From start to finish - this was one of the worst professional experiences I've ever had. Our lease was still in effect, and Tarantino hired a vendor to clean out our warehouse. We were clean and clear on rent payments, and had done nothing wrong. They... 1) Hired a vendor to clean out our warehouse 2) Entered without permission or notice 3) Removed our property 3) Threw away half of it 4) Returned the other half damaged, AFTER we alerted them of this issue At first they denied responsibility, and then when they realized it was their fault, they did the bare minimum. They kept referencing how they had returned half of it, like that was some incredible thing that they accomplished. Great job Tarantino! Also, they failed to tell us where our property even was. Did they recover it from a dumpster? Did the vendor take it home with them? You just stole our property and had no repercussions. How is that possibly tolerated? At the end of it all, they cut us a check for $500. Ridiculous. After a long 2 year lease having to deal with these guys, we accepted it so we could move on and end the relationship. But wow - a check for $500 is insane. They came into our space, took our property, lost half of it, and damaged and returned the other half. How does a $500 check come close to fixing that? Unfortunately, they are just the property management company, and tenants have no control over their quality of service. We're stuck with the manager that the property owner hires, and they'll continue to do the bare minimum that's required of them per the lease. It's a broken system with no accountability, and countless 1 star reviews will sadly do nothing. I'm writing this to reclaim what little power I have here and alert the public that Tarantino is a broken, low quality company that deserves the worst. Goodbye, and good riddance, Tarantino. read more

I wish I could give them zero stars as to what they deserve... They do not contact you back; the alleged regional manager does not have the common decency as many have mentioned here in Houston, TX, to follow up. The receptionist is RUDE for no reason, as you all read in the reviews. There are the representation of what this company is, GARBAGE. I have learned it's better to go through the direct source to make things happen. Apartment managers can only do so much; it's those above them, There is absolutely no accountability, because for all these continual bad reviews, there clearly hasn't been a solution found. How are you a BUSINESS for people who PAY YOUR SALARIES, but cannot fulfill the outcries of your customers? Instead turn the other cheek rather than seeking resolution. Let you be a tenant at one of their super high end properties, they'll take care of you, timely! Crazy thing is where I currently reside, it's very nice, but is not well up kept! I cannot wait to leave. This is coming from a Tenant at The Fields at Woodlake Square; things were made worse under their leadership. DO BETTER AND HEAR THE PEOPLE WHO ARE THE REASON YOU EVEN HAVE EMPLOYMENT OUT AND ADDRESS AND FIX THEIR ISSUES! CUSTOMER SERVICE MATTERS!!! read more

This is by far the WORST property management company, I truly feel for you if you have to deal with these people. They managed the property that I live at for a short amount of time, and during that time we received no help what so ever. Two specific employees of theirs that were incredibly rude were Robin and Ally. The times that I could actually get them on the phone I got stuck talking to those two people and they cut me off, gave me attitude, and just had no customer service skills at all. If you are looking for an apartment and see that this company is associated with it run in the other direction please because they are absolutely horrible and you will get treated like garbage. read more

I own a little over 5 retail location in 2 states. Tarantino only has one of those location. They are by far the worst property management out of the 5 stores I lease. they took weeks to turn over the property and get me keys. Their excuse for taking so long to turn it over, they needed to get the hvac serviced and inspected... The first day we have possession the hvac goes completely out. The management Aaron Scott is probably the most inept professional I have seen yet, takes days to respond and responds with empty assurances. We are sitting a here a week later and the hvac is still down. I have never regretted singing a lease until now. Save yourself the time and unprofessional frustration sign a lease with anyone else. read more

During my visit, Tarantino Properties practiced safe COVID-19 protocols. Everyone was wearing a mask and the staff were very polite and professional. Very impressed with their staff and their facility. read more

-5 stars, this is the worst company, yes, they are trash! They do no care about their customers. They don't call you back, leave you on hold for a long time and don't care. Property managers are the worst they have all these things you have to go by but you don't get anything back. We cannot even get our packages at Woodlake square apartments, the office won't take them and they do not have the keys for the mail room and do not want to spend the money to change them so we customers are screw, we don't get our packages. The hallways are fucking fealty its so disgusting. Instead of hiring more people for the cleaning service they were giving their employees less hours and no one was sanitizing the hallways the whole pandemic. There are dead roaches in the hallways per weeks and no one picks them up its absolutely disgusting. This company will charge you fees without you being late on your payments, they just don't care. It is difficult to find parking and they want to charge you more for parking, they don't tow cars away so why are you charging more? Wtf! Pieces of shit! They wanted to over charge me for having my dog and I already pay for him, instead of checking my lease information they just wanted to charge me more wtf. read more

The WORST management company EVER! We moved in five years ago and it's been nothing but crap management . Whenever our carpet gets wet they send someone to dry it out. Stinks like crap! Time for mold testing! And now they are requiring an additional $1,000 deposit. Why? They keep telling us different reasons, first it was because of pets, then it's because we didn't pay enough when we first moved in, then it was because of upkeep.....they are liars, cheats and scumbags! read more

