My appointment for my yearly checkup was for 8:15AM. I arrived at 7:55AM. Waited patiently for 40…read moreminutes. At 8:40AM they told me it will be ANOTHER HOUR ! I told them to please cancel my appointment and left. This is purely disrespecting patients time and have no excuse.

My daughter had her eye checked- up and got her prescription on this store. The eye doctor Jocelyn…read moreMarie Cercone requested an urgent Brain Scan and had it done on August 24th around 1PM - its September 6th now the result is not being relay to us. If this is an urgent order regardless whats the result the doctor or her assistant should let us know through email or call us by phone. I am not happy on how they handle this customer service sucks and font go here !!!! I don't understand they keep displaying their 5 stars recognition on the lobby when its not true!!!!

This is a great staff and they are all professional in terms of helping. I would recommend going…read moreback and they have a lot of options for frames.

Dr. Goolsby and her staff were kind, and professional. They were very welcoming for my first visit…read more. I will definitely be returning for future eye care visits.

Very very disappointing service. Dr Martin was rude to my…read morefiancé when he brought up an on going eye infection, he believed it was caused by his contact. And jumped on him for using his own eyedrops, asking why you hadn't been in sooner mind you this was a first-time patient visit? Then she proceeded to tell him that he was not eligible for Lasik something our previous doctor of many years who retired had approved already? So after an already initial bad experience when he went back to pick up his glasses, the girl working at the front, went to adjust them, and then broke his frames! She just sort of chuckled and said well, that's why we have the insurance when you use your own frames .. like what? How rude can you be to a customer that just spent $300 to have nothing he can't use the frames because they're broken.He can't use the lenses bec they are cut for those frames specificly so he's just SOL.

I do not understand the negative reviews at all. Dr. Martin is the best, she is attentive, smart,…read moreand totally up to date on the latest care and treatments. I was referred to her by friend for dry eye issues that have plagued me for years. Decades of futile dry eye treatments are now a thing of the past--it's so liberating not to need bottles of drops constantly. It's like she made a miracle happen. I highly recommend Dr. Martin and her practice.

We had a great experience! Carl D, He was very professional, efficient, and got us in and out in a…read moretimely manner. What really stood out was his attention to detail and customer service. We were dehydrated, and before we even had to ask, he kindly provided us with water. It's clear that he genuinely cares about his customers and goes above and beyond to make sure they are comfortable. I highly recommend his services and would definitely return in the future!

We have used this location twice and both experiences were incredible. I paid an extra $15.00 to…read moreget a photo of the back of my eyes to see if there are signs of diabetes or high blood pressure and I was clear. They looked normal. I also paid extra for anti glare protection on the lenses for my sunglasses and can say, it was well worth it! There was a huge selection of frames to choose from and it made me indecisive. After settling for three pairs of the cheaper frames I sat down to order. The total was going to be around 120 for all three pairs. The salesman was very patient. I ended up not getting the three I originally picked out and purchased two Coach frames instead. I used one frame for sunglasses and the other for regular glasses. They feel lovely on and came with coach eyeglass cases. I could not be happier with this purchase! I have never worn glasses so consistently. I absolutely love them. I paid 450.00 for everything and it was worth every penny. The glasses arrived in 6 days! The staff members and doctor were all very friendly and polite. We will go to this location for our optical needs in the future.

I will start with the fact that the waiting room is the size of a small closet. Arrived 5 minutes…read morebefore my appointment to a packed waiting room. It was my first visit and I was immediately concerned that I would be seen on time. Completed my paperwork and waited. Apparently they do your "pre-testing" in a room next door but I never made it to that stage. I politely told them to remove me from their system when I left after waiting for 40 minutes. Do not recommend.

The optometrist and staff was very courteous and helpful. Xavier was especially helpful . He…read morehelped me pick out frames and took the time to explain the different options available.

I've been going here for several years. Not sure what has happened to them over the past few years…read morebut visiting their office has become extremely frustrating. Today, I had an appt for 11:45. For the last several days, I've gotten text message reminders, voicemails, and emails reminding me of the appt. Yesterday, I was asked to come in 15 minutes early. This morning I rec'd a text that my appointment was moved to 11:30. I changed my plans around at work to accommodate. I arrived at the front desk at 11:25. I filled out one sheet of paper and they copied my insurance card. I sat down in the waiting room at 11:30. The waiting room had 5 or 6 people waiting when I arrived. I waited in the waiting room for 50 minutes. I asked the front desk why I was asked to come in early and my appt time was changed and no one had a clue. I ended up leaving. Based on prior visits, surviving the waiting room doesn't mean you are on the fast track to leaving anytime soon. Once you pass that hurdle, then you get to read the eye chart. Then back to the waiting room - or if you are lucky, on to your room....to wait. Then after 10-20 mins Dr Trapeni will visit. They you are rushed out to the saleswoman who pushes overpriced lenses and frames. Beware, she gets upset when you tell her you just need a copy of your prescription so you can order your glasses online for half the price. They have always quoted me $300ish on basic glasses with none of the fancy lenses and add-ons. My insurance pays $200 towards that amount. However, I learned a couple years ago, I can go online and get the EXACT same glass, plus all the upgraded lenses for less. For instance, had I gotten to see a doctor today, I was going to order online and get name brand eyeglasses (with upgraded lens) and sunglasses for $240 - TOTAL, that means only $40 out of pocket for TWO sets of glasses. This practice couldn't come CLOSE to that price. I wish I could say the extra expense paid for better service, but after waiting 50 minutes for nothing, I don't think that's the case.

