I was sent to this location after being referred from another Target at the Westfield mall. I was looking for a synthetic fabric dye.
I asked a helpful young man that was merchandising the aisle if he knew where the dye was because the spot for the dye was empty. He check with this scanner and saw that there was 10 in stock (I was told this from the Westfield mall). However, there was none in the floor. Since, he was restocking the floor, he pointed me in the direction of his supervisor and other coworkers that were in a group talking in front of the check lanes.
Once I walked over, the group of 4 immediately dispersed and PRETENDED to work or stand separated from each other. Cristian the supervisor, turn his attention to me but was rude to me when I showed him the item on my phone, saying I'm at the wrong location. I corrected him that I was showing him the item as reference.
Also, that I was actually referred from another target that had already checked his inventory and that one of his workers already confirmed that there should be 10 items in his inventory. He them, pulls out his mobile device to get the item number and check for himself. While doing that he said he was disappointed in his worker that sent me to him. I corrected him again, saying that he and his other 3 workers were doing NOTHING, while the other working was restocking the aisle. And that I was not upset at the worker that sent me other to him, if he could just help me.
After checking his inventory he said they got the shipment in 3 days ago, but It doesn't show in their back stock or on the floor so he wouldn't know where the item is. But he said he'll look around. After looking for about 5 minutes. He came back to say he had no luck. I said that was fine (if they don't have they don't have it, I'll look at another location). I was not upset, I was just sad and disappointed they didn't have the item. I told him thank you for looking.
As I'm about to leave, he begins to LECTURE me, saying I should've called ahead of time so that I wouldn't have wasted my time coming to there location. And that you can't trust the inventory.
I don't know what delusional self righteous world he lives in, but if another worker at another store checks the inventory and it says you have 10, you should have 10. Especially, if the shipment came in 3 days ago, but for some odd reason all the items are unable to be found. That shows how disorganized the store is and how badly the store is managed.
Target needs to reevaluate who they promote to supervisor and retrain on how to speak to customers.
I usually don't visit this location and I probably won't return because of Cristian. read more