in??? 5- drive out from under the garage and once on the road I saw the chip on the glass. Went back and the salesman and the manager said it was repaired and how they stood by this guy's work but they also agreed that you could still feel pits in the glass. 2 Independent appraisals from glass shops told a different story. They graded the repair poor and I asked how much they'd charge me to fix it and they said you can't refill the cracks so I should just cross my fingers. 6- while taking my old car to Middletown is part of a sale The auto stop start was engaged I pulled into a parking area so that my son could catch up and the car shuts off so when I saw him coming I went to restart it and all the dash lights were on every single dash light was on. Pushed the start button and nothing except a message about reserve fuel cell. Couple minutes later it started again and I was on my way but that was just one more surprise from the car that I was told was gone over with a fine tooth comb. I am angry beyond words. Based on multiple customer reviews and complaints, Romeo Auto Group has faced significant criticism regarding its business practices, with customers citing issues like long repair waits, unresponsiveness, and poor customer service. Several reviews describe experiences as "dishonest" and "unprofessional"

I leased my car here and I took it for service last week. I had an excellent experience with…read moreAriana. The service was fast and the communication was top notch. She's professional courteous and highly knowledgeable. I won't take my vehicles anywhere else.

Romeo Nissan is an amazing dealership. Always a great experience between service and sales…read more Everyone is so friendly and welcoming. I'll never use another dealership.

rep scott try to rap with emojis to wife and sold unit without keys still waiting. False…read moreadvertisement, saying no payment needed sign and go package for us . insufficient information on picking up trailer for towing not told we needed sway bars and and all that for towing as of this day still waiting for keys us on Friday.

Criminally dishonest and untrustworthy business. Beware! Go elsewhere. They charged me hundreds and…read morehundreds of dollars and did not do the work. Yes. They still demanded money. Their service / repair mechanics are incompetent and charge many many more hours than what the job should take. They will overcharge you and whether they do the work or not they will demand money. Beware.

They outsource their work to mid Hudson motors, a small business full of incompetent mechanics…read more Took close to 2 weeks and 3 attempts on their part to get the sunroof fixed on the car I was buying from them, and now it's broken again, and they put the interior of my car together wrong so I had to take that to get fixed by someone else. And their mechanic put the backing plate to my wheel on backwards after replacing a wheel barring, and I'm the one who found out because they don't test drive vehicles after fixing them.

My used car developed a serious problem about a month after my warranty at Roberti's ran out. I…read morecalled them and they were fantastic. They went ahead and did the repair at cost, which saved me a heck of a lot of money. They are wonderful, friendly people and they went above and beyond in this case, since they really didn't have to do anything at all. All in all, my experience at Roberti's has been fantastic and I would definitely go back again when it's time for another car!

First, the positive - my husband likes a few of the parts/service guys, and we haven't had any…read moreissues with the service they've performed on our vehicle. Gotta say, unimpressed by the credit card surcharge. I disagree but understand at mom-and-pop restaurants/shops, but a CAR DEALERSHIP? I'm not encouraging anyone to bounce a check, but a bounced check fee is less than the credit card fee if you're spending a chunk of money - I was outraged. That just feels dirty - I'm spending thousands for repairs and you tack on 3%?! Get out. Checks or sacks of nickels, is how they'll get paid by me - if I return.

Don't honor their Toyota service contracts. Service what I paid to get serviced, not my problem how…read moremuch Toyota re-imburses you.

Great experience here. We were here twice on our summer vacation, once for a brake job, the other…read morefor inspection and the repair of our tail lights. Fast, courteous, professional service, competitively priced.

Honest, ethical, straight forward... all the things you never see in a car dealer. Nothing but…read morequality product from these guys.

I like using lia kingston honda for my car maintenance service BUT since my last oil change less…read morethan 5k miles ago, the next service i needed at 130k had been $429 and now less than 5k miles ago the fee is $629!. What a rip. Currently looking for a reputable shop to go to. So mad that i was told not to worry and do the 130k on my next visit! ( i was at 131k at the time!) Almost a 50% increase!

