Maskless service director, Eugene C. Waterbury, Jr. Harasses Customer…read more I've taken three vehicles for service to Bengal Motors for three years now. Most of my experiences have been decent - until today. Justin, who oversees inspections & oil changes, was friendly and informative as always. I ate my lunch in the larger dealership waiting area until my car was done. Upon returning to the service area to wait for my car to be taken one last time around the block before check out, I sat down in the service area seating. Within one minute, a man emerged from the back office, approached and stood over me, and began demanding I "go to the dealership waiting room." Mr. Eugene Waterbury did not initially ask what I was waiting for. When I asked why, he said that this was a "high traffic area" and I should not be sitting there. I noted that I was not in anyone's way and was waiting in chairs for customers. He began repeatedly stating, "MOVE, MA'AM". I told him to stop harassing me. He finally asked Justin, who had just walked inside, what I was waiting for. Justin told him my car was being run around the block one last time and that it was finished. Mr. Waterbury told Justin to "get her out of here as soon as possible!" This man stood over me, NO MASK, telling me to MOVE, citing only that this was a "high traffic area" - with no one in that area but myself and him and one other customer rep at the far end of the room. I was rung up within five minutes of Mr. Waterbury's initial harassment. Even if I had walked back to the dealership, Justin would have had to follow and ask me to return within two minutes. This man was NOT concerned with COVID-19. At least, not concerned with giving it to me, since he was standing over me & telling me on repeat to "MOVE." HIS CONCERN: He decided to engage in a power-play when I did not immediately obey his initial command to leave the room. I recorded the last part of Mr. Waterbury's harassment, which is worthy of going viral on Twitter & Instagram. I will tag Bengal Motors when I post. Begnal Motors, I hope you ask Mr. Waterbury to remain in his office from now on. He does NOT cultivate good customer relations and you risk being reported for harassment to the Better Business Bureau. He also raises health concerns with his lack of social distance & maskless engagement while standing directly above a seated customer. In fact, you would be better off removing Mr. Waterbury from his front-facing position with customers and replace him with representatives like Justin, who are consistently polite, friendly and informative. Picture: the "high traffic area" seating Mr. Waterbury did not want me sitting in for four minutes.

BEWARE! This is NOT the dealership to buy a Wagoneer from!…read more I Purchased a Wagoneer that ended up being a lemon and had to get the entire vehicle replaced. Now the second one is sitting in my driveway after tons of issues came up. Called multiple times and they have yet to call us back with any answers. The reason we bought the car is because when you buy a wagoneer from an official dealer, in the policy they have to supply a wagoneer rental. They have told us "we will let you know" for days now. It's unacceptable. I have a car I can't drive and can't even get a call back. My next step is going back to corporate like I had to last time.

Well, Tasca CDJRF Kingston put the old adage that all car salesmen are thieves to pasture…read more From the initial conversation, Ossama made my experience TOP TIER. I live 2 hours away from Kingston and was on the hunt for a specific vehicle. I saw it and reached out to Tasca. Ossama called me and walked through the specifics of the vehicle. He was more than patient and expressed genuine concern for my situation. Fast forward, he kept me in the loop throughout the ENTIRE process, and went above and beyond to ensure that I got the vehicle that I wanted. He made sure that the vehicle was detailed and gassed up for my arrival. The entire team made me feel welcome, and like I and my business was important to them. If you are in the market for a vehicle, stop by or visit their website, you never know what you may find there. Additionally, they are one of dozens of Tasca dealerships. If Kingston doesn't have it they can check with the others to possibly find it. This is NOT a solicited review and is 100% factual and I fully recommend them.

Great experience here. We were here twice on our summer vacation, once for a brake job, the other…read morefor inspection and the repair of our tail lights. Fast, courteous, professional service, competitively priced.

Honest, ethical, straight forward... all the things you never see in a car dealer. Nothing but…read morequality product from these guys.

I leased my car here and I took it for service last week. I had an excellent experience with…read moreAriana. The service was fast and the communication was top notch. She's professional courteous and highly knowledgeable. I won't take my vehicles anywhere else.

Romeo Nissan is an amazing dealership. Always a great experience between service and sales…read more Everyone is so friendly and welcoming. I'll never use another dealership.