INCOMPETENT, (they probably need to look up what the word means) and UNPROFESSIONAL This is regarding the customer service, not the actual apartment, at Twin Pines. Here we go: I sent an email in March stating I wouldn't be renewing my lease. The property manager doesn't respond for 6 WEEKS (Rubi Rivera) and states that she was on maternity leave and therefore was unable to respond to my message. Why didn't you have an automated response stating you were out of the office and that I needed to contact someone else??? Or why weren't your emails forwarded to a different individual to take responsibility for? She then tells me that because I didn't say "I'm moving out" or "I'm terminating my lease" verbatim (again, they'll need to look up what that word means) they then took it as I'm going month-to-month. If I wanted to go month-to-month I would have stated so. She then tells me my email from March, 23rd isn't considered sufficient enough for a 60 day notice and that I'd need to pay June rent even though I was planning to move out May, 22nd. Had someone simply responded, I could have clarified and this never would have happened. I also told her that not one person from their company contacted me regarding my lease. No phone calls, emails, notices on my door, or letters in the mail. I've never lived in a complex before as I've always rented privately owned properties and thought part of their job is to reach out to tenants regarding their leases. Nope, nothing from these guys. I even went into the leasing office at Colonial Apartments and stated I wasn't renewing my lease, no one attempted to make sure everything had been done appropriately. My Dad even called Miss Rivera's supervisor (Nicole) at the corporate office to see if they'd work something out as I was a good tenant and paid my rent on time every month. She hung up on him. GROW SOME BALLS AND DO THE RIGHT THING. They failed to communicate properly in every way and screwed me over. I moved to a new apartment in Upper Kirby and still had to pay $1164 for June rent at Twin Pines. I don't understand why it's so difficult for them to admit that they didn't do their job proficiently (add that to the list of words to look up) and make right of it. Worst customer service ever. I really enjoyed the apartment itself, but unfortunately this experience trumps that. Molly read more

You should have a lawyer and a commercial broker help you deal with Tarantino who thrives on taking advantage of small business owners. You need to factor in an extra cost of professional fees to your lease rate when comparing costs to other Lessors. You will absolutely need professional assistance dealing with Tarantino. Be sure to take the time to well document the condition of the space prior to your move in. Tarantino will give you the false feeling of a working relationship while they are cashing your rent checks, but when it comes time to get your deposit back that is a whole different story. They will look for ways to not refund your money. Tarantino has a distorted view of the key clause "normal wear and tear". They basically hoped we would not ask for our deposit back. Only after 60 days when I had to prompt them did they suddenly develop a list of defects that are completely bogus. If you don't have documentation that there were defects when you moved in Tarantino will hang them on you. Don't let them lead you into a false sense of security as they did to us. During our 6 year experience as a lessee we paid rent early or on time to perfection. We put up with leaking roofs, miss numbered suites, parking problems, and general lack of responsiveness to concerns. They couldn't figure out a roof leak until I showed them where weeds 3 feet tall were growing out of sediment collected in a gutter. The maintenance group at Tarantino is completely unprofessional, and they have no problem insulting your intelligence. They will cancel appointments and then demand immediate attention on their schedule. They could care less that you have business to run. Tarantino should be your last option for space. If you lease with them it would be wise to have a professional thoroughly document all phases of your dealings with Tarantino. I've been in business since 1988. Dealing with Tarantino has been the worst experience ever. read more

I need to write this review because they have scammed too many people with their smile-in-your-face but stab you in the back procedures, which is taught at this company. Just forget about getting any deposit back...its more like you'll get no deposit, but expect an inaccurate final bill from them. Shop elsewhere for leases of any kind....commercial, apartments, etc read more

This is the worse property management company ever. Cornerstone apartments is horribly ran. The key people move in without air and they never fix things. Bugs everywhere. And a horrific living environment. It 100 degrees where I live and the AC went out. They will not fix it and expect you to live in that shit. I refuse. read more

I do not understand what is going on with this management company they change staff every couple months and not for the better. The nice maintenance people they leave one after the other. The awesome ladies that worked in the office gone replaced with not better. I need to speak to the owner because the wall between my apartment and the offices need to be insulated the office deliberately and maliciously slams the copy machine and other all day long and I can hear the noise over anything in my apartment it is unbearable and unbelievable and I'm sure this is why this apartment has been flipped over and over. Their grounds are infested with fleas and in some areas ants. Thought this was going to be the forever place but I'm really beginning to wonder? Please have the owner contact me so I can explain. They could put extra drywall on the walls between the apartment and office they could put insulation up they could put a cubicle in and or they can move the copy machine. This is not asking for much because this slamming and banging goes on 6 days a week and the new staff slams harder. No tenant should have to hear this noise and there should be some decency and compromise for this type of noise a tenant shouldn't have to move because of noise in an office that's attached to their tenant's apartment. Was not aware prior to moving in... Thank you Campeche Cove read more

Terrible company! Very unprofessional, scattered. Been trying to get info from these guys for weeks but no one ever answered the phone or responds to emails. I finally got the home office to answere the phone but they were to straight up to lazy to give me the information I requested. read more