Dr. Trapeni is an outstanding eye doctor. Having said that, it takes more than just the boss to…read moremake a good experience or a bad experience. Well, the front desk staff really makes a rough mark on this establishment. The main front desk person is abrupt, harsh, and inept. Sadly, this is making me not want to go back even though I really love the care of the doctor.

This place is so ghetto and not professional. My son ordered grey sports glasses and when I went…read moreto pick them up they weren't the same pair. They were black. I went and grabbed the grey ones from the drawer they were in. they had the wrong SKU on the demos on display. The gentlemen popped the lens out of the new pair and put them in the demos and handed them to me. They were dirty and used and had adhesive on the sides. He said if I don't want the demo, it's gonna take weeks to get another pair. He didn't even give me the option till I complained. I will never go to a visionworks again.

Marie was such an amazing help today. I always have a hard time picking new glasses. She took the…read moretime to help find the perfect pair of glasses for me. Thank you again Marie you're such a kind and amazing person!

I cannot say enough wonderful things about Dr. Nichole Rudowski, OD, Tristan, and the entire staff…read more Dr. Rudowski is incredibly knowledgeable, thorough, and genuinely cares about her patients. She took the time to make sure my vision needs were fully understood and addressed, and I never felt rushed during my appointments. It's clear that she takes great pride in providing exceptional care. Now, let's talk about my glasses situation. I currently require three pairs of glasses. Not because I'm bougie, but because apparently old-ladyhood has caught up with me and decided one pair just wasn't enough. Distance glasses, reading glasses, computer glasses... if they make glasses for finding my other glasses, I may be next in line. Thankfully, Tristan and the staff were amazing throughout the entire process. Everyone went above and beyond to make sure each pair was exactly what I needed. I did have to come back a few times for adjustments to my computer prescription, but every visit was met with patience, kindness, and a sincere desire to get it right. At no point was I made to feel like a nuisance. Instead, they continued working with me until everything was perfect. In a world where great customer service seems increasingly rare, this office stands out. Dr. Rudowski and her team truly care about their patients and are committed to making sure you leave seeing your best. Their professionalism, expertise, and genuine compassion made every interaction a positive experience. Thank you, Dr. Rudowski, Tristan, and the entire team for helping me navigate this "not-bougie-just-aging" chapter of life with clear vision and a lot of patience. I highly recommend this office to anyone looking for outstanding eye care and exceptional service. P.S. They gave my fur brat all the love too! Many thanks! Melanie Judd

We went this morning and had excellent care and service from everyone! Dr. Rodowski explains…read moreeverything to us and has established a friendship with us. Jessica at the front was so helpful with the ordering contacts and glasses! It's like a family! We felt very well taken care of!

Y'all... yesterday I went to the Little Clinic in Smyrna for a sore throat. Noah (assistant)…read morechecked me in, took my vitals, and administered a strep test. Let me say that this young man had such a great personality, put me at ease, and was extremely polite. I learned he wants to go to med school. He will make an excellent doctor one day. The RN was also great, but just wanted to give a shout out to Noah and prayers for his future!

Not a good experience. Took my teenage daughter for UTI symptoms and Liza Samuel, PA refused to…read moregive her a prescription because she said we should go to an ER to make sure it hadn't moved to her kidney. She had zero pain in her back where kidneys are and other labs were normal so no reason to suspect that. When I asked about giving her an oral antibiotic to try first, she said oral antibiotics are ineffective on kidneys. Flat out lie. Not feeling like we had any other choice, I took her to an ER. After waiting for 3.5 hours, we were seen by Dr. Nowak and she agreed that it was WAY overkill to send her to an ER for a UTI. She said oral antibiotics are absolutely effective for kidneys too and my daughter should have never been sent to an ER for a plain old UTI. We spent hours of wasted time and who knows how much money since we haven't met our deductible yet because Liza is inept and doesn't know that oral antibiotics work on kidneys just fine. In fact, that's exactly what the ER prescribed, oral antibiotics, before we finally got to go home. What a waste of time and money. We will NOT be going back to this little clinic ever again.