The good news: it's free!! That is awesome!…read moreHowever when we went, it was a rainy cold day and the metro over was experiencing delays: so when it's late: you just gotta wait... the whole system delays. Oh well. Then when it arrives it was a squashed sardines situation, but we only used it to go from the frost center to the Omni Center so, we squashed on! lol Under normal circumstances, the cars are well kept, clean and move the people around and it's like a Disney ride! Enjoy

I give the Metromover a 5-star review not just because it's free, but also because it's an…read moreefficient way to commute between downtown Miami's financial and arts districts.

Who are you??? I booked a bus with my parents that had NO AC working, even the driver was…read morecomplaining and made a stop to call the mechanic or to change buses. No solution, so all the riders had to deal with 3 hours of no AC, and it was about 90 degrees Fahrenheit that day. My dad is a senior with a medical condition, so we couldn't continue on this bus with the heat. Therefore, I had to pay for an alternative route from there. This day was the worst for all of us. Yet, I had called beforehand to confirm if y'all do additional payment vouchers for these types of situations, and you said yes. I filled out BOTH forms for a refund request AND an additional payment reimbursement. I waited a week and called to check the status. The lady on the phone pretends she doesn't comprehend me and is giving me a robotic, dead-end talk. So I asked to speak with the supervisor, and the lady made excuses/refuses for me speak with them. So I filled out the forms again, and the same thing - acting like y'all dont see my forms. So since y'all aren't helping me, I called my bank to cancel the charge. You have NO customer service email, which is super suspicious. I have receipts for everything. And now you are declining my request to cancel the booking charge?? Yeah, I see the game I'm in now. Y'all are greedy, lying, and DISGUSTING for not considering health and safety for the elderly. Shameful AF. Y'all breached the policy, and legal action will be taken. Welp, here comes my name everywhere until y'all take accountability.

My mother in law lives in Key West and we drive regularly over there to see her but sometimes she…read morecomes to Miami on the Greyhound bus to visit, she can drive and has her own car but it's more comfortable to use shuttle services for long drives and we also feel safer having her being driven by Greyhound. We always drop her off and pick her up from the Miami airport station and have never experienced a delay on the departure and arrival times. Sometimes we have arrived at the station to buy the tickets and have waited 5-10 minutes for someone to show up to the counter but have never received awful or disrespectful service, so overall I think the shuttle service is great but customer service is just ok.

The trolley is virtually useless on weekends (runs once an hour on Saturdays?...not at all on…read moreSunday) as is the website and app which almost always quote incorrect arrival times. Barely better success on the weekdays but still very inconsistent service (maybe 2 show up an hour??). They often sit idle in front of Nordstroms for 5-10 minutes. Better off paying for Uber. Many of the trolleys are also outdated--some of which have multiple steps which make it difficult for Seniors to board. Bad service only getting worse

This trolley service is really good. I like the extended days and hours…read more Some occasional drivers are not the smoothest. Hopefully they will get better with more expierence.

Worst experience ever the fact that they're are so many bad reviews at this point we should just…read moreboycott them the workers are also rude and disrespectful and fine you for talking to them a certain way and very unclean can barely sit on the seats cause of all the trash

This station is literally garbage! It is located next to two recycling plants, or garbage dumps…read more While waiting for the train, which often times runs late, you get a very unpleasant nee disgusting aroma. There is no bathroom nor security, not even cameras. So good luck with your personal safety! Until the area around this station is properly redeveloped, I would say to avoid it and take trirail elsewhere.

The City of Miami trolleys are 100% free to ride. The system covers over 12 neighborhoods…read more(including Downtown, Brickell, Wynwood, and Little Havana) and generally operates from 6:30 a.m. to 11:00 p.m., though hours vary by route. The stops are clearly marked & trolleys are frequent.

We went to Miami to enjoy the sites before going on a cruise & found the Miami Trolley. A FREE to…read moreuse service that was very handy for someone with limited walking abilities. We were able to hop on & off throughout the experiencing the Miami Area. Each driver was polite, friendly & awesome at moving people around the area. Yes, at times it was packed but all in all it was great. Thanks Miami Trolley we look forward to our next adventure.

Still the very best deal in town! Take the bus, skip the cab and enjoy the ride. Drop off along…read moreWashington was perfect and saved us a bunch of money. Now you can tap a credit card for your fair.

