Genesis was once a great property. over the past 2 years there have been multiple (4) managament changes at their adams apartments locaction in newport news and each team got worse. yesterday i come home to find a late notice on my and several neighbors door. my lease said i have until the fifth before im considered late. its embarrassing to have a coworker drop me off to a late notice though im not late and hadnt been in 20 years. over these people read more

My experience with this property management company has been consistently disappointing. Over time, I have interacted with at least four different staff members, and unfortunately, the lack of professionalism does not seem isolated to one person. Communication is often poor, residents are passed from person to person, and I have received conflicting or inaccurate information on multiple occasions. More concerning is the way staff handle situations that are urgent or understandably frustrating. There seems to be very little recognition that a resident can be stressed or frustrated by a situation without that frustration being directed personally at the employee. Basic customer service, professionalism, and the emotional intelligence to de-escalate a difficult interaction seem to be lacking. I have even had calls abruptly ended on multiple occasions while trying to resolve legitimate property concerns. What makes this particularly frustrating is that residents do not individually choose this company. Our communities contract with them, and we pay for their services through our association fees. When the service is poor, an individual homeowner has very little recourse other than continuing to deal with the same company and tolerate a level of service that I would never accept from a business I could simply choose to stop patronizing. After my experiences, property management will absolutely be a consideration the next time I move. I would specifically ask who manages the HOA before purchasing in another community, and I would not knowingly choose a property managed by this company again. read more

These people are disgraceful and despicable. They towed a disabled woman's car because ONE tire was on the grass, A DISABLED WOMAN. No courtesy of a knock no courtesy of informing, just towed and threatened to be hung up on for asking questions. I won't be surprised if they have a lawsuit heading their way for not following ADA laws. People in power think they can do whatever they want, that is until the people in the community take it from them. read more

The incompetence is only surpassed by the unresponsiveness. Delinquent in contractual obligations a grossly negligent in management, administration, and customer service. Less than 0 stars. read more

This HOA is horrible. Poor communication, no follow up, will not hold certain homeowners accountable for major issues, yet will give violations for minor issues. read more

This is the worst HOA/Community Management company I have ever come across. They are slow to respond, do not communicate well, and are negligent in their requirements. read more

Still charging us for new fence from Hurricane Berryl and it's been a year since it happened. A fence shouldn't cost that much to repair. Cheated on vote count on people trying to get on the board. Irresponsible and unaccounted for many other stuff read more

By far the worst management company I've ever had to deal with. They don't maintain the grass on the property (they literally told an owner the grass is their responsibility...) won't spray for fleas and ticks, won't treat for mosquitoes, won't replace the rotted-out support beams until a tree falls on it during a Hurricane, won't get rid of tenants who violate every rule imaginable, have tenants using window units because the AC cooling tower they replaced is TOO SMALL for the dozens of units it cools, have constant issues with them that NEVER GET FIXED. I could complain more but they won't do anything. They literally don't care and just take your money every month. read more

If you are an HOA, please spare yourself the agony of dealing with a company that ONLY cares about money. have been trying get repairs done on the outside of our one of our rental properties and NOTHING has been done. Every repair requested is denied. We pay two seperate charges for a two unit building on ONE deed, repairs as little as $200 is denied . No security, no gate , pool is in bad shape and this management company does not care about home owner but its all about the money they take in. When I call, I am left on hold for 30 minutes and sent to the VM . they are rude and condesending. DO NOT hire them to manage your property. We pay the highest HOA fees in a lower middle class area of Houston TX. read more

I don't even think they are worth one star. Most unprofessional company and treat residents like they do not matter. Last I checked, the property management company that the owners of my community pay into, means they work for the residents. The property is not maintained and I recently incurred damages to my property as a result and I did not get even one phone call returned to ask about the situation. They instead traded character defacing emails between board members without taking a hoa board vote and denied. They don't visit the property and I have never seen any gesture to show they actually care about the residents, the community or their jobs. I have never been so appalled with the way an organization is run and the rude people they employ. Check out the pictures of the gate that closed on my vehicle due to a broken sensor and ongoing gate clickers that also don't work. I was lodged in the gate...how exactly isn't the gate not the property managements responsibility?? As you can see by these pictures the entire gate is barely standing and they plan to piece part just the poles after 6 years of complaints of malfunction from me and many others from this community. read more

