In short, an already mediocre dinner was spoiled by a pushy waiter who gave us lousy service, kept…read moretrying to force more drinks on us and complained about the tip... an extra mandatory 4% tip for the kitchen on top of it!
I've been to the Monkeypod kitchen in Ko'Olina, Oahu, and I have nothing but positives to say about that location. When my father wanted to take the family to this particular location on Maui I was looking forward to it. Unfortunately, we were severely let down.
When we sat down, main server asked me probably 3-4 times if I wanted anything other than water, and finally I caved and got a maI tai. After I finished it, he asked me another 3-4 times if I wanted another one, despite me telling him I was good after the first one. I appreciate attentive service, but the guy was incessant and trying to upsell us.
As far as dinner goes, Food started to trickle out slowly over the next 5-10 minutes, and it was clear that the kitchen wasn't organized. I ordered the bulgogi tacos, one of my favorites at the other location. Unfortunately, they were lukewarm. The worst part was, they completely forgot about my father, who only ordered fries, and when he received them, they were lukewarm, limp and soggy.
After my father asked for the tab, he noticed there wasn't a mandatory tip included for the wait staff, but there was actually a separate 4% tip for the kitchen. Since when is this a thing? How about you pay your kitchen a livable wage and quit putting it on the customers? So my father refused the pre-selected 20% tip and tried to put in a "custom" tip of 16% of the bill, which when added to the 4% would have been a total of 20% - in my opinion pretty generous, considering the lackluster service.
Here's where it got bad. The server was practically breathing down his neck while he entered his tip, and when he was handed the payment gizmo because it wouldn't take the tip amount, loudly exclaimed "That's not enough!" and then threw it down on the table and stormed off. How demeaning and embarrassing! Is this how you treat customers here? I helped my mortified father figure out how to make the machine accept his tip (despite my suggestion that we drop the amount down to a penny) and we left without another word.
Monkeypod, shame on you for:
- embarrassing my father, who is a very generous man,
- employing wait staff that openly demeans their customers,
- serving us mediocre, lukewarm food,
- and demanding an extra 4% for the kitchen that didn't take any pride in what they made.
What a shame.