Generally I love Target but for the first time I used there optical service for an exam and new glasses. Every step of the way has been an absolute nightmare! I scheduled an appointment online. When I arrived to my appointment I picked out the frames I wanted right away. When my appointment started, the optician Amy told me that they don't have an on-site doctor anymore at this location. I said "oh, that's fine." She said, but that means you have to pay for a retinal scan as we cannot do eye drops without an optometrist on site. She said "yeah I wish they told you that online when you schedule with out stores, but it's new so it doesn't". That was an additional $40. The doctor via Zoom was great. However, they couldn't get the equipment to properly work. After my exam, they couldn't find my insurance in the system (it's a very common insurance, Highmark Davis), but the other optician helped them. My entire visit took 3 hours--I've never had it take that long anywhere else.
She said glasses usually arrive after 2 weeks but often sooner. I called after 16 days to ask if my glasses were ready. I was told she was helping someone in the store and I should call back in 5 minutes. I did. My glasses had been ready for days! She said "oh you didn't get our text message?" I had not and confirmed my phone number which is what they had. I asked if I could pick them up the next day (today) and she said yes, we're here from 10-6. I said great, anytime? She confirmed anytime. I arrived at 2:15 and there's a sign up that they will return from lunch at 2:45.
I hope my glasses are amazing after all of this but I've never been so disappointed with an optical visit in my life.
This is the Warwick Township store in Lancaster PA. read more