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I hesitate to even give this property management company one star. I have never in my professional career or personal life ever encountered such unprofessional, rude and disrespectful group. They have zero regard for the property I live in, the weakest communication, and have no interest in the wellbeing of their communities or residents. I legitimately suffered damages after a gate that is so old and rotten out decided to close on my brand new car. They have never even provided a courtesy phone call back, let alone pay for the $1000 in damages. During the pandemic and in the middle of the freeze (with many homes in my community with burst pipes), we were sent violation letters (~100 townhouses) demanding that the exteriors of our homes be repainted. They refused to send anyone to show we're violations occurred, never provided paint colors (but denied people when they submitted them) and as a result every house is a slightly different color. Ironic that this happened to be mailed and the only communications that happen with the residents to notify us (we are always clueless). The worst yet is the hoa board is 3 members but decisions are left to one person who acts like the mosey neighbor taking pictures of residents violations and broadcasting to emails. This is the most disappointing and worthless property management company I hope I ever have to encounter. It would be nice to get a say in where my $1400 a year in hoa payments with no amenities gets spent. They need to REPLACE THESE DANGEROUS GATES BEFORE SOMEONE GETS SERIOUSLY HURT. read more

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I unfortunately have them for my tenant occupied condo, They are some of the worst people I had misfortune to deal with. They charge very high fees and mostly behave like little Nazi's with their rules and silly regulations that they told the clueless Board to agree with. read more

If you are an HOA don't get involved with this property management company because their only insurance representive is holding our HOA'S needed information (loss runs) which we need in order to insurance shop. This has been going on for over a decade. By doing this our HOA is being held hostage and we can't get quotes from other reputable carriers to possibly receive lower rates? PLEASE PLEASE PLEASE BEWARE! read more

No option for -5 stars. This is the epitome of a terribly mismanaged company. They're rude and don't care, they don't take care of what's supposed to be taken care of, especially in our privately owned condos. We're supposed to be somewhat safe here, but our mailboxes keep getting broken into, and all they can say is, we have a work order out to get it working again. Sorry, if we're constantly having our mailboxes broken into, you need to do something more, than only what is required of your lackadaisical opinion. People have the constitutional right to receive their mail, and if you can't protect us, guess what..........you are bad at your job. Every single person they've ever had running the place every few years is the same. Lazy, won't respond or answer phone calls, only answering by email.........cuz they're special right? Personally, I think they are quite possibly the worst property management in Houston, And if you can avoid them, do yourself a favor and avoid them. Find another property management company to deal with....... trust me. End rant. read more

USELESS...I don't even think they are worth one star. Most unprofessional company and treat residents like they do not matter. Last I checked, the property management company that the owners of my community pay into, means they work for the residents. They have done nothing as a tenant for 10 years, recently moved to a new building, the renter next door has numerous people traffic in and out of unit almost like some type of business drop off and buy or something related to that type of illegal business...Loud parties, loud music from another country(lots of BASS, if you can read between the lines) and the MORON MANAGER after 8-10 emails of complaints following there supposedly protocol and emailed me back finally and stated in the email that it was a" he said she said" matter. USELESS and WORTHLESS money spent to this so called MGMT company. Greg Henry 281.236.7731 read more

The manager of our property is fantastic and responsive. But, the quality of service when a homeowner calls the Genesis office should be a -5 stars! Their receptionists are rude, or at the least, dismissive. It takes NOTHING to be kind as a receptionist. Forget about the last call and be nice to the next customer. Simple customer service is lacking at Genesis. read more

I cannot imagine a property management and (manager) worse than Genesis Property Management. They routinely turn off the water at least once or twice a month. They tell us it will be back on at a certain time and it's never turned on when they say it will. I am tired of this horrible treatments! I am sick and tired of living in this community. The manager (Sera) should be replaced. I am getting ready to move and will leave with no good memories of Genesis Property Management. THEY SUCK! read more

Terrible customer service. Incredibly rude. Whenever you speak to someone they are ready to fight.

