If you have any trouble with Green Residential, REPORT THEM to the Texas Real Estate Commission (TREC) https://www.trec.texas.gov/public/how-file-complaint (You can screenshot the page, copy/paste from Photos, or Google it) Green Residential's information: * Texas Real Estate Brokerage License #: 9001367 * Supervising Broker: Leon Green - License # 613365-B * Supervising Broker: Harry M. Green - License # 174579-B Texas Tenant Rights (plain English & Spanish available) https://www.texasattorneygeneral.gov/consumer-protection/home-real-estate-and-travel/renters-rights (Again--screenshot, copy/paste, or Google) Every property management company in Texas operates under a supervising licensed broker, and TREC holds them legally responsible for illegal or unethical actions. Do not let these scammy slumlords bully or exploit another innocent, hardworking tenant. Below is only a small portion of my experience, along with how you can protect yourself. When I moved in, the apartment was disgusting. Dead roaches everywhere. Walls so grimy they literally became four shades lighter after cleaning. The air filter was completely black. Green Residential told me this was my problem because I signed the lease accepting the unit "as is." That is NOT what "as is" legally means. "As is" means you accept the unit's layout and features-that it's a 1 bed/1 bath, has carpet instead of wood floors, white walls, or a wall separating rooms. It does NOT mean you accept filth, pests, or unsafe conditions. Under Texas Tenant Rights, a unit must be "move-in ready." That includes: * A clean apartment * Working light bulbs * A new air filter Despite the unit clearly not being move-in ready, my lease required me to hire professional cleaners and submit a receipt three days BEFORE my lease ended. That forced me to move out early while still paying rent--meaning I had to pay two rents for an entire week just to comply with their ridiculous requirement. Illegal & Unreasonable Charges Light Bulb Charge: They attempted to charge me for replacing a light bulb that was still working, that I never requested to be replaced, and that occurred within the first 30 days, when my lease clearly stated all maintenance is 100% landlord-covered in the first 30 days. A GR rep claimed "light bulbs are excluded" but refused to show where that exclusion existed in my lease. I didn't pay it. Pest Control Charge: They tried to charge me for pest control on a shared lawn with over 12 large fire ant mounds, also reported within the first 30 days. My lease explicitly stated lawn maintenance and lawn related pest control are the landlord's responsibility. I had to send them a screenshot of my own lease because they clearly didn't even have it. Their representatives showed zero understanding of my lease or Texas tenant law. If you don't know your rights or your lease, they will absolutely try to charge you for things you don't owe or neglect issues they're legally required to fix. Deposit Scam Tactics Less than a week before move-out--after I had already vacated due to their cleaning clause, I received an email saying: "Do not patch any holes." Obviously too late. Also, that's absurd. Patching small holes is standard practice. After speaking with a neighbor, I learned exactly why they do this: GR told them not to patch holes, then kept their entire deposit for "patching and painting." That's not legal. Texas law allows for normal wear and tear, including nail holes smaller than a dime. Tenants are not responsible for repainting unless walls were repainted a different color or suffered major damage (holes punched, smoke damage, large gouges, etc.). Even handprints on walls are explicitly listed as non-chargeable in Texas Tenant Rights. How I Got My Deposit Back Thankfully, I took extensive photos and videos at move-in and documented everything on my Inventory & Condition Form. Green Residential tried to keep my entire deposit, claiming they had to paint walls and repair stair damage. I sent them my signed IACF and photos proving: * The walls were already filthy, scratched, dented, peeling, and unpainted * The stair damage pre-existed my tenancy They even sent me a photo of a wall with a paint bucket in front of it, perfectly proving there was no significant damage. My deposit was also withheld past the 30-day legal deadline. Once I threatened Small Claims Court, my full deposit magically appeared. Final Advice KNOW YOUR RIGHTS. Keep your lease and Texas Tenant Rights handy at all times when dealing with Green Residential. They cannot withhold unreasonable charges, and they must return your deposit within 30 days of lease termination. Don't let these slumlord scam artists win. Report them. Document everything. Protect yourself and others. read more

