From choosing, designing, purchasing and delivery, Sell A Cow surpassed our expectations. Koby was…read morevery helpful & patient to work with our limited space and took careful attention to ensuring we would be satisfied with the design. He was open to our ideas and together we were able to maximize our space. They were upfront about delivery and ensured it wouldn't take too long. We were surprised when we received the call nearly two months sooner than expected, and delivery only a few days later. Delivery went very well with Daniel and Terrence helping us remove old furniture and putting everything just the way we wanted it. Highly recommend checking out their expansive show room and taking advantage of fine quality furniture and customer service.

Went to this furniture store after a friend said she had a good experience. From the moment we…read morewalked in, we were ignored. The young lady with a short bob didn't even acknowledge us. We walked around for 10 minutes, came back to the desk, rang the bell--no one came. A few minutes later, another young lady with long hair came out, saw us, and ran straight back inside. This was beyond disrespectful and unprofessional. Honestly, it felt cold and exclusionary, like we didn't belong there at all. I hate to even bring up the word, but this kind of behavior felt rooted in bias. Interesting. That's just me. Do yourself a favor--don't waste your time or money here. They need to do better.

They were extremely helpful and wonderful with getting us in and out and helping us by giving us…read moremultiple options to pick from and having everything we needed available. We felt very valued throughout the entire experience

Owner was extremely nice and helpful and gave me a great deal on a mattress would definitely…read morerecommend.

This store is always fun and its HUGE! The prices here are very fair and there are always new items…read more. Don't miss the free section in the back and in the children's area. Upscale donates their proceeds to charity, so you can feel good about shopping here.

I'd spotted Upscale Rummage when I was down the road and had been excited to check it out. Their…read morehours are pretty limited so I had to wait a couple of weeks before I could make it in. The shop itself is in part of a large building, so you need to follow the hot pink signs to find the entrance and their parking lot. I'd checked the business out online and discovered that it's a non-profit charity, so I brought in a bag of items to donate to the store. I was overwhelmed by the space. There's so much to see and a bunch of different rooms. I walked around in circles because it was just too much for my brain. I know I missed areas but I had to give up due to input overload. If you've got time, Upscale Rummage is a great place to visit and shop. It's always nice to know that your money will be doing good in the community.

This is actually my second time buying furniture here. A few years ago we got a side table with…read morebuilt in power outlets that was unique and perfect for our odd sized space. Its held up great, so when I was looking for a low but long dresser (another odd size space to fill) and I figured I'd check them out again. I'd shopped around and had no luck finding something that fit my criteria. First, it needed to fit in the space. Second, it needed to be in my price range. Third, it needed to be REAL furniture, not that Amazon press board type of junk. On top of all that if it matched my room then even better, but I'd sacrifice on looks if I had to. I walked in and was greeted right away. The sales guy asked if I was looking for something specific or just browsing. I told him what I was looking for and exactly what my max dimensions were as I walked around looking at the dressers. He walks away for a second and comes back and calls me over to a dresser. "If you don't mind keeping the legs off of it this might work". Sure enough this thing was picture perfect. It was Just at the max for my dimensions and budget, but that included threshold delivery. The boss on duty came over and we finalized everything so easily, I honestly should have just started my day here and saved myself a lot of trouble shopping around. My delivery came on time and at the earliest point in my 3 hour window. Super nice delivery team as well. This makes 2 great experiences at this spot for me so I definitely recommend checking them out!

Absolute mess trying to get a bedroom set delivered and assembled with their "white glove" service…read more Terrible in every layer: sales, customer service, delivery. DO NOT RECOMMEND. Avoid at all costs.