This management team is horrible. The lady who writes out the fines was in contact with me through email and explained to me that we could not have storage in the car port. She could have easily explained what exactly needed to be removed since we were discussing in email anyway! Also charged me another $25 for a certified letter. Something new and a new way of collecting more money for them! We all know how much it cost to send a certified letter. We cleaned up the back and had a small stack of bricks along the wall so I thought we were good! Nope! She charged us $50 plus $25! All the reviews speak for themself. read more

HORRIBLE HORRIBLE HORRIBLE MANAGEMENT! Negative -1000 start if that's an option! They do not care about their residents they have zero responsibilities! I just read some of the reviews, totally agree with other viewers except for Angie, I don't care what's different between the HOA or the property management, it's none of my business! I pay my maintenance fee on time and I would like to see or get what I paid for! I am going to buy a house and move out of this shit hole ASAP! read more

Yesterday I misspelled "Genesys" when notifying my landlord that I was again in their office, trying to get my pool key. Today I realized that I'm glad I didn't correct myself because every time I deal with them I ask "Y do I do this to myself". After two weeks of failing to verify who I am, where I live or that my landlord had already emailed the property manager clearing the $40 from their account needed to buy a pool key (wtf?) I finally was able to get my key. This morning I was told that the pool that my landlord PAID to get me into, has been closed for inspection, and will be until the "infection" can be assessed. This is my most recent story from living here under six months. There are no garbage cans outside on the premises. There is one in the locked (pay to enter, and then pay again to treat your infection) pool area, and one doggy pail WAYY back in the corner of the development that is NEVER emptied. And so, everyone either fails to pick up their poop, or they bag it and throw it in their building dumpster. INSIDE. DO YOU KNOW WHAT HAPPENS WHEN DOGS**T GETS HOT INSIDE PLASTIC. It's July in Houston and y'all have your pool closed for weeks and people pressure cooking doodoo next to where they sleep. Ridiculous. read more

I have dealt with several property management companies and Genesis has been the ONLY one that left me with a positive impression. Before dealing with Genesis, I never thought it was possible to receive good customer service from a property management company. The only downside was that our HOA switched to Genesis a month before we moved out! I am especially appreciative of the servie provided by Barbara, Natalie, Son and Valerie. They were a tremendous help with closing on the property. They even provided solutions when the problem was caused by the previous property management company. If your HOA uses Genesis, consider yourself lucky. If not, I would highly recommend suggesting your board to look into switching. Unless of course, getting good customer service isn't your thing. read more

Genesis Property Management - Property Management Near Me - Houston, Texas

This company is the worst neighborhood management co in town. Even the title companies dislike them and say bad things about them. I sold a house in one of their areas and they continue to send me violation letters. They don't believe you even when they see proof because they must be bored and determined to harass people. They should be shut down. If you are considering a house and see they manage the area RUN! read more

Just poor poor customer service. Seems they deal with many issues and are probably expecting the worst out of their tenants so they start off on the wrong foot. read more

I have been the subject of this property management company's perpetual abuse for almost 12 years. In addition to the harsh and confrontational language they use, almost in every piece of communication, they take YEARS to address their own responsibilities. They also ONLY hire subcontractors that are owned by themselves for much higher prices than industry averages. ABOUT THEM AT ALL COST. My experience is not a unique one. read more

As a previous condo owner and board member, I have to chime in and give Genesis some deserved praise. A friend recommended the company to me when our HOA had issues with previous management paying bills late and not really having an understanding of property management. Most homeowners have no idea what their by laws say. Genesis was very quick to refer to by laws and interpret them with the intent that each section was written, and how our building's history had used them. It seems that some of these reviewers are commenting on issues that are decided by the HOA, not the management company. I was surprised at how many owners didn't know the difference between the two. The HOA sets monthly fees, including late fees. It's up to the management company to enforce and collect them. The HOA makes most of the decisions, including services, and the management company enforces them and/or informs the homeowners. Genesis was very responsive in helping our HOA find quality vendors when the building had an issue. They always delivered detailed monthly financial reports to the board members, and we paid a little extra for an annual audit every other year. Our liaison at Genesis wrote letters to homeowners as needed and we were very pleased with the pricing schedule in the yearly contract outlining services. If you're on an HOA board, and want more information, feel free to PM me for more details. I thought very highly of this company and their service during my years on the HOA board. read more