So as an update to my previous posts. Ford has known about the RDU issues in the escape, and bronco…read moreand attributed it in some instances to "contaminated differential oil". My mechanic checked this oil on Thursday 6/4/26 and said it was clear meaning it was probably recently changed sometime before I took ownership at 88,686 mi. Changing this oil is also cited on Facebook and other sites as a short term fix for the grind and shudder that manifests the damaged unit. "Known issues with the 2020 Ford Escape rear differential/AWD system primarily involve clutch binding, fluid leaks, sensor failures, and inadequate factory lubrication that can cause the rear axle to seize. Many of these drivetrain problems trigger dashboard alerts or require expensive mechanical repairs".

Exception Customer Service by Andreas Thomsen, a sales representative of Romeo Ford of Kingston!…read more I explained to Andreas the type of car I was looking for. He went over and above the call of duty to find it, without me even asking him to do it, yet, fully knowing I would need to buy from a different dealership. Andreas' love for cars and seeing my enthusiasm for driving, proves that there are still great salesmen like him out there. I would hope Romeo auto group would find a way to give credit to Andreas for finding me the vehicle I've waited my whole life for!! Thanks again Andreas!

I was with a friend while they were in the shopping around for a vehicle, the process was easy the…read moreguy Steve was friendly and spoke clearly about everything so she would understand what she's signing which made this experience better, so yes the car had a few issues soon after we drove off and I know that sounds bad which normally it would be however not one time did Steve turn my friend away or blame her for anything Just simply said bring it in they did what they had to do acknowledging the fact that she couldn't pay for the work right away and simply added it to her next payments as well as just showing concern and reassuring her that things are going to be okay and she's panicking inside get her mind off the car and just gave her attention fully as the car was being repaired talking about nonsense showing that she can relax and he has her back as I said I know leaving with a car that has an issue sounds bad but keep in mind this is a pre-owned car dealership that means used the owner handled the situation surprisingly better than most businesses, he could have had his hand out wanting some money before he even looked at the problem, I'm glad Steve was more then happy to help her and she was definitely making those eyes at him lol he treated us like we were just people she was able to leave us some money in her pocket still a car to drive in and possibly a friend or something, she definitely finds a reason to talk about him where to him most days he just gets that people go though shit and helped out a girl who needed help in more ways than one so yeah i approve this business

These people sell cars with all kinds of problems and when you take it back, they treat you like…read morethey've never seen you. I bought my vehicle there and the check engine light was on in a week, a tire was going flat, the brakes were failing, the steering was tricky, only one window worked, a tail lamp assembly was bad, the exhaust was on the brink of falling off and all kinds of other problems. I'm too disgusted to list all the problems. When I took it back, they wrote up an estimate that was double what I paid for the car and didn't even re-inflate the tire that they claimed was "all new." I'm lucky I'm a mechanic but most people are not. I should have checked it over better but I trusted them because they're a "dealership" and I'm totally screwed now. After this winter, I'm going to get this car in safe condition and sell it off because they won't do a thing for me. If you buy a vehicle from them, it'll be great... Until you sign your name and drive it for a week. They didn't even install my registration sticker that was sitting on the front seat. That's right, the temporary registration is still on it and I'm counting the days until I can afford to get rid of it. I've even read other reviews of people getting into accidents with vehicles purchased at this "dealership" just weeks after purchase due to a catastrophic failure, like a control arm. If I could put no stars or negative stars, that would still be too good. How many people is this business gonna screw over, injure, or even kill before they're shut down? I've already almost been in a handful of fender benders because they didn't tell me it needs all new brakes until two weeks AFTER I bought this lemon. Of course they were more than happy to sell it because the mileage exempts it from "Lemon Law." DO NOT buy from them. Spread the word and hopfully they'll be gone. Go there and ask for Steve. Ask him how he lives with himself.

They outsource their work to mid Hudson motors, a small business full of incompetent mechanics…read more Took close to 2 weeks and 3 attempts on their part to get the sunroof fixed on the car I was buying from them, and now it's broken again, and they put the interior of my car together wrong so I had to take that to get fixed by someone else. And their mechanic put the backing plate to my wheel on backwards after replacing a wheel barring, and I'm the one who found out because they don't test drive vehicles after fixing them.

My used car developed a serious problem about a month after my warranty at Roberti's ran out. I…read morecalled them and they were fantastic. They went ahead and did the repair at cost, which saved me a heck of a lot of money. They are wonderful, friendly people and they went above and beyond in this case, since they really didn't have to do anything at all. All in all, my experience at Roberti's has been fantastic and I would definitely go back again when it's time for another car!