Months I began looking for a living room sofa set. I visited showrooms all over San Diego, Orange…read moreCounty and Los Angeles. Until I visited Furniture Depot in Chula Vista, most the sofas and accent chairs were either cheap, poorly constructed, overpriced, they didn't have the size sofa for my living room... or the fabric wasn't the color I was looking for to match my other living room decor. One store I was going to buy from prior, the owner had me pay for the entire living room set upfront "because it was custom" then after waiting over a month the guy told me the fabric was discontinued. I found a swatch sample in their showroom that was basically identical, but the owner told me it would be $1,500 more for that fabric. I told him the deal is dead, give me my money back, which he did. I concluded the guy seemed nice but he was like a wolf in sheep's clothing. After that painful ordeal, I went and searched showrooms in San Diego's South Bay. I was about to give up but there was one last store I went into that day on Broadway in Chula Vista, Furniture Depot. Right from the beginning I was impressed. Their showroom larger than most furniture stores with vastly different styles throughout. The manager Dustin greeted me shortly after I walked in. He was there to assist and answer any questions I had. Dustin was very knowledgeable about all the products. He put everything at ease. It was a relief speaking with someone in the business who was honest and transparent about everything. After speaking with him only a few minutes I knew I was going to make my purchase through this store. Everything I was interested in could be ordered new, he explained. He offered custom sizes and many colors to choose from. Dollar for dollar, based on the quality of product, I don't think there's any local competitor that can match their service or quality. The turn-around for the custom-sized furniture was very fast, less than 2 weeks. The guys who delivered the product performed a white glove delivery service for a very low reasonable fee, lower cost than most furniture places offer. I ended up buying a 92" sofa, ottoman and accent chair - all new - all matching fabric, great quality, and very comfortable to sit and lay in. I'm glad I found this place. I highly recommend this furniture store. (My photos in this review)

Low quality furniture. Especially the mattresses. They will not follow up on defective products…read more After 4 months of wasted email, calls, holding on the phone, they are still giving us the runaround after paying over $800 cash. Poor customer service. They don't care about anything except taking your money. Stay away! Not worth the headache

Love this place! I'm a returning customer. Great customer service. Great location, and I love the…read moreselection. I'll be coming again! Excellent value.

I used to think this place was the best until I bought the warranty for some really nice couches…read morethat weren't cheap and when I called about the warranty, they had sold me a pamphlet only they never give me the insurance card so they sold me the insurance card for $150 and will not honor the insurance now that the electrical recliner parts are failing. I don't know what to do. They're only a year old and now I'm stuck with them and all the extra money as well. If anybody has any questions about what's going on, just let me know. I'll gladly reply when I called. They just shook me off and didn't do anything about it.

Eric was our sales associate, VERY knowledgeable, kind, helpful and VERY PATIENT WITH MY HUSBAND…read moreAND I. We will definitely buy from Eric again. The mattress we bought is COMFORTABLE just what i was looking for and the couch is BEAUTIFUL goes with everything in our new home. The shipping was expensive for no farther than they had to go. The gentlemen that delivered our items were so nice and efficient. Took all the plastic and cardboard with them.

I was looking for a new bed frame and mattress and Joel (the manager) was able to find us exactly…read morewhat we were looking for. He was even able to give us a $400 discount for Presidents' Day sale. We ended up buying a pull out sofa for the kids room as well while we were there. I would recommend coming here over the bigger stores like Bob's or Jerome's

My wife and I have been on a mission to find the perfect furniture, so we've explored all kinds of…read morestores--big names, corporate chains, you name it. But every single time, we end up coming back here. We've now bought three different types of furniture from this place, and each piece has been exactly what we were looking for at a great value. Tom, the owner, makes all the difference. He's not only incredibly knowledgeable but also truly cares about finding the right fit for you. Tom listens, gives honest advice, and makes the entire experience personal and easy. If you want quality furniture at a fantastic price and a level of customer service that's almost unheard of these days, don't waste time elsewhere. We couldn't be happier with what we've found here and will keep coming back!

This furniture store is cheap and cheap for a reason. I put money down for a couch and wasn't able…read moreto continue to pay to buy due to me moving CITIES. I call to ask for a refund & the workers are VERY rude telling me to call back to the vendor who "sold" to me. I called for a week and Danny was the vendor who "sold" to me. He NEVER mentioned anything about 30% refund. I put $124 down & is only willing to give me back $80 ... horrible customer service. They must need the money so bad since they barely sell. DO NOT BUY FROM HERE !!!!!!

Great service. Alot of selection. Cheaper than other big corporate home furniture companies. We…read morejust bought a new bed frame with mattress for our upcoming new born next month. Communication with Quincy in regards to the delivery date and time was on point. Very responsive person. Delivered, assembled in a timely manner and clean. They didn't leave any trash behind. Great value! Excellent customer service!

