These are GREAT peeps who have taken care of me and my friends for a while now. I've bought things…read morefrom them that have always been reasonable and their support for all their stuff is unmatched in my opinion. They have EXCELLENT sewing abilities and they put a smile on my face every time I go there. Bout to go again today too!

Awesome customer service and the owner personally makes sure thats the standard for her businessread more

My husband and I LOVE this store! We both had hats from this store that we bought a year ago and…read moreDanny (on of the salesman) helped clean and reshape our hats and he was so nice! He also gave us great advice on our hats and their care, and one thing we really liked was he wasn't trying to sell us something new, he was just a friendly person overall! He also gave my husband a lesson in cowboy flirting techniques lol And the boots that I got were very reasonably priced and they are great value!

Best boot buying experience ever. The owner Lynn and associate Emma both went above and beyond in…read moreproviding over the top customer service. I am an out of state buyer but Howell Western Wear went out of their way to help me with my decision on which pear of boots to choose, even texting a demo video of the boots I finally settled on. After months of buying different boots online and having to return them all, they helped me settle on a pair of Black Jack Boots, and they exceeded my expectations in quality, fit, style and all at a great price. HWW is the only boot shop I will ever buy from. Can't wait to stop in and meet in person next time I'm in Michigan. Thanks to everyone at Howell Western Wear?

Always liked coming to Genco Boot Shop. Friendly staff. Comparable pricing and great services…read more Always prefer the mom n' pop shops over big box stores.

Locally owned and family run for generations. I bought my first pair of boots here in the 80's, a…read morepair of ANSI rated work boots for work, and recently had a pair of casual boots repaired. Awesome store where you won't be waited on by a no-nothing teenager. They know boots and how to find the right fit.

My husband and I went to The Leather Company on Dec 1 and bought him a leather jacket. It is an…read moreunusual color and my husband fell in love with the coat. It did need to gave the sleeves shortened. The salesperson said it would take 10 days. On Dec. 20, I went back to the store to see where the jacket was. The sales person said she would check on it. I gave her my phone number. The next day, not having heard anything, I went back and they said it would be 'the weekend". Here it is 9 pm Saturday Dec 23 and I haven't heard anything. I doubt that the jacket will be ready tomorrow. I am disappointed. I am even more disappointed that they haven't had the courtesy to call me. Tomorrow I will go back to the store and I will take a picture of a similar jacket and print it and wrap it up for my husband to open on Christmas Day. I could have done that days ago, if only they had been honest with me. Don't count on alterations being done in a timely manner. And also, they don't even bother to apologize. They just make excuses.

If you want to be pushed into buying things and constantly want to be talked to and followed…read morearound, this store is for you. Most likely you can find the Myra bag you like for half the price online. Stay far away from this store.

I had a Coach bag repaired at a great price. The fix is super impressive. You can't even tell it…read morewas damaged!! Super impressed at the service and costs. My dog had chewed through the handle of the bag.

I wanted a to have a wallet made for my brother's birthday. EBR Leather Craft custom-ordered 3…read moredifferent types of leather in my brother's favorite colors and worked with me on the specific shape, type, number of pockets, and thread color for the wallet. He did a beautiful job, for a reasonable price and even offered to stamp my brothers initials on the wallet and showed samples of what it would look like with or without foil. I'm very happy with the quality, craftsmanship and professionalism.

Dropped off a leather for a zipper repair on January 2. Two months later on March 10, I reached out…read morevia email to see if it was done, and Dawn said she'd check. Never heard from her. So I reached out again on April 8 and asked again - she said she'd check. Never heard from her. So - it's October now and I'm curious what happened to my jacket. Really poorly ran shop as far as communication and follow-up, and clearly they don't want my business.

Stop by there on Saturday nice place friendly staff good selection of jackets vests patches belts…read morechaps and gloves

Needed to have a zipper repaired on luggage. Took only a few days. Zipper replacement works great…read more Reasonably priced.

I brought in a brand new, expensive Filson double-layer bridle leather belt -- still with tags --…read moreto have three holes added. This was on June 20, 2025. I made it very clear that the new holes needed to match the original ones exactly -- in spacing, alignment, and edge quality. Unfortunately, the result was extremely poor: the holes were uneven, misaligned, and visibly damaged the belt. This was not just disappointing -- it rendered the belt unwearable. I expected professional craftsmanship from a shop with a long-standing reputation, but received the opposite. I will not return and cannot recommend this place for any precision leather work.