If I could give Green Residential zero stars, I would. From the moment we got passed off to them, it has been a complete nightmare. We've since moved out, thank goodness, but I feel like it's my duty to warn others before they end up in the same mess. When we first moved in, the house had several maintenance issues that should've been handled before anyone took the keys. Instead, we were greeted by plumbing issues, electrical problems, and a home that was literally falling apart. They'd send in unqualified, clearly inexperienced contractors who often made things worse. It became a revolving door of strangers in our home, every single month, "fixing" something new that broke because the previous job wasn't done right. Green Residential never once apologized for the disruption or inconvenience. Not once. You can see from the way they respond to negative reviews just how condescending and unprofessional they are. They don't take responsibility, they don't offer solutions or compensation, and they certainly don't seem to care how their properties affect the people living in them. But don't worry, they'll always be quick to take your money or remind you when something is due. Trying to contact them is another ordeal. You won't get anyone on the phone. It just rings until it disconnects. Everything has to go through email, and now I understand why. It keeps them from having to be held accountable in real time. They take forever to respond, and when they do, it's usually with a short, unhelpful attitude. My family and I didn't get a single month of peace. There was always something broken. Always someone needing to "assess" the damage. Often two or three different contractors just to give quotes on the same issue. It was so disruptive to our daily lives, our schedules, our sense of stability. They'd go completely silent for weeks, then send someone to the door without scheduling anything, despite there being a portal where you're supposed to be able to do just that. And when move-out time came they tried to squeeze every dollar they could out of the security deposit over things that were there when we moved in. We left that house in better condition than they gave it to me. The inspection during move-in was hours long and yet still didn't cover the amount of problems that kept popping up while we were there. This company has been careless, uncommunicative, and unethical in how they operate. They don't even seem to follow their own terms. My husband, kids, and I have never experienced such ongoing stress from a landlord or property manager. Run far and fast from Green Residential. This company needs to be held accountable. Not just for bad management, but for the emotional toll they take on families who just want a safe, stable place to live. read more

If you're considering renting through Green Residential -- don't. Save yourself the time, money, and stress. Since moving into one of their properties, it's been one issue after another. The move-in process was tedious and frustrating. Tenants are required to do their own self-inspection (which took me over 3 hours) -- something that should absolutely be handled by management before a tenant moves in. To make matters worse, the property was dirty upon arrival, the backyard was full of trash and leaves, and several maintenance issues needed immediate attention that should've been addressed before move-in day. Green Residential is quick to pressure tenants into renter's insurance -- even before the grace period is up. I suspect this is because they're well aware of the condition of their homes. Every property is stamped with the same black-and-white, millennial-grey aesthetic, likely to cover up underlying problems rather than provide true quality. In just 8 months, we've submitted nearly 20 maintenance requests -- many of which have been outright ignored or "resolved" with quick, temporary fixes that only delay the inevitable. The most serious issue? Plumbing. We've had major plumbing problems since our second month. Rather than sending qualified plumbers, they've sent the cheapest handymen possible, which has only made things worse. Now we're dealing with water backing up into multiple areas of the home, spreading water damage under the floors, and completely unusable appliances (washing machine, sink, dishwasher -- all out of commission). The house also has major foundational issues. Cracks started to appear around 3 months of us living there causing doors to stick and not close or open properly. To add insult to injury, Green Residential avoids communication. Emails are ignored, calls go unanswered, and maintenance requests on the tenant portal mysteriously disappear. We have to plunge our master shower after every use because of the ongoing sewer pipe collapse -- an issue they've known about for over two months with no real progress made. This company is owned by a hedge fund, and it shows. Tenants are treated like numbers in a churn-and-burn system. If you have the misfortune of dealing with Sheila Glenn-Cole, don't expect much -- she shows open irritation when asked to simply do her job. Green Residential has made this entire experience a nightmare. If you're lucky enough to be rejected during the application process -- consider it a blessing in disguise. Avoid at all costs. read more

Green Residential - Backed up water from several areas of the house - Property Management Near Me - Houston, Texas

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This property management company is extremely difficult to deal with. We are tenants of a house managed by them and we have been waiting a month to for a broken oven to be fixed. We can't get a hold of a real person except the Maintenance dispatch. They are extremely slow in responding to some requests and homeowners have zero contact with their tenants read more

I don't even rent from them! my husband and I have been looking at this house 16948 w Ivanhoe in Montgomery tx. we have NOT been able to get ahold of anyone and anytime I try to use the chat it just keeps saying they aren't available. This is ridiculous and very unprofessional. we will be moving on to a different home and company! it's not worth it. no wonder they keep lowering their prices! no one wants to rent from an incompetent company! read more

Green residential is so difficult as a tenant. We had our plumbing BACKING UP into our TUBS and TOILETS during Christmas. WE had family over, and we were horrified. I called for THREE days, as this qualified for an emergency, and was incredibly unhealthy. We could not use our bathrooms. We kept getting told it would get taken care of, but I could not find anyone who could actually help. I know it was Christmas, but that's what having someone on-call is about. Not only this, but they are impossible to get a hold of for anything regarding the house unless it's about maintenance. I can't just talk to someone - I have to use their chatbot. DO NOT RENT IF YOUR LANDLORD USES THEM. read more

They are impossible to get in touch with and have multiple measures in place to avoid talking to you at all costs.