I went to Lia Honda of Kingston to service a Honda CR-V. I thought the interaction with the…read moreservice writer was great and the repairs were performed in a timely manner. I had a great experience with the dealership and thought their prices were reasonable. Everything has gone up in price across all aspects of life and people tend to always complain about car repairs. I was completely surprised to see the window into the shop and really feel that it shows the openness of the dealership and the staff. They aren't hiding anything and they are all working hard. I was completely satisfied with my interaction with the dealership and would recommend the dealership to anyone and everyone.

Never had particularly good experiences with this dealership, including the salesperson I bought my…read morecar from no call/no showing on the day he agreed to pick me up from a rental company, abandoning me there for 45 minutes, but today's service appointment prompted me to write a review. Firstly, the location for Hyundai's service was changed to the building next door, and no mention is made of that when scheduling an appointment, so you go to the normal location and are made to seem a fool and are told to go elsewhere. Fine I suppose, just a waste of time and patience. I came in for an oil change, and I learned that one of my lug nuts could be put back on my tyre and thus had to be replaced. Okay, that happens. 87 dollars?!?!? Why was my lug nut taken off for an oil change? Oh, so they could check my brakes. Not what I was here for. Needless to say, I'll be going elsewhere for service from now on. You're insane if you think I'd give this business another dollar for anything, be it a lug nut or a new vehicle. Stay away, seriously.

Untrustworthy lying used car salesman (read until the end)…read more I went there to check out a used car I had seen online. Made an appointment (easy). Changed the appointment last minute due to work (equally as easy). Once there, they got me in the car and i took it for a test-drive. There were no high-pressure tactics by the salesman. There were some issues with the car (rear camera not working, tires that were on the edge, and dodgy brakes) that I was told would cost about $3k to do and they would only do them if i wanted the vehicle. I was early in my search, but i really liked it, so i said yeah, I'll take it. Radio silence for the better part of 3 weeks and then I get a call that the vehicle is ready if i still want it, which I did, but in the meantime, the price has dropped twice on cargurus, the site where i originally saw the vehicle listed. When i tell my salesman that, he says cargurus is scambaiting people, and tons of dealers are suing them for false prices and that they've already offered me the best price they can. HOWEVER, the current price online is about $900 cheaper. After investigating it on my own, i discovered that not only does cargurus NOT set prices, but that Prestige actually paid money to have their vehicle come up on top as Sponsored. If you as a dealer care so little that you would tell such an easily disprovable lie, what other lies are you telling your customers? So now I'm left without a vehicle, and I'm the market for one AGAIN, thanks to Prestige. PS out of dozens of businesses I've rated around the world, never before have i rated a business 5 stars only to drop it to 1 star a few weeks later. PPS i have yet to receive my deposit back, I've had to file a claim through my credit card.

Trying to find a used car in today's market is a very trying task. It appears you cannot trust any…read moreof the dealerships you go into they all have hidden fees. We were at the point of giving up on finding my daughter a car but then I decided to reach out to Ashley at Romeo Chevy. They had the exact Jeep we were looking for and in the color we wanted. When asked about their fees Ashley said all they have is a $75 fee. So we decided to make the 2.5 hour drive to see what they had. Test drove the Jeep and a Ford Escape loved them both and my daughter picked the Compass. Sat with the business manager finalized the deal again no hidden fees. Since we were financing through our own bank we were going to have to come back to pick up the car. Ashley volunteered to deliver the car to us. She took that 2.5 hour drive and Romeo Chevy sent an additional car to ensure she had a ride back. Talk about going above and beyond. Will give them all my business going forward. Ashley and Romeo Chevrolet are amazing.

Their service department is the absolute worst bought a used truck with 12,000 miles on it and it's…read morebeen in the shop three times for a total of nine weeks and the problem is still not solved