STAY AWAY: 10 Weeks, $4,100+, and Endless Lies If negative stars existed, Tanner Transmission of Ogden and Sandy would easily earn -28 stars. They held my truck hostage for 10 weeks and 4 days, charged me over $4,100 for a rear differential rebuild, and lied to me every step of the way. The Bait: Jim (Ogden Owner) quoted a 7-hour rebuild once parts arrived. I paid a $2,000 deposit immediately. The Ghosting: The moment they had my money, all communication ceased. When I called, Jim blamed his own problems on me--complaining about firing employees, forgetting to order enough parts, and delaying my truck. The Blame Game: At week 7, Jim shipped my truck to the Sandy location under Blaine (Manager). When I called for updates, Jim told me to call Blaine because he "would not call" his own store. Blaine then told me to call Jim because the work started in Ogden. They refused to speak to each other and used the double-location setup to dodge accountability. The Excuses: When I finally got Blaine to talk, he blamed further delays on his mechanic needing time off for immigration court. The Audacity: After nearly 3 months of deception, they demanded the final $4,100+ balance or they would keep my truck. They wouldn't even credit me for the tank of gas they burned driving my vehicle between their two shops. Once paid, Jim refused to speak to me, cowardly hiding behind a "warranty" if I have future issues. Save your time, your sanity, and your money. Avoid Tanner Transmission at all costs. read more

Working with Tanner Transmission has been one of the worst experiences in my life. Tl;Dr DO NOT GIVE THEM YOUR BUSINESS This story begins in 2023, when I had a transmission problem and heard from a trusted source that Tanner Transmission would be the best place to go to be taken care of. I paid the cost, and got a 100,000 mile warranty. Fast forward about a year: the transmission starts slipping, and it turns out that despite me coming in for annual checkups, they have no record of me getting the servicing done for the vehicle. I didn't believe it at first, but at some point it seemed cheaper to just get the repair done again and make sure that I absolutely did everything to keep up with the warranty. Two years later, the transmission fails catastrophically, with the car only being able to function in first gear. I bring the car in, because I know I have the warranty and for some reason have some trust that they will get the job done. That was a colossal mistake. My car sat there for 86 days, with me calling nearly every business day to check in on when I could get my car. Every time I called, Blaine would tell me that I should expect it next week. Then the week came, and I had to wait until next week once again. And then the next, and the next, and the next. My car was there for EIGHTY-SIX DAYS. THREE MONTHS OF MY LIFE of begging for rides, hiking to trax stations, and overall working around their schedule. Then the day comes, and to say something positive: Tanner did honor the warranty and did not charge me (Even though at this point I've already paid twice). However, the car initially had the check engine light and all wheel drive locked on. I thought this was weird, so I took the car to get the alignment done (As instructed by Tanner transmission after getting the Transmission reinstalled) only for them to tell me that the car was giving a transmission error code. The mechanics advised me it could be something that perhaps Tanner forgot to clear before giving the car back, so it might be fine. TWO HOURS LATER the code was back, and the transmission was already slipping again. I am beyond furious. What was the point of wasting that THREE MONTHS if all they were going to do was sit around telling me that they would fix the car, only to have the car not work after less than 24 hours of having it back in my possession? Tanner Transmission has frankly ruined my summer road trip plans, has put strain on my relationships, and has lost me more sleep than finals week in college. Whatever you do, do not give them the time of day. read more

Terrible shop, 5yr 100k warranty is worthless. You need to take your car in every 6-8 months and drop it off for a day each time to keep it active. They charged me an extra $800+ even though I had a full warranty. The new transmission went bad after a few months so they had to replace it again after at least 5 attempts to fix it. Now, they just voided my warranty after 3 years. Absolute waste of time and do your self a favor and trust the bad reviews and take your vehicle somewhere else. read more

Guys name is Blane. He's 82 years old basically Biden as a mechanic. I do not recommend. My friends car has been at this shop for months and being given the runaround. Can't get it back bc it's in pieces and he says it'll cost more bc it's now on the lift. And for some reason has been on the lift for over a month. Think my friends gonna have to go Jamie's route with the lawsuit. read more