If you rent any of their properties you would have an agent come into the property to take pictures every 3 months and it feels like there is no privacy and it annoying read more

These are the issues I've had with Green Residential in 6 short weeks of having them "manage" ( I'm using this term loosely ) my newly remodeled Houston property before I parted ways with them and decided to sell my unit rather than deal with another Houston "management" company: 1. My unit was remodeled only 6 months ago and was already refreshed to be re-rented. It only needed an $800 washing machine and a valve replacement. My manager got a quote for another refresh which I didn't think the unit needed and the quote was $7,000! I told them it was x5 more than other quotes for the same item list and asked them to get a couple of other more reasonable quotes. They told me they weren't going to do it. 2. They only hired companies that charged for estimates ( that are usually free ) without telling me so I was on a hook for the quotes I got. Unacceptable. 3. They ended up telling me that I was asking for too much of their attention ( you know sending them messages asking them to do their job ) suggesting that they either wanted to abandon the management agreement or raise a monthly fee on me. 4. One thing their agreement had that others didn't was a clause stating that if you wanted to fire them - they would still charge you a 3 month fee. I wasn't sure why in the world they would have that but now I know! 5. In 6 weeks of management they were not able to replace a stove knob after failing to get the part twice. 6. They have also abandoned their lockbox which I had to ask them to remove after my HOA management threatened me to charge a penalty fee for that. If none of the above bother you, then this is the management company for you! read more

0 starts actually. Worst ever. Left us with mold and bad health for six months. I cough every night have headaches, nausea, vertigo, and dizziness read more

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We had a horrible experience with Leon and a property he was managing for us. Back in 2015 our tenants reported mild coming out of the vents. Leon sent someone to look at the issue and they superficially cleaned the vents. Low and behold a week later the problem wasn't resolved and a second contractor came over. He said the mold was all over the vents and everywhere around the house. Leon pretty much said that he wanted to end the contract immediately. So he left us dealing with a huge issue and we were out of the country in the moment. We had to hop on plane paying almost $2k for our tickets to negotiate an amicable termination with the tenants. We had to pay $600 to desinfect the A/C vents on top of everything. We lost in addition to this 2 months of rent. Leon Green cost us about $7k for his hands off unprofessional management. Never again. My advice, find someone else. read more

Green Reidential has managed our properties for five years in an efficient professional manner. Our tenants have been happy, especially when their repairs are handled in a timely manner. We recently added a a new property for them to manage. Jermaine found a qualified applicant in just one da! She moves in next week! read more

Predatory when regarding fees Non-flexible Non-responsive at times Recommended contractors are dishonest read more

I am a former tenant with GR, I had renewed for a third year when a new upstairs neighbor moved in who blasted loud music all night and threatened to kill the cats on the property. As someone who works for an animal rescue and at a vet clinic, I tried my best to educate him about the TNR program that Harris county specifically created to help. I provided educational paperwork etc. I can only do so much on educating someone who wants to remain ignorant on an issue. After talking to him about his violent attitude toward the cats he started harassing me via text so I set up a camera in the backyard. I have video footage of him mocking me and touching my property. I shared the live feed with my other neighbor. In the past, both me and my friendly neighbor had issues on GR property and requested video footage of accidents that happened on their property. They always swept it under the rug and never got back to us. I assumed the cameras on the property never worked. Which is why I set up a camera for my own safety! A month later of living on edge, I receive a 'Notice to Vacate' regarding the camera and the cat situation. The cats were there before I ever moved in! The upstairs neighbor reported me about the camera and for not agreeing with his idea to dump the cats on a construction site. GR didn't even reach out to investigate what was going on. I should have involved the police about the harassment. I didn't realize he was going to be petty enough to run me out of my own home. I had less than five days to pack my belongings and find a new rental! Additionally, I had submitted a maintenance request and as a solution they sent me a 'How-to' video instead of immediately sending someone out to get my garbage disposal fixed. On the day I was told to vacate, the plumbers called me to schedule a date to come out, I told them there was no need to come out anymore, since GR was kicking me out. Now its two days after my vacate date, I am essentially houseless with my belongings in storage. I applied to rentals, but it takes longer than five days to find a new home. Not only was no one at the office during the time they requested me to drop off the keys, but the maintenance department emailed me about how I told the plumbers GR was vacating me from the property. As far as he was aware, my lease was up in 2023 and he asked me to provide proof of who and what was sent about the 'Notice to Vacate' request. I guess GR has issues with communication within their office. read more