As a resident and thus employer of Genesis Property Management, have called in twice to the office to resolve an issue. No calls returned. Phone tree is illogical in that it list out which value to press based on the property management personnel name. I should not be expected to know the exact name of who is managing the property as personnel changes. read more

This management place whatever you wanna call it is the worst management group ever I own a property and unfortunately I have to pay my maintenance with them they are so rude and when I and or any other of my neighbors need help they will not sent somebody EVER! But then they are so worried about the monthly maintenance they are rude and need to get fired and rehire a more respectful and professional staff some of my neighbors have roof leaks like how sad and they don't care! I'm going to call the city and take pictures and unite with the neighbors so they can get it together because this isn't fair it's been going on for numerous years read more

I would give a "- 8" if I could! I own a townhouse managed by Genesis. After the winter outage in February, all owners were told we would get a double bill at the end of March (due to water being turned off several times during the outage). My bill at the end of March was $37. My average bill is $12 mind you. I contacted the property manager, Kristen and was told to provide dates I didn't have water, which I did. I just received my bill for February and March and it was reduced $6 and I owe $31. Now after 2 weeks without water, I still owe more than I would have normally pay for 2 months service! Ridiculous! And customer service is non-existent. Weeds have been growing in front my unit for over a month and the landscaping people come every Monday. I hate to always email/call to get things done and you have to repeatedly follow up with their office. I am embarrassed to have people come to my house because the place looks like the ghetto! My monthly $200 HOA is money thrown out the window! read more

Our community has been with Genesis Property Management for quite a few years. I have been on the board for several years, and I have found that our dealings with Genesis have been excellent. They are helping us to keep our neighborhood up. As a board we try to treat all residents equally. Sera does an excellent job of keeping us informed and helps us in so many ways. By keeping up our neighborhood, we are also protecting the values of the homes. Sometimes difficult decisions have to be made, but it is for the benefit of all. When people buy homes and sign the deed restrictions, they are agreeing to abide by them. They have the right to attend our meetings and voice their concerns, but unfortunately the turnout of residents is very poor. Genesis also has helped us find contractors when work was needed. They helped with the work at our entrances in getting irrigation and landscaping done. This involved a lot of paperwork with the city which Sera gladly helped us with. Genesis helps us but ultimately the decision on homeowner issues rests with the board. I highly recommend Genesis! read more

Barbara Reid has to be the most useless and rude person I have had to deal with. Avoid her if you can. She always tries to place blame on tenants even when it's clearly the job of a management company to be able to properly communicate with people of the different communities. These people have left tenants without hot water for long periods of time and refuse to take any responsibility for it. I would never recommend this company, no matter how they tweak their name or change offices. read more

Hell no. I wouldn't pay them to pick up my dog shit if I had a dog. Divided our community. Didn't perform against their agreement. Horrible administrative procedures. You can't even use credit cards to pay dues. What happened to their BBB status? read more

Frankly, I do not trust any of these 5 star reviews because my experience with Genesis has been so completely unacceptable; I cannot imagine there are any redeeming qualities about this business. The customer services is quite possibly the worst I have ever dealt with, and that includes Time Warner Cable. If I was on the board at our HOA, they would be fired in about 0.2 seconds. read more