This situation has been absolutely heartbreaking to watch. A close friend of mine has been in tears for hours over what this shop has put her family through. Her van has been sitting there with a failed transmission, and instead of getting clear answers or real help, her husband keeps getting the runaround. She feels completely trapped. From what she and her husband have been told, the price keeps changing, the timeline keeps getting pushed back, and they are now refusing to do the work while still holding up her vehicle. It honestly feels like her van is being held hostage. What makes this even worse is that she has three children and her family depends on that vehicle. They only have one other car, and that creates a serious problem because her husband cannot always take the kids where they need to go while she has the other vehicle at work. This is not some small inconvenience. This has created an overwhelming situation for a mother who is already stretched thin, and it has pushed her into a full emotional crisis. No business should leave a family feeling this desperate, helpless, and broken. The most disturbing part is the complete lack of compassion. Instead of helping resolve the issue, this shop has added more stress, more confusion, and more pain to a family that is already struggling. Hearing the same name, Blaine, come up over and over again while nothing gets fixed only makes it feel worse. No one should ever be left sobbing for hours because of the way a repair shop handled their vehicle. This has been devastating. read more

I had a great experience at this shop so the 1 star reviews sound completely foreign to me. When I took my vehicle in, it was kept inside the whole time so no chance of anyone breaking in to it unless someone broke in to the building. I found Matt very competent and knowledgeable. I have a Nissan and he knew exactly what problems most Nissans have at around 100,000 miles and what needed to be done. I have had no problems at all since the repairs to my vehicle and the price was very reasonable. read more

What great customer service. Francisco (Frank) the service tech was on top of his game. He serviced my motor home with a leaky trans. He first diagnosed a transmission pump but after dropping the pan it just need a new gasket. They serviced the tranny, new filter, fluid etc and the bill was less than a third what he quoted me. Needles to say I was very happy. Great customer service. I will recommend to all my friends that need service. Great job guys. Marion Ogden, UT read more

The back story is that my friends had the Roy Tanner Transmission do a full flush and service on their 2006 Honda Odyssey a 1000 miles ago. When i was changing the driver side half shaft the oil that came out of the transmission didn't look good very dark and used. So when i mentioned it to them they told me about the trany service. I looked the drain plug, fill plug and upper oil filter over and could not discern any witness marks showing that they had been used. So i sent my friends back to ask about it and the two tech on site were very unprofessional and rude. Instead of trying to solve the concerns they got very defensive. They also told them that you can't change the filter in that trans which is partially true. the main filter is not serviceable but there is an upper one that is. So funny they would charge them for a filer and then tell them you can't change it. I would not let these folks touch anything i own!!!! read more

Took my car into the shop because I thought I was having problems with my transmission. They did a free inspection and found that some of my connectors were really dirty and causing some problems. They cleaned them off for me, no charge. I was a little hesitant to take my car here because of the bad reviews, but they Took really good care of me and my car is running smoothly. read more

This place quoted 130 dollars and half a day to do the job of simply fixing a leak one week later and 1000 dollars my transmission worked horrible when I picked up the truck and it worked fine when I took it there I took it to another transmission shop to have it gone over they left over half the bolts out left it with no filter and my leak was worse than when I took it there plz take my advice and do not!! Take any thing here read more

I scheduled a appointment for Saturday Morning 8am to have some work done on a leaking transmission and to show up 10 mins early and to wait around for 30 mins to find out that the shop was still not open really ticked me off. Don't schedule an appointment and then don't show, very unprofessional. I truly believe they are capable of doing much better that is the reason I gave 2 stars instead of 0. read more

Disappointed. They rebuilt my transmission 3 years ago and I have gone in for all of the "required checkups " as stated in the repair contract. The solenoid pack went out and now suddenly the 5yr warranty (posted and touted everywhere in their store in Sunset) is not honored because the guy who signed my paperwork on the most recent checkup no longer works there. The kid behind the counter was incredibly rude, and my calls to the company owner were never returned. ******WARNING****** you may not get what is promised. I will never return. read more

Ogden team is well put together. They diagnosed my car. They were very comprehensive and checked everything. Service was excellent. They were honest and respectful. Best of all they were not out for the money. Nothing fancy, just straight shootin, honest good business. Frank and Jim are just plain good business people who live honesty.!! read more

This place of business is not acceptable. I have waited over an hour after the lunch hours posted were over They were deceitful about price and rude customer service. Please do not let them work on your car! read more