The only positive about this company is their response time. Used them for 2 years maintenance requests were always worked quickly however at insane costs compared to what they should have. For Instance my pool motor went out the part cost 300 and should be roughly 100-150 in labor their company quotes 4k Also to show you how much they value your service they sent a notice that their raising their fee from 100-129 which wouldn't be too bad but they now believe their entitled to 50% of late fee collections like their carrying your mortgage for you or something. As soon as I emailed them their owner immediately responds and vs trying to keep my business just says hey we're done on x date make sure and send us any money you owe. While calling me the wrong name, unprofessional especially if you own this supposed business.. Trash company use them if you like wasting money and time but are happy with them responding quickly. read more

BEWARE! THIS IS A FAMILY OF SCAMMERS! Very unprofessional, plus they practice and specialize in unethical behavior! Here is a run-down of the Green Residential "family". Leon Green (President, CPA & Son) Luis Rojo (Family Member and Manager of Repair and Maintenance) Ashly Rojo (Leon's sister-in-law and Secretary) Brittany Bunch (Leon's sister-in-law and Director of Collections & Security deposits) Carol Garnett (repair and maintenance coordinator) We have personally dealt with all the people mentioned above. The property we are leasing has a HVAC issue that has been reported several times since the beginning of the lease (NOV 2019). Leon Green and Green Residential has failed in trying to resolve any issues. If the owner refuses or delays repairs, the tenants should be notified immediately to make accommodations. Instead we were repeatedly told lies and given the run-around, while Green Residential collected rent month after month with no repairs or follow up. Their initial resolution offered was for a "mutual impromptu eviction" in the midst of a pandemic, however; my family including newborn have nowhere else to live on such short notice. Carol Garnett has given us the run-around on repairs for over 18 months before we were luckily passed on to Luis Rojo a family member of Green Residential and the maintenance manager who is actually much worse at his job compared to Carol Garnett. From the beginning of our lease, we were dealing with Carol Garnett and the pro-longed HVAC issue, in the course of this delinquency, Ashly Rojo (Leon's sister-in-law / secretary) coincidentally reached out to us to see if we were interested in renewing our lease for another year. We still had 51 more days until that decision had to be finalized with Green Residential, however, we decided to renew the lease because we are happy living in this area. Fast Forward, Not until recently, Brittany Bunch (Leon's sister-in-law / director of collections and security deposits) as well as several others from the Green Residential office reached out to notify us, that the offer to terminate the lease early is still on the table and can take place effective May 31, 2021 (Today is May 27, 2021)....In addition, Luis Rojo made some very inappropriate comments regarding the repairs we have been requesting, and even questioned our intellect by asking how would we know that the HVAC is damaged or what an HVAC actually is? To answer his concerns, first, we have been living in these unacceptable conditions since NOV 2019 so we know first hand what the issues are and were very specific when asking for repairs.. Secondly, we are young professionals who have college degrees with high honors in Engineering and Communication, that's how we know! In another instance, our house was flooding due to the HVAC, when we submitted a ticket for repairs, they responded and said we need to vacuum all the standing water. Being the great tenants that we are, we complied with their suggestion. Once the tech came out a few days later, he reported that he did not see any standing water and that those areas were dry... well duh, because they asked us to vacuum the water beforehand. (photos attached) This "family-oriented" company is unethical, when you try to reason with them, they spin the story around to find any excuse not to help. If you are a tenant, do not let this company intimidate you. If you are a homeowner and are thinking about hiring a property management company, stay far away from Green Residential! read more

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Worked with Green Residential for 3 years now and they are helping me manage a rental property. They have been great so far- found me good tenants, attend to repair requests in a timely manner and helped with lease renewal (Jeremiah Johnson was my manager at Green). So far I have had a great experience with them. read more

I don't know if the homeowners that hire this company get special treatment since this company gets a paycheck from them. As tenants I feel like this company does not care at all. I had to get a place asap for me and my son. But once moved in, I inspect the house and they gave me a dirty house which I did send photos and emails of, they had said they already had deep cleaned, so they hired basic cleaning. I know on the contract it says I have to get deep clean before I leave, and I keep emailing them a reminder on how they gave me a dirty house and only hired basic cleaning. I've been sending them emails, I called, and nothing is getting done and I move out in 2 months I know on the contract it says $100 to proceed for repairs and as a good tenant I was letting them know the neighbor dogs broke pieces of the fence, they hired a repair guy to fix it anyway after we said we didn't want any repairs! then the dogs broke it again and told me they will charge me and I clearly let them know about how they did last time and just leave me on read. They take their sweet time on resolving issues, I don't know if they're waiting last minute to just blame me on this and keep my deposit. I keep sending them emails all they said is they will get back to me and never do. All I know is that I will not hire deep cleaning when I received a dirty house. read more

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Absolutely 0 sense of urgency whatsoever little to no communication and only do the bare minimum if you are looking to rent and you see green residential RUN read more