I like what they had to offer. There was a good selection of items to look at, to sit, test, and…read moreimagine in your place. The place gave me an opportunity to envision how I wanted to position things in my room. Not as much as IKEA but that's okay. The value was a bit out of my price however. I thought it would be competitive but I've seen some things online or at other shops that are a bit more competitive. We came in on a Sunday and was working with one guy who spoke Spanish. He was super nice and helpful. Then there was another gentleman there of Asian decent, who we noticed kept giving us the side eye as he was working with other customers and closing a deal. We weren't fans of him and sorta felt uncomfortable. Nevertheless, we had a good time here. Came away with some additional thoughts. And even though we didn't buy anything, we liked our time here. Perhaps in the future, we will stop by here and give it another chance.

My wife and I were very fortunate to have made our choice in furniture here. The customer service…read morewas exceptional! We really enjoyed our time spent with Victor and Wendy, they were very professional and assisted us with all of our needs. DEFINITELY RECOMMENDED! Be Blessed Guys & Thanks Again Mike & Nadia

I would not recommend. Yes they give you store credit. That's the up part. The down part is that…read morethey want to give you what they have on floor. That's where they use the I'll give you a good deal at the end of your purchase thing. I had gotten a thrumble (bunk beds with a 3rd bed at the bottom(floor). The material is so bad. It's been 8 months and it seems as if I was donated the bed previously used. The bed on the bottom is made with cheap wood it braked so easily. Like cardboard type. The top bunk bed on the inside had scratches but like chipped off. So I didn't see that. They don't ask if you want the protectors they throw them in for each mattress and they don't even fit they are huge. The point is the wood is so cheap and the beds are about 1,300. I got the insurance and because we got a storage unit I forgot where I put the insurance documents. There for the insurance company says they can't send anyone to fix the bed cause it has multiple damages. The dining table I got I didn't notice one chair had a chip pretty long were you lean your feet on and well it came off eventually. All dining tables at the bottom come with busters for hight. Even if you put them all in they are uneven. They also keep coming out so it gets in even worse. I got a set of sofas and had the 3 seater made into a pull out more money. The mattress is sooo cheap and I supposedly had it upgraded you can feel the metal of the pull out I've had 2 previous ones I gave away and I so regret it. I also got a corner table its rustic cherry Woolf color. Well I that day that I wanted it they wanted to give me the one as an example it had chips and scratches and one of the employees decided to cover it up with black permanent marker and said there take it it's good and I said no I want a new one. When it got delivered I could still see that oil color black marks on it and I told them I'm not keeping this one I told the guy at the store. So take it back. I had to go personally to the whatehouse to pick one up. I did take the mattress from the couch too and told them to check my order and it was the wrong one but they also exchanged it for the same type different color. ‍ I was done at this point and I stopped paying I've been waiting for them to pick the items up cause it's disappointing when you buy insurance for damaged or scratches etc extra and they can't come to fix it or exchange one piece of an item. I have my eye instead at the MOR store. Well I actually already got a bed. Definitely recommend 10/10 and it's been like 4 months. Also got insurance on the electric base and mattress

I found this place after scrolling online and I am so glad I did. They have home goods, pet goods,…read moretoys; selling at a crazy ridiculous affordable price, these are steals. Best part, you can order online and get them shipped right to your door. If you are in the area, they offer store front hours as well. I just placed an order for gravity loungers, I will be posting an updated review for further reference.

Came here to find a bed side lamps and I did! The owner was extremely sweet and I got to score some…read morebed side lamps for only $15 for two! They were also Target brand so that was a steal for me! Love that they have a website as well.

Bobs made it right a few weeks later. They reached out, credited me for the rest of the cost of the…read morecouch, and just delivered this week. Thank you bobs for helping me, and holding true to your word.

DO NOT PURCHASE FROM THEM. If you have any sort of elevated drive way they will not drive up there…read more! You will be waiting for hours for your delivery , just for them to reschedule offer a smaller vehicle . Then when they come they will do the same and say they can't drive up! This is very frustrating , I have been waiting form my items for weeks now . Customer service is no help they are horrible And will just hang up on you ! Mor furniture ikea ups everyone delivers properly , but not BOBS , I don't think their drivers are trained to properly drive up a hill or drive way ! I won't be a returning customer ! Don't waste your time here ! I don't even want to add one star they don't deserve it !

Today , we went to your store for the first time. We found lots of goodies , and we were very…read moreimpressed. Elizabeth helped us and checked us out at the counter. She had amazing and genuine , amazing customer service. He is truly an asset to your company.

I really like this store and there's a lot of unique items but in my opinion it is very pricey,…read moreeven the clearance items are expensive! The store is big and filled with items from around the world which is cool to se and to be able to purchase. I typically like going for the snacks and unique candies. It's a busy store and the wait to pay is always long, on a Sunday afternoon only 1 cashier available.

Very profesional and great service. Came even before the…read moredue date I'm very happy with my purchase and with the company

The customer service was terrific! John went the extra mile to help me locate all the furniture…read morepieces I needed. They were even having a special sale which helped with the price.