1 star is already too many stars!!! I GIVE THIS PLACE 0 STARS! THE WORST SERVICE I HAVE EVER RECIEVED IN MY WHOLE LIFE. The main guy was a complete ****!!! First off, my car had to be towed there late at night. It got broken in to and my nice stereo got stole. Not a safe place to go to, no security cameras and the place looks like a complete dump!! My clutch gave out, so the estimate was $615, the guy said he would call me if anything else had to get fixed. NEVER DID. I go in to pick my car up and it ended up being $915!!! When I asked why it is so much money and why he didn't call me, he flipped out at me and told me to not bust his ass about it!!!! My boyfriend then asked him a question and the guy told him to get the **** out of his office!!!! Very unprofessional. I had to tell the guy to calm down!!! They also said they could have it done in 1 day, ended up taking a week!! I went to pay with m card finally, and he said he doesn't trust me, so he made me go all the way to the bank to pick up cash or a cashiers check. AWFUL MAN. NEVER GO HERE!!!! I hope they go out of business the way they screwed me over and most likely others!!! DO NOT GO HERE. AWFUL PLACE AND SERVICE. read more

DO NOT GO HERE! I just got done getting my car checked out by them. They ran a full "free" diagnostics test and found nothing but once I drove the car home it felt a lot different (it shifted a lot harder then before I brought it in). They kept saying they couldn't recreate the problem I was noticing which was shifting hard. You drive it just right and you could almost get whiplash from it. I also noticed 12 miles were put on the car. WHY DO YOU HAVE TO DRIVE 12 MILES TO FIGURE OUT WHATS WRONG WITH MY TRANSMISSION?! My $1000 stereo system was messed with also. It just had all the signs of being victim of a joy ride and when I asked if they could provide me with a receipt saying nothing was wrong they hesitated. The guy kept asking why I wanted one and the second his keyboard stopped working he was quick to tell me he might not be able to get me one. Really? In my opinion it was really shady and I would not go there again. I gave them a chance despite hearing loads of bad experiences from my co-workers and they just confirmed those stories. These people will not be in business for much longer. read more

As with other services, I was skeptical of any transmission shop. After reading reviews here, I remained skeptical (due to a couple bad reviews), but decided to have them take a look at my truck. I am glad I did. Their pricing was very competitive and the service was outstanding. No one wants a major transmission repair. But, if you do need one, I highly recommend you try these guys! Thank you, Bob Nott, for such your outstanding service and your professional team. read more

Just like others I took my car in as the transmission would sometimes shift a little rough.. enough to notice it a little bit nothing terrible. I took my car in with an appointment at 12:30 showed up at 12:15 45 minutes later the guy comes up to me saying he never got my keys... about 30 mins later I'm checking on my car they are still driving it??? Which I was promised a free diagnostic with a 15 point inspection. When he finally came in he tells me it'll cost me $527 to have it sent off to tell me exactly what was wrong with it and that the money I paid that day would go towards repairs. When I declined and went to leave he said well if you break down on the way home call me and we'll get you a free tow back to get it fixed... when I took my car in it wasn't driving bad at all so to me that comment was not comforting. When I left, my car barely made it home! It was shifting so hard that it felt like I was being rear ended. Also my radio is not working. I wish I could give this place no stars. I'm a single mom who is unable to afford to now fix this mess. read more

I want to rate them as a 0, but unfortunately, that is not an option. I took my vehicle to them since they claim to have "the best electronic diagnostic equipment in the state". After having my vehicle 2 different times for a total of 11 weeks out of 13, they were unable to fix my transmission so that it would be in the right gear! I had to get rental cars, which of course they do not cover. I only had my vehicle back for 2 weeks, and I told them that it still was shifting hard. In the end, they brought it to the dealer to diagnose; it needed a new computer module, so obviously their diagnostic equipment lacks! I paid $4274.00 for a rebuilt transmission that I didn't need; I then paid another $2136 to the dealer to fix it right. Do not fall for the "Lifetime Warranty", as had I checked online for reviews of their services, countless people have been without their vehicle endless times without it ever being fixed right. I am still fighting to get my money back, as they never fixed the actual problem. They have an 'F' with the BBB for good reasons! (Should have checked that out before using them, also.) Buyer beware! read more