When I bought my new home I bought a kuka sofa and three kuka chairs. I really liked the simplicity…read moreof the design. Everyone comments on how nice it is. My recliner got stuck in the up position and even though it wasn't under warranty they sent some one out to repaired it. I payed the reasonable service fee and was very happy with the repair - it was my fault. Whole heartedly recommend Peerless for beautiful leather furniture and overall great delivery reasonable price and friendly repair service.

Among the better experiences of this past year's home renovation was a stop (or two) at Peerless…read moreFurniture. It's reasonably easy to approach from I-64, even with heavy traffic from highway to parking lot. Inside, masks were required. We received just as much service as we needed, but also were allowed to roam. In the end, Therese H. settled on a Natuzzi sectional, and accent furniture including barrel chairs, ottoman, and rug. Once it all was priced up, the total bill compared favorably to similar furniture at other places. The sectional was made with T's custom measurements, which meant it would take a while. We were told five months, but it ended up being less than four. Thanks, PF, we won't hesitate to shop with you again!

We purchased a new sofa through them which took some doing since they sell a lot brands related to…read moreAshley furniture. We have had a poor experience with Ashley furniture in the past. After voicing our concerns, we decided she explained how they operated differently than the Ashley stores themselves. If you are looking for furntiture, give them a chance. They a privately owned small business. They also have more in their warehouse or can order some items online. They have been there 11 years which surprised me because I honestly had not heard of them.

I would first like to start off by saying the service I received from Ashley was awesome she made…read moreme feel so much like she appreciated me being in there. I love my purchase. I will definitely be going back. The whole process gets five stars now on to the delivery of my sofas. Rich was so so nice and the other gentleman too I didn't get his name but they did a great job. Thanks for your professionalism and service. Stephanie Evans

When I came into the store during their half price sale, I found the prices to be inflated. One…read moreexample is Stickley Harvey Ellis 26 inch table. If you go to Stickley.com the list price is 2977 when you look on the list price given by MUELLER they inflate that price by 56% and have it marked as $5299.99. There are laws in Illinois that protect consumers from prices that are inflated to deceive if customers into believing they're getting a greater discount on a sale According to Illinois administrative code retail advertisement rule title 14 sub section 470.240 this prohibits, false or deceptive advertisement and pricing practices. Even though the sales person, Clark, stated there was a state law prohibiting them from inflating the list price they do it anyway. I absolutely understand why people want to support local businesses, but buyers beware. If there's something you're interested in check out the prices from the manufacturer be certain that you're not falling to deceptive advertisement practices like I almost got caught in today. When I pointed this out to the sales person, he stated well they need to make money too. Mueller do better.

Mueller Furniture had always been a highly respected local business. However, "Honest John"…read more(Founder - 1927), Roland, Les and Lynwood Mueller, former owners of Mueller Furniture, must be quite disturbed to learn how poorly the business is being operated by Mark Mueller. ​We have heard of numerous complaints about poor customer service and employee dissatisfaction since Mark took over the business in 2022. We experienced extremely poor customer service recently when we purchased an expensive sofa and love seat from Mueller Furniture which was determined to be "defective" by one of Mark's own employees after it was delivered to our home. Mark, however, personally refused to accept return of the defective furniture and issue a refund. We now have to purchase other furniture for our home after we donate the defective Mueller furniture to a charity. ​We recommend that no one purchase furniture from Mueller Furniture.

I use to come to this store when it was Gardenridge. Still carry most of the same items. From home…read moredecor, outside patio sets, to bathroom, and kitchen items. They carry framed art work and picture frames. Even area rugs too. Store is very spacious and clean. All staff members are friendly and welcome. They greet you and make sure you're finding what you're looking for. I went looking for scrubs, but to my dismay they don't carry anymore. I still left with a throw blanket that was half off and some kcups for coffee. I'd still go here for other items for household items.

Honestly, I have never been so taken aback by such poor customer service. The woman checking us out…read morewas rude, judgmental & impatient. I am still in disbelief.

I worked with Pam F. from Kloss Furiture and Outlet, in Highland, IL, concerning my purchase of my…read morenew Beautyrest Black Hybrid Mattress and the premium adjustable frame. She was phenomenal. I am handicap due to multiple reasons, but three of them are a crushed T12 Vertebrae, six hip surgeries, and level 3 Fibromyalgia-peripheral neuropathy. As a result, choosing the exact mattress to help these and other health issues like Acid Reflux, one must factor these into the decision making. When dealing with multiple type of medical issues, along with the worst of all, (Complex Regional Pain Syndrome CRPS/RSD), you spend a lot more time in bed then anywhere else! But, when I started talking Pam about purchasing a new mattress, the very first thing that she said was, "I will need to ask you some personal questions, if you don't feel comfortable answering them, I understand; but they are very pertinent when buying a new bed!" I said "okay." I couldn't believe a mattress salesperson was asking me all these medical questions. They never ask me all this when I bought my Sleep Number Bed (which I loved for about four years, then hated it from there on; for multiple reasons), same is true with my last purchase of a bed; at a different furniture store. Well, the reason was, because Pam wasn't just a general salesperson, like the others; who just sold me a bed. Pam, was truly a professional and subject expert; in her field! She was able to match me up with a bed that is set up for individuals who have all of my aforementioned ailments. The remote for the adjustable frame, actually has a Zero-G setting, snore setting, and etc. Kloss Furiture and Outlet is not in the business to just sell you any product, they are there to find the exact fit for you, so that your experience is the best that it can possibly be. This contentment continued through the delivery process too! The delivery people from Kloss Furiture and Outlet, called me when they where about 15 minutes away from arriving to my home. Once here, they came and introduced themselves and looked at everything, and asked if I had any special concerns. Then, the two young men ask about things such as "let's figure out the best height of the bed for you." We don't want you to have to climb up and into your bed, nor do we want you to feel like you are sleeping on the floor! Plus, they discussed about how there is usually a cold draft that is low to the floor. Also, if the bed is too high and your not able to sit comfortably on the edge of your bed. They also took extra precautions not to mark up my wood flooring, while coming in. Heavy duty blankets were placed on every corner, so they didn't put any marks on my walls. Finally, after the bed was assembled, they showed me how everything works with the remote, made sure that I didn't have any additional questions. And, that I was completely happy with where everything was placed.They cleaned up everything while exiting my home. Within 10 minutes of the delivery, gentlemen leaving, I received a call from Mike at the Kloss Furiture and Outlet Store. He called to make sure that I didn't have any concerns, questions, and if everything went to my satisfaction. I explained to Mike that to this point, "I have never, in my 50 years, experienced this type of professionalism and thoroughness in any purchases that I have made." I sincerely believe that Kloss Furiture and Outlet and I, are off to what seems to be a long and enjoyable relationship!

