This is the most horrible Target ever. There are never more than 2 checkout lanes operating no matter how many people are waiting, and the cashiers often have a bad attitude. I don't think I have ever seen the same cashier twice. On top of that, the food department is always discontinuing everything and every time I go there they have less and less of what I want (I have to go to the Target on the Berlin Turnpike to find them). The sunglasses are a joke - Right now about a quarter of the displays are filled, and it's summer! Same is true for the jewelry. The shoe department is constantly a mess....The whole place looks so sad especially compared to other Targets.
I wouldn't have given it only 2 stars but the Optical department has got to be THE worst I have ever been to in my 55 years. I have been going to eye doctors all my life at places like Sam's Club, Sears, BJ's, Opticare, etc., and never have I been anywhere near as unhappy with the service at any of them as at this Target Optical. My first clue was when on my first visit there a female customer was arguing with one of the staff and left in a huff. I gave the store the benefit of the doubt since I didn't know the situation. In retrospect, I think I was being too generous. The doctor is pleasant enough but her exam room does not feel or smell clean plus she is just a bit on the creepy side. Then, they screwed up my contact lens order. They gave me four boxes of right lenses instead of two of the right and two of the left. At first the man behind the counter tried to tell me that's what I ordered until he read the file and had to consent to the error. I was very forgiving about this but I had to wait yet another week and a half. It's a good thing I had some left!
When I came in to get the corrected lenses there was only one woman waiting on customers (I have usually seen two men there). She was fitting a woman for her new eyeglasses when I walked in. I told her I was just there to pick up some contacts. She told me she would be with me "in a few minutes". Well, in a few minutes she was finished with the woman but then went on to tend on two other women who were sitting there waiting. I had thought they might have been waiting for the doctor, but they were waiting for the saleswoman. When I asked them if they minded if she gave me my lenses since it wouldn't take more than a few seconds for her to go behind the counter to hand them to me, they said in a very nasty and hostile tone, "No, we've been waiting here a long time". WHAT? The saleswoman told them politely that it would only be a few seconds to give them to me. They still insisted that she not give them to me. Sorry, but in the polite society I grew up in that is just unheard of behavior, and I told them right to their faces that they were not nice and that if they had asked me for that favor, I would have said "no problem" no matter how long I had waited. The saleswoman went to get my lenses and in no more than 15 seconds handed them to me. How ridiculous for them to make such a fuss over 15 lousy seconds and ruining my day (and the saleswoman's day too) in the process for something that's not even our fault!
Despite the saleswoman having gotten me the lenses, I told her they had just lost a customer. I am sure I am probably far from the first customer they have lost nor the last. I realize their customers' lack of manners nor the lack of adequate staffing are not their employees' fault but who wants to go somewhere where there are nothing but problems and nasty people like those two women shop? I left New York to get away from people with sour attitudes like that. If they weren't kept waiting so long they probably wouldn't have taken it out on me, so it's the store's fault. I only went there because it's convenient to my office and it accepts my insurance, but there are plenty of other places nearby where I could go for that. This Target is just the most sick and miserable store I have been to in a long time. Seriously, I think it needs an exorcism or something!
By the way, as if all of the above isn't enough, when I got home I noticed that the "corrected" order was STILL wrong! This time they got the prescription right, but the type wrong! They gave me a slightly different variety of Bausch and Lomb lens than I usually wear, again, by mistake. I wouldn't have fussed over it, but I had tried that variety in the past and my eyes didn't like them. I called the manager the next morning to say "What's up?" and he glossed over it but told me that he would be happy to order them again for me. He also told me how "rare" it was for anyone to have such a negative experience in his store. Now, why do I find it very hard to believe that?
Stay away from this place at all costs! read more
