Rose Bosco with AIM Realty did an outstanding job of helping solve a technical issue I had with the…read morenew system. She was kind, patient and extremely helpful even thought it took quite a while to get the issue resolved!!! KUDDOS ROSE!!!! :) I also want to do a "shout out" to Sandra Silva for her help in helping us resolve a maintenance issue. She too was very kind and professional!!! GREAT JOB, Rose and Sandra!!!!! THANK YOU!

I have been renting a home with this company for a few years now. Repair requests get canceled with…read moreno explanation and emails go unanswered. The "manager" Sandra Silva has been attached to a few of the emails but still no response. Worst realty company I've ever had to deal with, which is a shame because they used to be very professional when the property needed maintenance/repair. Now the unprofessionalism has me questioning future business with them.

Scammers!!! They took my money & are refusing to provide me with information on how to obtain my…read more$1700 back!! Myself & my kids are homeless & that money would be very beneficial.

Short version: 5 stars for the Gentlemen in the office can…read morebe strong and very direct, but they are great at what they do. Don, Keith, and Dewayne will get the job done. Office lady, Jade: energy is proceed irritable, impatient, unprofessional, & rude. More detail: -4 My rate was from today's attitude from Jade. The tone she sets is uneasy, & uncomfortable. However, Jade energy today, cause moves to shift. Coming from North Houston, (near 45 off 1960, Don office) to view the very first property that's basically Katy, at rush hour 3:12p. I spoke with jade via text to confirm first location, as well as my ETA, (45 minutes). Jade was 20 minutes from first location. She was inquiring about the second location, to see if it was closer. (I wondered to whom, me or you. I withheld my comment). Jade requested me to send the second address, I comply. She wants to view the distance which I totally understand, being from Houston. Jade disclosed that she's new to Houston and not very knowledgeable about the various of distance. Once arrive at our very first location, she takes a look at my elderly father & stated to my mother, (in the driveway) "why is he looking at me like that? " My mom says he's looking at us. In a fun manner. Inside the home. Jade made a statement. "Ya'll had me waiting for nearly 30-35 minutes" (Girlfriend are you serious? I withheld). Me: Houston is very large, plus it's rush hour. My mother was flying to get here. We came from the across town in rush hour. Sometimes it can take 2 hours" At the second location Jade states, (while opening someone else's mail, which was facial cream): So ya'l pick out a place now? Me: "ugh, no, why would we be viewing this home, if we selected a place, that don't make any sense" J: well ya'll seen all the properties, ya'l haven't pick one? Me: this is the second viewing. No we haven't selected a home. Along with some other choice of words, which I don't care to remember. But how annoying when playing $1,400 for a service to be spoken to like that. I didn't appreciate it, especially with my parents. Then how she was flying knowing that we were following her, she was like: "You can just put it in your GPS. I'm gonna open this house and I'm gone" Honey miss thang didn't give two flips. My mother gave her a compliment on her Gucci flip flops. Her response "yeah, they were really expensive too". (How you got Gucci flip flops, but your vehicle from carmax. I withheld). This kind of customer service was a bit irritating, especially when it's being paid for. She's an advocate and a voice for this business. It's important how you treat and make clients feel.

Exceptional customer service provided from scheduling to close out…read more Kieflyn provided cleaning services including carpet cleaning/shampoo (an add on service) prior to our move. The house not only looked clean, it felt and smelled clean. I will definitely utilize their services in the future for deep cleaning on a quartely basis. Thank you ICON and Kieflyn.

I used the "Projects" section of Yelp to help me find a move-out cleaner and Management of ICON…read morereached out very quickly. They gave me a fair price and worked with me on scheduling the time for the cleaner to come. I booked the appointment roughly 2 weeks in advance. The cleaner did a pretty decent job, although she did NOT clean out the cabinets... And refused to do so. I was in the apartment the entire time the cleaner was there (as was my husband) because we were finishing loading up our moving truck while the cleaner did the cleaning. I had previously messaged the company asking about how it works when the cleaner leaves because she disappeared for a while without saying anything and I was concerned that she left. I was told that she would do a walkthrough with me before leaving to ensure that I was satisfied with her work. I wish I would've known this ahead of time, and I also wish the cleaner would've communicated with me when she was leaving to go get more supplies from her car instead of just disappearing. At the time of the walkthrough, I mentioned the fact that she didn't touch the cabinets. She told me "had she come earlier, she would've done them but she's not going to do them today". I scheduled a MOVE OUT clean, so I assumed that I was also paying to have the cabinets cleaned out as this is part of what has to be cleaned when moving out... This was super frustrating and disappointing, but we were leaving that day at noon to start our cross-country move, so I didn't have time to argue. When booking this service, I wish that the company would've given me a list of what all will be cleaned during my move-out clean. Had I known that the cabinets weren't part of it, I would've booked elsewhere. Additionally, they did not reach out to confirm my appointment the day before... I ended up contacting them to ensure that someone was still planning to show up the next day for the appointment. I didn't like that I had to be the one to reach out to confirm my appointment as it's not professional for them to not communicate with me. It seems as if they're a new business, but there are some things that need to be addressed and fixed moving forward in order to give paying customers a better understanding of what to expect.