If I could give 0 stars I would. I live in the property Villa Nueva in 77088. I HAVE NEVER seen such disorganization, laziness and rudness in all my life. I pay $830 a month for a 2 bed/ 2bath and for the last 7 days, I have gone through 4 property managers. I have a complaint with the City of Houston, TAA and BBB. I have mold in my apartment and the property doesn't want to relocate me, they are very unwilling to repair their damage. I have exposed rotted wood in both my bathrooms. I was told by the office staff that I had to put the tarp up my self with no ladder or supplies to put up the tarp. A fill in manger by the name of Sandra told me (not being to my apartment at all) that she was NOT going to send anyone to continue the repairs, with no explanation. The previous management was bad, but this one is WORSE. Stay away from their properties!!! read more

SCAM ALERT! One of their properties, Rockridge Springs Apartments, is horribly managed and is a scamming people looking for a decently priced apartment. Let's not mention the fact that I had to practically beg them for information about their property or to get them to show me around. The important thing is how they will take your money for an application and deny you. I have tried to get in contact with the office to find out why and they refuse to respond. They "need" $125 for a background check and an "administrative fee" but will deny you without cause. I am currently in the process of reporting them to the state. They list their run down apartment complex as cheap and then scam you with that fee. They won't accept a personal check or a charge because they don't want you to have the opportunity to dispute the charge after they deny you and ignore your calls/emails. I can only assume a veteran in law school is not the type of person they want in their complex. read more

Tarantino properties is an extremely difficult company to deal with. In my experience, I have owned several commercial and residential rental properties and have dealt with a number of property managers- Tarantino was the one I will never go back to. I don't recommend this company only because I had a poor experience, but because I truly believe any other property management firm will do you better. I had several phone interactions with the Austin branch and office visits, as well as some with their 'corporate' office in Houston. The men in Austin are pretentious and never once treated me like I was a person. They are only interested in money, and while they look really great on paper they lack fully in people skills. They spoke down to me every time we interacted, while, I was the one with a good to offer them ultimately. While it is no secret that this company is successful and manages many properties far and wide, they are interested only in success of the business. Not your personal success. If you're looking for a friendly business that is going to take care of you, and your space- Tarantino is not for you. read more

Hello! I live at one of your properties. Heights at Post Oak 12500 Dunlap St. I've attempted to contact someone at Tarantino Properties several times. My security has been violated at their property and I have received no assistance from the property manger or the representative at your company!! A maintenance man here at this location left the office copy of my appointment key in the exterior of my front door, the key was brought to me by a male neighbor that lives in the building across from mine. I live here in fear of my life and of theft of my property everyday!! All I want is to be let out of my lease on July 1st 2019, my lease is scheduled for renewal Aug 30th, but I have been refused, with an offer to change my locks almost 2 weeks later. This type of discomfort and distrust can not be easily recovered and with such a delay in trying to redeem my sense of security, I feel the only recourse is to allow me to move ASAP. Marki Mills read more

These people are terrible property owners. all they care about is the bottom line(money) they own several properties in Conroe Tx one of which I live in and its awful. the property floods and all you get when to call them is NOTHING. read more

They take the property owners money and stick it in their pocket because from what I've seen they sure don't put it back into the property they're supposed to be managing. They are absolutely the worst property management company I have ever dealt with. Since they took over the apartment complex I live at Vista Shadow Mountain it has gone down hill a 100 fold. They have let this property become no better than a low income rent property. Nothing gets fixed outside or inside of the apartments. The lawns are terrible the pools are always closed and the atmosphere outside is scary. read more

I wish I could this management 0 stars, they nothing more than Slum lords!!!! I rented a property there and it the apartment above me flooded and the toilet flooded in my room because a rusted bolt and sewage soaked the carpet!! They refused to put me another apartment and I was forced to live in soaked carpet. The maintenance brought in fans and that was it. When the walls started to mold they came in and sprayed white paint over it. I had to get a lawyer who sent in an environmentalist who told me that she did not know how my kids and were living there! DO NOT RENT WITH THIS COMPANY! TERRIBLE TERRIBLE. CHECK THE REVIEW FROM YELP. read more

When we first moved into our building, all was great. People have been steadily moving out...why? AC is out A LOT, especially in the summer! We have to deal with no AC, sometimes no water, and of course, no one will deal with the problems. If this is a management company, they bite! read more

My family and I lived on a Tarantino Property for several years, Bently Duplexes. Our property manager was Michelle Perez. Our experience was extraordinary! The professional team always addressed our questions and concerns in a timley manner. The maintenance teams were always professional and got the job done. We honestly would still be living there..... But, we bought a house! Michelle guided us during the move out process, reducing our stress level by a million. Buying a home is very nerve wrecking. Thank you Michelle for the wonderful years at Tarantino Properties San Antonio! You will be missed! read more

They give us the run around on any repairs we need. Many lies. Then they raised our rates without fixing our AC. Don't lease from these jerks. read more