We were excited when we purchased our sectional here after recommendation. Made sure to ask how…read moredurable recliners were and quality as we wanted something that was going to last. We were told they hold up to 350 pounds which we are no where even close to that weight and assured this was a quality brand that would last . It's just myself and my husband and we take extremely good care of our things. After purchasing we noticed a tear in the corner top on the end recliner which a repair guy came out and fixed. It is now a year in a half old . Recliners are sinking into wood, cushions in foot rest all sunk. One of the regular cushions that's probably has been sat on a hand full of times was ripped, and corner that was previously repaired came undone. Was extremely disappointed as it wasn't a cheap sectional. Called several times and waited over a month for a repair guy to come out after first guy never returned a call or showed up. Owner finally sends a different repair guy who came out. We explained the problems. Since it was sinking in he decided to put in a different foam that was thicker cause it was still doing the same thing with the stuffing that was in it originally after he added more in. Had me sit on it for a min which is hard to tell. Called him back after a day cause myself nor my husband could sit on it without our backs killing us cause it was so hard and different material. Also I had mentioned that since he put that in the end recliner was making a banging noise. He came back out and pulled out the thicker foam and added some other foam. The sectional is still sinking in a we were told noise from end recliner that was never there prior to him coming was a weight distribution problem, and nothing could be done. We were also told to buy lumbar cushions for our backs. He also told us we could add more foam. We didn't buy a couch to be adding foam to it, as we are not in the furniture repair business. After he left the first time he called me back cause he forgot to tack material under foot rest so was headed back. I called the owner back to let him know how disappointed we were. He was extremely rude telling me why would we call repair guy back after it was fixed and we signed paperwork that we were satisfied. Obviously no communication between them. I explained that I literally sat on it for less than a minute after he was done. He was well aware I had foot surgery and had to be on the couch. I was more than patient waiting over a month for someone to even come out. Every time I called back the owner would say I can't believe he didn't call you I'll email him again. The end result was we were told if we wanted it fixed he would send somebody here and we could pay for it! We are now stuck with this sectional that we have to put pillows behind our back just to sit for a short period. This has put a lot of mental stress on my healing process. We will never purchase another item from this business again. Make sure to get in writing the broken promises when you purchase.

Good quality. Friendly service, price is compatible with well known furniture stores. I bought…read moreend tables and comfy chairs and more. Love them all!

I believe in what I see!…read more After ordering numerous products online only to be returned, I'm not a catalog shopper. This week I purchased a couch, and a recliner a few days later. Both items were purchased off of the showroom floor and were delivered with care separately. Backstory is that I went to O'Reilly's three different times. I perused other furniture retailers regionally, but kept circling back to look at a cocoa colored leather sofa. This must be the one. Sold! Out with the old and in with the new. After seeing the couch in my living room, I decided that I wanted another chair/ottoman or recliner to replace the one I had. Went back to O'Reilly's to take another look at their stock on the floor. There was a black leather recliner that caught my eye. It was sleek and well proportioned to my weight and height. A plus was the matching love seat to my couch was close by, so I could visualize how the pieces would look together. It was so comfortable that I decided to purchase it immediately. My sales representative gave me a discount to the price marked on the chair. It was delivered the next day. Thank you Mike for the great customer service! I love how my new furniture looks. At this writing the furniture is brand new. Hopefully it will withstand the test of time concerning operation and durability.

We ordered a shoe bench and a dining corner nook. 1. We were…read moretold up to 7 months. Hearing nothing, at 7 months I called. They weren't sure of status and promised to call me back next day. Two weeks later I had to stop by because I never heard back. I was promised an answer in the next few days. I heard it would be ready in a few weeks. The new due date passed, no word, I stopped by again for update. The general manager was very defensive and defended their horrible communication. "You can't expect us to call every customer with status updates." Yes, I can, especially when you promised the customer a call. It's the 21st century, plenty of software exists that will remind you to call customers. We finally got the furniture about a year after order. FYI, the order was placed in 2022. 2. When the furniture arrived, the bench lid had an obvious defect in the wood I saw right away. First they tried to pass it off as distressed wood but I reminded them I didn't order distressed wood. Then they tried to blame poor lighting in the warehouse for not noticing. Then they tried to say they could just fix it with export/resin filler. No, it gets fixed by replacing the defective wood with good wood. 3. They also messed up the doors on the shoe bench. We asked for vented doors but they gave us solid doors. 4. They messed up the kitchen dining nook. We asked for paneled all the way up but they gave us slats instead in the top section. TheseO'Reilly Furniture people gave us a very disappointing experience. I'll never use them again and do not recommend them. They and/or their furniture makers are customer indifferent. We recently bought an Amish desk for our son from Amish Furniture Gallery in Aurora. He was able to customize it and they honored every single customization request and delivered on time.

Stumbled on this shop on Offer up. My wife loves this store. I'm sure we'll be coming here…read moreregularly when we move to GraysLake. Keith was great, and the other gentleman who worked there. Sorry if I didn't get your name.

From the owner: High Quality Furnishings at Discount Prices. A neighborhood furniture store you call HOME!read more