I moved to the area six months ago and this has been my closest Target to me. The first couple times I went I noticed that the layout is a bit strange. The beauty section is split into two sections, which aren't next to each other. The first beauty section is crammed back into the corner in the front of the store, and then the rest of that section is right in front next to the front doors(on the entrance closest to Big 5). I remember my first time there getting pretty frustrated at trying to find things. It added to the frustration that the aisles are tiny and two carts can't even fit through, other aisles had random pillars in the middle, again blocking two carts from being able to get through. I've never been to this Target when it's not busy, so it's super annoying trying to navigate around while trying to browse or find things. Other customers are also visibly frustrated and annoyed navigating past you in crowded areas.
The clothes section seems to always be a little messy and out of a lot that others stores seem to be able to keep in stock. Seems like they have an issue with keeping the right amount of stock in every section.
Other sections in the store also look like no employee goes through to "face" throughout the day and straighten up. The candle section comes to mind since that's one of the areas that I was in today. All of them were mixed, and several were out of stock(as always).
I'm a shopper that if I have nothing better to do for awhile, I'll browse around and buy a bunch of crap that i don't actually need. I'm not sure why that would draw LP's attention, since I feel like a lot of their customers do the same thing. Maybe because I'm younger looking? I've been in a couple times where their "undercover" LP dude pretty much tries to sneakily follow me around the store the entire time I'm there. Definitely comes off a bit offensive to me.
Lastly, their entire store is extremely understaffed. Is there just vacant management and HR positions so thats why the staffing hasn't improved? Dunno. Can only speculate why it's so awful. I'm inclined to believe that maybe the management team that they do have isn't great with employees, leaving a high turnover rate and people quitting. Guest Services has one employee when they clearly need a few based on the long line I see every time I'm there. The checkout lanes are where you really notice the lack of staff that they have-be prepared to wait several minutes. Not even exaggerating, it's nearly ten minutes every time that I have waited up there. There's usually only two cashiers there, leaving a ton of customers pile up, self checkout is just as long of a wait. Side note- I've seen a couple people being rude and complaining to the cashiers about waiting long.. it's not their fault. I'm sure they'd love more staff up there to ease some of the pressure on them and to make things speed along. They have zero control over the hiring.
I used to love Target and go twice a week, now I try to avoid it at all costs. Who wants to go somewhere that they know they're going to leave pissed off? This management team really needs to put in even the minimal effort. read more