Here are the issues I encountered during my 2 month's as a new, and never again, patient for Martin Eyecare:
1) Incorrect eye prescription: On my initial exam 2 month's ago, Dr. Martin wrote a script for 6.00 in both my left and right eye when I have been 6.50 for the last 5 years in both. I was told that I had been overcorrected and 6.00 was my true script. I tried using 6.00 in both my eyes during trials for contacts and it never worked out. Also per my request, but not fulfilled fully, they did let me try out 6.50 in my right but they wouldn't budge on giving me 6.50 for my left.
Today, they tried fine tuning after 1 week of me trying 6.00 in both eyes AGAIN with another brand which luckily wasn't causing me discomfort. I was still having difficulty with vision though. The doc made the comment along the lines of that my case "didn't make any sense"- which just cemented that they thought I was a difficult patient . Come to find out she was almost going to really over-correct me with 7.00. I told her for the 5th time, that my old contacts that were 6.50 always worked fine for me and still do. So she finally allowed me to get 6.50 in both my eyes. I don't know why it took so long to understand I see with 6.50. With this ordeal, I came to have a lack of confidence in their script and ability to exam. ( I have worn glasses since age 5 and contacts since I was 13, and I have never had 2 months of appointments to figure out my script.)
2) Foreign Body Sensation in Left Eye not Addressed Fully or Corrected: As we tried to discern which brand and prescription would work best for me, I noticed a discomfort / "weird-feeling" in my left eye with each of these brands. I am not even sure if it was the actual trial contacts themselves causing me the issue or my eyes. Either way, I was disappointed by the lack of probing questions to understand the issue since it was hard for me to explain, and they did not perform further analysis or examination of my left eye (and I mean no further looking into the issue, no pass with the light, no looking under the eye lid, asking what contact lens solution I use nada!) . They only tried throwing more contacts at me to tryout, or stating unsubstantiated reasons why I may be experiencing this issue, e.g., floater, duration of eye contact wearing, eye rejection. With this ordeal, I felt ignored. and victimized since my eyes weren't reacting the way others do, because as the tech stated on several occasions "no one else has had any issues with 'this' brand."
Goodness, all this trouble and I have no issues when I wear my glasses or wear my old brand of contacts.
3) Contact Brand: I am almost blessed by the fact that my contact brand "is going the way of the dinosaur" as the doc put it. Biomedics XC is not supplied by them. I was tolerant of the needed change although it made me unhappy. Had my brand been available, I probably would have ordered contacts and they would have been in the incorrect 6.00 prescription, which would have not been a good scenario.
I created a Yelp account today, to share my experience since I didn't see any similar ones online- and this is for individuals searching the internet trying to find a provider in Smyrna. To give a full, honest review, I was always taken back in a timely manner for my appointments and greeted with a smile BUT at the end of the day that doesn't help an individual physically see and have eye comfort. Maybe it was me growing tired of having to go every week for the last 2 months, but there was an underlying rushed feeling and a sense that they didn't care how I felt or what I had to say. I decided to pull the plug with them today even though it was hard for me to "give up". I bought contacts from them today, in fact, and thought the AirOptix brand was working for me, but I had the issue with the left eye when I got home- it was an absolute disappointment for me and for them I am sure. They said they could do nothing further for me to help with my left eye. They did refund me for the contacts which is appreciated, but it's sad that my $80 for the initial exam was blown to the wind since I am going to try another doc and get a 2nd opinion on my prescription and possible left eye trouble. Its additionally upsetting that I have to now pay $120 to get another exam since I now have to pay out-of-pocket.
I didn't escalate the issue fully with the office. They probably would have kept having me come in and doing nothing for me so they could feel like they give good service and did all they could for me. They did not try to address my dissatisfaction with them when I returned the contacts today or later on in the day to retain me as a patient, so I guess I must have been ONE OF THOSE patients for them. I recommend you try another provider's office. I dreaded each time i had to go in and I am glad I no longer have to have that feeling. read more
