I just want to say that Donnie provided phenomenal customer service, which is so rare to see these…read moredays. He was friendly, knowledgeable, and had a very positive attitude. This made my experience of having my 2026 Equinox that broke down 6 days after buying it a less stressful experience. He deserves recognition and a bonus/raise!

This was one of the most unprofessional and disturbing interactions I've ever had with someone…read morerepresenting a service company. A driver responding to an accident in front of our home dumped vehicle debris onto our property without permission, using our garbage cans as if they were public equipment. At no point did he ask, explain, or show the slightest consideration for the homeowners whose property he was affecting. When my wife tried to address the situation, he immediately escalated to aggressive, hostile language and an intimidating demeanor. It was unsafe enough for the police to be called. While we waited for them to arrive, he directed the same behavior toward me. Troy Auto Transport on Stephenson Hwy is confrontational, disrespectful, and completely devoid of professionalism. Accidents happen. Cleanup is part of the job. Treating nearby residents like obstacles instead of people is a choice. This company's driver showed zero accountability, zero restraint, and zero basic decency. If this is how they represent themselves in public, I would strongly advise anyone to think twice before trusting them with their vehicle or their safety.

Big Ray's Howell location…read more Great staff. A special callout to Lance - 5 stars! ---------------------------------------------------

Rude & do not adhere to COVID19 safety standards…read more Had OK experience with them before even though the owner talks a bit much about how good his business is doing and he can do without some customers. Obviously customer satisfaction is not a top priority. After COVID19, my experience with the them became a bad one. They do not adhere to the safety standards. They have masks but only on their mouths. They do not cover their noses. They stick their heads into your car without the masks over their noses while you are sitting in the driver's seat. They touch all kinds of buttons on the steering wheel without having gloves on. They did that to my car and when I used hand sanitizer on the buttons and the steering wheel, the owner took offence to that and said why don't you also wipe the whole windshield on the outside. Obviously he felt insulted from something he should have taken care of to begin with. His workers became rude along side with him. Obviously the owner suffers from a short fuse as far as his temper is concerned ans he is not shy about revealing that. I would not recommend going to his shop since there is a possibility of getting insulted simply because you are trying to protect yourself from a deadly virus. His shop is not safe and there is a potential of customers getting the corona virus.

So after triple A was here for an hour trying to unlock my car they said it couldn't be done. They…read morealso said no one else would come do it. So I looked for someone who wasn't afraid to do what they deemed impossible. This man was Praveen Chand with A&K towing. Not only did he accept the challenge, he unlocked it in seconds while doing his taxes and birthing a baby horse BLINDFOLDED! All of it in five minutes. Why would you call anyone else unless you were prank calling them. Always call A&K towing first. Ask for Praveen, THE KEY MASTER!

This place is horrible I called for a tow at 9 am on a…read moreTuesday her response is they're in route bout 30 minutes so I waited till 10am to see what's the hold up now it's 10:50 am I canceled my service for a tow which she said was $75 then I gets a notification for $85 so I instantly called back 11am to call them back for a refund oh now it's we don't do refunds nor partial refunds but I never got the service before i started canceling the service in the first place and it's been 1-1/2 hrs and still waiting so no I don't recommend this place ever to no one bad customer service very rude they wouldn't refund my money everything they do shall crumble I'm going after everything yall can count yall days A & K Towing

Billy really transformed not just my car but how I think about the concept of a car. I use to be so…read morepessimistic when I would drive my car worried that the other shoe would drop. When the other shoe did drop, Billy gave me hope. He worked night and day for three straight days to overcome the car problem I had. Since then, my car has been perfect. Can't recommend this place enough!

These people are trash, charged me 1000 for an electric diagnostic, took my car apart then said it…read morewould cost to much to get fixed. I tried to get the car towed they said I owed $1200 for storage fees. They will rip you OFF!!!

Been living in the Sterling Heights area for over a decade, H&I is the only Auto shop we will ever…read morebring our vehicles to. They are genuinely honest people with a great crew, and they don't price gouge you; let's be serious, all repairs are expensive, but they offer rather fair pricing at this shop. We work with Eli most often, and he has never been anything but truthful and helpful; even going above and beyond when helping us hunt down hard to find auto parts. They are great at promptly returning calls, as well as diagnosing issues. They don't have a huge lot for parking, but the shop is very well maintained with a decent waiting area and fresh coffee. If you are looking for repairs, be sure to give H&I Expert Car Care a call.

The service here is amazing and friendly. You can leave with confidence, knowing that your problem…read morehas been fixed correctly.

I would give Mike a 5 star review and there's still time in the future with other projects. He did…read morea valve body replacement on my 2014 Subaru Outback. What was great was that he allowed me to buy the parts and he'd only charge for installation. I appreciated that very much. He told me the job would take 3--4 days. It ended up being about two weeks. He would be straight up when I would call or text. Hey, I'm having some programming issues, but I'm trying. Unfortunately, I had to get a rental car and all that. However, when I finally got the car back there was no jerking. No more hesitation. Mike figured it out. I had to let him cook. So, if you have the time and want it done right... go to Mike. Make sure he has a slot available too. He has earned my business.

Yesterday my truck wouldn't start, and after some friends got it going, I knew the starter needed…read moreto be replaced. I first called another shop, but they didn't really seem to care--they just told me to "bring it in whenever and we'll get to it when we can." When I called Pointe Auto Tech, Mike answered and immediately treated my situation like it mattered. He told me to bring the truck straight in and not shut it off, making sure I'd get there without getting stranded. He really cared about helping me, and it showed. Even better, they had the starter replaced and my truck back to me in less than 24 hours. That's incredible, especially since I don't have another vehicle to fall back on. Mike truly went above and beyond to make sure I was taken care of, and I can't thank him enough. The price point was amazing too! Looking around and his prices are lower for sure! So excellent customer service and great prices! Highly recommend Pointe Auto Tech--and especially Mike--if you want a shop that actually looks out for you, gets the job done right, and doesn't try to overcharge you!

I came here on a coworker's recommendation, and I was NOT disappointed…read more Brought the car in with AutoZone codes, they gave me an estimate and got the car in and out for a timing belt and system in less than a week, and actually under the estimate price. I'll definitely go back for regular maintenance.

Had a last minute repair that urgently needed to be done and they fit me in with no appointment…read more This is without a doubt the best service shop in the area! Great people, reasonable prices, local business, excellent work. They charge less than the dealerships and get to you sooner. I would not go anywhere else.

Orson offers great service that comes with a good laugh. The quality of service you get is…read moreremarkable. You will be pleased with the work provided to your vehicle.

Had a fender bender and Orson's was highly recommended. He walked me through the insurance process…read moreand gave the best counsel on how to proceed. I bought my car used and it looks like new now--better than when I first bought it! He was meticulous about every detail. My new collision guy! Thank you Orson!!!