I got stranded on a road trip and was towed to Master Autotech. They didn't really have time to…read morelook at my car, but given my situation, they squeezed me in. While things were not able to be fixed right away, they spent a lot of time squeezing my car in with their appointments. I was feeling pretty sad and worn out after waiting by the side of the road to be towed for over two hours-my phone was dead and I hadn't eaten or had water. They let me use their charger, gave me water, and dropped me off a my hotel with assurances that they are going to finish the car as soon as they have the part in the morning. I had a pretty tough day, but their kindness and helpfulness made things a little brighter.

Jared at the front desk knows his stuff and is a professional communicator. Excellent service, will…read morebe back.

Absolutely horrible experience. I've never been given the run-around like I had with K&N. I have…read moreCarShield for a 2017 Range Rover and they recommended that I use K&N Automotive to check a radiator leak. I made arrangements and dropped my vehicle off Monday evening after hours so they could look at it on Tuesday, February 4th. I got a call later that day informing me that the radiator needed to be replaced and letting me know that the differential fluid should be replaced as well. I was sent a quote (see pic) quoting me $1,386.71 for the radiator replacement (which CarShield should cover) and $734.21 for an oil change, differential fluid replacement, shop fees, etc. I agreed to the repairs and they informed me that it would take a couple of days to order the radiator and install. The following week on Tuesday, February 11th, I was informed that the radiator was damaged in shipping (which happens and is understandable) so it would take more time. No one bothered to call me after that. I waited two days and called them on Thursday, February 13th. They told me that my vehicle wouldn't be ready until the following Monday, but didn't explain why it would take an extra two business days. They still did not call me to provide any updates. I finally called them the morning of Monday, February 17th asking if my vehicle was done and was told that they just need to put the fluids back in and it will be ready. I did not hear from them the rest of the morning or afternoon. I finally called around 4:00 PM to ask about the status and was not provided any explanation about the delays but was told that I could pick it up at 6:00 PM (which is when they close). I showed up five minutes before 6:00 PM and Service Advisor Nathan Garrett came out from the back. As the door swung open, I saw my Range Rover still up on a hoist. He claimed that they were pretty much finished and just need to take it for a quick test drive, which was clearly a lie. He went to the computer and started clicking around for 3-4 minutes and seemed to be stalling. I offered to pay, but he kept clicking around on the computer for another awkward couple of minutes. I finally sat down while I waited for him to get the bill ready. He continued to not say anything to me. I finally spoke up and said, "Do you want me to come back in a bit?" He responded, "That's fine, if you have something you need to go do. It will only be 5-10 minutes." A service mechanic then came out from the shop and tried to whisper to Nathan and I heard him say: "It's not even close to being done." Nathan then responded, "He said that it would be ready by 6:00 PM." Nathan got up and walked with the mechanic through a door to the service area without saying a single thing to me. I then sat there waiting for an update as 5 minutes rolled by. Then 10 minutes, Then 15 minutes. Then 20 minutes. Then 25 minutes. No one bothered to come talk to me and tell me what was going on. I finally lost patience and rang the notification doorbell on the counter. No response. I knocked on the door to the service area. No response. I rang the bell again. Nothing. I knocked again. Nothing. I rang the bell a third time...STILL nothing. I knocked extremely loud a third time...STILL nothing. Finally fed up with everything, I got a napkin from their snack area and started to write a note when Nathan came back in. I told him: "You clearly are not done with my car! So I'll just come back tomorrow." He responded, "It will just be another 5-10 minutes." I replied, "Yeah, I'm not sure I believe that. I'll pick it up tomorrow." I then left without my vehicle. The following day, I did not receive a phone call until 10:39 AM and was told that my car was finally ready to be picked up. I went to the shop after work to pick up my car and was expecting a bill for $734.21 like I was quoted. To my surprise, the bill was now $1,027.27. I bluntly, but politely, expressed my frustrations with the delays and lack of communication, which culminated in a much higher than expected bill. I asked for an explanation and Nathan was called from the back. I politely expressed my frustration to him as well and he apologized for leaving me hanging the night before. I told him I will pay whatever is a fair cost for everything, thinking that perhaps they would waive the oil change or something as a courtesy for my mistreatment and inconvenience. Nothing. I paid the full bill, still unsure of why it cost more than I was quoted. The communication was awful, the customer service was atrocious, and lack of care was appalling. Save yourself the time and money and find a better repair shop.

K&N did a great job on our vehicles, good prices, quick service and very friendly, I highly…read morerecommend them.

they told me they would do a free diagnosis because the part that needed fixing was under warranty…read more I double checked multiple times to make sure it would be completely free and they said it would each time. Then they gave me my keys back and said it would be $80. Also they didn't even find or fix the problem. They didn't seem to really give a crap that I was there and they seemed quite annoyed that I was asking them to do their jobs. Also the part that was under warranty fell apart and they still won't fix it. Definitely steer clear! "Let's think about this for a sec, Ted, why do they put a guarantee on a box? Hmm, very interesting. Here's how I see it. A guy puts a guarantee on the box 'cause he wants you to fell all warm and toasty inside. 'Course it does. Ya think if you leave that box under your pillow at night, the Guarantee Fairy might come by and leave a quarter The point is, how do you know the Guarantee Fairy isn't a crazy glue sniffer? "Building model airplanes" says the little fairy, but we're not buying it. Next thing you know, there's money missing off the dresser and your daughter's knocked up, I seen it a hundred times. Because they know all they sold ya was a guaranteed piece of s**t. That's all it is."

had to have my truck fixed at another shop because it was worse off after the front end work they…read moredid on my vehicle and I could not get a call back when trying to get it right

I needed an emission test on my vehicle. $35. Easy…read moreappointment. They took my vehicle in within minutes of my arrival. Extremely friendly service. My vehicle was complete within a few minutes. When I asked what I needed for the DMV she said I can take care of that right here. No additional charge. I was registered and had my tags within another couple minutes. Extremely great service all around.

These good folks got us in quick, diagnosed it fast and had some major repairs done in a day. We…read morehave had issues with our car's cooling system and have had many people look at it. This has been going on for years. CarSmart fixed the issues and it has not returned and the cost was unbelievably reasonable. I will use these folks for all my vehicles from now on.

Great folks. Reliable and honest. I try to avoid going…read moreanywhere else. I've been going here with vehicles now for years.

I've been taking vehicles to Transportation Repair for over 20 years. They are the only repair shop…read morein Cache Valley that I trust (after several not so great experiences with other shops). I recently had a lot of work done on a '77 F-150. The work was done to perfection and the final bill was even lower than the estimate. Really appreciate their great work but even more their stellar customer service, which is rare these days.

I took my Mazda 6 to Tommy's after it became clear that my clutch was on its last leg. After a…read morequick test drive, Tommy confirmed that the clutch was indeed failing. He gave me a price quote that was approximately 20-40% less than nearby competitors, and the fact that he uses Exedy replacement parts was a big plus for me. True to his word, he replaced the clutch on my car according to schedule. I was amazed at how much more responsive and snappy my car felt with the new clutch. Its been about five months since the repair and all remains well. I would recommend Tommy's Transmissions without hesitation!

From the owner: With over 30 years experience. We can fix any transmission and repair any clutch issue. You won't…read morefind a more honest down to earth hard working guy. Tommy is the real deal and is the guy that does all the work. Each job gets his signature of approval before it is ready for the owner to pick it up. Call today and talk with Tommy about your transmission.

TSO explained so I understand issues; I trust TSO for transmission service (five times in the past…read more12 years).

Rebuilt my C4 transmission on my 1978 in just a few days. Fair price and communicated well.read more