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    Mountain Transmission

    3.9 (11 reviews)
    Closed 8:30 am - 5:30 pm
    Updated 2 months ago

    Services - Mountain Transmission

    Auto transmission repair

    Transmission leak inspection

    Mountain Transmission Photos

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    K & N Automotive

    K & N Automotive

    (11 reviews)

    Absolutely horrible experience. I've never been given the run-around like I had with K&N. I have…read moreCarShield for a 2017 Range Rover and they recommended that I use K&N Automotive to check a radiator leak. I made arrangements and dropped my vehicle off Monday evening after hours so they could look at it on Tuesday, February 4th. I got a call later that day informing me that the radiator needed to be replaced and letting me know that the differential fluid should be replaced as well. I was sent a quote (see pic) quoting me $1,386.71 for the radiator replacement (which CarShield should cover) and $734.21 for an oil change, differential fluid replacement, shop fees, etc. I agreed to the repairs and they informed me that it would take a couple of days to order the radiator and install. The following week on Tuesday, February 11th, I was informed that the radiator was damaged in shipping (which happens and is understandable) so it would take more time. No one bothered to call me after that. I waited two days and called them on Thursday, February 13th. They told me that my vehicle wouldn't be ready until the following Monday, but didn't explain why it would take an extra two business days. They still did not call me to provide any updates. I finally called them the morning of Monday, February 17th asking if my vehicle was done and was told that they just need to put the fluids back in and it will be ready. I did not hear from them the rest of the morning or afternoon. I finally called around 4:00 PM to ask about the status and was not provided any explanation about the delays but was told that I could pick it up at 6:00 PM (which is when they close). I showed up five minutes before 6:00 PM and Service Advisor Nathan Garrett came out from the back. As the door swung open, I saw my Range Rover still up on a hoist. He claimed that they were pretty much finished and just need to take it for a quick test drive, which was clearly a lie. He went to the computer and started clicking around for 3-4 minutes and seemed to be stalling. I offered to pay, but he kept clicking around on the computer for another awkward couple of minutes. I finally sat down while I waited for him to get the bill ready. He continued to not say anything to me. I finally spoke up and said, "Do you want me to come back in a bit?" He responded, "That's fine, if you have something you need to go do. It will only be 5-10 minutes." A service mechanic then came out from the shop and tried to whisper to Nathan and I heard him say: "It's not even close to being done." Nathan then responded, "He said that it would be ready by 6:00 PM." Nathan got up and walked with the mechanic through a door to the service area without saying a single thing to me. I then sat there waiting for an update as 5 minutes rolled by. Then 10 minutes, Then 15 minutes. Then 20 minutes. Then 25 minutes. No one bothered to come talk to me and tell me what was going on. I finally lost patience and rang the notification doorbell on the counter. No response. I knocked on the door to the service area. No response. I rang the bell again. Nothing. I knocked again. Nothing. I rang the bell a third time...STILL nothing. I knocked extremely loud a third time...STILL nothing. Finally fed up with everything, I got a napkin from their snack area and started to write a note when Nathan came back in. I told him: "You clearly are not done with my car! So I'll just come back tomorrow." He responded, "It will just be another 5-10 minutes." I replied, "Yeah, I'm not sure I believe that. I'll pick it up tomorrow." I then left without my vehicle. The following day, I did not receive a phone call until 10:39 AM and was told that my car was finally ready to be picked up. I went to the shop after work to pick up my car and was expecting a bill for $734.21 like I was quoted. To my surprise, the bill was now $1,027.27. I bluntly, but politely, expressed my frustrations with the delays and lack of communication, which culminated in a much higher than expected bill. I asked for an explanation and Nathan was called from the back. I politely expressed my frustration to him as well and he apologized for leaving me hanging the night before. I told him I will pay whatever is a fair cost for everything, thinking that perhaps they would waive the oil change or something as a courtesy for my mistreatment and inconvenience. Nothing. I paid the full bill, still unsure of why it cost more than I was quoted. The communication was awful, the customer service was atrocious, and lack of care was appalling. Save yourself the time and money and find a better repair shop.

    K&N did a great job on our vehicles, good prices, quick service and very friendly, I highly…read morerecommend them.

    Mountain Transmission - transmissionrepair - Updated May 2026

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