I worked with Leroy from MR and can't say enough. He spent the whole day driving my brother and I…read morearound to many different new homes and tours. He was knowledgeable and patient. He helped do some negotiating for us and we found a great home in our budget. The Marshall Reddick team helped make the process seamless. We had questions after the purchase with warranties and Leeroy helped connect us with the builder to answer all our questions. I would highly recommend working with Marshall Reddick.

I can't say enough great things about working with the Marshall Reddick network for real estate…read moreinvestments. Purchasing an investment property in Texas through Marshall Reddick was super smooth, and having them be my property manager means I don't have to constantly deal with things like lease renewals, annual inspections, and maintenance issues -- Heather Foster's team handles all these things proactively and gracefully. I've also done several of their lucrative private money lending opportunities which I love can be viewed and set up all through their website. As a tech guy myself, being able to do things like that online is a huge plus. I would highly recommend Marshall Reddick for all your real estate investment and property management needs.

All their apartment comolexes are the same. Even if one claims to be better it won't be…read more These apartments are the reason I developed asthma. For some of their comolexes they allow smoking in unit but won't tell you that upfront. Once you get sick because of the bugs and smoke they will blow you off and you'll have to fight to get out of the lease even though they really owe you damages. You better lawyer up if anything happens here cuz they won't work with you unless you do. Even their non smoking comolexes still have cigarettes smoke in them. You can complain to the management and they claim to talk to people, as if that does something. They don't really care about lease violations. At both complexes I've lived at, massive roach infestation, loud music daily and sometimes nightly, and trash everywhere. Constant emails about people breaking rules but management doesn't do anything about it. Then they have the audacity to raise rent and charge for pest control but they don't improve the quality of any of their units or the living situation. No insulation, and constant lease violations that affect tenants around them. Only live here if you like loud music, smoking, and don't care about pests and trash. Rent will go up $100-200 after 1 year. Oh and expect to fight for parking

I am unhappy. I unexpectedly needed to move due to PTSD from a previous trauma. I turned in my keys…read morethe day the contract ended. I was fully willing to pay the extra cost consequence for not giving a 60 day notice for ending my contract sooner. I left my apartment cleaner than when I moved in. I was charged over $300 for the walls, floor, and cleaning. The only issue discussed was the pull strings on the blinds that had ripped and that I'd be charged $45. I did not receive the disposition for a chance to contest until 2 days after I was told I must submit my fee. I'm discouraged.

Everyone was great from the time my boyfriend got a quote until move in day. They answered all of…read moreour questions. They were honest about the credit check and if we didn't have rental history. The front office was very clean & welcoming. From Dalila, Jessica to the property manager had very positive (energy)attitudes. They were very respectful with each resident/guest and helped everyone in the order that we came in. They went over every aspect of the lease. When we walked into the apartment, it was very clean even the bathroom, they gave us a welcome basket with (spray, tissue, hand soap, and a glad scent). We are so happy that we moved here somewhere we can call home.

I've been living here not even a year. Management SUCKS! I've never experienced such horrible,…read moredisgusting behavior and rudeness from leasing agents. These apartments are not clean, roach infested , outdate,etc. I've put in request for stuff to get fixed, no one ever came out to fix it and I put that in when I moved in in August. overall, for the price 0/10 do not recommend.

We've really enjoyed working with Chase over the past several years. They're extremely experienced,…read morevery responsive, and a pleasure to work with. I highly recommend them!