Worst experience with a property management company. Try to repair yourself before emailing them (that's the only way to reach them). They charge for every type of maintenance. They tried to evict me stating I was running a business out of my home. Had they researched and checked Google, it clearly reflected the dates of business where long before I had ever moved in. Then came the 'home inspection'. Upon my exit, I cleaned the house better than it was when I moved in, even steam cleaning. They do not steam clean before you move in. They charged me well over $1000 after keeping the large deposit and non-refundable pet deposit. BAD BUSINESS. read more

As a relator I find it highly unprofessional to ignore me when i call during business hours. I can't get a hold of anyone to speak about a listing my clients are interested in. I would love to give them a 0 if I could! They won't even answer me in their chat bubble online. read more

The worst experience ever! I was a tenant in one of their properties for 1 year, always paid on time, I had a good relationship with the owner of the house. I've vacated and turned the keys over on July 31st and till this day I have not had my security deposit back. They said it went by mail on the 3rd September, then this week they said they would make a direct deposit, then today, I just received an e-mail saying they are changing banks therefore need to finish that before they can refund me!!! Unbelievable!! Leo Green, great company you have there! Should be proud of the way you treat people. Bless you! read more

ZERO STARS. Beware of this company. This company USED to be great. Their customer service was top notch and always helpful. Over the last year that has done a complete 180. Their communication is few and far between, don't expect any help after 5pm or after noon on Friday til about Tues/Wednesday if lucky. I have had repairs done and charged to my account without even notifying me or any issue. I had a pipe leak during the freeze last year where I couldn't get a phone or email answered for 4 days regarding it. I was charged for an "inspection" that was supposed to be done by Green but instead was the tenant and her cell phone taking pictures. I was charged $300, after stating I was leaving Green, for a simple 7-8 page auto populated lease renewal document, that THEY OFFERED, that I had to have redone because Green hid fees within it. When I reached out, I even provided the email regarding this lease renewal and no charge was EVER discussed. Anytime I have contacted about an issue there is NO accountability or any sense of concern regarding these poor business practices. It's excuses and bullshit each time. If anyone interested I have every email ever exchanged with Green. SAVE YOUR MONEY AND YOUR SANITY and do not use them. read more

I will celebrate the day I am no longer their owner client (soon). Absolutely abhorrent service even when you try to warn them of previous mistakes when repeating another task - like rekeying as one example. They have been nothing but headaches and you end up doubling the work of just doing it yourself by trying to fix their errors. Never again! Avoid! read more

Haven't gotten a chance to rent a property from these people being that no one ever bothered to contact us back after our MANY inquiries about available properties. I did manage to use the online website to schedule a tour for July 4th. Now I knew this was technically a holiday, but I figured that since they had the date showing as available that meant we could schedule on this day. I scheduled this appointment about a week in advance and now two days before I received a message they had cancelled the appointment because it was a holiday. Ok, I get they are actually closed for the holiday but to not even bother calling to reschedule the appointment leads me to believe that 1. your customer service sucks and 2. if this is the amount of response we get while trying to just rent the property I doubt we will have much luck contacting anyone if we need any maintenance help on the property. So, I am done trying to work with Green Residential, and I will be avoiding any of their rental properties in the future as well. They clearly have no urgency to rent homes to anyone, so if you are currently using them as your property manager and it seems like it's taking forever to get your home rented out, please know it's because these people don't give a crap about actually getting back with anyone about it. read more

I agree with the bad reviews. I wish I had read them before applying and wasted my time and money. 1. Application was incredibly tedious. It took so long to complete especially the animal profile. They ask for a comprehensive record including the shot records, microchip, and vet info. 2. There were hidden fees in the lease that were only mentioned after submission: $75 app fee + $150 filing fee +$22 monthly fee + $53 verification employment + required to hire a professional to deep clean the carpet before move-out despite the move-in condition being dirty. 3. You have to give a lot of sensitive information to verify your income through Plaid such as all your account balances and all transactions. 4. Move-in conditions were terrible. None of the requests were acknowledged. Even changing a light bulb in the garage was a pain to ask. The dishwasher appeared broken and had a pool of stagnant water that attracted multiple mosquitos to swarm the kitchen. The backyard was full of weeds and patches of dirt instead of the lush grass being presented on HAR. The carpet had black mysterious spots and mud but they said it was already professionally cleaned last week even though we told them we just viewed the property a couple of days ago. 5. Sophia, the transaction coordinator, called me at work multiple times and stated she has been trying to communicate with our realtor. However, we found out that was not correct. He did not receive any calls from her. She did not even have the correct office number listed. I asked our realtor to call her to rescind our application, yet still sent another email asking the same thing he had already confirmed with her. Sad about wasting money and time but glad we didn't sign a 2-year lease with this company. Luckily there's a cheaper house in the same subdivision that is clean, has new appliances, the application was simple, has no hidden additional fees, and has good reviews. Bye Felicia. read more

