I just had a great experience with Brandy and the team at Furniture World! I'd gone to several…read moredifferent furniture stores and narrowed down what I was looking for in terms of style and color, and the fact that I definitely wanted the brand, Stanton, but with the long lead times for all ordered furniture, was referred to Furniture World because they have access to a large number of styles in stock. Specifically, with Stanton. (If you're not aware, it's a furniture manufacturer based in Oregon with great quality and fabulous warranty.) Anyway, I went and Brandy was the PERFECT combination of available, helpful, and not pushy. I was able to explore and try different pieces, ask questions, and she gave great recommendations. She was beyond patient while I FaceTimed my husband, shared dimensions, and even helped me drag cushions outside to see the colors in the daylight. They have great availability for arranging delivery, and it's very reasonable. Another quick side note that just made me pleased to shop here: A gentleman came in while I was there looking for office chairs, and while it's not a product they sell, Brandy still gave him recommendations and advice on where to go for a good selection. Finally, the atmosphere among the people working there was exactly what you'd hope for. It's not a team of salespeople competing against each other for a sale, it's people that seemed to genuinely enjoy each other's company, chatting about life outside of work, what you'd hope for in a work environment. Highly recommend Brandy and the team at Furniture World!

Service wasn't great. Once the salesman realized we were shopping around and weren't going to buy…read morethat day he walked away and went to talk with the other employees. There were no other customers in the store and we had to approach them and interrupt their story time everytime we had questions. The showroom itself was a little dingy but their selection of pieces was okay.

We have been buying from Underhill's for 20 years since they have high quality products and…read morereasonable prices, especially when there is a sale. The wood for dining tables, coffee tables, headboards, etc is all REAL wood which is hard to find these days. And there is a GREAT selection. The furniture they carry is all classic. It will still look good in 20 years. After 20 years of having the dining table we bought there, even though it looks amazing still and never had any issues, we went back to get another one for a refresh. We were lucky in getting to work with Phillip who very sincerely friendly and happy to help. He also was there when we needed him, but also kept his distance when appropriate to let us talk and look at products. His product knowledge was very good and if there was a question he wasn't 100% on the answer (once maybe?), he went and verified which is very appreciated. Most people these days would just say what they know as the truth rather than doing the double-check in this situation. He wanted to make sure we got what we wanted / needed. He wasn't pushy or rushing us like many sales people do. They should clone him :) When we need another piece, we will be sure to keep going back to Underhill's and will request Phillip:)

Great selection of everything we needed. Nice people including the delivery guys. The A America…read moreBedroom set is beautiful solid wood! Really! And we bought a new mattress it is a nice Simmons Beauty Rest.

Quality is just no match for this price, though it is higher as compared to nearby shops…read more We receive guest compliments for great looking furniture and they ask where did I buy from... Customer service is outstanding...

We have been customers at Dania for years and have furnished three homes with their furniture. I am…read moreso upset that they delivered a dresser to our home damaged. I let them know right away. They refuse to replace it, fix it or reimburse me when their delivery driver broke it or it was damaged during transit. I went and dropped off their furniture at their front door because I simply can do nothing with it. I am so shocked by their behavior. I am never returning as a customer. This is so horrible to be treated this way. I've spent thousands with this company.

FATIMA was so helpful and I bought an amazing white circle marble table with chairs. It was meant…read moreto be I came in 30min before closing, told her what I was looking for and she took me to two amazing options! I'm so happy with my choice and excited for the delivery and that they assemble for me! Thank you for the awesome experience and good energy! Customer service and real genuine people to work with are hard to find. Check them out and ask for Fatima!

We got helped by Anthony today, he was an excellent salesperson! He gave us space to browse,…read morediscuss and was very helpful answering questions. Wasn't pushy, and wanted us to find what we wanted, not to sell us something. A big thing though was, the way he handled my wife being the one making the call. Some places default to men, or get weird about women asking questions or being direct. He deferred right to her as she talked with him. Was natural and kept the sales transaction flowing without missing a beat. Very professional, very well done. Thanks Anthony! Also, great price on a new sofa that we're very excited for!

Love this shop, very unique items at completely reasonable prices…read more I didn't even feel the need to sage my newly purchased dresser. Save yourself some time and go directly to The Furniture Guy!

Sounds like there is a pattern here with the rude and aggressive owner/manager. My experience with…read morethe process of consigning a lamp was fine, but I will never shop or consign here again (and I have some cool MCM things to sell). Dropping off my lamp and picking up my check, seeing the same behavior with the customers before me, was tone that the customer is stupid and a waste of his time. Then when I called him out, he acted confused about it. So unless you like to be treated this way, I'd advise you take your time and money elsewhere. Jerk.

