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    b fosto studio

    5.0 (1 review)
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    Services - b fosto studio

    Jewelry repair

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    7 years ago

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    Rebecca F.

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    Sergio Jewelry and Watch Repair

    Sergio Jewelry and Watch Repair

    (16 reviews)

    My 12 year old son and I had such a nice experience with Sergio last evening that I wanted to write…read moresomething, as much to thank him as to write a review. For starters, Sergio is quick, fairly priced, knowledgeable and incredibly polite. But he is also a throwback to the days of craftsmen/craftspersons who take their work seriously and also take great pride in their workmanship. My son inherited a watch from my recently deceased father. After carefully sizing it for my son's smaller wrist and removing a few metal watchband links, Sergio looked my son in the eye, shook his hand, and told him to treasure the watch because he knew the significance of the timepiece to us. It isn't the monetary value, but Sergio and his wife understood instinctively the real value of the watch to us, and the ritual of handing down a family keepsake. It helped my son learn a lesson and I know he will value the watch more because of the way Sergio treated it. I just love this guy. He will have my jewelry repair business for as long as he is in the community.

    Outstanding experience in every way. Another jeweler had told my wife that fixing her watch would…read morecost hundreds of dollars and require shipping it to Germany. Sergio fixed it for much less while we were shopping for groceries! He clearly takes pride in his work and provides wonderful customer service that's becoming rare in this online shopping world, spending an extra 10 minutes showing me how to keep the watch clean and in good working order. Note: Located inside the Meijer store off of Carpenter if you're having trouble finding it

    Arcadian Antiques

    Arcadian Antiques

    (67 reviews)

    $$$

    Downtown Ann Arbor

    Worst customer service ever. The items are overpriced and there is not a big selection. The sales…read morelady was very impatient and rude. There is room for improvement in how she talks to people. I was planing to buy an item but I got cold feet with her attude.

    The expeience with Arcadian Antiques has been incredible. We have been treated with such kindness,…read moregenerosity, and genuine enthusiasm when it came to helping us find our engagement rings. Not only were we delighted with the service and just the caliber of humanity we encountered in the store, but Rhonda herself hand delivered our re-sized rings to us in NYC when they were ready a couple months later. She surprised us with champagne and appetizers, took pictures of us as we opened them, and even gave us cupcakces for dessert AND bought us a bouquet of flowers. After that, she took pictures of us by Rockefeller Center. This woman just goes above and beyond and may be the first person we've encountered to truly have a heart of gold. The quality of the rings is exquisite, the re-sizing perfect, the attention to detail, the personal attention....we will remember this for the rest of our lives. It's rare to encounter not only incredible service, wonderful products in terms of both selection and value, but also each and every person we interacted with in the store to be so genuinely kind and curious about our love story, and eager to support us and help us find something that expresses our individual personailities. We were just gobsmacked and deeply moved by the entire experience. We'll be back soon for our custom made wedding bands! Cannot recommend enough 10/10, 150%. Eternsally grateful.

    Diamond Factory of Ann Arbor

    Diamond Factory of Ann Arbor

    (69 reviews)

    $$

    Today I visited The Diamond Factory of Ann Arbor inside of Briarwood Mall. The store had a sign…read moreoutside claiming "WE BUY GOLD & Diamonds Highest Price Paid Guaranteed" which led me to believe that I would be presented with a fair and reasonable offer for my 2+ gram, 14K white gold engagement ring with two small side diamonds. A 2 gram 14K white gold melt value is $99. The spot price of gold is currently $2,633.53/ounce as of 12/7/24. The manager (supposedly named Victor) and his sales associate (Rafi) offered me only $56 for the ring, despite me already having a prior offer for $250. Victor (real name apparently Vicken Tufenkjian according to public state filings) even claimed that the store didn't have an owner when confronted about his false and misleading sign. Victor also refused to tell me his full name when I told him that I was going to file a complaint. At one point he even tried to falsely claim that my ring wasn't actually gold. To make matters worse, when I returned to the store and explained to Victor that other jewelers inside of Briarwood quoted my ring at around $400, he called the mall police to try to intimidate me instead of addressing my concerns professionally. Five allied security guards along with an Ann Arbor police officer were unnecessarily called on me. I left the store and immediately filed a complaint with the FTC. This experience was extremely frustrating, inconvenient, and disturbing. Please steer clear of this store and go somewhere where you will be treated fairly. PS: if you have bought any jewelry at this store in the past I would strongly suggest that you have it checked for authenticity by another jeweler.

    Got my wife her dream ring thanks to Azia at the Diamond Factory. I contacted them requesting a…read morespecific shape and size and they were able to work with my budget, as well as making the shipping process easy for me. Everything went smoothly and all of my questions were answered. I will go to Azia and the Diamond Factory for all future diamond/jewelry purchases.

    b fosto studio - jewelry - Updated May 2026

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