This company is unreal. The application process is overly tedious to say the least and the amount of work they make YOU do in regards to submitting your info is insane. And then they have the audacity to charge extra hidden fees that you don't know about until AFTER you start the application. Got denied due to my credit history even though my credit score is higher than the minimum required and I only have a few delinquent/closed accounts (what middle-class American DOESN'T have debt??!). Anyway, we really liked the townhome we applied for but it's a blessing in disguise to not have to rent through this company, especially after finding all of these negative reviews. Thank goodness we dodged that bullet! I would strongly urge homeowners to stay away from Green Residential as they are more likely to run good tenants away before even finishing the application process. read more

So far it's a hard no for me. I moved into a property on 7/8/2021 that was never inspected. There are MULTIPLE repairs that should have been done prior to move in. I've submitted at least 10 repair request and have gotten "closed" tickets when not only has no work been done, I haven't even been contacted for an appointment. Not even a week in and I'm ready to run. It may get better, if so I'll adjust my review, but I'm not optimistic. read more

Horrible company, we are literally in a home that didn't have no hot water for 2 WEEKS, our stove did not work for a week and our fridge does not work so many dents on the floors, our living room light and fan do not work, our porch light does not work, the electrician had a smart mouth and said he wired this house, we'll horrible damn job. I've tried contacting GABRIEL AND PHILLIP and all they do is ignore my emails ! They ignore my calls ! my text ! who am I supposed to call or ask for if stuff like this is going on in the house ! they even told us we would have a security system when we were looking at the house and once we get the house they take it away ! And yet we even had someone come into our home with our consent and had to call the police. We need this help in a house at San Antonio texas and yet no one is here to help us with this horrible house, if I could I would've never came here. Horrible job green Residential contact me ASAP read more

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They respond for rent and money deposits but fail to even pick up the phone when you are on your 8th day with no AC. It is 87 degrees in our house, and we can no longer live in those conditions. Still had to pay rent though. Need I say more? read more

Horrible company! Once you pay to submit your application they make up random issues with your application to deny it and run away with the money! read more

** DON'T LEASE WITH THIS COMPANY ** If you're already checking to see if this company is highly reviewed or not, might as well just pass. During the chaos in 2020, my husband and I wanted to move to Texas from Oregon. We used the platform HAR.com which made it easy to find a new home. The first home I encountered, an agent named Claudia initially helped me find a new home for us easily and without trouble. She was the only agent who had helped me throughout the whole process even though the properties she was showing me was not listed as one of her listings. We came across a listing by Green Residential (after many applications later), the house looked beautiful and we couldn't wait to apply! I initially contacted Green Residential myself through the HAR.com app but did not hear back from anyone in regards to receiving an application form for DAYS. Finally, I contacted our initial agent and she had provided me with the application the same day. After applying, we waited for a couple more days again to hear back if we were approved or not -- I had called and emailed but still no response. Once again, I asked my agent if she had heard back from Green Residential yet but she hadn't heard back form them either which she has also called and emailed too. Finally, we heard back from our agent saying that we had been approved after negotiating to put down 2x more of a deposit than normal ($6K). 5 days prior to our move-in, (we are still in Oregon) everything was up in flames here! I have asthma and the smoke was starting to sip into the home, we finally told ourselves that we needed to leave our home early because of the dangers surrounding us (the smoke. was so bad, all of our clothes and items in our trailer smelled like smoke even when we arrived in Texas). We contacted our agent, Claudia, and asked if we could move-in earlier than planned due to our situation and she understood and asked Green Residential. They declined our request as the "home was not ready yet." Claudia explained how when she had initially toured the home, they may have still needed to clean the house, carpets and the backyard. So we continued our journey to this new home in Texas earlier than what we anticipated, thankfully, my parents lived in Austin and we could stay with them until the home was ready. Once we arrived at the home, (being professional cleaners as we had a Cleaning Company) the home was not cleaned. I'm typically not the person to complain about services but with putting down a 2x more of a deposit and for the amount of the rental cost, we had expected the home was cleaned! Interior wise, you can see grease on the microwave, countertops, walls and the floors! These were normal grease, they were red like tomato sauce splattered in all of those areas! You can tell the showers had not been cleaned as there were still grime and grout on the glasses/tiles. The carpet had pet stains, the wood floors had scratches and some parts of the wood stain had faded due to the sunlight. The porch (we had asked them to pressure wash the balcony and they said they'd need approval from the homeowner and never got back to us) on one of the bedrooms was black and dusty and you can smell mold growing in one of the bedroom. We went to the backyard and it literally looked like a JUNGLE! The backyard was not cleaned nor weeded. Everything was overgrown! We were so disappointed as 1) we are paying an addition fee on top of rent for lawn maintenance 2) the pictures provided in the listing vs in-person were completely different!! I had tried to get a hold of someone from Green Residential in fixing these issues and they never got back to me. I had recently emailed them in regards to the mold I had initially told them about, we had recently performed an in-home test for mold and sent it out to a lab to analyze. In the email, I explained how our lawyer instructed us to let them know that there is mold in the home along with a violation of code from the pool/spa heater being too close together (dangerous, can breathe in gas when its on) and we still have not heard back from them. read more