After reading the reviews, I noticed most of the high ratings come from owners. That might explain…read morethe difference in experience, because as a tenant this company was difficult to deal with. Email communication often felt passive aggressive and any time I asked a simple question, I got long policy explanations instead of a real answer. I had to follow up several times just to try to renew my lease and kept getting the runaround. I eventually moved because paying rent on time should not come with that much hassle or uncertainty. I rarely needed maintenance since I handled most things myself. Getting my security deposit back took far too long and every time I asked about it, I got more excuses. They charged a 250 application fee, a 25 per person monthly service fee on top of rent, and even offered a 95 option to fast track the return of my own security deposit. On top of that, they offered to charge 495 for move out cleaning. No thanks I can do that myself. I've never ever not gotten back a security deposit. I'm not that person. Everything felt transactional and unnecessary, which honestly pushed me toward leaving. Right before my lease ended, I sent notice that I was moving. Even then, I got what felt like an automated message telling me my renters insurance needed to be confirmed for the next year. I replied saying I was moving out in a few days and still had insurance, and the response I got back basically told me to send proof or be charged 10 dollars. I am not letting anyone nickel and dime me over things like that. 10 dollars. Please quit the shit. Owners may have a smoother experience, but tenants deal with a very different side of things. Best of luck if you decide to rent from them. I will not be using them again. As a property owner and a renter, this definitely isn't the way people should be treated ever. I only have 2 stars because after 30 plus days I got my deposit back. Minus a f*+^€n 5.00 e-check fee. Yall needed that I guess.

Did a tour about 3 weeks ago , was unsure if my dog would be allowed because of his breed. I was…read moreinstructed to fill out my information on Pet Screening which I had several problems with after being told it was a quick process. (Instructions were not very clear). I called maybe 2 days later asking for an update , the answer was always "We are going to call back". I didn't receive a call back, we had to keep calling. After 2 weeks went by I decided to drive up to the apartments @ 1pm for quicker and more accurate update. Upon my arrival before I could say anything I was told "Unfortunately, he is a high risk .." "I was suppose to call yesterday but ... a lot is going on". I feel like our moving process was definitely pushed back from waiting on an answer that had already been answered but just wasn't brought to our attention. I feel like as a "Future Resident" I was not prioritized that way. I understand the workers may have a lot going on but so do we , I mean I would hate to be homeless. After having to call multiple times & getting the same run-around I felt unwanted. Which is fine but I rather them be honest than give my hopes up.

Staff is amazing! They were so helpful and nice especially Jeidyson ! 10/10…read moreMade the process so much easier especially for first timer

Loved working with John!…read more Very professional and efficient in managing my properties. Fast and good service as well! I look forward to working more with the Oak Loop team in the future!

Our leasing experience with this management company was frustrating due to poor communication and…read morelack of follow-through. The process took about a full month. During that time we were told three separate times that the property had been cleaned and was move-in ready. Each walkthrough showed otherwise -- no professional cleaning had been completed. We later learned there had been a water leak, which may have caused delays, but this was not clearly communicated upfront. When we first viewed the home, there were spider webs throughout and both dead and live roaches present. We raised these concerns and were repeatedly assured everything would be addressed before move-in. By the final walkthrough, the condition still had not been resolved, and an additional issue had come up. During that final walkthrough (yesterday), we were told that if we did not immediately pay the deposit, the owner wanted to move on to the "next applicants," even though the property issues had not been fixed. We were also told the owner had already "bent" by approving us, so it was essentially now or never. Once we confirmed we would not move forward under those conditions, we were then offered money off and the option to inspect the property after completion. At that point, it felt less like a proactive solution and more like pressure followed by a last-minute change in approach. There were also inconsistencies during the application process. When I initially called to ask about our application status, I was told there were other applicants ahead of us and we would be processed if they fell through. After I provided the address, the associate confirmed we were actually the only applicant. That kind of misinformation made the process feel disorganized. I understand that maintenance issues can happen and that properties owned by LLCs can sometimes add extra layers to communication. However, clear, accurate updates and accountability are essential when people are planning a move on a tight timeline. I hope this feedback helps improve the experience for future tenants considering this property in Richmond, TX.

We found Honeywood Realty through Yelp and the experience has definitely lived up to our…read moreexpectations so far. Diane has been extremely resourceful and budget conscious as our agent and a property manager. Very professional & quick to respond via messages & emails. Quick turn around time for finding, screening tenants & getting them in. We've been working with them since the last 3 months and this is ongoing relationship for us but so far we're extremely happy to have come across Diane & Honeywood Realty.

Totally unprofessional. Pushy, condescending, and quick to shift blame…read more Does the bare minimum, but acts like they're doing you a favor. Zero respect for landlords, zero accountability. Worst experience I've had with a property manager -- and I've seen some bad ones. Avoid if you value your sanity.