Kloss is a great store and the salesperson who helped me was very helpful. They didn't actually…read morehave what I needed but he even recommended another store in the area that might. I will return next time I'm looking for something.

I as well wish that I could give this establishment zero stars.But unfortunately that is not an…read moreoption. It is very, very sad to me that in the day when we works so hard for money, that doesn't go very far at all and then to choose to spend it with this establishment and then be treated with such total and gross disrespect does not make any sense at all. If I were as evil as the manager was to me. I would say, I hope this business goes out of business.But that would put a lot of people out of work, and that would not be good. I manage an establishment with 20 employees and if I ever heard one of my employees talk to any customer or not make it right for any customer. I would unfortunately have to do some corrective action in a possible separation. To employ somebody who literally talks to People with blatant disrespect, literally waiting until you close your mouth so they can jump on top of you has to have the last word unwilling to do absolutely anything to help you is absolutely ridiculous. I will never in my lifetime. Go back to the store and anybody that I know that wants to buy furniture. I will make sure that they stay far far. Far away from this store. I will also be trying to see what I can do to seek some. Type of legal action. Because none of the things that I was told after purchase and receiving damaged furniture was disclosed to me at the time of sale or during my shopping experience. However, the sales guy was great. Unfortunately, like a previous reviewer, said, once you sign the papers, it's no longer an issue for them. Never again.You got me once, but you won't get me twice.

Ashley was great. We have shopped here a couple times and the first time, another salesman would…read morenot leave us alone the whole time which was very frustrating for us. The second visit, we got Ashley who greeted us, was very professional and made clear he would respect our privacy but also check in periodically. I'm not one to complain but it is very frustrating being a young couple in our 20s, going to spend thousands and get treated like we are kids. I get that we are young, but to assume that we are oblivious to information such as a card balance, how much the "monthly payment" is and to repeatedly not listen to what we wish to not add on to our purchase.

I placed an order for some furniture yesterday with a scheduled delivery for today. I noticed that…read moremy order status staying in "processing" for most of today so I called the store to confirm that I was getting my order. Mariano told me that he would need to put me on a brief hold. I waited 20 minutes and he never came back. So I called back and I spoke to Martin and he told me to expect delivery today between 4 and 6 pm. About 30 minutes ago I got an email telling me that my item was out of stock and that I needed to call the store to get a refund or pick something else. I called the store to get my money back and I was asked if I could go on brief hold. At this point I have been on hold 11 minutes. I would never do business with this location again.

Schwarz Furniture offers competitive prices and excellent service. I shopped here after looking at…read morethe big-box mega stores in the area. I was able to order the same piece of furniture for $600 less than the mega-store. Schwarz quoted a 4-week delivery time and called 2 weeks later to schedule delivery. The delivery men were very nice and took care to place the furniture exactly where we wanted. They cleaned up all of the shipping material and even dusted the unit before they left. I highly recommend Schwarz Furniture and will definitely shop there again!

Came out to repair our commercial fireplace and was paid cash. Less than 24 hours later it wasn't…read moreworking again and they wouldn't come out for another 2 weeks. The day they were supposed to come out they no showed and called at the end of the day to reschedule another week out and stated we were "lucky" they were servicing us at all because over 17 years ago a former company and former ownership didn't pay a bill. When we contacted Hearthside to inform them we did not want to do business with them anymore and we wanted a refund for the service call that did not repair anything, we were told to "F" off by the owner.

I recommend this business! We had an issue with a new unit they installed and they took care of it…read morewithout any questions, works fine now. I was very pleased with their customer service.

Over the last few weeks we have been furnishing our new home with the help of Ashely Furniture in…read moreShiloh. Ashley Sledge was our sales person each time, and we highly recommend him. He was incredibly helpful, and did not try to push or oversell a single item on us. He gave us just what we wanted, and gave us plenty of time to think and make decisions for ourselves. This meant so much to us! We had two separate deliveries for our furniture, and both teams were phenomenal. I don't remember the names of the first group, but Robert Power was the name of the man who delivered our second round of furniture. He took great care of our house and furniture, and helped us to get everything lined up and arranged perfectly. I am completely surprised by how awesome this whole experience was. I would give them more than 5 stars if possible, and definitely will be returning for my furniture needs.

I purchased a dining table and had Ashley assemble it at my home one year ago. Now that we are…read moremoving homes we wanted to take the legs off to make the move easier. That's when I noticed the installers stripper two bolts, one hole was empty (they didn't even bother with the bolt) and they tightened one of the corners so tight that it split the wood.