Terrible experiences dealing with their management. Have been a tenant of theirs for a year now. I will never lease from them, ever again. The house was poorly built. When I say poorly, I mean poorly. The first day I moved in, the shower had a leak. The plumber came in and said that he could only put a temporary sealant on the edge of the shower to prevent the leak, stating that the cause of the leak was due to management going against his advice on how to structure the shower/bathroom. All of the outlets in the entryway and kitchen ended up going out. Had to get the breaker replaced & we had to pay $100. The house is 4 years old, and the circuits can only handle one small appliance at a time. Breaker was replaced & knowing this, we only use one small appliance at a time, and many of the outlets went out again. Now, all was fine, until over a week ago the AC went out. One of my roommates called and they had us fill out a request to fix the unit. No further response. Thursday, Friday, Saturday, Sunday. Messaged and called, nothing. Monday, called again, said they would call me back, nothing. Finally, on Tuesday, received a response of apologies, they said they'd get them to reach out to us ASAP. Hours later, they said the AC guy would be at the house between 6-7 p.m. My roommate waited from 5:30-7:45 at our house with no AC. That evening, texted, asking for an update, as the AC repairman was a no show. Green Residential responded that the repairman knocked on the front door and nobody answered. However, my roommate was there. So our broke selves are paying for a hotel while paying rent for a house with unlivable conditions. And at this rate, I'm not even sure my life is worth as much money that I've had to spend on hotel rooms, just because they can't get their mess together. read more

I don't recommend living in any rental managed by them. They refuse to supervise repairs at properties without payment from the tenant. There also seems to be no system for communication, so at one point I was having to communicate with THREE different people about my apartment. It is nearly impossible to ever get anyone on the phone. My apartment has unassigned parking. My neighbor tried to claim a spot and posted signs and knocked on my door to harass me about it. I asked Green to intervene and they did nothing. That neighbor started messing with my laundry. My dishwasher broke while I was working a temporary job with no time off. I scheduled with the repair service they chose and arranged to have my boyfriend stay at the apartment. They never showed. I tried again, and they didn't show again. Green refused to believe me or help me out in any way, even after I sent them my phone records which showed the repair company never even called me. They said that if they sent someone out, it would be a trip fee plus hourly. I wasn't able to even get it looked at for three weeks. When the replacement dishwasher was scheduled for delivery, they got the address wrong and expected me to flag it down. The front door (to access four units) had an issue. It was rekeyed, and I was asked to distribute new keys. I noticed that it was the exact same key as the one to enter my apartment. So, if I didn't notice, I would have literally given the key to my apartment to the neighbor who was angry with me over parking. Upon further investigation, I noticed that me and 3/4 of the neighbors had the same exact key. So many people could have gained access to my apartment. I called during office hours and got their answering service. When I finally got through to them the next day, they were apologetic, but wouldn't guarantee that they could get it fixed that day. I was going out of town the next day and it was not acceptable to leave it like that. It was a lot of stress during a holiday that should have been relaxing. The lights in the hall went out for months. There was no way into my apartment that was lighted at all at night. I asked them to look into it and it took about a year. I received an email, unprompted, stating tenants may be charged for plumbing repairs. What? In an 80+ year old building? The communal washing machine, which serves 6 apartments, broke. I made a maintenance request and it needed to be replaced. After refusing to assist me with getting someone to look at my dishwasher, Green residential expected me to wait and sign for the washing machine. They won't sign for appliances or supervise repairs, but they expect their tenants to give up their time to do so. My fridge went out and it took three days to even get it looked at. I had to throw a lot of food away. They sent an email that they would be entering the apartment to place a new fire extinguisher in the unit. I had already brought my own, since the one that came with the unit was obviously expired. I sent them a picture and asked them not to enter my unit, since I didn't trust them. They refused. Then, the fire extinguisher people took my new extinguisher! I had to request it be brought back. If I hadn't noticed, I would have been out a fire extinguisher. A pipe was leaking in the garage where I parked my car. It turned out to be a problem with the bathroom in the apartment above, which I did not live in. My number was somehow listed as the contact for that unit so I got numerous calls and texts requesting access to a unit that I could not grant. I imagine that tenant had a bunch of contractors showing up with no warning since her number was not added to that repair request. I explained the situation multiple times without result. Whoever fixed the leaking pipe left a bunch of debris in the garage. I had to make another request to get it fixed. It seems to me that part of an apartment management company's job should be to oversee repairs, but they pass that responsibility on to their tenants. They sent a contractor without warning to remove the burglar door in back. The design of the back door makes it really insecure without the burglar door. They had no plan for how to make the back door more secure and they refused to discuss it with me by phone. My oven broke and needed to be replaced. They scheduled a delivery but didn't bother to get a delivery window. I guess I was just supposed to take an entire day off work? They wanted something done in my unit. I could not take yet another day off work to supervise this repair which I did not ask for, so I asked for a lockbox to leave my key in. They refused and suggested I hide my key somewhere. They seem to have plenty of lockboxes when a unit is vacant, so I don't understand why I couldn't have used one of those. I have attempted to call the office multiple times during business hours and very rarely ever been able to get through. read more

