First off, I rarely and hate having to do negative reviews. I try my best to be objective, or at least state what may sway me to give a certain rating. So here it is. I should add, regardless of my opinions or any Yelper's review, I encourage any reader and potential customer to try a business at least once before making a judgement. So even though my experience has been bad, I will not say "stay away." Please do give them a chance, and I hope your experience is more positive than mine.
So tonight, was my first visit to Taps and Apps, and unfortunately, my last for now. I should also note, this review does not relate to their variety and quality of drinks, but more so the service I received tonight.
Tonight, my friend and I decided to hangout out and chose this new place. When we came in, we noticed it was very busy and pretty full. We were lucky to catch a group leaving and the waitress let us take the table. We sat and looked through the menu. I was amazed on the assortment of alcoholic beverages. Their food items looked good as well. Since we both drove, he just got a beer and I a cocktail.
So when the waitress took our orders, the drinks came out fast, around 5 minutes. However, our food took quite a bit of time. My friend ordered the Irish Nachos, and I ordered the Scotch Egg and Escargot. Now initially, we were having a good time. But it took about half an hour for his nachos, then another 15 minutes for my egg, so about 45 minutes total. We kept asking about our orders, and she kept saying it's on the way. However, I noticed people coming in after us receiving their orders within a reasonable amount of time. My patience began to eat up. So I asked again and I clocked it at about an hour before I got my snails. By then, my drink was gone.
So before my last item (the snails) came in, I finished my cocktail (Mauka Breeze?) and asked for water, and so did my friend. I see her walking around with a pitcher of water, but doesn't come back to us until about 5 minutes. But she only brings water for me. So we try to catch her again for my friend's water and then I asked about my snails. He eventually, gets his water. I continue waiting. My item finally comes, so it took about an hour to make and 2 minutes to eat (I shared with my friend.)
So overall, I was quite frustrated with the service. When the waitress returned, I asked for our tab, but I couldn't settle and requested a discount for what I experienced tonight. She tells us that this place does it "appetizer style" and things are made as they go. I'm thinking, normal places punch out appetizers within 15 minutes, so a place that "specializes" in apps should be able to do a similar turnaround time. Not to mention, that we made the whole order at the same time, yet each part took a substantial amount of time to come to us. I was persistent, and she brought her manager. The manager apologized and said the same thing the waitress said, but I mentioned how odd that it took a whole hour for my last item, and how I noticed other customers received their orders in a reasonable time. She said she will check the order tickets. In my mind, I'm thinking how ridiculous that my friend and I had to wait further in regards to their quality of service. The manager returns, and apologizes saying that the server made an error and put in the order later. Now, I think it's pretty messed up to just throw your server under the bus like that. But in any case, she puts the snails off our tab, so we just needed to pay for the other items. I get the tab, which is about $39. I didn't feel like waiting another 15 minutes for them to process our tab, so I put cash in the tab and walked over to the waitress and handed it to her showing my money. I apologized, trying to not sound too irritated and said we had to go. However, for a $39 bill, and poor quality of service, out of courtesy, I left an extra $4 as a tip.
When I first saw pictures of this place, I was excited and been looking for an excuse to go. Now, I'm not interested. Still frustrated, I drove over to Burger King for a Whopper.
So that's my story, try them out and I wish you the best. Hopefully, I'll eventually calm down about this place, and will try to visit again. read more