I'm a retired public servant of the city of Houston and I have lived in this Genesis managed community since before they took over. I'm an owner resident. If you have read most of the reviews you will see that they are mostly negative and absolutely deserved. I too have experienced the rude, combative, in person exchanges with the office personnel. I once received a letter of violation for lack of a parking sticker and parking in the wrong spot. Here's the kicker, my car had the correct up-to-date sticker on it and was parked (correctly) where I've parked since I bought the place but I still had to go to the management office and prove it with photos and ID's. Afterwards, they offered zero apologies. Here we are in a national and worldwide pandemic of a lifetime and this company has the water to the whole community/complex shut off. This has been a practice (water shut-off) since I've lived here. One of the only means of protection from this viral infection is consistently washing one's hands. Under normal circumstances this is an inconvenience but now this can be life threatening. Incomprehensible! read more

These people gave us the run around for a week ! Towed our cars with no notice while we were sleeping ! Finally figured our where they were towed to and everyone is giving us the run around . We payed $300 to get the car out and they say we need decals to park in the apartments we live in. Finally get someone on the phone regarding the apartments and they don't know why the car is towed . It leads all back to Genesis Property Management, they claim we need a compliance letter and other documents that we or the apartment manager weren't informed about . We finally get to Genesis Management to see how to get these mysterious parking decals and Allison the person in charge for 1- was rude , 2- did not try to resolve the situation , 3- basically shrugged it off and implied we should get it done ourself . So we leave and call the Apartments Manager and she says they have never had to do this before and she would like to speak to the person in charge , now that's currently happening !!! I know its a lot to soak in ........ read more

Zero stars would be more accurate. This is the worst example of a professional property management company that I have ever experienced. I have lived on this property on two other occasions in corporate rentals without a problem. I loved living here. I moved back in August and it has been a nightmare. Starting with Kathleen the property manager. She is so rude and petty. She won't return calls and the office hangs up on you instead of transferring calls. Erica has been the only decent person in the office. They do not enforce the leash laws and you better like stepping in dog poo. We had a dog that attacked a lady walking her dog on 2/20/18 and I was chased while trying to help her. The dog would have bitten me too if I had not slammed my gate and ran inside. I live right beside the dog and don't feel safe even going to my mailbox. When I sent a note to Genesis about the dog I was basically told it was not my business. Parking is also an issue and they allow some creep to keep his boat in his one designated space. So, where do he and his wife park their cars? In other peoples spots or in the visitors spaces. The same creep likes to wash his cars and boat right out behind my house in the carport. My back door is right against the carport. He has a shop vac that is very loud and also blasts his music. I didn't move here to live in a car wash facility. The boat should be off property so that he has his own parking spot instead of taking spots from others. KRJ was my last property management and they were absolutely wonderful. Genesis or at least the team for Kerry Glen 3 not so much. read more

As a unit owner, I am very disappointed in the lack of compassion and response they have in resolving property issues at Brandy Creek. I shouldn't be paying monthly dues for management that does not do their job,in regards to safety and disregarding severe violations of letting large groups of people block the parking lot and block 2 units entrances, during the COVID pandemic. Disturbing and very sad. read more

This company can't manage our HOA and properties. Staff are very uneducated about financial statements and accounting. In fact, there isn't a full financial reporting package to homeowners. They think a basic balance sheet is adequate. It shows no cash in and out activities. Bank accounts are drained with no proper explanation. Annual meeting letter was sent out with no compliance to our by-laws. When pointed out the facts, everything was denied. Do not trust these people, including their own legal staff. They used their legal to overwrite our by-laws. Ridiculous company. Other reviewers said they are cooks. I agree!! read more

This company are the worse, always harrassing you about really stupid things with your property or about your property. If the lawn is about 1 inch long you will get a notice, if your garage door is left open by 2inches they complain!!. They need to look at how many people reside in the house as half the time you cannot even get into your drive way as there are so many cars parked in your way!!! read more

I have lived at one of their properties that they manage for the past 4yrs and they have consistently disappointed and aggraviated every situation. We no longer have a groundsman, our fees are going up. Last year, they implemented a "Special Assessment" fee of $2076, which we had to pay. This month, my electric bill went up $250! Something is not right about these people and I don't know what I can do as a resident. Poor customer service, everyone is always rude when you speak to them on the phone. They are horrible. How are they still in business??? read more