If I could give ZERO stars, I would! After getting on here to write my own TERRIBLE review about them, I saw the other previous ones of other tenants struggling too. This management company is absolutely terrible! They lie, give you the run around and do not care about their tenants. Very incompetent! My family (including my 2 year old) is left in the cold for the first freeze this weekend with no working heater due to carbon monoxide issue. They don't even keep up with the bare minimum required of them. They knew about this for over a week and did not get it taken care of, and on top of that they lied to me several times about what was happening and why it wasn't done. They knew we would be left in the cold with no heater and instead lied about it. They didn't even have the decency to offer us space heaters or a hotel to stay warm until they can fix it. Instead I was offered to "break the lease" and me pay them do to that. It's absolutely ridiculous! Anyone having issues, turn them into code enforcement and tenants council! I will go to court if I have to! They left us in a unit with threats to my family's health and safety and it's not ok. My service dog that is up there in age was crying this morning because he was cold which was causing him to ache ... while my daughter was waking up over and over through the night because she was cold. I didn't choose to lease through this company, my unit was taken over by them a couple months ago and they are even worse than any I have worked with before. DO NOT USE OR GO THROUGH GREEN RESIDENTIAL! read more

Would put zero if I could leased from them a couple years ago and came upon really hard times with a job loss and divorce. Reached out and attempted to work out the last month rent and having them take my full deposit in exchange for that last month. they refused and charged me 3x the last month plus took my full deposit. I reached out many times to work out a deal and they screened calls and sent me to collections for 3x the last month Even though the deposit more than covered it. use another place if you're able to, not easy to contact or talk to anyone at all. Leon responded below and I've tried to call and email but no response! Just a bot that refers me to the website, no human to resolve the issue read more

We were contacted by Green Residential to ask if due to the COVID-19, would we want to cancel our 2-year lease early? Why are the owner's worried about whether we can pay the rent when what will more than likely occur is that banks will NOT foreclose on properties since having heard this from President Trump and that New York is working with the banks to ensure that people not lose their properties because American's cannot go to work right now. I myself and self-quarantined because I do have all of the symptoms. No, Green, your client will be fine, and more than likely you too with the stimulus package that will be enacted soon. And IF I cannot pay my rent because I cannot work, the government will be paying to keep your note afloat. Double dipping is NOT allowed! read more

We are tenants in a home that is "managed" by this crap company. If call, the only thing you get back is an email. No customer service what so ever. IF you do reach a human in the office, they are downright RUDE. Customer service SUCKS. If I did not adore my homeowner we would be out of this house. These people SUCK. They don't fix what they say they will fix, the send out the most expensive people to do repairs and they care NOTHING about your time. They send them out whenever is convenient for them. I will not recommend to friends! read more

I didn't even live at one of their properties -- my boyfriend did. But that was enough to leave a horrible impression of this company. Downright filthy upon move in. Very obviously hadn't had a professional clean. Asked for additional payment to make simple fixes previously promised before move in, such as painting stained spots on the walls. The previous tenants left their furniture like a big, broken couch and bar stools that they t then had to throw out. It was as if Green never saw the property before handing them over the keys. Once living there, their broken washer/dryer took several months to replace. Yes, months. Once they did replace, they brought the wrong type of units despite countless confirmations of details. I honestly can't imagine a worse experience. If it takes months for repairs to be made, or worse, never at all ... how can you trust someone like this to look after your home? Green Residential is absolutely atrocious, unreliable, slow, and untrustworthy. They cut corners in every way possible. Never ever again. Update: The team took $400 for a professional cleaning out of their deposit. I personally scrubbed the house head to toe before the move, and it was immaculate compared to the condition they moved into. read more

Great to work with! Jenna was very helpful! Highly recommend and would work with again!