Dwayne L- Design Consultant, couldn't have asked for a better result! We were on a lengthy search…read morefor a couch with a chaise that would fit in our basement. We called with questions specific to the couch we were looking for, texted pictures to him with immediate response and spent hours on the showroom floor designing our own furniture with his help. If you would like a great design specialist for your Home Furnishing needs- Dwayne is your guy!'

Their selection was the best of the furniture stores we saw that day. The salesman was nice enough…read morebut definitely seemed to rush us around even though there were only 2 other customers in the store. They have great prices considering they're a small family owned business and our salesman even helped deliver one of the pieces since their delivery people weren't there that day.

Always a joy shopping at this particular location, staff is always happy and helpful!read more

Ok 2 stars because this store was a mess the day I shopped there. I was so overwhelmed that I…read moredecided to just get one thing and then leave. I love HomeGoods and shop at many of their locations often. I was at H-mart across the street and was delighted to see a HomeGoods across the street. I decided to go in but quickly regretted it. One of the first problems with this location is that they are overrun with inventory. This isn't a large store, so I don't know why they have so much stuff. There isn't enough space in the store to display it all in a safe and neat manner. I used to work retail many moons ago, so seeing unpacked boxes hanging out on the floor, as well as a wall of unpacked cardboard boxes in the lighting section, tells me that their back storage area must also be full. There were also about 5-6 tables outside of the store with tons of stuff on them, all clearance that they were trying to get rid of. The store looks sloppy and unprofessional. It's like the manager and the staff just to give a damn. The shelves are also a mess and the merchandise was sloppily hanging on the shelves. There was one aisle that had pillows on the floor. There were so many that they were blocking the way. You couldn't get through without stepping on them or tripping. Are they trying to get sued??? Honestly, there was just shit everywhere in and out of boxes. Even if this was just a bad and busy day, I will never come back. The location in Queen Anne on Armory is much nicer and better run. If you want a nice shopping experience where you aren't at risk of injury due to store items on the floor, don't shop here.

Roberto is REALLY great! Very communicative and does what he says he will and shows up when he…read morepromises. Our chairs and ottoman turned out beautiful! First class and so elegant! Don't go through a big retailer to get your stuff reupholstered- come straight to Roberto!

Roberto is a gem. He is highly skilled and has impeccable ethics. Couldn't ask for more.read more

One Word Can Describes My Encounter with this Fabulous…read more Fabulous Store "WOW" I've been looking for furniture for my home for six months until I came across this five star Gem Nested in a corner behind all the big brand stores Where I was greeted like a member of the family Now that took me by surprise since every other store I felt like a they didn't have the best interest for what I wanted but just to over change me for thing I didn't really need But HERE at HAYEK'S they took there time and explained to me every detail of how the sofa was built and what type of leather it was with a sample to experience the feel of each type of leather What I do know is that this place will be my to go place for many years to come I would love yo show off what I purchased but it's a one of a kind piece my wife want to keep it that way Thanks to the staff for your wonderful service Can't wait to take my daughter that's getting married soon to purchases her new furniture from there

Buyer beware. While they have some high quality items, don't expect any help or support if you have…read morean issue with your order. After 15 years of working with them, we will not be going back.

In short The big chains are all the same to varying degrees,…read morebut their inventory is solid here, and they seem to have the best prices. In long We need a better recliner for my lovely bride, and maybe a better bed. She's dealing with pain and immobility since her stroke last year, so these are big necessities. We've checked a couple other places, and the chair she likes here has all the same features and comfort but costs 30-50% less than the other stores. The adjustable bed is crazy expensive, but probably is anywhere. The showroom here is huge, and they have filled it well. It's a bit scattered in terms of where each type of furniture is, but it looks nice. The salespeople here are pleasant, and they can answer every question without having to run to the back over and over. That's a plus. They carry tablets to run numbers and look stuff up. The big downside is that they clearly train everybody up to never leave a second of air in the conversation. They never, ever stop talking, even if you're trying to talk amongst yourselves for a second or need a second to think or whatever. I suppose it could be worse, but not all of us need that kind of handling. Still, I'll take a well-trained staff and better prices over a calmer conversation. We'll be paying for this stuff for a while, but we need to be in the store for less than an hour out of our lives.

Buyer beware: Do not trust salesperson's verbal assurances about whether an item is returnable…read more My partner specifically explained to the salesperson that I was out of town and needed to see the rug before we made a final decision. He was told that if we didn't like it, returning it would not be a problem. After I returned and we decided the rug wasn't right for us, the store claimed it was non-returnable. When my partner spoke to the manager, he was essentially told there was "no way" the salesperson had said that. Either the salesperson misrepresented the policy to secure the sale, or the manager refused to acknowledge an employee's mistake and honor the promise. Neither reflects well on the store. After reading other customer reviews, which I wish we had done beforehand, it appears that poor customer service is a pattern at this location. P.S. The rug was still sealed in its original packaging and had never been used. It was in brand-new condition and could have been returned to inventory without affecting its resale value.