I don't recall the fare but I remember being impressed with the convenience…read more This took me right to south beach. It was a quick ride and it was comfortable as far as buses go. I really like that this is provided from the airport because it was a great experience. I just kept gushing about it to my friends that it was so easy. If you need to get to south beach from the airport and you aren't worried about looking some type of way coming off the bus shuttle I highly recommend.

My wife and I are in South Beach (Miami Beach) for the first time. The concierge recommended SWOOP…read moreMiami for short trips around SoBe and we used the service today. It was about 2 miles from our hotel on Espanola Way to Nikki Beach. I texted the phone number, gave our location, destination and number in our party. Got a reply within a minute or so saying a driver was 5 minutes away. We made four trips on Swoop today and we're very happy with the experience. The open electric vehicles move easily through traffic, the driver has music playlists yo suit any taste, he was personable and professional. He got stuck in traffic encounters yo pick us up on the last run (during rush hour) and texted us three times with status updates. This is a great way to get around SoBe. He also had recommendations for eateries and shops, shared history of the area and specific buildings, and made it fun. There's no set price, they work off tips.

I am so glad this transport service is still in business. Me and my husband used this service when…read morewe started dating in 2012. I think it was brand new then. I think our drivers name was Alex if I remember correctly. He was so awesome, swooped us from our hotel and took us wherever we needed to go in south beach. Played great music and made the drive so fun! We came back to California and never forgot it!

All college families offer this transportation as a valid and inexpensive choice against…read moreBrightline, and your better not to choose Red Coach altogether. Bus was late to an unscript (Shell Gas Sign) on Turnpike in Pompano. Bus was late about 30 minutes which seemed related to previous stop in airport FT Laud. Son's trip was to arrive at UCF at 9pm, it was after 1030pm. That's over 4 hours on bus without stretching feet and movement off bus ! Bus had seating issues in West Palm and sounded like overbooking. Out sons neighbor on bus was grossly oversized for his window seat in economy. (Buy correct seat size for all comfort) The gentlemen also vaped the entire route which should not happen in enclosed areas. No room to stretch out even in aisle seat to rest. One and done .... This is like herding cattle versus a luxury bus experience. Don't believe the hype. One star is better than deserved. Take Brightline and Uber to campus.

6/14/26 6:220pm bus from orlando to FLL. Bus reported late but then left early & before all…read moreticketed holders were on board. Bus driver was rude to pasengers and arguing loudly in Spanish for the last 1/2 of the drive ON HIS PHONE while driving. Dropped the passengers off at the wrong location at FLL Airport. Airport security staff told him he could not park where he parked (Level 1 Terminal 1 departures), he ignored them and said "I am only dropping off 2 passengers" and when over 10 people got off and had to retreive luggage from under the bus which blocked the flow of traffic at the airport. Anyone waiting at the proper location was not picked up!!! Opperated by a 3rd party bus provider. Flagrant disregard for traffic rules, airport rules, customer service rules. Wild and unpleasant experience. ZERO Stars!

J&S Transportation is absolutely wonderful. They are reliable, affordable, very accommodating. Our…read morevisit to Miami would not have been as great as it was if it wasn't for their service. We visited many places, learned about Miami's culture, and was able to take many memorable pictures thanks to our tour guide. All 12 of us fit in the huge clean van and had an incredible time with J&S. Thanks again! We can't wait to return.

This was my second time using J & S Transportation. I just love his knowledge of the city. He is…read morevery professional and timely. You will not go wrong with this Transportation company.

Needed to use this station for work. 10/10 for the Miami metro experience! #ifyky. This station…read moreserves the hospital, courts and Civic center area. It is a popular station for hospital employees and people going to court as well. I've always seen security around but always make sure you're aware of your surroundings while using public transportation.

These metro rail stations could use an upgrade to say the least. The county receives money to…read moreupgrade transportation, perhaps they should find ways to upgrade the transportation stations. The stations always smells of urine and the elevators are outdated. While I am sure they pass inspection yearly, they could still use an upgrade. For one they are way too small. When my son was stroller age, I could barely fit his stroller in the elevator. The wheels were barely able to fit through the elevator doors. Transportation itself is ok as long as the trains are not late or stuck on the track. Perhaps this was the motivation to replace the older the trains for newer ones. While I have seen the implementation of newer trains, all trains have not been replaced. I rode two older trains today that reeked of urine and were a little dirty. I am happy to see that they upgrading the trains however. I hope they keep that same energy and give the metro rail stations a makeover.