This might be an odd review in that I have not yet received the watch that I ordered from Watchmann. However, I feel inclined to write this to highlight the excellent customer service that I have received thus far, in particular, from Greg Stein. I ordered a Marathon GSAR Arctic from Watchmann by initially calling last weekend - upon leaving the information that was requested, I received immediate reply from Greg asking if I wanted to order the watch over the weekend, wherein he forwarded an online order form. I filled that out and again, received immediate reply from Greg that the order was received and an estimate time of delivery (including an option for delivery prior to Christmas). This watch is a gift to myself, so, it was not imperative that I receive it prior to Christmas. A couple of days went by and Greg sent me a message indicating that the watch will be delivered earlier than expected (meaning, it is actually now scheduled to arrive at my home prior to Christmas). Bonus!!!
In the last year, my wife and I have been in the process of making numerous improvements to the interior of our home. In doing so, we hired numerous contractors who used a variety of vendors for products to be used in our various projects. It has been 10 months since we started the work - work that took a grand total of 7 days to actually install. It has been a 10 month ordeal (thus far - we are not finished yet) in large part due to alleged delays and folks pointing fingers at others and ... a simple lack of good customer service and basic communication.
I only share the story above to highlight the excellent customer service that I have received from Greg Stein. Given the state of the world today and as evidenced by our own personal issues these last 10 months with our home projects, it has sadly become more the norm that customer service doesn't exist any longer. Greg has shown that excellent customer service still exists out there - and his exemplary communications with me have also demonstrated that it is the simplest of gestures ... that will win over customers for a life time. Cheers to Greg for exceptional customer service!!!
Ironically, I am adding the Marathon to my collection ... which I am in the process of actually thinning out. This is my first experience purchasing a watch from WatchMann - after such excellent customer service, it won't be my last. I have several Damasko pieces (that won't be going away) - I also now have a new place to have them serviced!!!!
If you're looking for some excellent quality watches ... do check out Watchmann's selections, as they offer some great pieces. If you're looking for a company that values its customers and offers tremendous customer service - you can't do wrong by selecting Watchmann - and specifically, working with Greg Stein.
THANK YOU GREG!!!!! YOU'VE MADE MY CHRISTMAS ONE TO REMEMBER!!!! read more